MatrixCare

MatrixCare

von Brightree

Wer verwendet MatrixCare?

US-amerikanische Pflege- und Hospizorganisationen, die nach einer skalierbaren EMR-Lösung suchen, die von Kliniker*innen für Kliniker*innen entwickelt wurde. Organisationen, die Best Practices implementieren möchten, die Compliance maximieren.

Was ist MatrixCare?

Brightree Home Health und Hospice ist eine umfassende EHR-Lösung, die ideale Kombination aus einem cloudbasierten Back-Office-System und einer Point-of-Care-App für das iPad. Die Anwendung wurde für Kliniker*innen von Kliniker*innen entwickelt und ist einfach, intuitiv und für Kliniker*innen geeignet. Sie verfügt über leistungsstarke Funktionen, die die Genauigkeit und Compliance der Dokumentation maximieren. Brightree setzt sich für Innovation und patientenorientierte Interoperabilität in der postakuten Industrie ein.

MatrixCare – Details

Brightree

http://www.brightree.com

Gegründet 2002

MatrixCare – Preisübersicht

MatrixCare bietet keine Gratisversion und keine kostenlose Testversion. Weitere Preisinformationen für MatrixCare findest du unten.

Kostenlose Version

Nein

Gratis Testen

Nein

Einsatz

Cloud, SaaS, Web

Mobile - iOS Native

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

Support während der Geschäftszeiten

Online

MatrixCare Funktionen

Hospizsoftware
Beurteilung-Management
EMR / EHR (elektronische / medizinische Gesundheitsberichte)
Freiwilligen-Management
Medikamenten-Nachverfolgung
Patienten-Aufnahme
Pflegeplanung
Reklamationsabwicklung
Terminplanung
Trauerfallmanagement
Ärzteportal
Abrechnung & Rechnungsstellung
Compliance Management
Elektronische Unterschrift
Lohn- und Gehaltslisten-Management
Mobiler Zugriff
Pflegeplan-Management
Reklamationsabwicklung
Terminplanung
Verwaltung von Patientenakten
Zeiterfassung pro Kunde
Abrechnung & Rechnungsstellung
Außendienst Kommunikation
Besuch-Verifikation
Kundenmanagement
Lohn- und Gehaltslisten-Management
Pflegeplan-Management
Pfleger-Management
Terminplanung
Versicherungsmanagement

MatrixCare – Nutzerbewertungen

Zeigt 5 von 270 Nutzerbewertungen

Gesamt
4.2/5
Benutzerfreundlichkeit
4.2/5
Kundenservice
4.1/5
Funktionen
4.1/5
Preis-Leistungs-Verhältnis
4/5
Stacy H.
Former billing assistant
Krankenhausversorgung & Gesundheitswesen, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    Nicht bewertet
  • Preis-Leistungs-Verhältnis
    Nicht bewertet
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 23.10.2018

"Brightree is the best healthcare software out there"

Kommentare: I do not work for the company that had Brightree any longer and I truely miss it. The software I use now is awful! (Homecare Homebase)

Vorteile: From my past experiences Brightree is the easiest, most user friendly healthcare software available. Each admission is separated so you are not guessing. Information you need is readily available. You don't have to search and search. I love that the cert period is at the top of every page. All physician orders are in a neat, tidy format and can be sent/resent from your PC as well as tagged as received signed by physician all in one place. Visit management is my favorite. It is easy to differentiate between a regular visit and an oasis, and if the visit is open or closed. The order frequency is shown without digging for it and the clinician responsible is clear (all very helpful for the billers). Communication notes are also neat in appearance, in one place and can be filtered. Scanning documents into the system is easy and multiple docs can be scanned at once as separate documents. The medication profile is also neat and easy to configure. Same with the diagnosis profile. The scheduling console is so easy, immediate updating, all the field staff has to do to see their visits is sync their device. New referral input is seamless. As long as you have the information to put in a referral can be complete in minutes. The support that you get with Brightree is outstanding. If there are any questions or issues the staff is helpful and polite, and will have a resolution quickly.

Nachteile: The only con I ever found was opening scanned documents. I seemed to take a while to open, but I'm not too sure that wasn't due to poor internet capability. Some days it was not good and other days it was perfect.

  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 23.10.2018
Pierce D.
Manager, IT
Krankenhausversorgung & Gesundheitswesen, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    7/10
  • Quelle des Nutzers 
  • Bewertet am 19.6.2019

"Costly but fully featured and constanly developing"

Kommentare: Very professional group that know their product well, and are eager to help find solutions to issues that come up. Software (once setup and trained) is easy to navigate.

Vorteile: -ease of use for field staff (iPad App)
-lots of built in reports for getting data out of the system
-easy to contact support and get resolutions
-constantly updating and developing enhancements to the product
-constantly keeping customers up to date on reg. changes, and upcoming product changes and timelines
-documentation is straight forward and easy to follow
-order compliance features keep us compliant with orders when scheduling visits

Nachteile: -takes lots of time and training to get used to
-scheduling components lacking compared to old solution
-expensive compared to our old solution (we were grandfathered into a very old rate so this was just us getting into modern licensing costs)
- only guaranteed 100% comparability with their Web product by using Internet Explorer (which even MS says you shouldn't use anymore!). Only about 95% of the product works in Chrome or Firefox.
- lots of time spent (months before deployment) learning and setting up the product. But they have streamlined this as much as i think they can.

  • Quelle des Nutzers 
  • Bewertet am 19.6.2019
Casey A.
manager
Medizinische Geräte, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    2/5
  • Wahrscheinlichkeit der Weiterempfehlung
    2/10
  • Quelle des Nutzers 
  • Bewertet am 18.2.2020

"BRIGHTREE IS HUGE"

Vorteile: User friendly, great support team, really good software for a large company.

Nachteile: Cost!!! These people will nickel and dime you to death! Every little "add on" is an add on to your bill. It's too big for a small company like ours. If they had a sister program that was made for a small company, that would be great. Do NOT use their program for documents!! You pay a lot and when you leave Brightree it costs to get your documents back. On top of that, you receive your docs in a way that they choose. Who knows in what form and they don't tell you.

  • Quelle des Nutzers 
  • Bewertet am 18.2.2020
Tiffany S.
Business Director, RN
Krankenhausversorgung & Gesundheitswesen, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 17.12.2019

"*~ Amazing ~*"

Kommentare: The benefits of this program are vast. The system streamlines everything into one platform without having to have multiple programs or browsers open to complete one task. Their customer service is superb! Highly recommend!

Vorteile: This software is easy to use with guides that allow you helpful tips on how to complete the tasks at hand. If I ever get stuck, creating a help ticket or "case" is easy and takes just a few minutes. The turnaround from their help center staff is quick and amazing! I have always received an answer to my question and if the first help center employee didn't know, they kept my case open while they helped figure it out.
The accessibility of this system is an amazing feature as well. The IE browser can be utilized from virtually anywhere, making this charting system easy to use with automatic updates being done seamlessly.
The report function is AMAZING also! This feature allows you to customize reports and if needed, export to Microsoft Excel. The report feature also allows you to customize and save your report as your own. This is such a time-saving bonus!
Their billing software is great also, allowing for daily billing to be completed with ease. Again, if I ever encounter a problem, the solution is just a few clicks away.

Nachteile: This system did take a few weeks to get used to, but what system doesn't. This isn't really a drawback, just a learning curve. Hang in there.....it gets easier!

  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 17.12.2019
Chris G.
Patient Care Coordinator
Krankenhausversorgung & Gesundheitswesen, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    3/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    3/5
  • Preis-Leistungs-Verhältnis
    3/5
  • Wahrscheinlichkeit der Weiterempfehlung
    7/10
  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 4.11.2016

"GAH Brightree Story"

Kommentare: Overall the experience has been a great option for our Field Staff. The office side and reports have not been what we really would like it to be. The field staff seem to really like the iPad. They went from using large lap tops to the iPad and have seen better bedside documentation due to it helping not be such a "barrier" for them. I like how it helps with compliance and makes sure you document so that you are covering all the required information needed for Medicare. As with any electronic devices, the issues are connectivity, have some difficulty when updates come along, glitches, etc. AFO has recently made some major updates and we had some issues with it, but we contacted Chris from Brightree and he took the time to go through each of our frustrations and helped get resolution to this. Feel that with the update some of the AFO process takes longer, but it is getting better the more I use it. Our biggest issue is the reports. Our business office does not really trust the reports and have had many issues and reporting of different issues throughout the time we have had Brightree. I use several reports to make sure I do not miss anything and not all reports give same information and back up each other. We still do a lot of manual tracking to ensure we do not miss anything. Which in return is costly and time consuming. But if you do not trust what you are getting from a source you always double check your results to what you manually log.

Vorteile: The easier accessibility for Field staff with the iPad. Feel that all the Medicare changes are incorporated into by Brightree therefore we are documenting towards what they will require if audited.

Nachteile: The reports do not feel they are reliable. We do a lot of manual tracking along with the reports and we do continue to see discrepancies. When reporting an issue the turn around on answers is very slow. Also, we feel we give adequate information when we report something, but we always get that it is not enough or want the same information again that we already gave.
Going back to when we started the super user process was very stressful and feel should be over longer period of time. Just watching 100 hours of video and then going to the device was not helpful. We actually problem solve many things on our own. We did have a time that we actually new more about the system and how it should work than the one who was suppose to be teaching us. This was in the first few months of learning and then launching the system! We did not have on site training it was all by dialing in and on a time limit.

  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 4.11.2016