Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Was ist HappyFox Help Desk?

HappyFox ist eine webbasierte in der Cloud gehostete Kunden-Support-Software. Sie hilft, alle Kundenanfragen über mehrere Kanäle wie E-Mail, Chats, Social Media und Telefon in einem zentralen Ticket-Support-System zu verfolgen und zu verwalten. Integration mit anderen Web-Anwendungen wie CRM, Live-Chats, Sprach- und Bug-Tracking-Anwendungen macht sie zu einem praktischen Help Desk. Ähnliche Kunden-Support-Anfragen können unter Verwendung von canned Aktionen und intelligenter Regeln behandelt werden, um Antworten zu automatisieren. Community-Foren helfen, Kunden zu verbinden.

Wer verwendet HappyFox Help Desk?

Einzelhandel, Bildung, Gesundheitswesen, Immobilien, Reise, IT-Dienstleistungen

HappyFox Help Desk Software - 1
HappyFox Help Desk Software - 2
HappyFox Help Desk Software - 3

Du bist nicht sicher, ob HappyFox Help Desk das Richtige ist? Mit einer beliebten Alternative vergleichen

HappyFox Help Desk

HappyFox Help Desk

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Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über HappyFox Help Desk

Durchschnittliche Bewertung

Gesamt
4,6
Benutzerfreundlichkeit
4,5
Kundenservice
4,6
Funktionen
4,4
Preis-Leistungs-Verhältnis
4,5

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
67%
4
27%
3
2%
2
2%
1
1%
Abimbola
Abimbola
Customer Support Team Lead in Nigeria
Verifizierter Nutzer auf LinkedIn
Unterhaltung, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Happyfox is changing the way helpdesk solutions run.

5,0 vor 6 Jahren

Vorteile:

First ,I have to commend the Happyfox team for running a good and effective support department. We switched to Happyfox in January and the experience so far , has been impressive. Setup time was a breeze ,and the support team were on hand to guide us through all hurdles during the first few weeks. I like how every conversation from emails ,social media messages ,voice calls etc are converted into tickets which we can track and respond to ,within the Happyfox interface.While making it easy to track key customer service metrics like first response time, time spent by each staff on tickets etc I will say Happyfox is changing the look ,function and feel of helpdesk solutions and I love this revolution.

Nachteile:

It is normal when trying a new innovative service to see it as all perfect. At this point, I see Happyfox as perfect,maybe I will find NEGATIVES as my organization continue using Happyfox.

Clay
Network Administrator in USA
Bildungsmanagement, 501–1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

HappyFox Help Desk Review

5,0 vor 2 Jahren

Kommentare: Happy Fox is an incredible ticketing solution and I cannot recommend it enough. For the price I do not think that it can be beaten.

Vorteile:

What I like most about Happy Fox Help Desk is how easy it is to customize. You can tailor the help desk home page exactly to your liking. Not only can you customize the appearance, but it is also extremely simple to customize the options/dropdown menus that our users select when they are submitting a ticket.

Nachteile:

I wish there was an alerts button for the recent tickets that you have been tagged on. Currently, there is no notifications tab to see all of the tickets with recent activity that applies to you.

Gestione
Marketing Director in USA
Maritime Wirtschaft, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Friendly Solution to Make Communications Sppedy

5,0 vor 3 Wochen Neu

Vorteile:

HappyFox has made ticketing reliable, where incredible and quick support is well shared.

Nachteile:

HappyFox is intelligent in making the customer conversation going and solid.

Alex
Alex
Owner in USA
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Overall good product but with hidden gotchas

3,0 vor 7 Jahren

Kommentare: We have a place to store tickets. That is it. We are not seeing the full benefits of a good ticketing system because it lacks so many simple features.

Vorteile:

Nothing in particular jumps out at us. It is no different than most other products in the same category. It has the same basic features as the big names.

Nachteile:

Does not support daylight savings time. In order for your time/date stamps to look right when viewing tickets, every user has to adjust their personal time zone. Since we are Eastern, that meant we had to select Atlantic during DST. Then when it switches back, we need to remember to go in and change it back to EST. No plans from them to address this bug. We disposed of several older SLAs (no tickets ever tripped them). They still show up in the report when you export the SLA data. They show as inactive but why? They were removed and there is no data associated with them. Staff Name tag. This one is rich... on a Notification to the caller (New or Reply), it inserts the name of the agent making the update or writing the ticket. On a notification to staff (New or Reply), it shows the name of the person the notice went to. Why on earth would I need to see my name when it comes to me? It doesn't work in Smart Rules either. It only adds a name when you "Assign" the ticket to someone and it is the assigned to, not the agent writing the update. Support has been great, but the product has so many holes in it, we really can't use it right. We have been using it for 8 months and we are not seeing any cost benefit because we have to spend so much time working around bugs, beating reports into submission, or reviewing tickets to check field values since you can't limit who can enter some data.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Einzelhandel, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Customizable to every need

5,0 vor 4 Jahren

Kommentare: The customer service from the team is beyond exceptional. Best ever.

Vorteile:

It is so adaptable. We could add fields we needed. We could add branding. Canned responses. It allows for tickets created by phone, email and social media.

Nachteile:

It is difficult to set up but the team is very helpful.