Durchschnittliche Bewertung

4 Bewertungen
  • Gesamt 3.5 / 5
  • Benutzerfreundlichkeit 3 / 5
  • Kundenservice 3.5 / 5
  • Funktionen 3.5 / 5
  • Preis-Leistungs-Verhältnis 3.5 / 5

Produktdetails

  • Startpreis $20/Monat
  • Kostenlose Version Nein
  • Kostenlose Testversion Ja, Kostenlose Testversion
  • Einsatz Cloud, SaaS, Web
    Installiert - Windows
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)
    Support währen der Geschäftszeiten
    Online

Angaben zum Hersteller

  • TechExcel
  • http://www.techexcel.com
  • Gegründet 1995

Über DevTrack

TechExcel DevTrack is a leading task and defect tracking tool used by the most discerning development teams of all sizes around the globe. Its configurable workflows allow DevTrack to meet the needs of any organization's development and QA processes, large or small.

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DevTrack Funktionen

  • Aufgabenmanagement
  • Filtern
  • Problem-Nachverfolgung
  • Release-Management
  • Rückstand-Management
  • Ticket-Management
  • Workflow-Management

Die hilfreichsten Reviews für DevTrack

This is a fairly complicated software

Mit Google übersetzen Bewertet am 26.4.2018
Bob S.
Owner
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: There are a lot of features available and a ton of customization options to create the workflow our company needed.

Nachteile: The software just seems to be a bit more complicated than necessary. The custom reporting is cumbersome and I have a fair amount of difficulty getting the information I want on my reports.

Antwort des Softwareanbieters

von TechExcel an 27.4.2018

Hi Bob,

I'm unaware of you as a customer. What's your business' name? Based on your comments I'm curious as to how much training you've had with the software. If you'd like assistance getting the information you're looking for from the reports, please let us know.

Thanks,
Brian

Senior Account Manager
bjones@techexcel.com
925-871-3920

It's a bit outdated compared to newer products

Mit Google übersetzen Bewertet am 8.12.2016
Glen C.
Sr. Support Manager
Computer-Software, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
2/5
Gesamt
1 / 5
Benutzerfreundlichkeit
2 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We used devtrack for many years and it was very difficult to get the data out of the system. I couldn't ever understand how to query or get reports simply. It should be easy to see what cases you created or how many cases are from a certain area, but it isn't.

Vorteile: We used if for many years so it did the job and R&D and Support used it together.

Nachteile: It isn't up to date, per the last release I experienced. Also reporting was very challenging and not user friendly.

Antwort des Softwareanbieters

von TechExcel an 15.2.2018

Hi Glen,

As I responded to your co-worker, Informatica was on an old version and did not want to upgrade, despite being asked to on several occasions. The issues with reporting were resolved in newer versions, which is why we wanted you to upgrade.

I'm sorry to hear you couldn't understand to query or easily generate support. Support could have helped you with this and anything else if you had opened a ticket or called the support line. As for getting data out of the system, there's several options and they're actually quite simple. Again, this is something support could have assisted you with if you had asked.

DevTrak is also, and has been for at least a decade, available in the cloud. I'm not sure where Informatica developed the belief DevTrack didn't have a cloud option. Again, if Informatica had asked, we could have provided you with a cloud solution.

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