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PointOS
Was ist PointOS?
PointOS wurde von Bar- und Restaurantfachleuten gegründet, um eine kosteneffektive, voll funktionsfähige und nutzerfreundliche Restaurantmanagementplattform bereitzustellen, die Restaurants und Bars dabei unterstützt, effizienter und profitabler zu arbeiten. Die PointOS-Plattform bietet ein All-in-one-POS-System mit Funktionen wie Bestands- und Arbeitsprognose, detaillierten Berichten und Analysen, die dir helfen, die richtigen Entscheidungen für dein Unternehmen zu treffen.
Wer verwendet PointOS?
Gastgewerbe – Bars/Restaurants/Clubs
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Bewertungen über PointOS
Great POS System!
Kommentare: Great for tracking inventory and generating reports
Vorteile:
It's very easy to use and to print reports
Nachteile:
credit card reader doesnt work sometimes and I have to restart the system
Antwort von PointOS
vor 5 Jahren
Karen, We are pleased you find our system easy to use and enjoy the features we have to offer. In addition to those features we also offer integration with Quickbooks which will enable you to tackle your accounting more efficiently. With our new payment processing system and hardware offerings from Elos we can ensure you shouldn't have credit card reader issues.
Great beginning machine, maybe not for a larger business.
Kommentare: Overall, for a business just starting out, it was a great solution and your tech support was always really amazing. I feel like we grew out its capabilities and needed to move in to 2018. I was really excited when I saw the new version coming out, but after waiting a year for it to happen, I moved over to a cloud system. I feel more secure knowing I have auto back-up and knowing that 5 tips don't become 50 at the end of the day when the servers are tired and adjusting hundreds of tips. My biggest beef is I switched to a new system in February and despite telling the company three times, I am still getting charged for the cloud, which was so useless it wasn't worth paying for. I can't get anyone on the phone and despite about 5 emails on the matter, I have heard nothing. Now I have to call my credit card company and dispute the charges.
Vorteile:
Overall, it is a decent budget POS with a lot of high end functions. I did like the report functions, the weather reporting and incident reporting and inventory functions.
Nachteile:
At this stage, it is a little dated. The cloud was never connected and always had to be manually started, which defeats the purpose of having a cloud back-up. There were many parts, like modifiers, that were really clunky and made operating difficult. I hated how you couldn't name reports that were emailed, and everything came across with the date and time you emailed them. You would have to write down what reports you were running so you could remember when you got in to email to see them. I would have been nice if you could name them, or if they were named the report that you were running. I didn't like the limited amount of modifiers and the limited about of characters you could write to the kitchen. But I mostly hated that the cloud never worked, leaving me feeling vulnerable to computer failures and loss of data. I also didn't like having the wait staff modify the tips, its so much nicer when the system adds it in, it leaves less room for errors.
Antwort von PointOS
vor 5 Jahren
Lucia, Thank you for your valued feedback. With the newest version of PointOS the cloud is connected via a customizable service and there are no extra steps from the customer side needed once setup and initially synced. All exported reports can be renamed and saved to file, you can gladly call our support team to assist. Additionally PointOS has a number of enhancements for Internal Reports, Automated Reports, and Cloud Reports that do not require remote access to restart the cloud connection, with the added ability to see historical data via the portal even when the system is offline or without an internet connection to sync with.
Be carefully they will take your money for support and never get it
Kommentare: Went to hospital emergency room, 3 time because they exhausted my patients, they abuse me.
Vorteile:
I like nothing, it is obsolete, and customer services is the worse, never had 24 hours support that is absolutely no true
Nachteile:
That i pay for a software that have support for live and they discontinuo after they sold the company, all they only work with 2 merchant that will charge you more than any other merchant in the world
50/50
Kommentare: Software is straightforward as long as the new updates don't screw any thing up. The great thing this company has going for it is the technical support department. Customer service experiences were terrible.
Vorteile:
Software is easy to use and technical support is always friendly and available 24/7.
Nachteile:
Customer service is completely lacking on this product. Purchased the remote desktop feature and it never did work on any device. iOS, Andriod or PC. This was a license for an extended time period. PointOS would not return any calls on this for weeks. When I was finally able to get ahold of somebody, Point OS refused to technically resolve the issue, or offer any refund, pro-rated or otherwise.
Antwort von PointOS
vor 5 Jahren
HI There, Thank for taking the time to leave your valued feedback. The PointOS Software (Pro and PointOS) are Windows? 7 or higher compatible. We are excited to say that our newest software that will be coming out soon will also support Android and iOS. In addition our new customer success representatives are available 24 hrs 7 days a week 365 days a year to help assist with any questions.
Good system
Kommentare: Overall a solid purchase, good value.
Vorteile:
One time purchase. Great hardware options available, but will run on any windows PC. Touch screen is best, but not required.
Nachteile:
Split tenders seem to generate problems. it will go ahead and print the kitchen ticket before getting full payment.
Antwort von PointOS
vor 5 Jahren
We are pleased to hear you are happy with the PointOS point of sale software and the value of its offerings for our competitive pricing. With the launch of the PointOS XE we offer new split check features which should help address your concerns.
