SalesNexus

Support at Sales Nexus is Over the Top!

Kommentare: Everyone I have spoken to at Sales Nexus over the years has been extraordinarily responsive to my needs as a small company. The chat feature allows me to explain better my situation, and get better answers than a help desk. It also gives me a transcript of the exchange so I can save them and not forget the procedures. I am also impressed by the persistence of the support staff in pursuing my problem du jour to make sure that I’m totally satisfied. Sales Nexus is the center of my company’s marketing, and has been an investment that continues to return its cost to me as profits. I’ve tried many other ways of doing business, and none were as cost-effective and game-changing as Sales Nexus. The staff is available and super-intelligent. Today Mark knew to include a tweak that I forgot to say I needed, and I was amazed to see it already implemented for me without addition explanation or charge. Thank you guys at support in Sales Nexus. You make a difference for me everyday!

Vorteile:

I use the email features of SN to great advantage. If you want to send a direct, personal message to a lot of people, Sales Nexus is really the cheapest and most reliable, while allowing you to get help every step of the way.

Nachteile:

There may be features you won't need in the program, but it's still worth the benefits.

SalesNexus CRM is only for those who want it all!

Vorteile:

A database is a complicated and touchy part of about every business I can think of, including mine. I’m a writer of suspense and thriller novels. You may ask, why does a writer need a database.” The bottom line to that question is to sell more books. But to accomplish that goal, I deal with a bunch of folks in the publishing industry, agents, designers, videographers, editors, publishers, book printers, distributors, and many others. I also must keep track of book signing events, speaking engagements, vendor schedules, and so on. Phone calls, emails, snail mail and meetings, lots of meetings, accompany all of that. With my SalesNexus Customer Relations Management system (CRM) and the expertise of their knowledgeable support crew, I can do all that is needed to attain my goals and more. Much more! When I became a SalesNexus client, I was assigned one of the support tech’s, [SENSITIVE CONTENT HIDDEN]. That is a big deal. Most software firms don’t do that. You call the customer support line and deal with whichever technician is available. If like me, you have to integrate old data into the new SalesNexus system, it is going to take many phone calls. [SENSITIVE CONTENT HIDDEN] applies his knowledge and experience with the CRM system to fulfill my business requirements. With some other company, you’ll spend your time explaining to each new support specialist that takes your call over and over again the level of completeness and what else your project needs. I’m not new to computers, their demands, and quirks

Nachteile:

No, and SalesNexus not only cause us t switch from Hubspot but because of it's functionality, we will be eliminating two other vendor services.

Longtime user review

Kommentare: Basically using it as a souped up expensive rolodex Not getting its full capability. See above.

Vorteile:

Consolidation of contact info and POTENTIAL for improved mkting and sales and revenue.

Nachteile:

Lack of youtube-like modules to gradually ramp up te marketing and sales capabilities.

Useful but no longer user friendly.

Kommentare: As previously stated: We use the system to calendar client visits and deadlines, docket important legal dates and record notes on the client.

Vorteile:

Our firm uses the system for our docket/calendar and conflict database. It's effective for that purpose.

Nachteile:

When the system did it's last major update, many of the flexible portions of the system were taken out of where they were useful and hidden under one lump system settings. For example: To add a new city, one must go to system settings/change fields/field/add a new entry when it used to be available right on the city field of a new client record. That's neither user friendly or efficient. One has to think like a programmer to navigate many portions of the database now. While it's fine for someone like me with that background, to a novice user it's confusing and frustrating.

Still The Best CRM

Kommentare: I have been using Nexus for 6 years. I'm a big CRM guy and I am constantly checking to see what else is out there- nothing has convinced me to move. The reasons are:
1) EXTREMELY custom - izable fields
2) VERY robust sorting abilities, you can sort, filter and search and find anything you are looking for
3) VERY robust scheduling follow up ability- with campaigns, you can schedule a series of activities on auto pilot
4) Reporting- so many ways to generate the reports you need
5) Dashboards (also very customizable) - can see your Key Perform. Indicators at a glance
6) VERY robust admin features- the ability to have separate sales reps/managers with different access/edit levels
There are many more reasons, but this is still the best CRM around!

Nachteile:

Printing letters- the mail merge if you are mass printing is not very functional- needs work.