Arcoro

I have had a very positive experience, and always have all question and concerns handled quickly.

Kommentare: This software greatly improved the efficiency of our Recruitment and Onboarding processes, allowed a more universal experience among our multiple divisions. Improved organization, follow through and communication between candidates and hiring managers.

Vorteile:

Ease of use, ability to format and customize for my specific needs, outstanding customer support and constant updates based on customer feedback.

Nachteile:

I don't have any true complaints. A few processes feel a bit cumbersome and could be made more streamlined. I would like to see an app rolled out in the near future, as it is not always the easiest to do tasks within the system from a mobile device.

Good Software that needs improvements

Kommentare: We use this software for my husbands small business. Overall, it's good value for the price, but definitely needs improvements. It has all needed for us functions: creating locations, clocking in and out, GPS.

Vorteile:

It has all functions needed for our business: creating locations, clocking in and out, GPS. recent conversion to a cloud was a good change since it can be accessed from anywhere.

Nachteile:

It's not very intuitive in use, doesn't always identifies locations correctly. It took us a while to figure out how to download timesheets in Excel format, and when I tried emailing the customer support, I got no response.

Feels like the programmers are reassigned constantly

Kommentare: Honestly, the system is good in theory. So many options that were abandoned at 80% for something else to built out. While I'm not a fan of difficult, it can be managed fine if the system works right. But we spent too much time building out work arounds. Entire HR meetings were dedicated to dealing with system issues vs. HR strategy. It got to the point my team started shopping systems and presenting me other options to check out. Arcoro is a pseudo enterprise system, trying to be an enterprise system, and being selected due to perceived flexibility. They would do better to just abandon a few modules, and just focus on 3 or 4 key elements and make those super robust and intuitive, then slowly add back features and make sure they work well before getting caught up in the shiny new trendy things. There are a ton of features, but very few of them are easy to use. We've since switched. I kinda feel like the engineers have previously worked on ERPs that were specific to manufacturing, as some of the nuances required similar steps for product loading, building and sales. However, HR people are not ERP Managers, and generally do not come with that type of mindset or skill set since our nature is largely policy, people, management, and engagement.

Vorteile:

The sales team is actually a pretty awesome group of people, as are the people who handle training.

Nachteile:

Honestly, for a company with about 150 employees, we had to have a full time administrator handle the HCM. This is not normal for a midsized company. We were never able to really set a program and forget about it, it was constant baby sitting. There would be reports that would run, when it finally loaded it would be empty. We'd call to find out what is up and they'd say "oh, that report hasn't been built out yet." That report would be smack in the middle of runnable reports, and Arcoro had no intention of hiding or making note of which reports are "coming soon." System loading between the three systems (the LMS and Performance pieces weren't even listed in this review as an option to talk about) was not smooth. We were told it would take one day to load, turns out it could take 3 days. So, when trouble shooting issues, it wasn't just finding what was wrong, it could take three days to ensure it didn't load, but the software wouldn't tell us where the critical error was. Report running wasn't easy, making reports was almost impossible. Every part of the system felt like we had to crack a safe by listening to the dial for the right thing to push before we chose the next option.

Applicant tracking system that saves time & money!

Kommentare: Great overall system. Meets all of the Government contracting requirements. BirdDog actually pushes out updates to ensure we are compliant. Great people, great product.
Customizable system is great, and allows us to use their system in different ways than initially intended.

Vorteile:

The Customer Service at BirdDog is truly second to none. Customer Service reps are knowledgeable, friendly, and will help with whatever your needs are. They even will make enhancement recommendations on your behalf. While we were implementing the system, I made suggestions for things I wanted to see in the system as future enhancements. They implemented them very quickly! They actually ask for feedback and are always looking to improve their product. While the product isn't perfect, a company who is interested in fine tuning and keeping the customer happy is a welcome change. (We recently left a much bigger, much more expensive product that never quite worked right, and there was no desire to help us fix it.)

Nachteile:

There very little documentation, because of how customizable the system is, however, Customer Service will gladly walk you through any issues.

pretty easy to navigate and use.

Vorteile:

I like the ease of the system, structure and use of the options. The options to run reports are great, the capabilities this software has to accommodate working with the construction industry is very helpful and convenient.

Nachteile:

There has been some issues with returning back to the same page and at same state with back arrow option.. it appears everything is lost and you have to start you progress all over.. from setting up a search list or even just opening up a job list and specific employee, once you hit that back arrow you return back to the starting your process over again. ugh I also would like see the option to share applications with other entities within our company.