Service Assistant

Service Assistant

von RealGreen Systems

Wer verwendet Service Assistant?

We partner with companies of all sizes: start-ups, small businesses, mid-size and large franchises.

Was ist Service Assistant?

Let Real Green's products and services help manage day-to-day business, client appointment scheduling, technician routing, payment processing and more so your company can become more efficient and grow with greater ease. We offer comprehensive software and supplemental assistance used by all service industry businesses: customer relationship (CRM), estimation, fleet management, mobile, referral, customer portal, automated and digital marketing, printing, storage, web and more.

Service Assistant – Details

RealGreen Systems

http://www.realgreen.com

Gegründet 1984

Service Assistant – Preisübersicht

Service Assistant bietet keine Gratisversion und keine kostenlose Testversion. Weitere Preisinformationen für Service Assistant findest du unten.

Kostenlose Version

Nein

Gratis Testen

Nein

Einsatz

Cloud, SaaS, Web

Mobile - Android Native

Training

Live Online

Webinare

Kundenbetreuung

Support während der Geschäftszeiten

Online

Service Assistant Funktionen

Field Service Management Software
Abrechnung & Rechnungsstellung
Angebote / Schätzungen
Arbeitsauftragsverwaltung
Elektronische Unterschrift
Inventarverwaltung
Kontakt-Datenbank
Kundendienst-Historie-Nachverfolgung
Mobiler Zugriff
Online-Stechuhr
Routing
Terminplanung
Versandmanagement
Vertragsmanagement
Zahlungseinzug im Außendienst
Arbeitsauftragsverwaltung
Fahrtenbuch
Fuhrpark
GPS Nachverfolgung
Inspektions-Management
Instandhaltungsmanagement
Inventarverwaltung
Kraftstoff-Management
Mitarbeitermanagement
Reifen-Management
Routing
VIN-Suche
Versandmanagement
Vorfall-Berichterstattung
Abrechnung & Rechnungsstellung
Angebote / Schätzungen
Arbeitsauftragsverwaltung
Job-Management
Kundendatenbank
Landschaftsdesign
Lohn- und Gehaltslisten-Management
Routing
Terminplanung
Versandmanagement
Vertragsmanagement
Zeitverfolgung
Abrechnung & Rechnungsstellung
Angebote / Schätzungen
Geräte-Management
Kundenmanagement
Mitarbeitermanagement
Mobiler Zugriff
Routing
Terminplanung
Versandmanagement
Vertragsmanagement
Abrechnung & Rechnungsstellung
Angebote / Schätzungen
Flottenmanagement
Immobilien-Layout
Kundendienst-Historie
Mobiler Zugriff
Pestizidengebrauch-Nachverfolgung
Routing
Schädlings-Aktivitäten-Nachverfolgung
Terminplanung
Versandmanagement

Service Assistant – Nutzerbewertungen

Zeigt 5 von 32 Nutzerbewertungen

Gesamt
3.3/5
Benutzerfreundlichkeit
3.2/5
Kundenservice
3.7/5
Funktionen
3.3/5
Preis-Leistungs-Verhältnis
2.9/5
Carey P.
Office Manager
Umweltdienstleistungen, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Bewertet am 2.3.2020

"Extremely In-Depth Lawn Program with MANY Features!!!"

Kommentare: We are able to keep such detailed history on our customers, and even better that our technicians can even access that in the field with Mobile Live!

Vorteile: This software has so many different "layers" that allow you to do so many things. There are tons of reports, on top of everything else it has to offer. It is a huge time-saver for our company, and I can't imagine we would be able to handle the amount of current customers we have without a program like this. We use so many features in the program as well as extended features (CAW for payments only, Mobile Live, Routing...).

Nachteile: We currently still have SA4, so there are no longer any updates. It is also a VERY complicated program to learn, but sooo worth it!! The technicians at Real Green are wonderful at helping you get through any stumbling blocks you may run into.

Antwort des Softwareanbieters

von RealGreen Systems an 4.3.2020

Thank you for the kind words, Carey!

  • Quelle des Nutzers 
  • Bewertet am 2.3.2020
Patty B.
Marketing & Service Coordinator
Baumaterial, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    3/5
  • Wahrscheinlichkeit der Weiterempfehlung
    6/10
  • Quelle des Nutzers 
  • Bewertet am 25.2.2020

"SA5 Falls a little short for a full service company"

Kommentare: The database and customer history is the biggest plus for SA. We have historical data on all of our maintenance customers which makes it super easy to provide maintenance estimates and do contract renewals each year.

Vorteile: I love that it is internet based and I am able to log in anywhere. The functionality is a big improvement over the SA4 version.

Nachteile: Reporting is always an issue. For a simple customer list - every time you run the report - you get a different result/number. You clear out the report, start over - and again a different number. It's difficult to provide accurate numbers to your boss when you aren't sure yourself if they are correct. Also - our we are a full service landscape company - and the software cannot handle the landscape division. We need to Create estimates for landscape jobs that will populate each individual plant, flower, tree, shrub, hardscape material, sand, etc.; thousands of different items with pictures of these items too. Unfortunately - SA cannot handle this amount of customization - so we need to use multiple software programs in our company instead of one. One of the BIGGEST nightmares with SA - is that it doesn't play well with QuickBooks. Almost everyone in our industry uses QuickBooks - and it is the biggest pain in the butt - and I mean HUGE that SA doesn't integrate with QuickBooks. In fact - we are actually researching other software programs that will address all of these issues I have listed. Logging time in twice (once in QuickBooks and once in SA), payments, etc. - it's double duty for a lot of items - which is a big waste of admin time.

Antwort des Softwareanbieters

von RealGreen Systems an 29.2.2020

Thank you for your review. We appreciate your candid observations.

To clarifyReporting in SA4 and SA5 is robust and offers users multiple ways of viewing their data using filters. If users save their desired data report parameters to favorites, and generate the report from the saved favorite profile and it will generate the same data each time.

SA5 has an internal billing system, which functions much like QuickBooks, and allows users to push their general ledger to QuickBooks to create a P&L.

  • Quelle des Nutzers 
  • Bewertet am 25.2.2020
Larry P.
President
Hausmeisterservice, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    3/5
  • Wahrscheinlichkeit der Weiterempfehlung
    6/10
  • Quelle des Nutzers 
  • Bewertet am 27.2.2020

"Overly Complicated"

Kommentare: Customer support group is excellent. Why the development group can not, or have chosen not to correct the 2 issues that I just addressed, is beyond me.

Vorteile: It is fully integrated, customer management software. What it does well, it does very well. Routing work and allowing us segment out customers for marketing purposes.

Nachteile: Vastly over complicated in how it handles customer deposits.
Software does not always apply payments to the invoice number that we type in. It will automatically apply payment to the oldest open invoice, which can cause absolute chaos in our accounting and when we communicate with a customer about an open balance and find out that there last several payments have been applied to the wrong invoice. It sews seeds of doubt in customers' minds as to whether we know what we are doing or not, or if we are somehow trying to take advantage of the. It does little to calm their concerns to tell them that our software program assigned their payment to the wrong invoice. It seems pretty straight forward fix to us. If we type in an invoice number for the payment to be assigned to, assign it there, every time.

Antwort des Softwareanbieters

von RealGreen Systems an 4.3.2020

Thank you for the review, Larry!

If you're using SA4, your comment on deposits and payments is true. However, SA5 is vastly improved in that area. You can apply payments to specific invoices and services, eliminating any doubt in your customers' minds as to the validity of your accounting and setting your own mind at ease, that everything is as it should be.

Contact us for a no-obligation SA5 consultation!

  • Quelle des Nutzers 
  • Bewertet am 27.2.2020
Amanda J.
Office Manager
Verbraucherdienste, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    3/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    3/5
  • Wahrscheinlichkeit der Weiterempfehlung
    7/10
  • Quelle des Nutzers 
  • Bewertet am 25.2.2020

"Good Product, Not 100% Ready"

Kommentare: It's a lot more user friendly than SA4, but considering we don't have full functionality it's disheartening.

Vorteile: The aesthetics of the website and advertised functionality were very appealing during sales pitch. Most of us like the fact we can see a good bit of the customers account information from the Customer Details screen without having to hop from tab to tab like in SA4. The accessibility is convenient as our other branches no longer have to remote in to access a program, but can instead access SA5 from the web.

Nachteile: There are several tasks we're unable to complete in SA5 because it's not an available feature and we're having to resort back to SA4 to do them. Sending statements to Real Green via direct mail through SA5 is unavailable, printing Group Billing Statements with our custom form is unavailable. We also cannot export Route Loose Work report to customer search screen. The speed of SA5 has also posed an issue, in general when entering new estimates/sales as well as posting payments. Lastly, the font size for printed invoices in SA5 is a lot smaller than SA4 and we've had quite a bumpy start trying to get everyone's printer settings formatted properly. Invoices used to also show if another service invoice was printed and that is no longer available. The CALL AHEAD message was a lot larger on the invoice and now it's not.

Antwort des Softwareanbieters

von RealGreen Systems an 4.3.2020

Thank you for the review, Amanda!

We're sorry you're experiencing issues becoming accustomed to SA5's updated screens and workflows. Real Green will pull statement files for users for processing. This functionality should be available soon. To export 'loose work' to the customer screen, users may generate the Unserviced Report and export. Our Customer Support team can jump on a quick call regarding how to post payments and enter new estimates and sales. It's a more straightforward process in SA5 than SA4; however, it may not initially seem so to users due to the updated workflows and screens. If users were using highly customized forms and type sizes when printing, unfortunately, many of those settings were not transferrable and do have to be reset during the initial run; however, once saved should remain intact.

  • Quelle des Nutzers 
  • Bewertet am 25.2.2020
Amber M.
Office Administrator
Verbraucherdienste, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Bewertet am 17.1.2020

"Loads of Functionality (SA4)"

Kommentare: Overall, once you learn it, it can be a very powerful tool. The newest version is a lot more user friendly from what I have heard and read, so this may not be so true with SA5 as it is with SA4. They also offer many additional services such as the automated marketing assistant and customer assistant website, which we also use and find to be great!

Vorteile: - can do many things within their software they have available
- tech support is always a delight to deal with
- many software "add ons" available to help with your business needs and change how you interact with your customers
- webinars and in-person yearly conferences are offered
- always coming up with updates and new, innovative products

Nachteile: - the software can be complex to learn, especially for new hires and they get hired during the busy season (I realize SA5 will improve this point a lot, but I am only unable to comment on that from a user and trainer point of view at this time)
- many reports and such can be easily pulling the wrong information with a simple mistake of not clicking a box, or clicking a box we shouldn't have

Antwort des Softwareanbieters

von RealGreen Systems an 4.3.2020

Thank you for the review! Regarding the point on reports, report parameters can be saved to favorites, so users can run favorite reports without re-entering settings. Because the software is so robust, and users have such a broad array of ways they want to view their data, we tried to accommodate as many different scenarios as possible.

  • Quelle des Nutzers 
  • Bewertet am 17.1.2020