--- description: Detaillierte Informationen über HappyFox Help Desk zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HappyFox Help Desk Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/30008/help-desk/software) > [HappyFox Help Desk](/software/83211/happyfox) # HappyFox Help Desk Canonical: https://www.capterra.com.de/software/83211/happyfox Seite: 1 / 5\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/83211/happyfox?page=2) > Eine Help-Desk-Ticketing-Software, die dir hilft, Unordnung zu vermeiden und deine Kunden-Support-Anfragen leicht von mehreren Kanälen aus zu verwalten. > > Bewertung: **4.6/5** von 93 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet HappyFox Help Desk? Einzelhandel, Bildung, Gesundheitswesen, Immobilien, Reise, IT-Dienstleistungen ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 93 Nutzerbewertungen | | Bedienkomfort | 4.4/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.3/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: HappyFox - **Region**: Irvine, USA - **Gegründet**: 2012 ## Gewerblicher Kontext - **Startpreis**: 24,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Arabisch, Baskisch, Bulgarisch, Chinesisch, Chinesisch (traditionell), Deutsch, Dänisch, Englisch, Finnisch, Französisch, Griechisch, Hindi, Indonesisch, Irisch, Italienisch, Japanisch, Katalanisch, Koreanisch, Kroatisch, Lettisch, Litauisch, Niederländisch, Norwegisch, Polnisch, Portugiesisch, Portugiesisch, Rumänisch, Russisch, Schwedisch, Spanisch, Thailändisch, Tschechisch, Türkisch, Ukrainisch, Ungarisch, Vietnamesisch - **Verfügbare Länder**: Argentinien, Australien, Bangladesch, Belgien, Brasilien, Chile, Deutschland, Dänemark, Finnland, Frankreich, Indien, Indonesien, Irland, Israel, Italien, Japan, Kanada, Kolumbien, Malaysia, Mexiko und 25 weitere ## Funktionen - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Aufgabenmanagement - Aufgabenmanagement - Automatisiertes Routing - Autoresponders - Benutzer-Management - Berichterstattung / Analyse - Call-Center-Management - Catalog Management - Content-Management - Dashboard - Datensicherheit - Discussions/Forums - Dokumentenmanagement - E-Mail-Management - Feedback-Management - Für Versicherungsbranche - Inbox-Management - Kontaktmanagement - Konversationsanalysen - Kundendatenbank - Live-Chat - Makros/Antwortvorlagen - Mehrsprachig - Mobiler Zugriff - Multi-Channel-Kommunikation - Problem-Nachverfolgung - Reaktions-Management - Rich-Text-Bearbeiter - SEO-Management - Self-Service Portal - Service Level Agreement (SLA) Management - Störfallmanagement - Supportticket-Management - Task Automation - Textbearbeitung - Third-Party Integrations - Transfer / Weiterleitung - Transkripte / Chatverlauf - Umfragen & Feedback - Verfolgen von Vermögensanlagen - Verfolgung von Interaktionen - Vertrags-/Lizenz-Management - Volltextsuche - Warteschlangenmanagement - Werkzeuge zur Zusammenarbeit - Wissensbasis-Management - Wissensmanagement - Überprüfung von Vorfällen ... und 7 weitere Funktionen ## Integrationen (41 insgesamt) - Adobe Commerce - Asana - BigCommerce - ChartMogul - ClassLink - Dialpad - FreshBooks - FullContact - GitLab - Google Workspace - HappyFox Chat - Highrise - HubSpot Service Hub - Insightly - Intune HRMS ... und 26 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software) ## Ähnliche Kategorien - [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software) - [Kundenservice Software](https://www.capterra.com.de/directory/22/customer-service/software) - [Wissensmanagement Tools](https://www.capterra.com.de/directory/30094/knowledge-management/software) - [Beschwerdemanagement Software](https://www.capterra.com.de/directory/30674/complaint-management/software) - [Issue Tracking Software](https://www.capterra.com.de/directory/30675/issue-tracking/software) ## Alternativen 1. 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I like how every conversation from emails ,social media messages ,voice calls etc are converted into tickets which we can track and respond to ,within the Happyfox interface.While making it easy to track key customer service metrics like first response time, time spent by each staff on tickets etc I will say Happyfox is changing the look ,function and feel of helpdesk solutions and I love this revolution. > > **Nachteile**: It is normal when trying a new innovative service to see it as all perfect. At this point, I see Happyfox as perfect,maybe I will find NEGATIVES as my organization continue using Happyfox. ----- ### "HappyFox Help Desk Review" — 5.0/5 > **Clay** | *27. Juni 2022* | Bildungsmanagement | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: What I like most about Happy Fox Help Desk is how easy it is to customize. You can tailor the help desk home page exactly to your liking. Not only can you customize the appearance, but it is also extremely simple to customize the options/dropdown menus that our users select when they are submitting a ticket. > > **Nachteile**: I wish there was an alerts button for the recent tickets that you have been tagged on. Currently, there is no notifications tab to see all of the tickets with recent activity that applies to you. > > Happy Fox is an incredible ticketing solution and I cannot recommend it enough. For the price I do not think that it can be beaten. ----- ### "Terrible product unless you have the bare minimal needs" — 1.0/5 > **John** | *20. Juli 2026* | Einzelhandel | Empfehlungsbewertung: 1.0/10 > > **Vorteile**: Their support is great, responsive and helpful. Even the AI chatbot provides good info. It looks nice. Robust API. > > **Nachteile**: Fundamental behavioral issues: - Searching for tickets is terrible. Sorting by relevance displays a baffling assortment of unrelated things. There are no smart controls like date\_before:. Making queues and filters are the suggested workaround, but they are time consuming and you'll end up with hundreds of them. - Formatting replies with the built-in text box is very difficult and even after sending will appear different to the client-- messy and without proper white-spacing. - Merging tickets doesn't actually merge them, it just closes one and sends the latest message to the other. - When replying to a ticket created from an email, you can't properly include past messages so looping in new contacts with all of the context is impossible. - The automated ticket routing is very limiting and time consuming to set up. Some things, like automated ticket deletion, exist in the options but don't do anything. - Changing ticket contacts changes the appearance of the original message as if it was sent by someone different. As in, it displays the original message from sender A as if it came from sender B when you change the contact from A to B. - Communication from support to anyone in your company who isn't an agent means ticket contacts that are your coworkers rather than the customers, ruining the Contact Groups system. - The main ticket view will only list 50 tickets at a time meaning batch changes can only be done to 50 things at a time, and the update of those 50 can take minutes at a time. - The AI system does not provide reliable information so we don't use it at all. - It's overpriced, even at it's lowest tier. > > The fundamental features don't work well enough if they work at all. The basic tasks are time consuming to a ridiculous degree. I'm disappointed in the experience and will be going through the immense pain of switching to Zendesk or anything else once our contract is up. ----- ### "Happy Fox ticketing tool" — 4.0/5 > **Meenakshi** | *27. April 2022* | Einzelhandel | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: The software is very cheap and easy to use. > > **Nachteile**: Less Integration like asset management cannot be linked to the system. > > Ticketing tool is very efficient and easy to use. Team is very happy with the tool. ----- ### "HR Help Desk Administrator" — 4.0/5 > **Amanda** | *28. August 2020* | Einzelhandel | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: We like that it is easy to use. It is rather simple and not overly complicated. > > **Nachteile**: The reporting is very challenging. I wish they had better reporting capabilities. I ----- Seite: 1 / 5\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/83211/happyfox?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/83211/happyfox) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten