Autotask IT Management

Autotask IT Management

von Autotask

Was ist Autotask IT Management?

Autotask is all-in-one web-based software that helps VARs, MSPs and IT Service Providers sell, implement, manage and bill their IT products and services. Autotask's integrated modules include Service Desk, CRM/Contact Management, Outsourcing, Project Management, Contract Administration, Time Tracking, Billing, Reporting and Business Analytics -- all running off the same database, available anytime, anyplace you can connect to the net.

Autotask IT Management – Details

Autotask

http://www.autotask.com

Gegründet 2001

Autotask IT Management – Preisübersicht

Autotask IT Management ist verfügbar ab 55,00 $/Monat. Weitere Preisinformationen für Autotask IT Management findest du unten.

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Startpreis

55,00 $/Monat

Einsatz

Cloud, SaaS, Web

Kundenbetreuung

24/7 (Live Vertreter)

Autotask IT Management Funktionen

IT-Projektmanagement Software

Der Softwareanbieter hat diese Information nicht vervollständigt.

Autotask IT Management – Nutzerbewertungen

Zeigt 5 von 74 Nutzerbewertungen

Gesamt
4.3/5
Benutzerfreundlichkeit
3.9/5
Kundenservice
4.1/5
Funktionen
4.2/5
Preis-Leistungs-Verhältnis
3.9/5

We use it daily and couldn't live without it!

Bewertet am 5.12.2017
Garry A.
Vice President
13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We run our entire business out of Autotask. It does everything for us as an MSP.

Vorteile: Autotask is about automation. It makes ticketing and billing processes standardized and automated.
It has become our central repository for information. All service related issues, time spent, contracts, hardware, etc goes in there. I tell my team all the time, "If it doesn't exist in Autotask, it didn't happen."

Nachteile: Autotask support has historically been difficult, but is getting much better.
Reporting is very powerful, but also VERY difficult to get your arms wrapped around it. It isn't something you do on a whim. If you have time to spend with it, you'll get good data. If you don't have time to spend, make sure you pay for some Autotask consulting time to help you.

A PSA to handle everything from ticketing to invoicing; Extremely customizable

Bewertet am 23.5.2019
Katie K.
Director of Operations
Informationstechnologie & -dienste, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: My overall experience with Autotask PSA, from implementation to daily use, has been very favorable. I would highly recommend this software due to its versatility and ability to be customized. Our company was not taking full advantage of all modules (contracts and invoicing, specifically), which was detrimental to our overall efficiency. My recommendation would be that anyone considering this software look to implement all facets of the software for the best result.
Autotask PSA has an extensive FAQ library, webinars (live and recorded) and tutorials for new Administrators and users. Customer support was also very helpful when we had specific questions or issues, and there is a handy scheduling feature for technical support chats.

Vorteile: Autotask PSA is an extremely customizable tool. Different departments can have customized ticket categories, including Issue Types, priorities, resources, ticket status, due dates, workflows and notifications (and more) to fire off based on the rules associated with each category.
The updates to the software in the last 18 months have improved the user experience. For example, when viewing a ticket, all pertinent information is available on the screen, from the ticket details to the activity history and even the company and contact information.
It is simple to add "User Defined Fields" which are custom fields specific to your company or industry that you can add to Companies, Tickets, Contracts and more.
There are several different 'modules' that are all included in the PSA license (no add on fees to take advantage of them). These include contract details, tracking sales leads and opportunities, generating invoices and syncing with Quickbooks and other financial software. The reporting module has a myriad of popular reports available with the option to customize each. Advanced reporting users can also create their own reports from any of the available data entry fields, including User Defined Fields. Timesheets and Expenses are tracked in this tool, including available vacation and sick time. Time off requests can be approved by authorized users.
Users have access to widgets to quickly display data and metrics.
Completely integrated with Datto/Autotask RMM tool.

Nachteile: There is a large learning curve when implementing this software. It is a common mistake to create a lot of customization (UDFs and workflows) because the Administrator is not familiar with the modules or the best practices of the software.
Creating custom reports can be very cumbersome due to the vast number of options and fields available.
When creating a new ticket, time entry or activity entry, a new window opens in the browser (which was an annoyance for some team members).

Autotask psa for MSP's

Bewertet am 7.2.2020
David D.
MD
Computer- & Netzwerksicherheit, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
2/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Proffessional services automation and control

Vorteile: It controls the whole business from tickets to Accounting and getting paid. COntrolling stock, organising engineers, it runs our whole business

Nachteile: It is quite expensive but i do think that for the benefits we couldnt live without it really (Dont tell AT they might put our prices up)

Good Software... Need Help to understand it

Bewertet am 31.12.2019
Nathan L.
Owner
Computer- & Netzwerksicherheit, Selbstständig
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
2/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The integration with Datto RMM is a plus. They work hand in hand. I am able to track my clients and time I spend doing tasks down to the minute.

Vorteile: This software has been great. It took me a while to get the hang of it. I am still learning the ropes, and I am into it for 2 months now. The staff has been very helpful in getting me onboard. I have not used all of my included support call time yet.

Nachteile: The learning curve is steep. You are only allowed 3 hours of free phone support to get started. Be careful with utilizing it to the fullest.

It's a leading PSA that needs work

Bewertet am 22.3.2018
Pablo L.
VP products and services
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
3/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
2/5
Kundenbetreuung
2/5
Preis-Leistungs-Verhältnis

Vorteile: The integration of multiple components (sales, ticketing, RMM, leads, quotes) is nice to have and is ideal in today's world where managed services providers need all innone solutions

Nachteile: Every feature unfortunately seems half baked. Some examples of this are: There is no direct integration with quoting resellers like Ingram to get sales data (unless you buy a 3P module such as QuoteWerks), deleting tickets is a colossal nightmare which can't be done via their API. Their APIs in general are fairly poor as they don't let you do basic functions such as deleting configurations or tickets, setting a ticket creator or setting the name of the person that is doing a note or comment (these features are only available via their email gateway or through the portal itself. There is no ability to truly lock down a user account, help desk users are able to pull reports of other members utilization and work being performed even if they are not queue owners.