Datacor ERP

Chempax is a great option for any midsized business needing a robust ERP

Kommentare: We have been using Chempax for over 15 years and continue to be very happy with it. The best part of Chempax is that they keep investing in the product. There are new releases coming our on a regular basis as they continue to add new functionality and integrate new technology. Datacor is in the process of a generational transition. They have hired a great new management team to keep the company and the product stable for decades to come. As a customer, we are thrilled to see this stability.

Vorteile:

The support team is very responsive to our needs (we don't really need them for that much, but when we do need them they are always helpful and knowledgeable).

Nachteile:

We need to buy a new server this year, we would like to see an accelerated investment in a cloud/hosted version of the product to reduce support costs.

NEW USER AS OF MARCH 1, 2024

Kommentare: It's a long process to get set up and ready to go live, but our representative was very helpful and we had regular meetings until it was completed. When I have a problem, I find it difficult sometimes to get it straightened out in a timely manner. Alot of emails going back and forth, but can't seem to get some things resolved. It just keeps lingering on.

Vorteile:

We needed a system that would keep track of our finances and inventory better than in the past. This system will do that for us.

Nachteile:

I find trying to get reports to print as I want them cumbersome. I know that once you do, you can save that report for later, but getting it to show what you need it to is sometimes frustrating.

New Chempax

Kommentare: We have used Chempax for about 20 years. Overall the company has not been bad, but they have been unfair on licensing enough times that I'm more than tired of it. One time we mistakenly violated our agreement and they locked us out of our system rather than informing us of the issue and giving us an opportunity to fix it.

Vorteile:

The overall software package is good for a small to medium size company. It handles about 80% of our day to day manufacturing processes. Everything from the formulation to the final invoice and even shipping can be done in the software. Not all of it is done well, but it can be done.

Nachteile:

Up till now the primary complaint has been that Datacor has not updated their underlying database for 10 years (not even a patch). However, that in the last year or so they have unilaterally decided that "old" licensing agreements are no longer valid because of all the features they have added over the years and have moved customers to "new" licensing. This includes both cutting user licenses from 400 to 20 "equivalent new licenses" as well as doubling or even tripling the cost of those "new" licenses. This is all to support "new products" that have not come out though they were slated to be released a year ago. Unless you like a company that has no regard for signed agreements, I would strongly recommend you choose another product.

Datacor ERP is a must-have asset!

Vorteile:

Our company likes the system and the capability to make requests for system changes. Somethings, like reporting, allows us to be able to change report parameters or completely build new ones via Crystal Reports.

Nachteile:

The additional costs for custom changes that would improve the system overall, but that is to be expected with the time and work that goes into some changes. The positive thing on this however is when these "custom" changes are great for other companies, these can become available to entire Datacor network.

Sabrina Mottern

Kommentare: Datacor is helpful, but for the monies that is spent on it there should be more available without the extra costing. The features could be expanded to be more user customizable like so many other features are.

Vorteile:

I like the functionality of the system. There are a lot of things that when used correctly make my job easier.

Nachteile:

The reporting functions need to be more customizable. I should be able to manipulate the data that I enter easier without having to contact support to try and add the custom reports. Also, the ability to have extra automations without having to pay so much extra would be nice.