JewelMate Enterprise Retail

Kommentare: Ayano is retail jewelry business in Minnesota. Both my husband and myself have a banking background and did not know much about inventory management until we got into business. With our background, we knew that not only did we need an inventory management system but also a customer management system on which we can build the foundations of our business. This search for the perfect system brought us to California in July 2010. Initially we reviewed three Jewelry Management Systems and based our selection on ease of use, features, and cost. Jewel Mate Retail answered all our questions and provided much more support than we expected. Inventory management, tracking, accessing profit margins, tracing slow moving items is at the tip of our fingers. Our overall business analysis could not have been easier or more transparent. The implementation and training took about a week and at all times, Logic Mate staff was available to answer questions and walk me through any teething issues that I faced. I purchased a POS system with the software and they ensured that everything was integrated seamlessly. Jewel Mate is accompanied by a comprehensive guide which answers all questions. Initially we did not do layaways but when the need arose we independently learned how to manage the layaway funds by going through the guide. In short Jewel Mate lets me do the following:
- Inventory Management
- Customer Relationship Management
- e-marketing
- Accounting
- Payroll processing
- Easy Sales Processing

Kommentare: West Coast Jewelry is a high volume shipper of low price point fashion jewelry. We needed a system that would coordinate our inventory and allow us to easily create and ship hundreds of sales orders without slowing us down. We didn't want to have to hire additional staff just because the process took longer. We worked with Roger from Logic Mate to identify steps that we wanted to eliminate in the process, and they customized a Quick Ship feature for us which is now a part of their main software. It allows us to ship thousands of items per day without slowing down our team. The barcodes on the sales orders allow us to scan out items on a sales order basis and not item by item or line by line. The software is well laid out and well organized. We have been able to streamline a lot of our processes, and get insight into areas of the business where we had very poor analysis beforehand, such as forecasting and replenishment. Some PROS:
Efficient, logical, ease of use, powerful. Customizing new features to accommodate your business needs. Some CONS:
Fixes are not always tested fully. There are not enough help documents or support forums so we end up having to call to figure out how things work. It seems like there are many features that we could use but there is no manual or documentation, so unless we ask about a specific function we won't know it is there. Also, when doing high volume tasks like importing hundreds of orders or shipping 50 sales orders at once, it tends to seize up the rest of the system for our other departments. We may need a better server but it's still frustrating. We also have a website integrated with the Jewel Mate software. The problem there is that the integration does not currently work both ways, so we can upload new items to the site (which takes a long time) but we cannot export orders from the site into the software, we have to do that manually. In the end, as with any software program there are challenges. The question is how the company responds to the bugs or problems. I think Jewel Mate does a good job of handling our tasks. It could always be faster and of course we have a long wish list, but the company is committed not only to selling this product but also improving it along the way, and we have found great benefits in the fact that they do continue to improve on their software. I know that if and when my business changes, Jewel Mate will be able to change with it.

Kommentare: We have 17 stores that use a central server using terminal services to access the database 24/7. We wanted real-time access to our stores for all aspects, with a fully integrated platform that would increase productivity and reduce error rate. We needed robust reporting abilities with enough flexibility to format information on sales, buying and financial needs. Before Logic Mate we had a custom software system built over 15 years using a AS400 that processed our daily sales in a batch format. Our stores weren't online in real time. We started with JM2000 FoxPro platform in April 2005. A substantial customization was required; it took 6 months after implementation to finalize our criteria. Logic Mate's team was responsive throughout the conversion period and provided us excellent value for the final product produced. The navigation is fairly intuitive on the POS and accounting modules. The inventory, open to buy and ordering modules are more challenging. Again the training support was was adequate to help our users. We have doubled the size of our business with adding only 2 people and seasonal processors, which we couldn't have done without this system. This statement speaks for the software's positive impact and expense savings.

The opportunities for improvement are as follows:
-Better documentation of the software functions and navigation
-Better project management of the QC process for software development
-Better "time line" explanation of implementation and/or software development
-Better software design documentation for customization requests
-Better report options

Great customer experience with great quality system

Vorteile:

The latest technology catering to jewellery stores. Reporting is easy to use and they have great service.

Nachteile:

We have been using the software for over 15 years and if there were any issues, Logic Mate was always there to help.

Kommentare: I have been with Logic Mate for over 13 years and I recently upgraded to Jewel Mate 9 and I am truly amazed in the power and incredible reports this system offers. Managing and tracking employees, vendors, inventory, special orders,repairs is so easy to run yet gives me more information than I thought possible to run my business efficiently. The reporting looks like it's for a Fortune 500 company, but reads with ease and organization. The loose diamond inventory screen and the reporting is so detailed and makes tracking our 1,500 diamonds between our two locations easy. I get daily reports emailed to me, the system will text my customers when a repair is ready, and I get an email if my nightly counts are not reconciled in the system. Jewel Mate 9 has everything a jeweler dealing in gems, loose diamonds, jewelry, custom, special order needs, and powerful reporting that will make your business stronger by making accurate decisions. Jewel Mate 9 also is connected to our web site and new inventory appears on our website and keeps track of sold products daily. The system is powerful, but the staff and Logimate support is incredible. They are responsive, supportive and realize we are jewelers, not programmers. For over 26 years I have worked with many software companies, but none compare to the service Logimate offers.