Wer nutzt diese Software?

vacation rentals, airbnb apartments, small individual hotels, boutique hotels, small hotel chains, large hotel chains, Business hotels, Resorts, Airport hotels, hostels

Durchschnittliche Bewertung

17 Bewertungen
  • Gesamt 4.4 / 5
  • Benutzerfreundlichkeit 4.3 / 5
  • Kundenservice 3.9 / 5
  • Funktionen 4.3 / 5
  • Preis-Leistungs-Verhältnis 4.1 / 5

Produktdetails

  • Kostenlose Version Nein
  • Kostenlose Testversion Nein
  • Einsatz Cloud, SaaS, Web
    Installiert - Windows
  • Training Persönlich
    Live Online
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)
    Online

Angaben zum Hersteller

  • Silverbyte Systems
  • http://www.silverbyte.com
  • Gegründet 1992
  • Haifa, Israel

Über Optima PMS

Optima PMS by Silverbyte - Innovative software and services for hospitality. Silverbyte was established with a vision for developing a leading Property Management System. The company offers its customers cutting edge technology in hospitality and accommodation management and take them to the next level of travel tech. Optima currently operating in 36 countries, this includes complete tax adaptations.
Optima products provides complete all in one plattform solution for any type hospitality.

Optima PMS Funktionen

  • CRM
  • Catering
  • Einzelne Immobilie
  • Ferien-Vermietung
  • GDS-/OTA-Integration
  • Instandhaltungsmanagement
  • Integrierte Buchführung
  • Marketing-Automatisierung
  • Mehrere Immobilien
  • Mitarbeitermanagement
  • Online-Buchung
  • Treueprogramm
  • Verkaufspunkt POS
  • Verlängerter Aufenthalt

Die hilfreichsten Reviews für Optima PMS

Using Optima daily

Bewertet am 27.9.2019
Svetlana F.
Reservation manager
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It is very easy to manage external channels like booking and our home website.
Gives a lot of answers to questions you might have via reports.
Would have liked to add/change a few things

Vorteile: It pretty much covers everything, I would have added a few things, change some things, but mostly I really enjoy using it.
I'm incharge of external channels as well and Optima makes everything easier.

Nachteile: There are a few shortcomings, mostly for group reservations, I wish that somebody would have asked users what you can add to the program, based on field users.

Antwort des Softwareanbieters

von Silverbyte Systems an 2.10.2019

Dear Svetlana thank you very much for your feedback and for using Optima for many years.
We would be very happy to hear from your field experience how Optima can be improved. Do not hesitate contacting out support center at helpdesk@silverbyte.com and give us the insights you belive are important.
Thanks,
Silverbyte team

Optima PMS

Bewertet am 2.10.2019
David S.
Channels Manager
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: This complete programe PMS and channel manager helpes us to improve the business, sale more and improve customer service

Vorteile: The PMS has very good results regarding rooms divition, rate plans and billing. It is fiendly and easy for use.
In my daily job I most use the channel manager that work great. Very good conectivity with major OTAs.

Nachteile: it is a good program for medium and large hotels, complicated for small hotels. the program was growing and developing over time and so sometimes it has bugs but there are well treated by software team.

Antwort des Softwareanbieters

von Silverbyte Systems an 22.10.2019

Dear David,

Thank you very much for your review and warm feedback.
Over the past few years, Silverbyte had made a lot of new developments.

Currently, Silverbyte has a solution for every hospitality type. Over the years, Cloud systems were developed: the Selfie- PMS for 1-10 rooms size (mostly use by one-room apartment owners, or by Zimmer owners), and the Cloud Optima (also known as Optima 2020) for small-sized hotels, vacation rentals, and boutique hotels.
If your interested in more details, you can leave your details here:http://silverbyte.co.il/%d7%a6%d7%95%d7%a8-%d7%a7%d7%a9%d7%a8/ and our sales team will return to you with more information about our new Cloud-based products.
thanks
Silverbyte team.

Used a few of PMS softwares but Optima is the best for me.

Bewertet am 29.9.2019
Arkadi S.
Deputy Manager
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I use this software on a daily basis and I find it very easy. The development of new features is also based on customer feedback so from time to time you get some new great feature available. The customer support is mostly very helpful and knowledgeable.

Vorteile: The long list of available reports allow great in-depth look in to your data. Customer support is mostly very helpful and followups are made to ensure that all is working fine. The GOC channel manager allows a smooth connectivity to most of the sales channels including Agents.
The availability and the tapechart screens have good functionality.

Nachteile: There is little flexibility in terms of the reports, you can't compose a report but only use the predefined ones.
Customer support is available during the businees week but in the evening or on weekends the help line is only for emergency.

Antwort des Softwareanbieters

von Silverbyte Systems an 2.10.2019

Dear Arkadi,

we appreciate your time to write us your feedback.
Thank you and for many years more

Silverbyte Team

Very good program for hoteliers

Bewertet am 16.12.2018
Verifizierter Rezensent
Front Office Manager
Gastgewerbe, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Very good program, need time to understand how all functions are working

Vorteile: This program is very useful for big hotels, allowed to connect the hotel with all online reservation systems, like booking, agoda, expedia, hrs and so on and to recieved all reservations directly to the system, to change the prices or to close sale in all reservation systems by one click.

Nachteile: The program is less suitable for small hotels and also expensive for small hotels till 15-20 rooms totally, the small holels do not need so much functions and may find other programs. May be in future they will made limit and cheaper version for small hotels

Antwort des Softwareanbieters

von Silverbyte Systems an 22.10.2019

Dear Valued Customer,
we are happy to let you know that Silverbyte had developed several new cloud-products for managing smaller properties, vacation rentals, airbnbs, boutique hotels and so on.

If you like to get more info, you may contact us at www.silverbyte.com--> contact us.

Thank you
Silverbyte team

Optima

Bewertet am 3.10.2019
Golan T.
GM
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: The only PMS that gives full coverage of both hospitality view and accounting. Also full integration with CC providers.

Nachteile: The fact that the local currency threw booking.com can not be automated threw the us$ rateplane.

Antwort des Softwareanbieters

von Silverbyte Systems an 22.10.2019

Dear Golan,

thank you very much for taking the time to write a review about Optima PMS.
We are happy to see that the Optima PMS meets your needs.
Regarding your comment on Booking.com and the currency exchange restriction: The restriction to send prices to Booking.com in local currency only (Shekels in Israel) is coming from Booking.com's end.
A few years ago, Booking.com changed its policy, so each hotel should send the rates according to its local currency. For example: in Russia, hotels send prices to Booking.com in Rubel only; in the Philippines, hotels send rates to Booking.com in Philippine pesos only.
Thank you for being our valued customer and cheers to more years of collaboration and partnership.

Silverbyte team

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