Miva

Pretty powerful eCommerce tool with some learning curve. Bit pricey for small business owners.

Kommentare: Pretty nice set of features that cover a broad range of business needs for eCommerce.

Vorteile:

Impressive list of functionality, especially in the introductory pricing packages. It takes a bit of time to learn how to use it from the administrator's perspective but has quite a bit to offer in terms of features and functionality, including B2B capabilities.

Nachteile:

The pricing model could use a little review and the ability to use it for a trial period is not very inviting and too limiting.

We have been with Miva since 2002. The cart and support have always been excellent.

Kommentare: An effective website shopping cart with 100% uptime that is intuitive and easy to use.

Vorteile:

Miva is easy to use and flexible. Every time we have upgraded we have looked hard to see if there was something better value for money and did not find anything. Uptime on our cart has been very close to 100% and if we run into a problem the support staff are quick and very helpful.

Nachteile:

I would like free, recovery of the abandoned, post-input, customer information URLs, containing the customer email and other information (just before shipping and payment method selection). Followed by an automatic promotion, module. Nobody else has this either

Do not waste your money

Kommentare: we had been Miva users since Miva4 and recently upgraded to Miva9. It was a disaster in so many ways. I had to pay a license for each of our staff of $50 per month called a seat license. So if 3 people work on your store concurrently during the day - shipping, customer service, admin-- that is $150 per month additional. Then there is the limit on band width. The more visits, the more you pay. If you have large images as we do, the bandwidth goes up as does your monthly fee. In today's world an commerce platform should not cost this much for what you are getting. Now for the image manipulation by Miva. They have this weird algorithm of resizing images and it does not necessarily fit within the scope of the product page. So our images did not blend well with one another which threw the whole design off. The SEO fields are weak. The categories are confusing to work with. We finally gave up on miva9 and went with another platform. Almost forget, their technical support is almost non existent. Took 3 days for an answer via email and you can never get through on the phone. Since leaving miva9 I have tried 2 other eccomerce platforms and their prices and performance have been superior to miva9.

Miva Merchant Support

Kommentare: We have been using Miva Shopping chart for over a decade but just recently started using them as our webhost. We have been very pleased with their support team. The team is attentive and knowledgeable. They work quickly to resolve issues . This fact is very important to small internet store owners.

Vorteile:

Miva's ability to sync with QB's and ShipWorks is a valued feature. We just could not process our orders as efficiently without it.

Nachteile:

It has been a challenge to get accustomed to each new upgrade. Each one comes with it's own learning curve and it can be time consuming for small business owners to understand. That said, the upgrade from Miva 5.5 to 9 was seamless.

Very Happy Customer

Vorteile:

Miva has been by my side over the last ten years of my e-commerce journey. The product allows me to customize and run my site in the way I want, and the support I receive when needed solves all problems that I may face in using the software.

Nachteile:

There are some minor features I would like to see implemented that some competing products have. But overall, the software and the hosting is a good value for cost.

Excellent tech support

Kommentare: The reason I stay with Miva is the EXCELLENT tech support. It's professional, capable, and patient. I've dealt with [SENSITIVE CONTENT HIDDEN] in the past and found here truly excellent. One of the reasons I stay with Miva

Vorteile:

Software works and if not, customer support will help make it work

Nachteile:

Frequent dfficulty in logging in requiring a call to tech support Too expensive for a small site like mine

Support Service/Sam Newbold

Kommentare: I have been using Miva Merchant for over ten years and I want to say how happy I am with the program, the support, and the consistency of excellent customer service! I have been talking with Sam Newbold about a new website and he has been more than helpful - very responsive, knowledgeable, and patient. He has been a tremendous asset to me in this new update!!

Vorteile:

It is user friendly and comes with great customer support.

Miva's customer service gets 5 stars!

Vorteile:

I have had a few issues and they are great at responding and following up to my and my team's requests. We are able to add a lot of customizations to our shopping cart and all these integrations are included within our package. Best of all, there has never been any extra charges.

Nachteile:

The overall price is a bit high amongst its competitors. You get what you pay for. Also wish the analytics were more robust.

Nick Rodney's Customer Service is Incredible

Kommentare: Well, I truly doubt I've ever had better customer service in my lifetime than that provided by Nick. In fact, I made it a point to wait for the times he was working to try to garner only his help specifically in the areas that needed to be undertaken. I trust him fully in his knowledge of Miva and its related areas, and in his amazing attitude towards work. Nick would suggest and take on improvements that were not even thought of - much less expected - but that greatly benefited me. He also demonstrated a real desire to remove every conceivable negative issue raised, and simply displayed a happy willingness to go above and beyond. And besides all that, he's a really great guy to talk to... So, for example, during the very arduous and time-consuming task of updating both my dev site and regular store site from Miva 5 to Miva 9.004, including my many idiosyncratic requests, my need for explanation (sometimes a few times on the same issue, out of many), and the updating of a ton of modules (sometimes more complicated than might be expected), Nick dealt with it all perfectly, and was kind, modest, and thoughtful throughout. Say it and it gets done, and then he adds to that. Now that's customer service! While very good customer service is rare enough nowadays, excellence like this is almost a shock to your system. (If anyone deserves a raise, it is this man!)

Upgrading from Miva 4 to Miva 5.5

Kommentare: For most people, this would have been relatively easy especially given the wonderful assistance from Miva's support technicians. BUT, as I am a readily confessed technophobe, the transition was truly an ordeal for me and I came close to quitting several times. My Miva version was so old that the keywords didn't transfer over and many of the product descriptions were without the appropriate html code. So in addition to not having a clue about what I needed to do, I literally had to re-write over 750 product descriptions adding keywords and meta tags along the way. My site finally went "live" yesterday. It could never have happened without all of the support technicians who helped. I got extremely lucky when Sam Newbold suggested he stay with me through the whole process so it became one very, very long ticket. Sam held my hand for the past three weeks. I am unbelievably appreciative of his help. He provided very clear, concise instructions that even I was able to follow (most of the time). And he has the patience of a saint. This transition could never have happened without him and the other support technicians who helped. I still have a lot to do - mostly but not all cosmetics. To all the support technicians: I'm afraid you've not heard the last dumb question from me but at least now I'm very confident of the help I will continue to receive going forward.

Very responsive technical support from Miva staff and esp. Gene

Kommentare: As I only use simple and older version of Miva, this response is about Miva Merchant's tech support in relation to web site hosting. Yesterday I discovered a rather complex issue with our web site and Gene now has it solved. Our web site is written in PHP, apparently unlike the Miva software, but with some input from my web designer, they had the issue solved. Gene even called me Saturday night at my office to see if the test emails had come through since i had not responded to his queries yet. There have been a few other times in the last few months that we have had to contact tech support and other were equally responsive. Thanks Miva.

excellent migration from old web host

Kommentare: I'll admit I did drag my heels about instituting the switch away from the Miva Mercahant platform in my old web host, but they ( the old host) never told me I wouldn't be able to keep the present appearance of my website if I stayed with them and switched platforms - until it was too late. It was literally 48 hours to the deadline before I figured out I'd have to get a new host to keep the site looking as it was. And, Miva saved the day by offering to migrate my site to their own servers, lock stock & barrel, before the deadline. And so they did, quickly and perfectly. Thank you Miva Merchant.

support is quick

Kommentare: Miva is pretty good - not as user friendly as some other carts but pretty powerful if you know a little html. Support is quick - the turn around is good.

Vorteile:

Powerful - alot of options. I like the upgrades done.

Nachteile:

Not as user friendly (backend) as big commerce or yahoo. front end works great for end user.

Great Tech Support

Kommentare: We have been using Miva Merchant on our sites for over 10 years. The program has grown consistently better over the years as well as the Tech Support. If I could give Nick Rodney 10 stars I surely would. We had an issue printing labels using Endicia and he was able to trouble shoot the issue where Endicia was not. Step by Step he figured it was a Java issue, not a Miva Merchant or Endicia Issue. Thank you so much for the excellent service. Service like this make Miva Merchant the go to Shopping Cart Program.

Mive Merchant Support Tech

Kommentare: Had to change my cart from Miva 4+ to 5.5 and was dreading the switch. Support Technician Sam Newbold couldn't have been more helpful is he tried. Promptness and patient were merely two of the strongest assets exhibited. Having some older software that contributed to an FTP problem, Sam worked up the code and dropped it into my domain for me. If you ever have an issue and need help from MM, I can only wish for your a Sam Newbold in your future. Fred B. Mullett

Nick Rodney Support Technician II | Miva Merchant

Kommentare: Nick Rodney
Support Technician II | Miva Merchant did a fantastic job for my company. We had some issues with our emails though our website being kicked back to us. Nick found out why & resolved the issue. Nick kept me informed throughout the process & communicated well with us. I would recommend this product to other companies & it is good to know that we have people like Nick on our side.
Thank you Nick
Jon

Frankie Bilyeu - Great Customer Service!!!

Kommentare: I have spoken with and been in contact by email several times with Frankie. As always, he is very helpful and courteous. The conversion to Miva 5.5 was painless with everyone's help and I am very glad it has been done . I also changed credit card processors and my account executive was also very impressed with the ease of contacting Miva and getting things done quickly. Many thanks!!!

Customer Support

Kommentare: Gene Montgomery was extremely helpful and I truly felt that I was getting personal service. Thanks!

Conversion from Miva 4.xxxx to Miva 5.5

Kommentare: Moving our company website from Miva 4.xxx to Miva 5.5 was an easy and pleasant experience. This was made possible because of Sam Newbold, Support Technician. He was knowledgeable and helpful with all aspect of the conversion. His responses to questions were quick and informative. Five Thumbs Up for Sam Newbold. Thanks!

Nick great Customer Service Late at night!

Kommentare: Nick was amazing on solving my issue fast and is very knowledgable on using the Miva platform. I am very great full he works the night shift and is there every time I call at those long late night hours. I have talked to him over three times now and he deserves a five star rating. Thanks again Nick!

NICK RODNEY FIXED ALL THE GLITCHES OF MY WEB SITE!

Kommentare: MANY THANKS NICK FOR YOUR HELP FIXING ALL THE GLITCHES OF MY WEB SITE, THAT WERE PREVENTING ME TO GET ORDERS NOTIFICATIONS AND MERCHANT TRANSACTIONS. YOU ARE A DEFINITE 5 STARS!
GRACIOUS , VERY PATIENT, AND MOST OF ALL EFFICIENT. THE BEST !
THANK YOU

customer service-Nick Rodney

Kommentare: Nick was so helpful & knowledgeable about our server issues & fixed the problems immediately. He was also very patient about any & all questions we had. I would highly recommend Nick in customer service. Thank you!

Best Customer Support Ever

Kommentare: Customer service was superb. Nick answered all my concerns, and was patient and courteous and addressed all my issues - why can't all customer service experiences be this good! Thank you Nick for your great work.

Nick Rodney

Kommentare: Nick was one of the most professional, helpful, knowledgeable and friendly support techs I have ever had the pleasure to work with. I hope I get to work with Nick again in the future. Thanks, Nick!

Fantastis Cart System & Customer Service

Kommentare: Nick went well, and beyond for Customer Service, and for that matter so has everyone else. I have been working with MIVA for years, and we are very happy. Thank you for all you guys do.