HappyFox
von HappyFox
Wer nutzt diese Software?
Einzelhandel, Bildung, Gesundheitswesen, Immobilien, Reise, IT-Dienstleistungen
Durchschnittliche Bewertung
72 Bewertungen- Gesamt 4.5 / 5
- Benutzerfreundlichkeit 4.5 / 5
- Kundenservice 4.5 / 5
- Funktionen 4.5 / 5
- Preis-Leistungs-Verhältnis 4.5 / 5
Produktdetails
- Startpreis 29,00 $/Monat
- Kostenlose Version Nein
- Kostenlose Testversion Ja
-
Einsatz
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
-
Training
Persönlich
Live Online
Webinare
Dokumentation
-
Kundenbetreuung
24/7 (Live Vertreter)
Online
Angaben zum Hersteller
- HappyFox
- http://www.happyfox.com/
- Gegründet 2012
Über HappyFox
HappyFox ist eine webbasierte in der Cloud gehostete Kunden-Support-Software. Sie hilft, alle Kundenanfragen über mehrere Kanäle wie E-Mail, Chats, Social Media und Telefon in einem zentralen Ticket-Support-System zu verfolgen und zu verwalten. Integration mit anderen Web-Anwendungen wie CRM, Live-Chats, Sprach- und Bug-Tracking-Anwendungen macht sie zu einem praktischen Help Desk. Ähnliche Kunden-Support-Anfragen können unter Verwendung von canned Aktionen und intelligenter Regeln behandelt werden, um Antworten zu automatisieren. Community-Foren helfen, Kunden zu verbinden.
HappyFox Funktionen
- Fall-Management
- Feedback-Management
- Formularverwaltung
- Klassifikation der Beschwerden
- Korrekturmaßnahmen (CAPA)
- Kundenreklamations-Tracking
- Problem-Nachverfolgung
- Qualitätssicherungs-Management
- Routing
- Self-Service Portal
- Social Media-Überwachung
- Umfrage-Management
- Anrufaufzeichnung
- Anrufprotokoll
- Anruftext-Aufzeichnung
- Berichterstattung / Analyse
- Echtzeit-Chat
- Eskalationsmanagement
- Gemischtes Call-Center
- Inbound Callcenter
- Interaktive Sprachantwort
- Kampagnenmanagement
- Manuelles Wahlsystem
- Outbound-Callcenter
- Progressives Wählersystem
- Prädiktive Wähler
- Warteschlangenmanagement
- Automatisiertes Routing
- Dokumentenspeicher
- E-Mail-Integration
- Echtzeit-Chat
- IT-Asset-Management
- Kundenspezifisches Branding
- Management von Dienstgütevereinbarungen (SLA)
- Multi-Channel-Kommunikation
- Netzwerküberwachung
- Self-Service Portal
- Ticket-Management
- Verfolgung von Interaktionen
- Warnungen / Eskalation
- Wissensbasis-Management
- Aufgabenmanagement
- Aufgabenmanagement
- Dashboard
- Eskalationsmanagement
- Problemplanung
- Projektmanagement
- Wiederkehrende Probleme
- Wissensbasis-Management
- Überprüfung von Vorfällen
- Call-Center-Management
- E-Mail-Management
- Leistungskennzahlen
- Live-Chat
- Self-Service Portal
- Social-Media-Integration
- Terminverwaltung
- Umfragen & Feedback
- Virtueller Assistent
- Warnungen / Eskalation
- Warteschlangenmanagement
- Wissensdatenbank
- Workflow-Management
- Content-Management
- Diskussionsforum
- Entscheidungsbaum
- Katalogisierung / Kategorisierung
- Kollaboration
- Self-Service Portal
- Volltextsuche
- Wissensbasis-Management
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Die hilfreichsten Reviews für HappyFox
Not too complex, not a ton of features, but it does do and accomplish exactly what it says.
Mit Google übersetzen
Bewertet am 5.6.2018
Kommentare: Finally found a way to organize all support issues and questions in one place rather than using a support@ email or mailing list. Also cut down on the number of users who would email one support person individually over and over again instead of getting their request to the rest of the team.
Vorteile: HappyFox is limited in what it can offer (especially the free version) but it does function as a help desk ticketing system very well. Users have a portal to submit tickets, check on progress, and respond to a help desk technicians updates or solutions. Managers can track tickets, view what's left open, and put policies in place that make sure tickets are not forgotten and are assigned the proper priority to get taken care of.
Nachteile: There's not much I can think of regarding HappyFox that I'd consider a "Con". Yes, it has limitations but for the price you pay (unless you use the free version) it's worth every penny no doubt. I'd like to see a large file size limit when responding to tickets though. Often times the responders to tickets like to attach many screenshots or even video files for users to follow along with to product a solution but every now and then it wouldn't attach correctly. Also adding a knowledge base to reference in responses to support tickets would be amazing
Outstanding Help desk software at an attractive price
Mit Google übersetzen
Bewertet am 26.10.2016
Kommentare: We spent some time a year ago looking at helpdesk software to replace the enormously complicated Kayako that we had been supplied with as part of a system rewrite. We use Magento and have multiple ecommerce stores with multiple sales/support operators. We sell live plants and support issues can sometimes be quite technical at which point staff are involved whose first skills are not with computers and software. Training them on HappyFox was quick and easy to the point where we use it internally as well as in customer facing work. HappyFox is easy to use and full featured and has become such a part of our business that working without it is now inconceivable. In terms of functionality I would put it at being pretty close to Zendesk Enterprise in terms of functionality, but at a fraction of the price. Integration with Magento was a snip and the level of automation available has meant we have fewer support staff dealing with more cases as we grow. All round Happy Fox has been an out and out success with us and on the rare occasions where we have asked for support, it has been quick and effective.
Vorteile: Easy to use, economic, full featured, integrates with Magento
Nachteile: Nothing