UltraCamp

It's hard to find fault with Ultracamp

Kommentare: Ultracamp is an easy recommendation. The flexibility of the system, coupled with the excellent support team makes for an easy win for our organization. We interviewed other vendors, but none provide the functionality, let alone value, that we have found with Ultracamp.

Vorteile:

Ultracamp has a couple of must have features that we've been unable to find elsewhere. The flexibility of their registration system allows us to operate a camping program that is atypical of our field, but is still supported within the registration processes of Ultracamp. Secondly, Ultracamp has an exceptional set of accounting features, where cost codes, revenue tracking and the other types of financial requirements for a business are easily managed within the system. Beyond these mission critical systems, Ultracamp also provides a feature rich API integration, with allows us to expand beyond the boundaries of the user interface and to create tools specific to our business, but supported by the robust backend of Ultracamp's registration platform.

Nachteile:

With the substantial flexibility within Ultracamp comes an administrative user interface that provides a lot of options. These options can feel overwhelming or hard to navigate for a new or unseasoned user. Therefore, the learning curve to become proficient in Ultracamp is steep. They balance this well however with a good online knowledge base and an exceptional support team.

Complicated Camp Registration? UltraCamp can work wonders!

Kommentare: We have been using UltraCamp for over 10 years and are so grateful for the time saving it has allowed for our office staff. They are very prompt on getting back to us when we need support services.

Vorteile:

UltraCamp was one of the only companies that could accommodate selling camp by the day for over 40 different groups and all in real time.

Nachteile:

I find it difficult to make my own reports - but UltraCamp will usually help me do this. I also have issues remembering how to set up each summer and wish there was a magic button which could just update each summer without recreating as much.

Do not even consider it!

Kommentare: I will give them credit for their customer service - they are always helpful and responsive, and can usually answer any question. However, half of our customer service requests/questions are about how to use the platform correctly.

Vorteile:

Although the customer service at UltraCamp is remarkable, that is about the only thing I could praise.

Nachteile:

Its clunky user interface causes headaches! We've used this platform for 4+ years for camp registration. There are way too many options when creating sessions that it takes about a million steps. When creating sessions, one must create a session template, and before doing that, a session category. Not only that, but it's nearly impossible to understand the 'Editing Wizard' - it has the same problem - there are so many buttons, sections, and places to click in order to change the tiniest detail. There is no way to apply a bulk discount without altering the ones that have already been applied. They recently upgraded the interface of the main website to make it look modern, but the administration side of it is stuck in 1990. I suggest they seriously reconsider their approach to camp management if they want to remain in this business.

My Other Staff

Kommentare: My wife and I have been serving at children's camps since 1987. We experienced early versions of old camp software that took so much extra time we chose to do things by hand. When we started with UltraCamp in 2015 it was like having a second staff. Train it right and it does an incredible job and we don't have to worry.

Vorteile:

As a small camp with a small budget, UltraCamp was EASY to step into when we did not have thousands of dollars to begin the venture. Then, the support for getting it started made for ZERO pain it getting it up and running. We still have questions when we make HUMAN errors and the UltraCamp team has been there to help. That is the best.

Nachteile:

Occasionally I wish there were some drag and drop features, but after talking with UltraCamp I get why they have chosen to keep their ware smart phone friendly for making administrative changes.

UltraCamp Experience (Small Specialty Camp with Year-Round Programming)

Vorteile:

- UltraCamp has amazing customer service. Their technicians are incredibly thorough, responsive, and willing to go the distance to help us solve problems. - Most things can be customized relatively easily — the system is very flexible. Since we've had UltraCamp, we've had to make several rapid transitions from a day camp to an online camp to a residential camp, and we've been able to easily retro-fit the system every time.

Nachteile:

- There's a bit of a learning curve. The back-end interface is complicated, and it takes a while to get familiar with everything. - The database is hosted online, and navigating/administrating it requires clicking through lots of separate pages and sending lots of pings. The UltraCamp servers are always perfectly responsive, but if your camp location has very poor internet access (like ours does), it can take a long time to get anything done.