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Was ist Prism?
Präventive Wartungssoftware für die Immobilienindustrie. Wird mit den Zeitplänen und Aufgaben des GSA-Industriestandards vorab ausgefüllt.
Wer verwendet Prism?
Immobilienbetriebslösung für gewerbliche Immobilienfachleute, die bei der präventiven Wartung, der Verfolgung von Vorfällen, der Brand- und Lebenssicherheit, der Kommunikation, dem Zugang von Besuch und mehr hilft.
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Prism
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Bewertungen über Prism
Excellent
Kommentare: Make doing preventative maintenance a lot easier
Vorteile:
Overall quality, user friendly and make changes on the fly. awares ability to adapt improvise and overcome any obstacles
Nachteile:
we would like to see aware incorporate a round, inspection and meter reading module along with an electronic log book
Building the Value of your property management through "Prism-Building Engines"
Kommentare: I'm using this for few years and find it very helpful for tenants to raise service tickets and to maintain a good SLA with timely response. Overall Satisfied and it gets the work done.
Vorteile:
Manage multiple properties, ease of use, helps in maintenance tracking, service tickets resolving on time, scheduling and maintaining bookings, Assign tasks, generate performance reports, easy to navigate, many more...
Nachteile:
Accounting and Invoicing is a little out of date,The dashboard looks oldSearch criteria you have to be specific if you want what you are looking for.
Customer Service Lacking
Kommentare: Overall, the software is fine for it's intended purpose. It has glitches and issues like any software program and I go through a yearly back and forth with BE over these issues. Here's the problem: Customer service and care is greatly lacking. Every year at some point I stop receiving guest arrival notifications. My first step is to contact the building I work in (it's a J. Hancock tower in Chicago) to let them know of the issue (as we are a tenant in a building that uses BE software). After they have very little luck in getting help they pass the ball to us to reach out to BE ourselves. I am usually met with the same canned response every year to do ABC first and make sure before they begin "wasting" their time looking into our issue. So I make sure that ABC is done and determine that is not the problem. Then at some point, after they have suggested a few more things to fix our issue determine that the problem is user error and they close out the ticket stating that I'm not using their software correctly. I've been a user of the software for 5+ years. I have kept all of our email threads with all of this back and forth and looking back, I can see that every year it is the same from them and it always turns out that the issue ISN'T user error in the end. This year I'm having trouble even getting anyone to respond to my emails about our current issue (no guest arrival notifications for OVER 1 MONTH). Unacceptable.
Vorteile:
It's simple to use and has very basic features that anyone should be able to easily understand.
Nachteile:
The occasional glitches where guest arrival notifications aren't working.
Building Engines
Kommentare: I have not had any problems with Building Engines. I appreciate the ease of making service requests as well as the convenience of simply logging in and reporting a problem. It's a one stop shop for all of your service needs.
Vorteile:
Part of my job is office management and if there are any issues with our leased office space, we use Building Engines to communicate these issues to the property management company. It's very easy to use and gives you the ability to make any request you may need. Once you log in and make a service request, it is immediately assigned to the appropriate person and they will schedule you in. We recently had an issues with spiders and through Building Engines we simply noted that we had a pest control issue and they sent a contractor out to assist.
Nachteile:
Once your request has been assigned there are no updates in-between when you submitted the request and when the contractor shows up. So, for example, if the building maintenance person has numerous tenants i front of you, it could be a couple of days before he can install new lights. You do not receive any updates as to when approximately you can expect to be helped.
A dedicated platform for tenants to conveniently submit work orders for maintenance or repairs.
Kommentare: Customizability is a valuable feature in property management software as it allows you to tailor the system to match your specific processes and requirements. By customizing the software, you can ensure that it aligns seamlessly with your property management workflows.
Vorteile:
A centralized platform enables efficient tracking and management of various aspects. Lease details can be stored and accessed easily, ensuring that lease terms, renewal dates, and other important information are properly managed. Insurance documentation can be stored and updated, providing a centralized repository for easy access.
Nachteile:
Updates not available - Once work order is placed.Updates during the process can provide real-time information on any unexpected delays, changes, or additional requirements that may arise. This helps tenants stay informed.
