Total Office Manager

Kommentare: We have been using TOM since 2007, at that time i personally had no software training and was a working owner that still had my tool belt on. It was very simple to learn this program and that can be an issue i know for owners that transition form the field to the office.

Vorteile: The ease of the program is outstanding, we can be working on an accounts payable entry and within a couple of clicks we will be on our schedule board setting up a service call. The program has everything in one place so there is no importing or exporting to get your accounting to show up, truly a simple program that does everything we need it to.

Nachteile: I cant think of anything that we do not like, there are a few reports that we do outside of the program but we are working on our end to be able to do them inside of TOM. The ability is there but the way we setup our technician time tracking is limiting us form getting good billable reports, again this is something that we did when we set the program up.

Kommentare: I have installed numerous, integrated software systems for various type of companies (manufacturers, professionals, educational organizations, service companies, insurance, etc.) over the past 30 years. I understand the VALUE they bring to the table, and I understand the difficulty of launching company-wide software systems. The long-term gain is well worth the cost of short-term pain. TOM is a tool that will enable you to examine many aspects of your business. It will provide you with data that allows you to make informed decisions regarding your company's current performance and future direction. The most important benefit that TOM brought us is the ability to perform job costing. It has enabled us to truly figure out what types of work we perform well, and what types we don't perform well. Additionally, the ability to stop using multiple pieces of non-integrated software from different vendors to manage our business … dispatching, quoting, inventory control, financials, field service tech invoicing … and handle all of those functions in one package is a HUGE advantage. There is a steep learning curve with a software system this complex, but the end results is very, very good. Aptora is a great company with which to partner, especially when you are working to grow your business as we are. I highly recommend Total Office Manager and it's companion products such as Mobile II and Form Builder. Their system is a great value.

Vorteile: Total Office Manager (TOM) is a feature-rich software system. It is a fully integrated system that won't require me to run multiple, discrete pieces of software to manage my business. We can manage our inventory in multiple warehouses, process our financials (including job cost analysis), link our field techs directly into our financial and inventory systems in real-time, handle all of our dispatching and scheduling needs, and easily export data into Excel for in-depth analysis. All that and more wrapped up in on package!

Nachteile: Because of the flexibility of the system, it takes a while to get all of the settings and features figured out in order to best fit your business. It was a bit of a long-term struggle, at times, to get there, but we are now pleased with the end result (have been using TOM for 15 months).

Kommentare: I still like the program because I see the potential. After having the program over 5 years, we still only use a percentage of the program that we should but again, that is mostly on us. I have hired a few people that their main objective was to learn and utilize the program. We are getting better but it is taking too long. We did look at other software this past winter that was far easier to use but is limited in what it could do. I do wonder if sometimes we are too optimistic in thinking one day we will use it as it should be. But were not ready to quit yet.

Vorteile: It has a ton of potential but is not for everyone. If utilized as designed, it is a great tool to help run your business efficiently and track financials.

Nachteile: My bookkeeper and wife, who used to do our books before she was deployed with the US Navy, are not to thrilled with the accounting portion. They are ok with it, but like QB a lot better. I have no say since I am not versed in either. As well, we are too slow to utilize many of the functions due to lack of training, which I blame mostly on us. Your cost to train is rather expensive so I would like to see either a 3rd party trainer available or even an open forum amongst other users of your product. You do have a lot of glitches also but to be fair, seem to take care of them rather quickly.

Kommentare: We use the mobile application and has saves many hours daily for office and field staff. Needs work but Aptora is updating frequently.

Vorteile: I feel software is quit easy to train new staff in their field of use. Support is excellent and updates are very frequent. Seems that Aptora management is responsive to the changing requirements of clients

Nachteile: Inventory is the weakest section of Aptora. It has improved considerably over the past couple of years. Aptora does not have ability to buy in one unit of measure and sell in another. Pipe is often purchased by 20' length and sold by foot. this is not possible in Aptora. Managing specific vender part numbers for venders is difficult requiring multiple screens and many keystrokes. Viewing the different vender parts numbers is almost impossible. Pictures of product should be on main page of parts form, but requires several keystroke to view.

Kommentare: There have been some issues with e-mailing through Total Office Manager and Outlook. I know that it is being worked on and will be corrected soon but it has caused some issues in the office.

Vorteile: It is very easy to use and can be adjusted to how you want to use it. You create and set it up how it best suits you.

Nachteile: Some of the reports are difficult to find at the beginning. You have to play around a lot to find exactly what you are looking for.