Was ist FAXCOM?

Hole dir den branchenweit führenden und zuverlässigsten cloudbasierten Faxdienst. Nach mehr als 24-jähriger Bereitstellung unternehmenskritischer Faxlösungen an Unternehmen weltweit liefert Biscom diese Lösungen jetzt über die Internet-Cloud. Der kosteneffiziente, gehostete Faxdienst, der sowohl als Enterprise- als auch als Office-Version verfügbar ist, bietet ein Leistungs- und Funktionsniveau, das nirgendwo anders angeboten wird.

FAXCOM – Details

Biscom

http://www.biscom.com

Gegründet 1986

FAXCOM – Kostenübersicht

FAXCOM bietet keine Gratisversion, aber eine kostenlose Testversion.

Kostenlose Version

Nein

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Installiert - Windows

Mobile - iOS Native

Mobile - Android Native

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

Support während der Geschäftszeiten

FAXCOM Funktionen

Fax Software
Archivierung & Aufbewahrung
Automatisiertes Routing
E-Mail zu Fax
Fax zu E-Mail
FoIP
Liefermanagement
Whitelist/Blacklist

FAXCOM – Nutzerbewertungen

Zeigt 5 von 45 Nutzerbewertungen

Gesamt
4,6/5
Benutzerfreundlichkeit
4,4/5
Kundenservice
4,5/5
Funktionen
4,2/5
Preis-Leistungs-Verhältnis
4,4/5
Paul L.
Managing Partner
Informationstechnologie & -dienste, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 3.12.2019

"Gives New Functionality To An Old Technology"

Kommentare: We disposed of our fax machine in 2008 but there are some industries and organizations that still require documents to be faxed such as the IRS and pharmacies. Faxcom allow us to work with these entities without being tethered to the office or running to a Kinko's, UPS Store or a copy shop.

Vorteile: The ability to send or receive a fax anywhere from any device.
Adding security to an inherently insecure technology -paper faxes sitting on a fax machine. (This adds versatility to the technology and makes it appropriate for verticals that are regulated or have more stringent security requirements.)
Safeguards to prevent unauthorized use.
Automatic scan to document.

Nachteile: Metered pages and a cost per page over allotted pages. Would prefer it be a flat fee for unlimited pages.

Antwort des Softwareanbieters

von Biscom an 4.12.2019

Yes, you're right - lots of companies still prefer fax, and it's often used as part of a document workflow. And you're right on the money about regulated industries - fax pages lying around for people to see is problematic. This is especially true in healthcare, where HIPAA requires more security around handling of patient information.

- Bill Ho, CEO

  • Quelle des Nutzers 
  • Bewertet am 3.12.2019
Verifizierter Rezensent
Analyst
Krankenhausversorgung & Gesundheitswesen, 10.001+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    2/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    3/5
  • Wahrscheinlichkeit der Weiterempfehlung
    6/10
  • Quelle des Nutzers 
  • Bewertet am 2.12.2019

"Biscom Faxcom Review"

Kommentare: Overall, the software works, support is well done, they are able to resolve almost every issue I've sent their way. Very knowledgeable and courteous team at Biscom. We have the 24/7 support license so there is always someone to speak to. Would recommend with certain cautions around the team that is going to administer the software, would recommend taking training/admin courses (if they are available from Biscom) to better handle in-house troubleshooting before having to reach out for support.

Vorteile: Software is fairly customizable, however, support is needed for most config changes as it is not very user friendly. End user facing client is easy enough to use, integration with Epic is a plus albeit difficult to set up/support without contacting Biscom.

Nachteile: Ease of use from an administrator standpoint. Some of the frustration experience may just be coming from lack of basic troubleshooting knowledge around the application, but it seems as though once you've troubleshot logs, there isn't much left to do except contact support for next steps.
Design and layout of software folder structure is confusing and unintuitive. Had to take several screenshots of file paths just to remember how to perform basic troubleshooting steps in the future without professional support.

Antwort des Softwareanbieters

von Biscom an 4.12.2019

Biscom is a complex system and touches many applications and users, so configuration can be tricky if you're not familiar with all the different options. I agree that training is really great and important to maximize the investment - our customers who finish training often find they're only scratching the surface in what FAXCOM can do. Thank you for your kind words about our support team - they are truly a dedicated bunch that really care about our customers.

- Bill Ho, CEO

  • Quelle des Nutzers 
  • Bewertet am 2.12.2019
Shan R.
IT Director
Anwaltskanzlei, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    1/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    1/5
  • Preis-Leistungs-Verhältnis
    1/5
  • Wahrscheinlichkeit der Weiterempfehlung
    0/10
  • Quelle des Nutzers 
  • Bewertet am 20.11.2019

"Where to start"

Kommentare: None

Vorteile: Client interface appeared functional and easy to use

Nachteile: Does not support protocols it claims too, does not work with SIP trunk, Support is unhelpful, constantly drops or loses faxes

Antwort des Softwareanbieters

von Biscom an 25.11.2019

We're sorry to hear about this. We would like to work with you to ensure your faxing needs are being met. We work with many SIP providers but there are times that additional configuration is required based on the provider. I would personally be happy to work with you.
- Bill Ho, CEO

  • Quelle des Nutzers 
  • Bewertet am 20.11.2019
Patrick O.
Admissions Director
Medizinische Praxis, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 2.12.2019

"Best Software for sending and receiving faxes"

Kommentare: I used Faxcom with another company prior to the company I am currently at. During my interview I asked what they used and it was your traditional way of submitting a fax. By the time I started in my new role it had already been ordered and was waiting for me to set it up. I have since set up multiple other users who love the software. I constantly share this with my peers and colleagues in the industry and once I show them its ease of use they demand for it from their companies.

Vorteile: Simple to use, no need to wait for multiple fax pages to go through and then wait for a confirmation. Simply put in the designation info, attach files, write any notes and hit send. It will even email you if your fax did not go through.

Nachteile: To get or to make a fax cover sheet was very tedious. Wish there was a simpler way to do so. Took multiple days to get it right with the help of their support team.

Antwort des Softwareanbieters

von Biscom an 4.12.2019

Thank you for being such a great advocate! I have some good news for you too around cover sheets - we have a new way to generate them simply by creating the page in Microsoft Word, and printing through our cover sheet printer driver - what you see in Word is what you'll get in the cover sheet. Please contact your sales rep if you want to try this out.

- Bill Ho, CEO

  • Quelle des Nutzers 
  • Bewertet am 2.12.2019
Michael C.
Data Center Supervisor
Lagerung, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 19.11.2019

"A product that delivers!"

Kommentare: Great Product, not only a cost savings, but an environmental savings as well.

Vorteile: The Faxcom product is doing exactly what we were promised it would do. Setup was a cinch, and the customer service team walked us through every step. They can be counted on to pick up the phone right away if there are any issues. Great customer service, a great product, and a cost savings.....What else could you ask for?

Nachteile: The software was great, but it took us awhile to be able to receive invoices via email.

Antwort des Softwareanbieters

von Biscom an 25.11.2019

Not many people today realize that digital fax is paperless - and for many customers that equates to significant cost savings in terms of telephony, paper, toner, and all the manual labor and waiting around that's associated with legacy fax. Thank you for your nice comments! And, thank you for being a customer. - Bill Ho, CEO

  • Quelle des Nutzers 
  • Bewertet am 19.11.2019