von protel hotelsoftware3 / 5 14 Bewertungen
Wer nutzt diese Software?
Innovative Hotels, von großen mit mehreren Standorten bis hin zu kleineren unabhängigen, die in ihrem täglichen Betrieb den Großteil ihrer Arbeit mithilfe von Technologie erledigen. Allen Interessenten werden ideale Produktvarianten geboten.
Durchschnittliche Bewertung14 Bewertungen
- Gesamt 3 / 5
- Benutzerfreundlichkeit 3.5 / 5
- Kundenservice 3 / 5
- Funktionen 3 / 5
- Preis-Leistungs-Verhältnis 3 / 5
- Kostenlose Version Nein
- Kostenlose Testversion Nein
Installiert - Mac
Cloud, SaaS, Web
Installiert - Windows
24/7 (Live Vertreter)
Support während der Geschäftszeiten
Angaben zum Hersteller
- protel hotelsoftware
- Gegründet 1994
protel PMS Funktionen
- Einzelne Immobilie
- Integrierte Buchführung
- Mehrere Immobilien
- Verkaufspunkt POS
- Verlängerter Aufenthalt
Die hilfreichsten Reviews für protel PMS
Bewertet am 6.10.2017
Good ,solid software with a lot of options , tons of reports and a lot of add ons.
Highly customisation in almost every feature of the software.
Solid performance in sales, reservation and front office department . Restaurant POS operates well .
Highly recommended for medium-larger hotel units who want to use the reports ...Lots of reports for revenue and not only ..
Ease of use is not that good but it can be learned without much effort.
Connectivity with third party software .Powerful add ons.
Good costumer support
Price of the software could be more competitive .
If you wish to get the proper value of the software add ons are compulsory not optional .So be ready to pay if you want the full range of "goodies"
Interface bit dated , needs an update .Also the reservation module needs to show more information .
In some new PC's sometimes the software crashes ( weird but unacceptable issue,)
Antwort des Softwareanbieters
von protel hotelsoftware an 30.11.2017
Thanks for taking the time to share your valuable experience of working with our software. I'm really pleased to hear you're getting so much out of it.
As for the downsides you have mentioned, we, like any other top #hoteltech vendor, are working hard on delivering even better value.
Have you seen what the new protel.I/O can do? It addresses the interface/add-on conundrum; opening up our software to engage more freely with other vendor's products.
Google what our CEO Ingo Dignas said 2 weeks ago at the HITEC Dubai - I'm sure you'll like it!
Again, thanks for choosing protel.
-Jeremy Armes, VP Marketing, protel hotelsoftware GmbH
Bewertet am 10.5.2018
Awesome product and very user-friendly.
Vorteile: This PMS has been a life saver, it has a vast amount of options and it is very easy to use this platform. It has a lot of data points and all the hotel team members are able to use this efficiently.
Nachteile: More functions/reports should be added. We have not seen any real changes since we started using this.
Antwort des Softwareanbieters
von protel hotelsoftware an 16.5.2018
Thank you very much for taking the time to review our PMS product, and for sharing your positive experience here with the community on Capterra.
I can feel the "protel-Love" brimming over, and also acknowledge we can do even better. Although protel has been building successful PMS for nearly 25 years, we have not stood still.
Our product is constantly evolving, due largely to customers like you, who let us know what current and future requirements they wish for.
(More reporting? Got it!)
There are lots of exciting additions in this space due to our new www.protel.io functionality. Ask your protel representative for details, or head over to the marketplace to see for yourself: smp.protel.io)
Again, thanks for sharing your enthusiasm!
Jeremy Armes, VP Marketing, protel HQ, Germany.
Bewertet am 8.2.2019
Waste of money, terrible api integration and support
Kommentare: Absolutely shocking, if I made my customers wait so long for solutions for a non functioning system and errors I'd be bankrupt. The company need investigating top to bottom.
Vorteile: I like the front end display, easy to use and with the initial setup we were able to design our own confirmation letters. That is all!
Nachteile: Where do I start?? API : Dont let them lie to you during their sales pitch that they will support any 3rd party integrations for you to build and connect your own booking system. 18 months down the line and over 200 calls in we are still unable to get protel to talk through their own API (which took 8 months to get hold of). At least 5 days between simple questions and a response of acknowledgement and weeks for an answer. We were told "plug and play integration" it doesn't supply this. We cannot use their own online module as it is inflexible in every way. QAS System: this is their own address look up programme, after a replacement PC was installed it took 6 months to get protel running on the PC and they are unable to fix their own software QAS still doesn't run. Reports: Functionality is poor, they tell you TAA is the way to charge everything extra but it doesn't show on overall figures, you manually have to add it up. Customer Support: this is an absolute joke, dealing currently with UK, several people in Germany and someone in America who have no idea how to programme their own system. You ring when the system goes down and they say it isn't a priority and will get back to you, you are queued for a response and sometimes it can take days for an answer. Account Manager : absolutely useless and complained numerous times about no call backs... Their answer "no record of this" Overall I would strongly advise looking elsewhere, hit Twitter publicly if you need help
Bewertet am 2.11.2018
After reading all the review I thought I need to add one
Kommentare: I still think Protel is an amazing system the team is always there to help and this is the most important thing, its not the cheapest in the market I must agree, but overall I'm very happy with it.
Vorteile: People are saying customer service is abroad, it is not true the team are based in UK and they are amazing team, CSR is great, regardless when you calling there is always someone to help.
Nachteile: I agree on certain things new interface might take months, had this issue with ReviewPro despite being promised that they have the interface but its been over a year now and still waiting for an answer.
Bewertet am 22.6.2018
Terrible system. No Interfaces. Slows down staff.
we will pull out of this software and revert to original suppliers.
not a thing.
the only compliment is that they have an EXCELLENT sales team, who really know how to hide the truth and bend lies around you.
awful system speed.. and their excuse is "it is a cloud version, so too much traffic". yes, try and tell this to your guests.
NO PCI COMPLIANCE! The system will not log you out and guest data will always be on display
No Groups or MICE possibility.
no payment integration..
in fact, no interface integration. don't let them lie to you about Open API and simple Plug and Play.. challenge them before the sale to build and deliver an interface.. then wait 6 months for a result full of holes and bugs.
No overbooking functionality.. no overriding functionality..
the system date and time is always wrong.. (no, this is not the end of day routine.. this is I make a change NOW, and the system tells me I made it 4 hours ago..)
reservations and guest data disappear from the system like magic..
no reporting that is useful
everything that you can report is in GROSS - not NET.
useless guest confirmation letters and invoices - we cannot pull any guest facing material out of the system and we have to manually build it.
no rate mapping - you must rely on protel support for rate mapping which may take a month - so say goodbye to flash sales or promotions.
and this is just the tip of the iceberg my friends. Stay FAR AWAY from this system.