Was ist DocuWare?
DocuWare Büro-Automatisierungslösungen liefern intelligente digitale Workflow- und Dokumenten-Kontrolle, die einen neuen Rhythmus für die Produktivität der Mitarbeiter und der Unternehmensleistung vorgibt. DocuWares kompromisslose Cloud-Dienste gelten als die besten für die Digitalisierung, Automatisierung und Transformation; benutzt von über 175.000 zufriedenen Anwendern. DocuWare ist in 70 Ländern mit Hauptsitz in Deutschland und den USA tätig.
Wer verwendet DocuWare?
DocuWare dient Tausenden von Organisationen aller Branchen in den unterschiedlichsten Abteilungen, einschließlich Finanzen und Rechnungswesen, Personalwesen, Rechtswesen und mehr.
DocuWare – Details
DocuWare – Details
DocuWare – Videos und Bilder
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DocuWare – Bereitstellung und Support
- Live Online
Funktionen von DocuWare
- Anpassbare Formulare
- Archivierung & Aufbewahrung
- Audit Trail
- Berichterstattung / Analyse
- Compliance Management
- Datenerfassung und Übertragung
- Digitales Vermögens-Management
- Einmalige Anmeldung
- Elektronische Unterschrift
- Information Governance
- Konfigurierbarer Workflow
- Kontrolle des Genehmigungsprozesses
- Kundenspezifisches Branding
- Mobiler Zugriff
- Sichere Datenspeicherung
- Suchen / filtern
- Werkzeuge zur Zusammenarbeit
- Zugriffskontrollen / Berechtigungen
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Erfahrungen mit DocuWareAlle 56 Nutzerbewertungen lesen
The Best Tool for Electronic Document Management
I use and manage DocuWare in the company where I work, it has an incredible administration tool, allowing you to create multiple access profiles, with rules for viewing and writing, allows you to create several file trays for separation and organization of them, among others features. Already for the end user of the company, the graphic interface of the Web part is very easy to understand, without a lot of unnecessary information, after only what the user needs to filter and find their documents. Importing documents into DocuWare is another fantastic thing, you can do this by simply printing the document through the DocuWare printer, a supplement that sends the document directly to the user's default tray, or to a certain tray if rules are created for it. You can also import documents into DocuWare simply by placing them in a certain pre-defined folder, which is monitored by the system and automatically imports as soon as a document is placed there. There is also the possibility of using scanners to scan physical documents, as you can also manually import the documents already scanned into DocuWare.
Regarding the tool I have nothing to complain about, but the support leaves something to be desired, DocuWare's own support takes some time to answer simple questions at times, but it has a vast documentation that can be used to remedy various types of doubts , often solving simpler problems without having to open a call for support.
Kommentare: Docuware has been a great experience for our Company. It has allowed us to pay invoices faster, track information about who has overcharged us, and track change orders without letting them get lost in the shuffle.
Docuware is a powerful tool for routing paperwork through workflows. It has eliminated paper running through our office and allowed our employees to work from any location without needing physical access to the paper.
Setting up the workflows is difficult at first, but once you get used to "speaking the language" per se it's not bad at all.
Antwort von DocuWare
vor 2 Jahren
Thank you for the great feedback! We love to hear when DocuWare is a great success for organizations like yours.
Kommentare: It is very pleasant and an easy to use software.
It has an option of being server or cloud based and the users have a webclient interface that is compatible with all modern browsers
Docuware support still has to improve. Africa has to be reliant on support from German. it is as if Africa is a country and not a region. that might negatively affect it in Africa
Kommentare: My experience was good. As stated, once you figured out what you needed to do to complete the transaction, it was fine.
Our association used Docuware for about six years and for where our business model was at the time, it served a good purpose. Once you figured out the system, it was easy enough to use, albeit a bit "clunky." We used it primarily for uploading invoices and bills to be paid.
It was challenging to find past invoices with this system. Docuware was not overly intuitive, so it took a fair amount of time to figure out how to access and pull up past invoices if there were questions about payment.
Antwort von DocuWare
vor 11 Monaten
Thank you for taking the time to review DocuWare. I'm glad that your overall experience with our solution was positive. The situation that you describe is not typical. DocuWare is known for its ease of use and powerful search capabilities. Customers are able to assign keywords they choose, such as vendor and date, as well as use full text search. If you have further input, please reach out to us at email@example.com.
Is there a better platform? You decide!
Kommentare: It has been good to us for many many years. I have no had any user complain about features or missing files. Searching has been good as long as the correct data is inputed upon file uploads. Creating new "document trays" is simple and made easier with creating new users now.
DocuWare has been a crucial part of our environment for many , many years! When it goes down, which is not too often, my team is crippled. However, it has been back up quickly in my cases. The configuration aspect is easy for even the basic IT user.
There aren't very many --when it's down, it's down. No fixing it by contacting support in the Americas. IT is a global company based in Germany I believe. Getting support during our working hours is almost non-existent.
Antwort von DocuWare
vor 8 Monaten
Thank you so much for taking the time to review DocuWare. We're so glad that users in your company are benefiting from DocuWare's user-friendly features and powerful search capabilities. It's always a pleasure to hear from a happy customer. Your experience with DocuWare Support is not typical. We are committed to offering Level 1 support within 30 minutes and this applies to any case that a customer has identified as critical. We respond to Level 2 requests within 2 hours and Level 3 requests within 5 hours. In addition, we've recently begun to offer 5/24 support for critical issues. Please reach out to us at firstname.lastname@example.org with more details so that we can assist you.