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Rocket Matter
Was ist Rocket Matter?
Rocket Matter hilft Anwaltskanzleien dabei, einen besseren Kundenservice anzubieten und den Umsatz um mehr als 20 % zu steigern. Rocket Matter wurde 2008 als erstes cloudbasiertes Produkt auf dem Markt eingeführt und bietet eine All-in-one-Praxisverwaltungsplattform mit einer leistungsfähigen Zeit- und Abrechnungssoftware. Wenn Anwaltskanzleien mehr Geld verdienen oder papierlos arbeiten möchten, hilft Rocket Matter ihnen dabei, genau diese Ziele zu erreichen. Der herausragende US-basierte Kundenservice sorgt dafür, dass Tausende von Firmen auf Rocket Matter schwören.
Wer verwendet Rocket Matter?
Rocket Matter ist für einzelne, kleine und mittelständische Anwaltskanzleien mit bis zu 100 Nutzern geeignet.
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Bewertungen über Rocket Matter
Rocket Matter Review
Kommentare: It's been pretty solid, but there have been a few really heavy bumps in the road to get us to full functionality. Customer support team is excellent (shoutout to [SENSITIVE CONTENT HIDDEN]) but it took us a really long time to get to being able to use the system fully.
Vorteile:
Ease of overall billing process and generating Prebills. Other systems required too much additional work to generate an invoice or mark-up a Prebill. Rocket Matter made it so I have to do less than three steps to generate bills and it has saved a ton of time.
Nachteile:
Not being able to write checks directly out of Rocket Matter and having to invest in Quickbooks additionally.
Antwort von ProfitSolv
vor 3 Jahren
Kareem, Thank you for the kind review! We are thrilled to hear you have been happy with Rocket Matter and look forward to our continued partnership!
In Betracht gezogene Alternativen:
Easy to use and full of features
Vorteile:
Ease of use and setup. Customer service has been great and responsive. Also the cost for what it does is reasonable.
Nachteile:
There a ton of integrations that RocketMatter has, but most require their own subscription. So the cost of this is only the start. From my research, all of the practice management software requires other software and most of that software requires a subscription.
Dated Product, clunky interface.
Kommentare: Their support desk employees are responsive when you call them for support, but their development side is sorely lacking. Overall, how good is it? My old firm developed our own in-house software in the late 1990s that still out performs Rocketmatter.
Vorteile:
RocketMatter was a good value for the money when it first came out. It has fallen well behind other software now.
Nachteile:
When we signed up for RocketMatter is was being praised as a modern platform. Unfortunately it is not modern. It is now like driving an old used car held together with duct tape. RocketMatter is not updating the platform at all. It seems like all they do is release APIs to allow other programs to link to it. Many of those links are clunky, ill conceived and generally a nuisance. I defy anyone to use, for example, the Fujitsu ScanSnap integration, or their mobile apps. Both are so ill conceived and executed that they are essentially worthless. If you ask questions about improvements, RocketMatter refers you to another site called Receptive where they ask you to identify potential improvements. They don't appear to be updating it, as they have "planned upgrades" listed as upcoming in the future (more API connections) that they released a year or more ago. They also don't appear to be reviewing suggestions on the site, as noted by people posting there.
Antwort von ProfitSolv
vor 3 Jahren
James, Thank you for taking the time to leave us a review. We are sorry to hear that you have experienced some frustration with Rocket Matter. We have recently updated our mobile application and are hard at work to ensure that other customer-requested improvements and features are added to our software on a monthly basis. We would really love the opportunity to speak to you regarding your personal experience with Rocket Matter so that we can make it right. Please be on the lookout for an email from our support team so we may discuss how we can help work toward a solution. Thanks!
Amazing Customer Service!
Vorteile:
Rocket Matter provides the tools necessary to our law firm to effectively manage our day-to-day. What makes Rocket Matter stand out is their exceptional customer service. Response time, follow-up, and follow through is above and beyond!
Nachteile:
Certain reports could use improvement to make use of the information more user friendly.
In Betracht gezogene Alternativen:
Rocket Matter is great case management software
Kommentare: It has been very good which is why we have stuck with them for 7 years now. It is especially highlighted for me now that we also have a CRM software. We have had 2 different CRMs and neither one of them had the easy standard reporting features of Rocket Matter. I would consider using RM if they had a CRM.
Vorteile:
I love the reporting features that are built in. It makes it easy for me to find data about the operation of the business. It is very easy to run invoices and track time.
Nachteile:
It is difficult to pull reports that are not standard part of RM package. The RM team has helped us device a way to do so but it is still clunky. It also took approx 20 hours of my staff time working with RM team to make it possible to add interest to client invoices. It something that should be standard in any case management software that does billing.
