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Was ist SAP Customer Experience?
Mache das Beste aus deiner Kundenbeziehung, indem du aus dem Kundenverständnis Gewinn ziehst, Front-Line-Effizienz und Effektivität verbesserst, kritischen Geschäftsprozesse über die Kundenkontaktpunkte hinaus straffst und dich schnell den sich ändernden Geschäfts- und Kundenbedürfnisse anpasst.
Wer verwendet SAP Customer Experience?
Marketing, Vertrieb und Kundendienst-Teams in Unternehmen jeglicher Größe.
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SAP Customer Experience
Bewertungen über SAP Customer Experience
Benutzerunfreundlich
Vorteile:
Integration zu anderen Programmen wie Excel
Nachteile:
Nicht intuitiv zu bedienen, Hilfestellung auf Hilfeseiten nicht toll.
Comprehensive solution to address and strengthen customer-facing engagement.
Kommentare: The experience has been really good from the first interaction, it provided us with the ability to establish closer and more consolidated ties with our customers, SAP allowed us to create relationships with customers that last over time, an organic and consistent experience SAP has proven to be a comprehensive solution in all aspects, a robust solution that provided us with everything we needed to cover the needs of customers without forgetting productivity, 10/ 10 for SAP.
Vorteile:
It gives us the ability to establish closer and stronger ties with our customers that will last over time, it allows us to collaborate with each of our functional business areas to provide a better customer experience. I am also impressed that such a complete and powerful solution can be implemented easily and quickly; I like its pay-per-use licensing approach, which is attractive to any company wishing to implement the system; it is cloud-based, which makes it easy to use. Last but not least its flexibility, adaptability and scalability as the size of demand varies.
Nachteile:
So far we have not faced any difficulty or inconvenience while using it, being even more honest I don't have any negative comments to share.
provides real-time insights and analytics
Vorteile:
SAP Customer Experience provides a comprehensive suite of solutions that can help businesses manage all aspects of the customer journey, from marketing and sales to customer service and support.
Nachteile:
The software requires ongoing maintenance and updates, which may require additional resources and support.
Why SAP CRM is better when it works with others.
Vorteile:
I think that the idea of SAP CRM is brilliant, a way to house and store data so that your company can really get a handle of data mining which theoretically would allow you to plan and be more proactive vs reactive. Once you get the hang of the screens it is easy to understand how to accomplish what you're trying to input into SAP CRM. The system is really set up to help you try and capture the most relevant information to your business.
Nachteile:
As I said the idea of SAP CRM is brilliant but from my experience (and it could be the way my company chose to implement it) the use of so many different platforms that don't actually talk to one another is a ridiculous way to implement any data capturing tool. We had to export from two different systems of SAP CRM and then load it into a BIOD just to get the information to talk to each other and make any sense. And even then the project itself was a long and exhausting process because trying to figure out the language it speaks in the Order Entry system vs. the Customer Inquiry system isn't the same and you have to force it to mesh the data together. The screens are cumbersome and not user friendly. There are so many different ways you need to input information to get to the screen that you actually want you need a manual for literally everything you have to do because it takes that many steps. I think SAP CRM would benefit from focus groups for their North American business partners. Not everyone does business the same but North America has big business's that would greatly benefit from this type of system if it were easier to understand and implement on a day to day basis.
Satisfactory Customer Help from SAP Customer
Vorteile:
SAP Customer has the valuable ticketing measures, where immediate customer assistance is something offered.
Nachteile:
SAP Customer is conventional and it makes an immediate and impressive facilitation.