ShapeNet

Kommentare: Financial data capture, integration of schedule and facility use,trainer and customer data detail for measuring efficiency and productivity.

Vorteile: System features, data capture and reporting functions are excellent. System downtime is minimal. The financial data and downloads are a great feature excellent.

Nachteile: Needs better integration of features to allow easier and quicker data input during busy hours.
Too many features require replicating data entry such as; adding subsequent members of the same family requires , setting up rentals and closing multiple stations,closing adding members and closing out classes and members in them requires screen refresh on every attendee,payroll download is confusing. Field names and services do not match between system and system fields, Would like to set our own thank you letter.
Frequently new updates cause problems with current functions. Needs better Beta testing.
Downloading data supposed to go to Excel but instead always defaults to Unicode drives me nuts because I download a lot of reports and have to convert everyone.
Payroll summary picks up field that I don't want and have to reconfigure for every employee. Example the date field is always off by one cell. There is another field that has no purpose at all plus the classes pick up the class itself as if it were a person in attendance.
In the financial data the income categories should show number counts when applied to multiple categories. You can only get number # count data by looking at one category at a time.
When closing stations we should be able to close multiple stations on the matrix versus having to close each one then wait for the screen to update close the next one etc etc ad nausea.
The process of submitting a support ticket could be streamed lined.

Kommentare: Shapenet software is outstanding. Even better is the support we have received and most recently the support from reps.
Rep has worked tirelessly to help us set up our payroll system and never ceases to amaze us with her responsiveness and involvement.
She and the entire company make us feel like we are their only client.
I would highly recommend Shapenet to anyone considering software for their fitness facility !

Vorteile: Flexibility to handle very large list of services, financial transactions and hstorical data. Most impressive however is their support staff. see comments below.
The company's willingness to implement customer suggested changes is unique in this business.

Nachteile: We would like to see league application software and understand they are working on this now.

Vorteile: We like the customizable program. It works well for our business purposes. Has many great features, some we use, some we don't

Nachteile: so many options, can be overwhelming for a new user. Proper training from the begnning of the use of this product would be beneficial.

Kommentare: Allowing our staff to easily read the details and status of each member.

Vorteile: The checkin is easy and the display is clear for each individual once they are put in the system. The input is fairly easy and there are a lot of functions to use. Each individual to be implemented takes about 3 minutes which is nice.

Nachteile: The functions are relatively scattered and difficult. Especially the class calendar and scheduling and ease of use for packages purchased and user scheduling. Also, it's difficult to find the website for individuals since there is another ShapeNet company in the search.
It would also be nice if when purchased someone would come on site to show how to use many of the functions, once someone ourchaees the software.

Kommentare: It's how I run my business.

Vorteile: The customization is awesome. I have been able to tailor the system to fit my business. It is also very easy to learn and use.

Nachteile: The customer service could be a lot better. The system is down or slow a lot more than it should be.