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DocuWare
Was ist DocuWare?
DocuWare bietet digitales Dokumentenmanagement und automatisierte Workflow-Lösungen für Unternehmen jeder Größe und in allen wichtigen Branchen, von der Fertigung über den Einzelhandel bis hin zu Gesundheitswesen und Regierung.
DocuWare, in 18 Sprachen verfügbar, unterstützt Cloud- und On-Premise-Bereitstellungen und bedient derzeit über 15.000 Kunden und 650.000 Nutzer in 100 Ländern mit einem globalen Netzwerk von über 750 Partnern.
Wer verwendet DocuWare?
DocuWare dient Tausenden von Organisationen aller Branchen in den unterschiedlichsten Abteilungen, einschließlich Finanzen und Rechnungswesen, Personalwesen, Rechtswesen und mehr.
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DocuWare
Bewertungen über DocuWare
Workflows sind murks
Kommentare: Ich könnte gerade kotzen wenn an in der Luft hängt und wichtige Workflows für die Abwicklung in der Firma nicht funktionieren.
Vorteile:
Einfache Archivierung, gut in der Gruppe zu arbeiten, revisionssicher
Nachteile:
Der Workflowdesigner und der schlechte Support. Man bekommt nur Antworten über den Vertriebspartner und der keine von Docuware.
Antwort von DocuWare
vor 5 Monaten
Lieber Hans Werner, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr ehrliches Feedback zu geben. Wir bedauern sehr, dass Ihre Erfahrungen mit unserem Workflow Designer und dem Support nicht Ihren Erwartungen entsprochen haben. Wir bei DocuWare nehmen jedes Feedback ernst und untersuchen derzeit die Unannehmlichkeiten, die Sie. Wir haben Ihre Bedenken intern weitergeleitet, um sicherzustellen, dass sich sowohl unsere Produkt- als auch unsere Support-Teams damit befassen. Wir schätzen Ihr Unternehmen und sind bestrebt, Ihre Erfahrungen positiv zu gestalten. Ein Mitglied unseres Teams wird sich direkt mit Ihnen in Verbindung setzen, um die Angelegenheit weiter zu besprechen und Ihnen die Unterstützung zu geben, die Sie benötigen. Vielen Dank für Ihre Geduld und Ihr Verständnis, während wir daran arbeiten, unseren Service zu verbessern. Mit freundlichen Grüßen, das DocuWare-Team
DocuWare erleichtert das Verwalten von Dokumenten erheblich
Kommentare: DocuWare überzeugt als zuverlässiges und effizientes Dokumentenmanagementsystem. Die Software erleichtert das Verwalten, Archivieren und Abrufen von Dokumenten erheblich und bietet zahlreiche Funktionen zur Automatisierung von Workflows. DocuWare ist besonders geeignet für Unternehmen, die ihre Prozesse digitalisieren und effizienter gestalten möchten.
Vorteile:
Zu den Vorteilen von DocuWare zählen die benutzerfreundliche Oberfläche, die effiziente Suchfunktion und die Möglichkeit zur Automatisierung von Prozessen. Außerdem ist das System skalierbar, was es für Unternehmen unterschiedlicher Größenordnungen attraktiv macht.
Nachteile:
Fortgeschrittene Funktionen setzen oft eine zusätzliche Schulung oder Einarbeitung voraus.
Kann viel
Kommentare: Solides Programm mit zu großen Funktionsumfang. Wichtig ist es gleich richtig zu zuschneiden. Danach wird es schwierig.
Vorteile:
Sehr großer Funktionsumfang und viele Möglichkeiten für DMS und Workflows
Nachteile:
Kompliziert in Anwendung und Optimierung da es durch die vielen Funktionen verkompliziert ist.
Innovative and robust document management platform
Kommentare: DocuWare has allowed us to improve the organization, access and security of our documents, significantly increasing our efficiency in the office. I would recommend DocuWare to other companies looking to optimize document management.
Vorteile:
I like DocuWare's ability to efficiently scan and store all of our important documents has allowed us to streamline processes and reduce paper usage. The intelligent search function makes it easy for us to quickly find any file, which saves us valuable time in our daily routine. In addition, integration with other systems, such as ERP and CRM, has improved interdepartmental communication and information management. DocuWare's ease of use and quick implementation allowed us to adapt smoothly to this new way of working. Finally, remote access and real-time collaboration have improved our efficiency, allowing us to work more agile and respond quickly to our company's needs.
Nachteile:
DocuWare offers many useful features, but it can be costly for small businesses. Also, more customization options would be ideal.
Antwort von DocuWare
vor 2 Jahren
Hi Eileen, many thanks for your comments. For small business, maybe DocuWare Cloud would be a good solution... We work every day on improving and being much more efficient for our users.
In Betracht gezogene Alternativen:
Docuware Review
Kommentare: Docuware has been a great experience for our Company. It has allowed us to pay invoices faster, track information about who has overcharged us, and track change orders without letting them get lost in the shuffle.
Vorteile:
Docuware is a powerful tool for routing paperwork through workflows. It has eliminated paper running through our office and allowed our employees to work from any location without needing physical access to the paper.
Nachteile:
Setting up the workflows is difficult at first, but once you get used to "speaking the language" per se it's not bad at all.
Antwort von DocuWare
vor 5 Jahren
Thank you for the great feedback! We love to hear when DocuWare is a great success for organizations like yours.
DocuWare: Serviceable
Kommentare: My experience was good. As stated, once you figured out what you needed to do to complete the transaction, it was fine.
Vorteile:
Our association used Docuware for about six years and for where our business model was at the time, it served a good purpose. Once you figured out the system, it was easy enough to use, albeit a bit "clunky." We used it primarily for uploading invoices and bills to be paid.
Nachteile:
It was challenging to find past invoices with this system. Docuware was not overly intuitive, so it took a fair amount of time to figure out how to access and pull up past invoices if there were questions about payment.
Antwort von DocuWare
vor 4 Jahren
Thank you for taking the time to review DocuWare. I'm glad that your overall experience with our solution was positive. The situation that you describe is not typical. DocuWare is known for its ease of use and powerful search capabilities. Customers are able to assign keywords they choose, such as vendor and date, as well as use full text search. If you have further input, please reach out to us at customer.feedback@docuware.com.
Docuware, great software for document management
Kommentare: Our experience has been very good. The power of the documentation search algorithm mixed with artificial intelligence is brutal.
Vorteile:
What I like most about Docuware is its versatility, its easy handling and the security of the information it stores.
Nachteile:
What I like least is that depending on the application you want to give it, it requires development, adaptability and implementation and this involves cost.
A great decision when we implemented it in 1999
Kommentare: We keep using it even our company was absorbed by a huge multinational. Some offices are using it too as it remains a local document organizer.
Vorteile:
To have all documents in one source correctly filed, organized and available to the team
Nachteile:
At the beginning to find ourselves the best way to give parameters to the documents to properly organize the information. At that time the support was not much (in 1999)
Antwort von DocuWare
letztes Jahr
Hi Ramon, thank you very much for sharing your review. We are pleased to know that you have been our customer for so long and we thank you for allowing us to continue hand in hand. As you say, since 1999 until today, we have evolved and improved our solution, we continue to work on it every day, but none of this would be possible without the team behind, increasingly prepared to make your experience with DocuWare better and better.
Docuware at SHAD
Vorteile:
We use Docuware on a daily basis to archive supplier invoices, start a workflow of approvals and finally integrate them into our ERP
Nachteile:
I don't have any cons, the software accomplish their purpose greatly
Increased our efficiency
Vorteile:
Connectivity with SAP BO, so our accountant can book all the invoices from our suppliers faster.
Nachteile:
For the moment I like everything about DocuWare.
Document management that facilitates our processes and allows us to save paper.
Kommentare: It has allowed us to keep our documents in order, we improve the fluency when filing and sharing documents very quickly, we keep our files safe, we reduce the cost of paper, the digitization of our documents has boosted our growth and productivity.
Vorteile:
It is the best software for document management, it is very good at keeping our documents digitally secure, it is very good at exchanging documents between colleagues, it is a very fast system, it is easy to navigate and it keeps document management smooth.
Nachteile:
Some colleagues thought that it is expensive software at first, but I disagree as there are many software with similar functions, but DocuWare has more power to manage our documents to a great extent.
Antwort von DocuWare
vor 2 Jahren
Hi Idaly, many thanks for your comments. We work every day on improving our solutions and make it much more efficient for our users.
Works for what i need
Vorteile:
Its a basic digital signature software that does what it needs to
Nachteile:
It takes a bit to get used to the program
DocuWare- digital transformation and of document organization
Kommentare: What I like about Docuware is that they are creating a strong community, they offer webinars every month, they are very helpful since they are always innovating and teaching new techniques and processes for the effective use of Docuwere.
Vorteile:
Something I like about Docuware, its interface, its dashboard is simple but functional, I like how it displays all the documents in a single view, it is quite organized to handle large amounts of documents. I consider it an excellent solution for the digital transformation of a company, and for remote work since it is based on the cloud. Something to highlight about the Docuware is that it has applications for iOS and Android, this helps the workflow to speed up the processes.
Nachteile:
For a new user, the learning curve can be a bit long since it has some functions and tools that you don't understand at first, another point that needs to be improved a lot is its editing tools, if it works with a predefined format it's fine. but if you need to make numerous changes it can be a bit tedious.
Antwort von DocuWare
vor 2 Jahren
Thank you for taking the time to review DocuWare. We appreciate your input. We're glad to hear that your company is benefiting from our solution. If we can ever be of assistance, please contact us at customer.feedback.com.
DocuWare user review
Kommentare: The softwares is a good tool for big teamworks and documents
Vorteile:
It's a tool that simplify the document work
Nachteile:
Some tools are difficult to use and the index is complicated
Perfect online storage
Vorteile:
I'm impressed because the software meets the needs of what I am looking for. DocuWare helps to store a tons of legal documents. It's fast. It's easy to navigate and easy to use for a new user like me. I would say this software is similar to Gofileroom - which also allow you to store documents online, but DocuWare is faster, from my experience.
Nachteile:
I haven't seen a least feature about DocuWare yet since I has only used for couple months. But I like the software so far.
Is there a better platform? You decide!
Kommentare: It has been good to us for many many years. I have no had any user complain about features or missing files. Searching has been good as long as the correct data is inputed upon file uploads. Creating new "document trays" is simple and made easier with creating new users now.
Vorteile:
DocuWare has been a crucial part of our environment for many , many years! When it goes down, which is not too often, my team is crippled. However, it has been back up quickly in my cases. The configuration aspect is easy for even the basic IT user.
Nachteile:
There aren't very many --when it's down, it's down. No fixing it by contacting support in the Americas. IT is a global company based in Germany I believe. Getting support during our working hours is almost non-existent.
Antwort von DocuWare
vor 4 Jahren
Thank you so much for taking the time to review DocuWare. We're so glad that users in your company are benefiting from DocuWare's user-friendly features and powerful search capabilities. It's always a pleasure to hear from a happy customer. Your experience with DocuWare Support is not typical. We are committed to offering Level 1 support within 30 minutes and this applies to any case that a customer has identified as critical. We respond to Level 2 requests within 2 hours and Level 3 requests within 5 hours. In addition, we've recently begun to offer 5/24 support for critical issues. Please reach out to us at customer.feedback@docuware.com with more details so that we can assist you.
Docuware
Kommentare: i have used it for 4 years a couple different ways, it is easy to use, if you always type in caps its easier to find the information later, its overall a great product to hold valuable information.
Vorteile:
It is easy to use, you can export charts easily, you can make the categories how you want them to be, like permit number, address, you can set up as you need it.
Nachteile:
sometimes its not easy to search if someone entered the information in lowercase or uppercase it may not show, the only thing that frustrates me is the searching of a document.
Antwort von DocuWare
vor 5 Jahren
Thank you so much for your review. We're so glad you value DocuWare's ease of use. We have a team that is dedicated to making sure that our solution is user-friendly. DocuWare search is not case sensitive. So whether the text is upper case, lower case or a mixture of both should not affect the search results. You can also use logical operators like AND and OR to enhance search capabilities. Please reach out to your DocuWare Partner for assistance or contact us at customer.feedback@docuware.com.
Easy to approve Invoices
Vorteile:
When it comes time to approve invoices, they are all in a queue and ready for me to stamp them as approved or reject. No need to go searching - it is a pretty simple process.
Nachteile:
When typing in search fields, the appropriate selection will eventually appear in a dropdown menu, and must be selected. If you type the search criteria with an exact match and press enter, you will not find what you are looking for unless you have also entered a wildcard search(*).
Antwort von DocuWare
vor 4 Jahren
Thank you so much for your review of DocuWare. We appreciate your feedback. We're glad that your company has benefited from our solution's ability to make collaboration easier and automate time-consuming manual tasks. If we can ever be of assistance, please contact us at customer.feedback@docuware.com.
Easy to use!
Kommentare: I love the functionality of the system. Our office uses it all day long.
Vorteile:
It's very easy to use and has a lot of cool functions that the older version did not have.
Nachteile:
Trying to print it a bit of a hassle, which is confusing because it didn't used to be that way. I'm not sure why happened or why.
Antwort von DocuWare
vor 5 Jahren
Thank you so much for taking the time to review DocuWare. We're happy to hear that you appreciate how user-friendly and intuitive the software is. Ease of use is very important to us, and we're continually developing enhancements to our user interface. Printing problems often stem from issues related to your IT infrastructure. Your DocuWare Partner will be able to help you troubleshoot printing issues. You can also contact us directly at customer.feedback@docuware.com
Local support is excellent. They go above and beyond. DocuWare is very end-user friendly.
Kommentare: Document management is a breeze.
Vorteile:
End-users typically have no trouble using the software and pick it up intuitively. Adding documents to the repository and retrieving them after is a breeze.
Nachteile:
As an administrator, I find the management interface to be convoluted and difficult. So convoluted, in fact, that if you don't work with the interface on a very frequent basis you will find yourself struggling to perform most configuration changes. Knowing where to change something -- even which interface to use to change something -- is difficult. Why is there an administration area that is not web-based, and then workflow management is web-based, etc.? All management functions should be in a common interface, with a common look and feel. That's simply not the case here.
DocuWare Review
Vorteile:
I like that it gives me a preview of the files before I open them. I also like that it stores everything in color and that I can store multiple things at once. It works well at keeping things neat and is simple to use.
Nachteile:
The search function is not very good. In order to get results when performing a search you have to search the name of the document exactly as it was recorded. This can be difficult when looking for something that you stored months ago.
Antwort von DocuWare
vor 6 Jahren
Thank you for taking the time to review DocuWare. We want to help you get the most out of your DocuWare system. We can work with you to help you fine-tune your searches. With DocuWare you can search by date, type of document, keyword and any other parameters you set up. Please reach out to us at customer.feedback@docuware.com. We would appreciate the opportunity to improve your experience with our solution.
support & implementation teams are very responsive! Love this system...great for internal control!
Vorteile:
Once this system is set up to follow the approval / processing flow, the system is seamless. Nobody can forge a supervisor's approval. There are never any lost invoices as they all are scanned into Docuware and follow the pre-established process. We are more easily able to trace transactions do the source documents. Our auditors love it!
Nachteile:
You have to call support to have a new user set up or cancel the rights of a user. Also, if a user closes the software by clicking the "X" in the upper right hand corner vs. officially logging off, it locks up the license and blocks the ability for another person to log in.
We researched document managing programs, Docuware is by far the best program available! WE LOVE IT!
Vorteile:
Simplicity, Thorough, and Value these are some words that come to mind about the Docuware program. We are in the process of "managing" 17 years worth of document. Through Docuware we are able to "spider web link" our Bill of Ladings to our Packing Slip to our PO's to our Invoices (AP) to our Customer Invoices (AR) to the SDS sheets to the Certification of Standards documents our customers require. This program has reduced hours of research in paper files to minutes in the program search fields. That's not even the best part! Exceptional Service! We had one minor issue when we first implemented the program within one small area, we contacted our local representation (Les Olson Company) they in return setup a conference call with Docuware with in 48 hours a resolution to the issue AND fixed. I have not had an issue since. My company and I are extremely pleased with Docuware and what it accomplishes.
No complaints. Great product!
Kommentare: We were able to confidently go paperless.
Vorteile:
That it connects to my email account, as well as, other software for ease of use. If confused about setup they processes are easy to figure out.
Improved Service
Kommentare: Improved information flow with customers and with suppliers. Also, greatly simplified locating documents.
Vorteile:
The relationship with our vendors has improved because we now have a consistent and reliable way to communicate order information. We've found that better vendor relationships support better customer service. The breadth of features has also allowed us to improve information flow with our customers.
Nachteile:
To fully leverage the features of the product we did need to develop owners inside the business who could trouble shoot and fine tune solutions. As is often the case, the more expert the user the more powerful the tool.