MatrixCare Home Health & Hospice

Very Thorough EMR System

Vorteile:

This EMR system has a nice swipe through method. Many questions making it very thorough and reliable system.

Nachteile:

The system has long notes and documentation. For some evaluations, there are questions not meant for the specific discipline making it long for all therapists to complete. There are more therapist friendly EMR systems out there.

Everything you need in one software application

Kommentare: MatrixCare allows all of our home health care documentation from patient care to back office administration, managing employees and billing prep to take place in one system. The amount of time spent documenting has decreased, lower the stress and increasing work/home life balance for my clinicians.

Vorteile:

Ease of navigation with documentation designed for point of service documentation . Customer service is responsive and knowledgable.

Nachteile:

The cost is definately something to consider. With each new added feature there comes an associated cost. Training new staff or refreshing existing staff also has an associated cost. The jump in price from 99 patient - >100 patients was shocking.

GAH Brightree Story

Kommentare: Overall the experience has been a great option for our Field Staff. The office side and reports have not been what we really would like it to be. The field staff seem to really like the iPad. They went from using large lap tops to the iPad and have seen better bedside documentation due to it helping not be such a "barrier" for them. I like how it helps with compliance and makes sure you document so that you are covering all the required information needed for Medicare. As with any electronic devices, the issues are connectivity, have some difficulty when updates come along, glitches, etc. AFO has recently made some major updates and we had some issues with it, but we contacted Chris from Brightree and he took the time to go through each of our frustrations and helped get resolution to this. Feel that with the update some of the AFO process takes longer, but it is getting better the more I use it. Our biggest issue is the reports. Our business office does not really trust the reports and have had many issues and reporting of different issues throughout the time we have had Brightree. I use several reports to make sure I do not miss anything and not all reports give same information and back up each other. We still do a lot of manual tracking to ensure we do not miss anything. Which in return is costly and time consuming. But if you do not trust what you are getting from a source you always double check your results to what you manually log.

Vorteile:

The easier accessibility for Field staff with the iPad. Feel that all the Medicare changes are incorporated into by Brightree therefore we are documenting towards what they will require if audited.

Nachteile:

The reports do not feel they are reliable. We do a lot of manual tracking along with the reports and we do continue to see discrepancies. When reporting an issue the turn around on answers is very slow. Also, we feel we give adequate information when we report something, but we always get that it is not enough or want the same information again that we already gave. Going back to when we started the super user process was very stressful and feel should be over longer period of time. Just watching 100 hours of video and then going to the device was not helpful. We actually problem solve many things on our own. We did have a time that we actually new more about the system and how it should work than the one who was suppose to be teaching us. This was in the first few months of learning and then launching the system! We did not have on site training it was all by dialing in and on a time limit.

Matrixcare EMR Review - HH&HO

Kommentare: Able to track documents required to be completed before billing can occur. Billing claims os more timely. Able to monitor clinical staff job productivity and performance in realtime and identify problem areas that need to be addressed.
Customer service has been very good. Our Customer Success Mgr. has been great to help us problem solve when we need him and keep us informed about Matrixcare!

Vorteile:

Flexibility, Intraoperability, Reports, and some of the Functionality

Nachteile:

Skilled Nursing documentation: The areas of documentation in the Visit Type - Revisit, Assessment - Hospice Follow-up Visit, Service Code - RN Routine Visit over lap with the same information in the Interventions, Care Plan, and Review of Systems sections. The Routine Visit doucmentation is TOO LENGTHY and requires TOO MUCH TIME by the nurses to complete documentation for a skilled patient visit. The note needs to be condensed so that documentation is not repeated in these sections of the visit note. I believe reformatting the flow of the visit note would be a great help. Thank you!

Brightree is the best healthcare software out there

Kommentare: I do not work for the company that had Brightree any longer and I truely miss it. The software I use now is awful! (Homecare Homebase)

Vorteile:

From my past experiences Brightree is the easiest, most user friendly healthcare software available. Each admission is separated so you are not guessing. Information you need is readily available. You don't have to search and search. I love that the cert period is at the top of every page. All physician orders are in a neat, tidy format and can be sent/resent from your PC as well as tagged as received signed by physician all in one place. Visit management is my favorite. It is easy to differentiate between a regular visit and an oasis, and if the visit is open or closed. The order frequency is shown without digging for it and the clinician responsible is clear (all very helpful for the billers). Communication notes are also neat in appearance, in one place and can be filtered. Scanning documents into the system is easy and multiple docs can be scanned at once as separate documents. The medication profile is also neat and easy to configure. Same with the diagnosis profile. The scheduling console is so easy, immediate updating, all the field staff has to do to see their visits is sync their device. New referral input is seamless. As long as you have the information to put in a referral can be complete in minutes. The support that you get with Brightree is outstanding. If there are any questions or issues the staff is helpful and polite, and will have a resolution quickly.

Nachteile:

The only con I ever found was opening scanned documents. I seemed to take a while to open, but I'm not too sure that wasn't due to poor internet capability. Some days it was not good and other days it was perfect.

Training is Severely Inadequate

Kommentare: Our agency went live on Brightree the same day they rolled out a large upgrade of their program. The prior training we received (which was very minimal) was on the old system and not the updated system. Everything we learned was wrong. The company had Job Aides that were supposed to assist us when we were using the system but all of these job aides were very outdated and wrong. When we called for assistance we were told to use the job aides - which were incorrect. To make matters worse, the Brightree trainers who were having weekly calls with us had not been trained on the updates. Many times we knew more about the system changes than the "experts" did because we learned by trial and error. This resulted in months of incorrect documentation that we are still trying to correct. We were unable to bill for services for 3 months due to problems with the documentation because we were not taught how to use it correctly. After almost 5 months, we still don't have all of the updated job aides to use for training new staff - or even know if they exist.

Vorteile:

It's better than our old antiquated system - that's the only good thing I can say. And there was one really great clinical trainer that spent many hours on and off the clock helping us with our issues. It took a long time to get her but once we did, things got much better. I had to go all the way to the Vice President of the company to get additional help from someone who knew what they were doing.

Nachteile:

The way MD orders are written are terrible. When the MD orders a new frequency, the old order remains unless you manually write another order to discontinue the original order. This results in a long list of orders, and many of those have been discontinued. However, you can't tell what date they were discontinued unless you go to the actual order that was written to discontinue that order. Confused? That's the point. Scheduling multiple visits is a very slow process. They also aren't willing to add documents that the customer would like to customize. Even documents that would benefit all home health and hospice agencies. After you transition from the training part of the conversion, you have to put in a support ticket or call to get help. But only certain "power users" are able to put in a support ticket.

MatrixCare is AMAZING

Kommentare: Our experience has been so amazing and we really love [SENSITIVE CONTENT] and all the support and help she has provided to us.

Vorteile:

MatrixCare is really concerned with the end users and always making changes to improve this product. Our Caregivers love using the iPads, the ease of Navigation through the workflows is a favorite and a huge game changer. Our Caregivers also love the voice to text recognition that MatrixCare provides. This really decreased documentation time for our field clinicians. The technical support team is amazing and responds almost immediately. Updates are seamless and do not take any time at all, all the Caregiver has to do is do an update to their app on their iPad. It's so easy.

Nachteile:

The mileage feature was a little bit different than what our Caregivers were used to and we are in a rural area so it wasn't a good fit for us. However, MatrixCare is making changes and I know it's going to be amazing. We have nothing negative to say about MatrixCare.

Brightree Hospice software is well worth the investment.

Vorteile:

As the Chief Executive Officer of a hospice program, one of my priorities is to select and utilize a software vendor which stands behind their product, proactively researches and implements enhancements ahead of ever changing regulatory requirements, as well as provides exceptional customer service support to our team. Brightree Hospice software not only meets these requirements, they exceed them. The reporting features is one of my favorite components Brightree Hospice offers. It has been a vital instrument in efficiently managing our multifaceted hospice program, which consists of home hospice services, general inpatient and respite care in our freestanding hospice house, medical equipment management, our transitions program, as well as our palliative care program. The Dashboard feature is helpful as it allows me to quickly identify trends in our average daily census, length of stay, etc. Implementation of the software was not nearly as complicated and chaotic as I expected. Each person assigned to our implementation team from the project manager to the Dawn, our on-site trainer, were very knowledgeable, friendly, and helpful. The entire Brightree Hospice team worked together to insure our implementation was a success. I highly recommend Brightree Hospice software to any hospice program which is not just looking software but a dedicated partner in the successful execution of the clinical, back office, billing, and administrative complexity of hospice care.

Nachteile:

The Care Communicate function could be enhanced to allow more flexibility with who messages are sent to. Example, groups, teams, etc. and more than 10 people per message. Also wish there was a way for the I-Phone to notify you when a message has been communicated to your i-phone app verses having to check every so often. Otherwise, very satisfied with Brightree Hospice software.

Billing Perspective Review

Kommentare: My review of the Brightree EMR program is from the billing perspective. I began with this program when it was CareAnyware and transitioned to Brightree and remain a current user today. I am one of the Super Users in our organization and assist with troubleshooting issues and training staff on a day to day basis.

Vorteile:

This program is a comprehensive clinical, operational and financial system in a web-based environment. The automated billing functionality allows increased efficiency in our office. Electronic patient records provide our agency with the necessary documentation to produce clean claims sent to Medicare and Medicaid as well as commercial insurance companies. This is very important in today's healthcare setting with an increased focus on medical record reviews/audit requests. The billing process is completely automated and is set-up according to individual payor rules including calculation of PPS adjustments and accurate reflection of AR balances which automatically adjust contractual adjustments as well. Auto-posting of PPS remits allows more time to be spent on collections. Finally, most all system updates are performed by Brightree. With the ever-changing regulatory world, it is imperative you have a system that remains on top of these changes, however, small or large they may be. Our agency prides ourself on regulatory compliance and Brightree's diligence in updating their system with the current changes allows us to remain confident that our claims and clinical documentation meet these standards.

Nachteile:

In regards to the billing function of Brightree's home health program, there appear to be very few cons. 1) The Medicare Secondary billing process is not fully available and would be helpful in today's society where we are working longer, even after becoming eligible for Medicare. 2) would like to be able to edit the "canned" reports. Specifically the AR report in order to add the DOB. This is a required demographic when performing follow-up/collections.

Great Concept, Horrible Execution

Kommentare: In our demo we were ensured a lot about the program that when it came to implementation was not realized. We have had problems with OASIS acceptance and fatal errors for skip traces that the system does not automatically follow. We have had problems with claim submissions also based on what the system does/doesn't allow. We most recently have implemented eFax and have had nothing but problems with it, mostly based on the implementation team and how they configured the project. We switched to Brightree because we weren't satisfied with what our old software had to offer and we have encounter nothing but problems since we switched.

Vorteile:

Our clinicians love this software because it is easier for them to complete their documentation. The distinction between billed and unbilled AR. I also like that we can track our OASIS acceptance in the software

Nachteile:

The reports don't allow page breaks. We have also had several configuration errors that have impacted business and the ability to see patients. The reports are very slow to customize and are limited in what information they can provide. We have also had several problems with BT understanding how parents and branches work and have had to develop several work arounds to make up for their deficits.

Getting Better

Kommentare: I like this app better than previous app our company used.

Vorteile:

the entire pt.'s chart in my hand, Able to tell family when next visit is scheduled

Nachteile:

unable to add falls outside of visit not all falls require a visit.

Brightree is a friendly and inhanced system and help to proper documenttion

Kommentare: Providing seminars and in-service for customers, lunch and learn, and presentations can help customers to have better understanding of the system.
Thank you

Vorteile:

User friendly, detailed, easy to navigate. Also, access to i-pad and mobile devices help with the field nurses

Nachteile:

There are some area still needs to be improved such as reports and dashboards. Some updates, such as visit notes and other documentation which effected by due date needs to be released sooner to give users time for training and adjustment

Pros and Cons

Vorteile:

Support is excellent, always available and follows up wonderfully. Implementation Clinical Trainer was excellent and very knowledgeable.

Nachteile:

The reports are too extensive, hard to find what you are looking for. Should be grouped in more detail and the top reports should be flagged somehow. The AFO side needs to be updated. It is old and outdated as compared to Brightree I-pad software. Some of the reports dont' populate correctly, are very hard to read and print. It should have more tracking ability to graph or report on FAST, PPS, etc. as this is measurable data to track and report as part of eligibility requirements for recertification of the hospice benefit. As it is now, we have to open go to pt's calendar, click on RN notes, view PDF, scroll down through many pages to find the information. BT has just initiated the tracking of the MAC which is good but only a small part of the decline that we need to track. The required HHA supervisory assessment is not marked as required in BT. It is only of the only part of the SN assessment that is a Medicare REQUIREMENT every 15 days. It is often overlooked by the SN as it isn't required to complete under Brightree. Also the time card view from the AFO is very difficult for employees to monitor their time as the visit note only shows the time in on the calendar view. Each employee has to open up the visit note PDF to see the time out so they can correctly enter start time of the next thing in their day, like non-visit timesheet entry. Ongoing orientation in BT, education, is difficult but I was told you will be updating BT University to make it easier to use for new staff orientation and possibly organized per discipline.

Brightree

Kommentare: I am a document manager and sales supervisor. Worked with this ridiculous program for years now, only to discover that it is an ENORMOUS waste of employee time and resources (money). You get to work with a program that can 1) Identify the document 2) Determine who the document belongs to and then you'd think 3) would be that the system takes the scanned image and puts it where it's supposed to go. But alas, no the employee (me) has to manually go through field document types and determine where the document is supposed to go. This is prehistoric idiocy and has resulted, as mentioned earlier, in an enormous waste of time and money over the years, into the hundreds of thousands of dollars. The owner of the company that I work for is currently considering a lawsuit due to the breach of contract and gross negligence.

Vorteile:

It's Blue. Sales are easy to enter. Good for billing.

Nachteile:

Speed is terrible Customer Service is terrible The Brightree "staff" find new and inventive ways to charge you in addition to what you're already being charged annually just to have the program. Moves at the speed of "Brightree" and not at the speed of "business" Constant errors, constant problems that they are constantly "working on".

Good product most of the time!!

Kommentare: When I first started using this program 5 years ago I was intimidated. I couldn't figure out the flow of it but over time and many trials and error I was able to figure it out. As years passed there have been great changes such as videos that provide step by step information for clinicians to learn and navigate easily and the use of IPAD's.

Vorteile:

Easy to navigate once you get the hang of it.

Nachteile:

On the assessment printout or review tab I wish that we could see all of the options that are available instead of being routed to it if we choose a certain answer. One other thing we don't know what all the options are in the assessment for RN

Brightree user for several years.

Kommentare: Good system, easy to use.

Vorteile:

Very good for ease of getting reports to manage care and for management needs. Assessment is very good.

Nachteile:

Inconsistent with calendars in system- would prefer the calendar view not the roll type calendar. When pulling new patients or schedule changes to I-pad synching can be just too much. Even when getting several things done between synching. When training new staff they usually comment about this being excessive. Would be nice to be able to put comments into the wound assessment.

Business Intelligence

Kommentare: Our hospice agency started using Brightree Hospice software in November 2014. I like how the software takes an interdisciplinary approach to care that hospices require. It also drastically reduces the amount of time spent preparing for our IDT meeting. The interdisciplinary care plan is clean and easy for the clinicians to add or make changes. I also like the scheduling component as it does not allow a visit to be made without an order. This helps keep our agency in compliance.

Vorteile:

I like how we have been able to get rid of our paper charts and now everything is in one location - in Brightree.

Clinician's view of Brightree

Vorteile:

The software is easy to use and intuitive. It is easy to navigate around in a patient's record. This is especially important during an intake visit because patient's don't always answer questions in any specific order and it's certainly helpful to be able to document the information as they provide it. I also love how quickly I can access the record of any active patient-sync times are very short! Brightree has been very responsive to all inquiries and issues and it's helpful that they keep our agency up to date on the status of any issues we've had.

Nachteile:

What I like least about the Brightree product is that currently the clinicians are not able to pull together and preview their 485s. It's my understanding that Brightree is currently working on this and that at some point this feature will be available on the Ipad.

Brightree is fairly easy to navigate

Kommentare: Overall, probably the best EMR I've used so far. Also, I've had good experience when reaching out to customer support.

Vorteile:

the fact that it will not allow you to submit documentation that's missing mandatory information. Easy flow when navigating through the note while documenting. For the most part, customer support response is very good and helpful

Nachteile:

For iPad users - Inability to delete or error information entered by mistake (orders, medications, dx...)

Really great EMR - best in functionality and overall operational/financial needs for the price!

Kommentare: Overall, LOVE Brightree as a partner with our home health agency. It's truly a partnership and our account manager exceeds expectations with responsiveness to needs and professional support.

Vorteile:

Reports, ease of use for staff Brightree support much improved over the years and genuinely interested in meeting your needs.

Nachteile:

Scheduling component for staff on iPad and AFO. Limitations . Slight clinical documentation limitations to meet optimal compliance areas

Brightree for Homecare

Kommentare: I've been using the software for about 7 years. It's much more comprehensive than the prior software we'd used, so it was kind of tricky to learn, however, it's much easier now due to improvements made & the training is now much more in depth. Once I got a feel for it, I liked it. It makes my job easier.

Vorteile:

Built-in compliance everywhere, almost everything can be customized. Tons of reports.

Nachteile:

Glitchy sometimes when there's an update, but issues generally resolve quickly

Hospice Charting

Kommentare: Brightree is a good product for a hospice looking for medical charting and documentation.

Vorteile:

Brightree allows for scheduling patients and keeping a busy patient load managed. The offline capability is great for rural visits.

Nachteile:

The software is not as customizable as could be desired and our IT manager often had difficulty creating formats for Chaplain department.

Billing is fast and efficient.

Vorteile:

As the billing coordinator I can say that almost all of my monthly billing is completed and billed on the 1st day of the month. There are so many checks and balances that the software does on its own, it really helps you to stay complaint and ensure you meet regulations.

Nachteile:

Biggest con for me is no discontinue effective date in the authorization screen and this is minimal.

Brightree Ipad/Office Review Home health

Kommentare: I am a Home Health RN that uses both sides of brightree office and ipad.

Vorteile:

Scheduling is very easy on office side. Ipad is very easy to use for OASIS and note documentation. It has a lot of built in teaching and intervention things to tie to your note. On office side it has capability to copy a note before erroring it out which allows for corrections to be made without having to re enter all of the note. The communication notes are a great tool. The flow of the note is very good.

Nachteile:

The ipad is set up to only see a 3 month on a calendar period (for example right now you can see December, January, February) which does not allow any addendums to notes before December if needed. Length of time support gets back to you on correcting a problem is slow however that seems to be improving lately. When you heal a wound if that note you healed it on is not closed before the next note that wound stays active and it causes problems in documentation. You have to sync a lot to schedule a visit and add a note.

Use this site everyday!!!!!!!

Vorteile:

The ease to enter patients is one of the best features for this software. I secondly like how it is linked to the insurances and I can check eligibility via Brightree.

Nachteile:

Duplicate Patients!!!! There are so many duplicate patients and you can not delete them once you put in a note. There should be a way to merge these patients.