Was ist HappyFox Help Desk?
HappyFox ist eine webbasierte in der Cloud gehostete Kunden-Support-Software. Sie hilft, alle Kundenanfragen über mehrere Kanäle wie E-Mail, Chats, Social Media und Telefon in einem zentralen Ticket-Support-System zu verfolgen und zu verwalten. Integration mit anderen Web-Anwendungen wie CRM, Live-Chats, Sprach- und Bug-Tracking-Anwendungen macht sie zu einem praktischen Help Desk. Ähnliche Kunden-Support-Anfragen können unter Verwendung von canned Aktionen und intelligenter Regeln behandelt werden, um Antworten zu automatisieren. Community-Foren helfen, Kunden zu verbinden.
Wer verwendet HappyFox Help Desk?
Einzelhandel, Bildung, Gesundheitswesen, Immobilien, Reise, IT-Dienstleistungen
Wo kann HappyFox Help Desk bereitgestellt werden?
Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil)
Über den Anbieter
- HappyFox
- Ansässig in Irvine, USA
- 2012 gegründet
- Telefon-Support
- 24/7 Live-Support
- Chat
Das könnte dich auch interessieren:

Sapling

Meltwater

Pipefy

Quickbase
Über den Anbieter
- HappyFox
- Ansässig in Irvine, USA
- 2012 gegründet
- Telefon-Support
- 24/7 Live-Support
- Chat
HappyFox Help Desk – Videos und Bilder







Kosten ähnlicher Produkte wie HappyFox Help Desk vergleichen
HappyFox Help Desk Funktionen
Bewertungen über HappyFox Help Desk

Abimbola
Happyfox is changing the way helpdesk solutions run.
Vorteile:
First ,I have to commend the Happyfox team for running a good and effective support department. We switched to Happyfox in January and the experience so far , has been impressive. Setup time was a breeze ,and the support team were on hand to guide us through all hurdles during the first few weeks. I like how every conversation from emails ,social media messages ,voice calls etc are converted into tickets which we can track and respond to ,within the Happyfox interface.While making it easy to track key customer service metrics like first response time, time spent by each staff on tickets etc I will say Happyfox is changing the look ,function and feel of helpdesk solutions and I love this revolution.
Nachteile:
It is normal when trying a new innovative service to see it as all perfect. At this point, I see Happyfox as perfect,maybe I will find NEGATIVES as my organization continue using Happyfox.
Clay
In Betracht gezogene Alternativen:
HappyFox Help Desk Review
Kommentare: Happy Fox is an incredible ticketing solution and I cannot recommend it enough. For the price I do not think that it can be beaten.
Vorteile:
What I like most about Happy Fox Help Desk is how easy it is to customize. You can tailor the help desk home page exactly to your liking. Not only can you customize the appearance, but it is also extremely simple to customize the options/dropdown menus that our users select when they are submitting a ticket.
Nachteile:
I wish there was an alerts button for the recent tickets that you have been tagged on. Currently, there is no notifications tab to see all of the tickets with recent activity that applies to you.
Richard
DO NOT PURCHASE HAPPYFOX
Kommentare:
We have had a most unfortunately experience with Happyfox, We contacted them as their product suited our requirements.
About us:
We own 3 sales based businesses and are share holders major in another 2, now Happyfox do not know that we own several businesses, nor do they know that we are looking for a platform to roll out across the entire brand. Having a platform like happyfox is an imperative part of owning a sales based business. We contacted Happyfox regarding implementing Desk and Chat for our the two directors in one of our businesses. We sent a business email outlining research, potential opportunities for both businesses and also a implementation strategy for rolling out happyfox.
Response:
10 days later, we received a generic email, that was a response from the head of sales that clearly hadn't read our email. 10 days later, now for a communication platform alarm bells are RINGING. If any of our consultants in anyone of our businesses responded to a potential client 10 days after the initial enquire, I would most definitely say they are not cut out for sales. Not only was the response incredibly late, the response itself as mentioned was generic and a completely erratic response offering a free trial. Which would be great usually, however we clearly put together a implementation plan for the HEAD of sales to read through.
As a potential new client, you are left under valued, like your just another sale. We contacted the head of sales and requested the details of whom we could lodge a complaint to. As a business owner we grow as a business when someone leaves negative feedback. Its an imperative part of development that you dont want to hear, but when someones offering constructive feedback our ears as owners are open. Its an area we can potentially improve so the issue doesn't arise. Or if it does, then a action plan is in place. So instead of responding to our FB message, direct email, email to support and even a LinkenIn message that have chosen to completely ignore us.
Vorteile:
Great looking product Good website Good information
Nachteile:
Bad customer service Ridiculous email response times Failure to have a negative feedback process in place Happyfox treat you like your just another sale Undervalue you as a customer Generic responses Impersonal service (When you actually receive it) Mail track is a wonderful tool which enables you to know when someone reads your email. If you are going to read it, respond.
Meenakshi
In Betracht gezogene Alternativen:
Happy Fox ticketing tool
Kommentare:
Ticketing tool is very efficient and easy to use.
Team is very happy with the tool.
Vorteile:
The software is very cheap and easy to use.
Nachteile:
Less Integration like asset management cannot be linked to the system.
Verifizierter Rezensent
In Betracht gezogene Alternativen:
Customizable to every need
Kommentare: The customer service from the team is beyond exceptional. Best ever.
Vorteile:
It is so adaptable. We could add fields we needed. We could add branding. Canned responses. It allows for tickets created by phone, email and social media.
Nachteile:
It is difficult to set up but the team is very helpful.