Was ist Service Assistant?

Let Real Green's products and services help manage day-to-day business, client appointment scheduling, technician routing, payment processing and more so your company can become more efficient and grow with greater ease. We offer comprehensive software and supplemental assistance used by all service industry businesses: customer relationship (CRM), estimation, fleet management, mobile, referral, customer portal, automated and digital marketing, printing, storage, web and more.

Wer verwendet Service Assistant?

We partner with companies of all sizes: start-ups, small businesses, mid-size and large franchises.

Wo kann Service Assistant bereitgestellt werden?

Cloud, SaaS, webbasiert, Android (mobil)

Über den Anbieter

  • RealGreen Systems
  • Ansässig in Commerce Township, USA
  • 1984 gegründet
  • Chat

Erhältlich in diesen Ländern

Vereinigte Staaten

Sprachen

Englisch

Über den Anbieter

  • RealGreen Systems
  • Ansässig in Commerce Township, USA
  • 1984 gegründet
  • Chat

Erhältlich in diesen Ländern

Vereinigte Staaten

Sprachen

Englisch

Service Assistant – Videos und Bilder

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Kosten ähnlicher Produkte wie Service Assistant vergleichen

Service Assistant

Nicht verfügbar
Kostenlose Version
Gratis Testen
47,00 $/Monat
Kostenlose Version
Gratis Testen
40,00 $/Monat
Kostenlose Version
Gratis Testen
35,00 $/Monat
Kostenlose Version
Gratis Testen

Service Assistant Funktionen

  • Abrechnung & Rechnungsstellung
  • Alarmfunktion / Benachrichtigungen
  • Angebote / Schätzungen
  • Arbeitsauftragsverwaltung
  • Flottenmanagement
  • Für Baumpfleger
  • GPS
  • Integration in die Buchhaltung
  • Inventarverwaltung
  • Job-Management
  • Kontakt-Datenbank
  • Kundendatenbank
  • Kundendienst-Historie
  • Kundenhistorie
  • Kundenmanagement
  • Mitarbeitermanagement
  • Mobiler Zugriff
  • Online-Zeiterfassung
  • Routing
  • Schädlings-Aktivitäten-Nachverfolgung
  • Techniker-Management
  • Terminplanung
  • Versandmanagement
  • Vertrags-/Lizenz-Management
  • Zahlungseinzug im Außendienst
  • Zeitverfolgung

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Bewertungen über Service Assistant

Durchschnittliche Bewertung

Gesamt
3,3
Benutzerfreundlichkeit
3,2
Kundenservice
3,7
Funktionen
3,3
Preis-Leistungs-Verhältnis
2,9

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
25%
4
25%
3
19%
2
19%
1
13%
Carey P.
Office Manager in USA
Umweltdienstleistungen, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Extremely In-Depth Lawn Program with MANY Features!!!

5 vor 2 Jahren

Kommentare: We are able to keep such detailed history on our customers, and even better that our technicians can even access that in the field with Mobile Live!

Vorteile:

This software has so many different "layers" that allow you to do so many things. There are tons of reports, on top of everything else it has to offer. It is a huge time-saver for our company, and I can't imagine we would be able to handle the amount of current customers we have without a program like this. We use so many features in the program as well as extended features (CAW for payments only, Mobile Live, Routing...).

Nachteile:

We currently still have SA4, so there are no longer any updates. It is also a VERY complicated program to learn, but sooo worth it!! The technicians at Real Green are wonderful at helping you get through any stumbling blocks you may run into.

Antwort von RealGreen Systems

vor 2 Jahren

Thank you for the kind words, Carey!

Larry P.
President in USA
Verifizierter Nutzer auf LinkedIn
Hausmeisterservice, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Overly Complicated

4 vor 2 Jahren

Kommentare: Customer support group is excellent. Why the development group can not, or have chosen not to correct the 2 issues that I just addressed, is beyond me.

Vorteile:

It is fully integrated, customer management software. What it does well, it does very well. Routing work and allowing us segment out customers for marketing purposes.

Nachteile:

Vastly over complicated in how it handles customer deposits. Software does not always apply payments to the invoice number that we type in. It will automatically apply payment to the oldest open invoice, which can cause absolute chaos in our accounting and when we communicate with a customer about an open balance and find out that there last several payments have been applied to the wrong invoice. It sews seeds of doubt in customers' minds as to whether we know what we are doing or not, or if we are somehow trying to take advantage of the. It does little to calm their concerns to tell them that our software program assigned their payment to the wrong invoice. It seems pretty straight forward fix to us. If we type in an invoice number for the payment to be assigned to, assign it there, every time.

Antwort von RealGreen Systems

vor 2 Jahren

Thank you for the review, Larry! If you're using SA4, your comment on deposits and payments is true. However, SA5 is vastly improved in that area. You can apply payments to specific invoices and services, eliminating any doubt in your customers' minds as to the validity of your accounting and setting your own mind at ease, that everything is as it should be. Contact us for a no-obligation SA5 consultation!

Lisa H.
Owner in USA
Verbraucherdienste, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Service Assistant Software

3 vor 2 Jahren

Vorteile:

Being a user of Service Assistant Software since 2002, we have come to rely on it for our business management software. The software is all encompassing and runs our business well. We are in a self hosted environment and have control over our computer system. The software on our self hosted service has been quite stable. We will continue to run in this environment until a time that we feel the online hosted software is comparable.

Nachteile:

What I am quite disappointed in is the switch to online hosted software run by Real Green. They are pushing companies to use their online software at a ridiculous cost. To use their online software would run us almost 10 times the monthly maintenance cost. The online hosted software is NOT STABLE and users are being used as guinea pigs while Real Green tries to work the bugs out. An example would be TODAY where the system was down for most of the day for many users. In this day and age where users have come together to form user groups online, Real Green is making a huge mistake rolling out software with continued issues. We've heard from more than 10 different online users in our group that there was limited and NO access to the software today. This is the start out our busy season for most companies in the lawn care industry. It is unacceptable to have a system go down for all the online users. I am glad that we made the decision to stay self hosted. I returned from the conference in January almost convinced to switch to their online hosted software but the reviews from users are far from good. It is too bad becuase Real Green software has been good and stable up until this major change. Maybe they should stick with what they know, software and let users continue to self host. THank you.

Antwort von RealGreen Systems

vor 2 Jahren

We are sorry for any inconvenience you experience as a result of last week's slowdown and temporary outage. The problem has been fixed and all functions are stable and operating at optimal speed.

Patty B.
Marketing & Service Coordinator in USA
Baumaterial, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

SA5 Falls a little short for a full service company

4 vor 2 Jahren

Kommentare: The database and customer history is the biggest plus for SA. We have historical data on all of our maintenance customers which makes it super easy to provide maintenance estimates and do contract renewals each year.

Vorteile:

I love that it is internet based and I am able to log in anywhere. The functionality is a big improvement over the SA4 version.

Nachteile:

Reporting is always an issue. For a simple customer list - every time you run the report - you get a different result/number. You clear out the report, start over - and again a different number. It's difficult to provide accurate numbers to your boss when you aren't sure yourself if they are correct. Also - our we are a full service landscape company - and the software cannot handle the landscape division. We need to Create estimates for landscape jobs that will populate each individual plant, flower, tree, shrub, hardscape material, sand, etc.; thousands of different items with pictures of these items too. Unfortunately - SA cannot handle this amount of customization - so we need to use multiple software programs in our company instead of one. One of the BIGGEST nightmares with SA - is that it doesn't play well with QuickBooks. Almost everyone in our industry uses QuickBooks - and it is the biggest pain in the butt - and I mean HUGE that SA doesn't integrate with QuickBooks. In fact - we are actually researching other software programs that will address all of these issues I have listed. Logging time in twice (once in QuickBooks and once in SA), payments, etc. - it's double duty for a lot of items - which is a big waste of admin time.

Antwort von RealGreen Systems

vor 2 Jahren

Thank you for your review. We appreciate your candid observations. To clarifyReporting in SA4 and SA5 is robust and offers users multiple ways of viewing their data using filters. If users save their desired data report parameters to favorites, and generate the report from the saved favorite profile and it will generate the same data each time. SA5 has an internal billing system, which functions much like QuickBooks, and allows users to push their general ledger to QuickBooks to create a P&L.

Amanda J.
Office Manager in USA
Verbraucherdienste, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Good Product, Not 100% Ready

3 vor 2 Jahren

Kommentare: It's a lot more user friendly than SA4, but considering we don't have full functionality it's disheartening.

Vorteile:

The aesthetics of the website and advertised functionality were very appealing during sales pitch. Most of us like the fact we can see a good bit of the customers account information from the Customer Details screen without having to hop from tab to tab like in SA4. The accessibility is convenient as our other branches no longer have to remote in to access a program, but can instead access SA5 from the web.

Nachteile:

There are several tasks we're unable to complete in SA5 because it's not an available feature and we're having to resort back to SA4 to do them. Sending statements to Real Green via direct mail through SA5 is unavailable, printing Group Billing Statements with our custom form is unavailable. We also cannot export Route Loose Work report to customer search screen. The speed of SA5 has also posed an issue, in general when entering new estimates/sales as well as posting payments. Lastly, the font size for printed invoices in SA5 is a lot smaller than SA4 and we've had quite a bumpy start trying to get everyone's printer settings formatted properly. Invoices used to also show if another service invoice was printed and that is no longer available. The CALL AHEAD message was a lot larger on the invoice and now it's not.

Antwort von RealGreen Systems

vor 2 Jahren

Thank you for the review, Amanda! We're sorry you're experiencing issues becoming accustomed to SA5's updated screens and workflows. Real Green will pull statement files for users for processing. This functionality should be available soon. To export 'loose work' to the customer screen, users may generate the Unserviced Report and export. Our Customer Support team can jump on a quick call regarding how to post payments and enter new estimates and sales. It's a more straightforward process in SA5 than SA4; however, it may not initially seem so to users due to the updated workflows and screens. If users were using highly customized forms and type sizes when printing, unfortunately, many of those settings were not transferrable and do have to be reset during the initial run; however, once saved should remain intact.