--- description: Detaillierte Informationen über HappyFox Help Desk zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HappyFox Help Desk Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/30008/help-desk/software) > [HappyFox Help Desk](/software/83211/happyfox) # HappyFox Help Desk Canonical: https://www.capterra.com.de/software/83211/happyfox Seite: 1 / 5\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/83211/happyfox?page=2) > Eine Help-Desk-Ticketing-Software, die dir hilft, Unordnung zu vermeiden und deine Kunden-Support-Anfragen leicht von mehreren Kanälen aus zu verwalten. > > Bewertung: **4.6/5** von 92 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet HappyFox Help Desk? Einzelhandel, Bildung, Gesundheitswesen, Immobilien, Reise, IT-Dienstleistungen ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 92 Nutzerbewertungen | | Bedienkomfort | 4.5/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.4/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: HappyFox - **Region**: Irvine, USA - **Gegründet**: 2012 ## Gewerblicher Kontext - **Startpreis**: 24,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Arabisch, Chinesisch, Chinesisch (traditionell), Deutsch, Dänisch, Englisch, Französisch, Italienisch, Japanisch, Koreanisch, Niederländisch, Norwegisch, Polnisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Thailändisch, Tschechisch, Türkisch, Ukrainisch, Ungarisch - **Verfügbare Länder**: Australien, Deutschland, Indien, Kanada, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Alerts/Escalation - Aufgabenmanagement - Aufgabenmanagement - Automatisiertes Routing - Autoresponders - Benutzer-Management - Berichterstattung / Analyse - Call-Center-Management - Catalog Management - Content-Management - Dokumentenmanagement - Echtzeit-Chat für Kunden - Feedback-Management - Für Versicherungsbranche - Geotargeting - Inbox-Management - Konfigurationsmanagement - Kontaktmanagement - Konversationsanalysen - Kundendatenbank - Lead-Erfassung - Leadmanagement - Makros/Antwortvorlagen - Marketing-Automatisierung - Mehrsprachig - Mobiler Zugriff - Problem-Nachverfolgung - Remote-Support - Sales-Pipeline-Management - Self-Service Portal - Service Level Agreement (SLA) Management - Störfallmanagement - Task Automation - Textbearbeitung - Third-Party Integrations - Transfer / Weiterleitung - Transkripte / Chatverlauf - Umfragen & Feedback - Verfolgen von Vermögensanlagen - Verfolgung von Interaktionen - Versicherungsmanagement - Vertriebsaktivitätsmanagement - Video-Chat - Volltextsuche - Warteschlangenmanagement - Werkzeuge zur Zusammenarbeit - Wissensbasis-Management - Wissensmanagement - Zugriffskontrollen / Berechtigungen - Überprüfung von Vorfällen ... und 12 weitere Funktionen ## Integrationen (41 insgesamt) - Adobe Commerce - Asana - BigCommerce - ChartMogul - ClassLink - Dialpad - FreshBooks - FullContact - GitLab - Google Workspace - HappyFox Chat - Highrise - HubSpot Service Hub - Insightly - Intune HRMS ... und 26 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software) ## Ähnliche Kategorien - [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software) - [Kundenservice Software](https://www.capterra.com.de/directory/22/customer-service/software) - [Wissensmanagement Tools](https://www.capterra.com.de/directory/30094/knowledge-management/software) - [Beschwerdemanagement Software](https://www.capterra.com.de/directory/30674/complaint-management/software) - [Issue Tracking Software](https://www.capterra.com.de/directory/30675/issue-tracking/software) ## Alternativen 1. 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I like how every conversation from emails ,social media messages ,voice calls etc are converted into tickets which we can track and respond to ,within the Happyfox interface.While making it easy to track key customer service metrics like first response time, time spent by each staff on tickets etc I will say Happyfox is changing the look ,function and feel of helpdesk solutions and I love this revolution. > > **Nachteile**: It is normal when trying a new innovative service to see it as all perfect. At this point, I see Happyfox as perfect,maybe I will find NEGATIVES as my organization continue using Happyfox. ----- ### "HappyFox Help Desk Review" — 5.0/5 > **Clay** | *27. Juni 2022* | Bildungsmanagement | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: What I like most about Happy Fox Help Desk is how easy it is to customize. You can tailor the help desk home page exactly to your liking. Not only can you customize the appearance, but it is also extremely simple to customize the options/dropdown menus that our users select when they are submitting a ticket. > > **Nachteile**: I wish there was an alerts button for the recent tickets that you have been tagged on. Currently, there is no notifications tab to see all of the tickets with recent activity that applies to you. > > Happy Fox is an incredible ticketing solution and I cannot recommend it enough. For the price I do not think that it can be beaten. ----- ### "DO NOT PURCHASE HAPPYFOX" — 1.0/5 > **Richard** | *11. Dezember 2016* | Gastgewerbe | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: Great looking product Good website Good information > > **Nachteile**: Bad customer service Ridiculous email response times Failure to have a negative feedback process in place Happyfox treat you like your just another sale Undervalue you as a customer Generic responses Impersonal service (When you actually receive it) Mail track is a wonderful tool which enables you to know when someone reads your email. If you are going to read it, respond. > > We have had a most unfortunately experience with Happyfox, We contacted them as their product suited our requirements. About us: We own 3 sales based businesses and are share holders major in another 2, now Happyfox do not know that we own several businesses, nor do they know that we are looking for a platform to roll out across the entire brand. Having a platform like happyfox is an imperative part of owning a sales based business. We contacted Happyfox regarding implementing Desk and Chat for our the two directors in one of our businesses. We sent a business email outlining research, potential opportunities for both businesses and also a implementation strategy for rolling out happyfox. Response: 10 days later, we received a generic email, that was a response from the head of sales that clearly hadn't read our email. 10 days later, now for a communication platform alarm bells are RINGING. If any of our consultants in anyone of our businesses responded to a potential client 10 days after the initial enquire, I would most definitely say they are not cut out for sales. Not only was the response incredibly late, the response itself as mentioned was generic and a completely erratic response offering a free trial. Which would be great usually, however we clearly put together a implementation plan for the HEAD of sales to read through. As a potential new client, you are left under valued, like your just another sale. We contacted the head of sales and requested the details of whom we could lodge a complaint to. As a business owner we grow as a business when someone leaves negative feedback. Its an imperative part of development that you dont want to hear, but when someones offering constructive feedback our ears as owners are open. Its an area we can potentially improve so the issue doesn't arise. Or if it does, then a action plan is in place. So instead of responding to our FB message, direct email, email to support and even a LinkenIn message that have chosen to completely ignore us. ----- ### "Happyfox Help Desk is the BEST\!" — 5.0/5 > **Allison** | *11. Januar 2026* | Versicherung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I loved the quick and effective assistance that I received when I was having issues with the website. > > **Nachteile**: I honestly have no complaints about Happy Fox Help Desk. I was treated with kindness and they were happy to walk me through all the steps necessary to fix my issue. > > Happyfox Help Desk is by far my favorite help desk\! Top of the line communication and the most helpful of all\! ----- ### "Happy Fox ticketing tool" — 4.0/5 > **Meenakshi** | *27. April 2022* | Einzelhandel | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: The software is very cheap and easy to use. > > **Nachteile**: Less Integration like asset management cannot be linked to the system. > > Ticketing tool is very efficient and easy to use. Team is very happy with the tool. ----- Seite: 1 / 5\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/83211/happyfox?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/83211/happyfox) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten