Wer nutzt diese Software?

Bug tracking tool that helps businesses of all sizes track and manage tasks, defects, change requests, and other development issues in products.

Durchschnittliche Bewertung

4 Bewertungen
  • Gesamt 3.5 / 5
  • Benutzerfreundlichkeit 3 / 5
  • Kundenservice 3.7 / 5
  • Funktionen 3.5 / 5
  • Preis-Leistungs-Verhältnis 3.7 / 5

Produktinformationen

  • Startpreis 20,00 $/Monat
  • Kostenlose Version Nein
  • Gratis Testen Ja
  • Einsatz Cloud, SaaS, Web
    Installiert - Windows
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)
    Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • TechExcel
  • http://www.techexcel.com
  • Gegründet 1995

Über DevTrack

TechExcel DevTrack is a leading task and defect tracking tool used by the most discerning development teams of all sizes around the globe. Its configurable workflows allow DevTrack to meet the needs of any organization's development and QA processes, large or small.

DevTrack Funktionen

  • Aufgabenmanagement
  • Filtern
  • Problem-Nachverfolgung
  • Release-Management
  • Rückstand-Management
  • Ticket-Management
  • Workflow-Management

Die hilfreichsten Reviews für DevTrack

This is a fairly complicated software

Bewertet am 26.4.2018
Bob S.
Owner
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: There are a lot of features available and a ton of customization options to create the workflow our company needed.

Nachteile: The software just seems to be a bit more complicated than necessary. The custom reporting is cumbersome and I have a fair amount of difficulty getting the information I want on my reports.

Antwort des Softwareanbieters

von TechExcel an 27.4.2018

Hi Bob,

I'm unaware of you as a customer. What's your business' name? Based on your comments I'm curious as to how much training you've had with the software. If you'd like assistance getting the information you're looking for from the reports, please let us know.

Thanks,
Brian

Senior Account Manager
bjones@techexcel.com
925-871-3920

It's a bit outdated compared to newer products

Bewertet am 8.12.2016
Glen C.
Sr. Support Manager
Computer-Software, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
2/5
Gesamt
1 / 5
Benutzerfreundlichkeit
2 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We used devtrack for many years and it was very difficult to get the data out of the system. I couldn't ever understand how to query or get reports simply. It should be easy to see what cases you created or how many cases are from a certain area, but it isn't.

Vorteile: We used if for many years so it did the job and R&D and Support used it together.

Nachteile: It isn't up to date, per the last release I experienced. Also reporting was very challenging and not user friendly.

Antwort des Softwareanbieters

von TechExcel an 15.2.2018

Hi Glen,

As I responded to your co-worker, Informatica was on an old version and did not want to upgrade, despite being asked to on several occasions. The issues with reporting were resolved in newer versions, which is why we wanted you to upgrade.

I'm sorry to hear you couldn't understand to query or easily generate support. Support could have helped you with this and anything else if you had opened a ticket or called the support line. As for getting data out of the system, there's several options and they're actually quite simple. Again, this is something support could have assisted you with if you had asked.

DevTrak is also, and has been for at least a decade, available in the cloud. I'm not sure where Informatica developed the belief DevTrack didn't have a cloud option. Again, if Informatica had asked, we could have provided you with a cloud solution.

Easy to use and modify, seamless experience

Bewertet am 11.1.2018
Verifizierter Rezensent
Executive
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Vorteile: It's simple, to-the-point, and allows for a good amount of control and customization. Customer service is quick to respond.

Nachteile: There have been a few minor issues with getting the DevAdmin software running. However, we are in the process of getting that ironed out with customer support.

Needs to embrace cloud and add ease of use to the product

Bewertet am 15.12.2016
Abhijit D.
Quelle des Nutzers 
3/5
Gesamt
3 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: We used to have Devtrack to maintain bugs etc. but it was clunky and features were not always the most user-friendly. It got the job done but had performance issues etc. Hope it becomes easier to use and embraces cloud for teams across the globe without incurring performance/access issues,

Antwort des Softwareanbieters

von TechExcel an 15.12.2016

DevTrack has been, and is currently, available on cloud or on-premise. Informatica chose an on-premise deployment and to my knowledge never asked about switching to a cloud environment.

As for the clunkiness, performance issues and user-friendliness you were running an older version than the current one and your management chose not to upgrade.

Lies weitere Bewertungen