Preferred Patron Loyalty
von Preferred Market Solutions4.9/5 78 Bewertungen
Wer nutzt diese Software?
Small, medium and large businesses across diverse industries throughout the US, Canada and England. Perfect for independent merchants, chain stores, communities and franchises. B2C and B2B
Durchschnittliche Bewertung78 Bewertungen
- Gesamt 4.9/5
- Benutzerfreundlichkeit 4.9/5
- Kundenservice 5/5
- Funktionen 4.8/5
- Preis-Leistungs-Verhältnis 4.9/5
- Kostenlose Version Nein
- Gratis Testen Nein
Cloud, SaaS, Web
Installiert - Windows
Mobile - iOS Native
Mobile - Android Native
24/7 (Live Vertreter)
Support während der Geschäftszeiten
Angaben zum Hersteller
- Preferred Market Solutions
- Gegründet 2004
Über Preferred Patron Loyalty
Run your own branded customer loyalty program! Recognize customers for purchases and/or visits, increase customer retention and foster growth. You get an advanced loyalty rewards program with incentive campaigns and built-in multi-channel communication with autopilot operation. This is NOT a community loyalty program; you own ALL your data! Web, Tablet, Mobile and PC interfaces available.
Preferred Patron Loyalty Funktionen
- Kundentreuesystem ohne Karten
Die hilfreichsten Reviews für Preferred Patron Loyalty
Bewertet am 5.2.2019
Thank You, Preferred Patron!
Kommentare: Last year I began the search for a Loyalty Program (LP) for our Non-Profit Resale Boutique. We have a great many followers and I wanted to offer my shoppers another opportunity to save money while they support a great organization. Originally I thought I had better speak to several LP because I wanted to ensure the correct fit. Being a faith based non-profit I wanted to confirm to our board members, donors, volunteers and supporters that we were associated with a respectable company. When it came to the four other LP demos I participated in there were lots of LP that talk a good game, but Preferred Paton was the only company that was able to give me what I wanted. From their customer service to their tech support Preferred Patron has exceeded my expectations. Our customers have really enjoyed their membership in Preferred Patron. In a short amount of time our membership in Preferred Patron has surpassed a thousand members. Members are excited about their points and redeeming to the extent that current members recruit new members in the store. I can in good conscience report that Preferred Patron has given our customers a fun interactive way to save money with us
Vorteile: Being a faith based non-profit I wanted to confirm to our board members, donors, volunteers and supporters that we were associated with a respectable company.
Nachteile: The tablet interaction with software isn't working like I had anticipated.
Bewertet am 14.8.2018
Kommentare: Overall Preferred Patron is a great loyalty program. They have really spent time understanding how retailers market and what they need to create effective marketing campaigns. This program is intuitive and easy to use solution and most importantly very pliable and customizable. Anytime I have a question or I think of something new I'm not sure how to do I pick up the phone and just ask. The team is always happy to answer my question or walk me thru a new process.
Vorteile: I used to use a loyalty program that sent customer rewards via direct mail. Before deciding to sign up with Preferred Patron I was concerned about migrating to an entirely electronic based rewards program. My primary concern was that the direct mail our customers were receiving in their mailboxes weekly was driving their shopping frequency. After seeing a very personalized demo and realizing how helpful the team at Preferred Patron is I decided to go with Preferred Patron as our loyalty program. The onboarding process was simple and painless. They migrated our list from our last program into theirs very easily. Once our list was live I was walked thru basic training. Including the steps of creating a personalized automatically generated monthly email my customers receive telling them how many points they have. It has not decreased the shopping frequency at all, in fact, our frequency has increased because we are able to target specific customers categories and create targeted marketing campaigns. This system is so much easier than our last loyalty program. Our customers love that they do not have to keep track of paper cards and they can access their points when they are ready to make a purchase. The customer kiosk is easy to use for existing customers and makes it very easy to capture new customers right at the point of purchase in one step.
Nachteile: I have not come across anything that has caused us issues.
Bewertet am 12.12.2019
Great customer service
Vorteile: I was a little intimidated about using the software at first, having never used a loyalty software before. However, after working with [SENSITIVE CONTENT HIDDEN], I was able to quickly learn how to use the software, make edits and customize templates, schedule campaigns, and more. [SENSITIVE CONTENT HIDDEN] is quick to respond whenever I have a question and is always willing to help me learn how to better use the software so we can take full advantage of all that it has to offer. Whether by phone or email, he is professional, prompt, and knowledgeable. Having that kind of support makes this software an even better fit for our use.
Nachteile: There is nothing to share at this time.
Bewertet am 27.4.2018
It is a good software to track and collect customer info
Vorteile: The system is easy to install and use. We easily trained the staff and implemented in our standard daily operations
Nachteile: We believe it is slightly overpriced for just a software use and gathering customer information. We can do it in an Excel format .
Antwort des Softwareanbieters
von Preferred Market Solutions an 28.5.2018
Thank you for your feedback, Joe. It's been a month since your review and I'm glad to see you have taken the system beyond "data collection" by implementing several trigger and behavioral based campaigns, including Referral and Miss You! Using the data you are collecting, behind-the-scenes the system is continuously, and automatically, analyzing and exploiting many time-sensitive opportunities to engage your customers and improve growth!
Bewertet am 17.4.2018
I've been a client of Preferred Patron for a few years now, I have always had a positive experience.
We are very happy with all of the features that Preferred Patron offers, they are up to date with current trends in marketing solutions, they offer excellent help and suggestions and work with you one on one if you should need it.
Preferred Patron allows for us to offer discounts of services and product to those who are supporting our business and weed out those who just want the "cheapest" price at the time.
Preferred Patron also allows us to reward people with additional and unique services that they might not otherwise try.
The automation aspect is particularly useful allowing me to focus my attention elsewhere.
Our clientele routinely receive their automated email and call the office to schedule, at least 65% end up with an additional product or service with little or no additional direct effort on our part!
My employees that utilize the system every day find that it is very quick and easy when assisting our clientele, they are also able to easily converse with them to set up goals to reach their next reward.
Most common things that we utilize include: Rewards Program (obviously), referral program, reminders, raffles and surveys. The text messaging is also very helpful and used very frequently.
Preferred Patron had really made a positive difference in my business and I couldn't imagine having to do with out it.
Nachteile: I can't really think of any cons to speak of... if I have to say something it would be keeping up with all of the new innovative features that get added.