Penelope

Penelope

von Athena Software

Wer verwendet Penelope?

Mid-to-large sized multi-service nonprofits and human service organizations who need secure, cloud-based software that's flexible, configurable, and that helps improve client engagement and outcomes.

Was ist Penelope?

Penelope is a cloud-based case management software platform that's ideal for human services organizations with 15 or more users.

Get a single source of truth, and free your organization from multiple data silos and outdated systems with a configurable solution that's designed for organizations offering multiple services.

Penelope includes flexible data collection, workflow, and reporting options, while our mobile customer portal, ClientConnect, helps improve the client experience.

Penelope – Details

Athena Software

http://www.athenasoftware.net

Gegründet 2001

Penelope – Preisübersicht

Penelope bietet keine Gratisversion, aber eine kostenlose Testversion. Weitere Preisinformationen für Penelope findest du unten.

Kostenlose Version

Nein

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

Penelope Funktionen

Fallmanagement Software für Patienten
Abrechnung & Rechnungsstellung
Aktivitäts-Verfolgung
Behandlungsplanung
Beurteilungs-Notizen
Eignungs-Überprüfung
Empfehlungs-Management
Falllisten-Management
HIPAA konform
Kalenderverwaltung
Kandidaten-Identifikation
Patientenakten
Patientenakten-Aufzeichnungen
Berichterstattung und Statistik
Dokumentenmanagement
Empfehlungs-Management
Fall-Aufzeichnungen
Formularverwaltung
Freiwilligen-Management
Kundenmanagement
Programm-Management
Terminplanung
Zielsetzung / Nachverfolgung
Berichterstattung und Statistik
Dokumentenmanagement
Fall-Management
Kinder-Wohlfahrts-Management
Terminplanung
Trainingsmanagement
Zeitverfolgung
Zertifizierung und Lizenzierung

Penelope – Nutzerbewertungen

Zeigt 5 von 57 Nutzerbewertungen

Gesamt
4.3/5
Benutzerfreundlichkeit
3.7/5
Kundenservice
4.2/5
Funktionen
4/5
Preis-Leistungs-Verhältnis
4.2/5

I like this program!!

Bewertet am 14.11.2018
Marie S.
Interim Program Manager
Einzel- & Familiendienstleistungen, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
3/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: At first it was daunting as there is SO much information but once we figured it out I love it!
I'm part of the team that works on our documentation to make things flow easier. It's great to be able to tailor it to our company needs.

Vorteile: Being able to read my staff input by generating a report whenever I need it.
Being able to pull reports to the tableau so I can see my numbers just like that.

Nachteile: Only being able to access from work computers with the VPN installed there. Would be great to be able to access from personal computers.

Penelope User Review

Bewertet am 7.12.2016
Linda C.
Clinical Support Admin.Coord.& HIPAA Priv Officer
Psychische Gesundheitsfürsorge, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We have used Penelope Case Management system since 2003. It is very versatile and many changes have been done to make it portable and easy to use. The ability to create documents for our own needs is a fantastic function of the system. We have created Initial Assessments, Progress/Closing Documents, activity notes and outcome tracking forms all for our specific needs. The ability to customize fields at all levels for the system to track information we need for grants and statistics is also very helpful.
I would recommend this system to any one agency or organization that tracks a variety of data elements and wants to organize your data to meet your needs.

Vorteile: The versatility. It has a ton of user defined fields that can be setup in any combination that works for your agency. Billing is relatively simple and creating service units and activities is easy to do. Tech support has been very good over the years and the system is very rarely down. System outage issues just don't exist.

Nachteile: I would like to have a report writer system build into Penelope instead of using pivot tables to create customized reports.

Penelope has been a great tool for our programs. I have enjoyed learning all she has to offer

Bewertet am 25.8.2017
Trish B.
Case Manager
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
3/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Vorteile: I like the ease of reporting functionality. It is very easy for me to see how often our clients are being serviced & how they are progressing within our programs. I like being able to link records with family members so we can get a wholistic view of what is happening with more than one client in a family group. The technical support that has been given to us has been fantastic.

Nachteile: Penelope is more suited to a clinical environment. There are a number of features within Penelope that we do not use. Some screens are hard to navigate & has some functions that are not relevant to our program needs. In the beginning of the process members of the Penelope project team with MPREC had a teleconference with customer rep. This was a very long drawn out meeting & was one that all of us did not get any benefit out of. Please when introducing your product find a better person to try to sell the program. Her presentations were very monotone & quite boring. We found ourselves drifting away from the meeting.

UI is poor. Reporting function only in PDF. not SMS friendly. Case file structure = privacy issues

Bewertet am 25.8.2017
Grant H.
General Manager
Non-Profit-Organisation Management, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
1/5
Gesamt
1/5
Benutzerfreundlichkeit
2/5
Eigenschaften & Funktionalitäten
1/5
Kundenbetreuung
1/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: it has a diary schedule linked to cart items. it's god if you only want Penelope to do one thing, ie, ATAPS service & payments

Nachteile: UI poor resulting in clunky data entry and more time spent entering data.
not mobile / tablet friendly
Reporting function does not provide dashboard, only reports in pdf or that you have to cut and past into Excel.
Case file / service file structure creates privacy issues - we may have to move away from this product on the basis of legal advice
Lack of technical support available in Australia

Excellent product!

Bewertet am 26.8.2019
Roslyn L.
Case Manager
Einzel- & Familiendienstleistungen, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: With Penelope, we are able to share necessary client information with other case managers with greater ease and efficiency. Scheduling for client appointments is centralized and contains all the data that is needed so that clients and service providers never miss an appointment. Using Penelope has saved our organization countless hours in searching for information and communicating with each other.

Vorteile: The best part about this software is the customer support that comes with it. We were able to customize it with the help of the Athena team to meet all of our case management needs.

Nachteile: It's hard to say what we like least about the software because it has been so helpful in meeting the needs for which we purchased it. It does take a little while to get used to using it and to learn all the facets but once you do, it's very easy to use.