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Was ist SAP Customer Experience?

Mache das Beste aus deiner Kundenbeziehung, indem du aus dem Kundenverständnis Gewinn ziehst, Front-Line-Effizienz und Effektivität verbesserst, kritischen Geschäftsprozesse über die Kundenkontaktpunkte hinaus straffst und dich schnell den sich ändernden Geschäfts- und Kundenbedürfnisse anpasst.

Wer verwendet SAP Customer Experience?

Marketing, Vertrieb und Kundendienst-Teams in Unternehmen jeglicher Größe.

SAP Customer Experience Software - 1
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Du bist nicht sicher, ob SAP Customer Experience das Richtige ist? Mit einer beliebten Alternative vergleichen

SAP Customer Experience

SAP Customer Experience

4,2 (244)
58,00 $
Monat
Kostenlose Version
Kostenlose Testversion
30
Keine Integrationen gefunden
3,8 (244)
4,0 (244)
4,1 (244)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
14,00 €
Monat
Kostenlose Version
Kostenlose Testversion
159
40
4,4 (2.157)
4,5 (2.157)
4,3 (2.157)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über SAP Customer Experience

Durchschnittliche Bewertung

Gesamt
4,2
Benutzerfreundlichkeit
3,8
Kundenservice
4,1
Funktionen
4,2
Preis-Leistungs-Verhältnis
4,0

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
48%
4
33%
3
14%
2
3%
1
2%
Dorothee
Senior Group Accountant in Deutschland
Maschinerie, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Benutzerunfreundlich

3,0 vor 2 Jahren

Vorteile:

Integration zu anderen Programmen wie Excel

Nachteile:

Nicht intuitiv zu bedienen, Hilfestellung auf Hilfeseiten nicht toll.

Arvind Kumar
Arvind Kumar
Solution Architect in UK
Verifizierter Nutzer auf LinkedIn
Freizeit, Reisen & Tourismus, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy to learn and work with, yet most powerful Java based eCommerce platform

5,0 vor 5 Jahren

Vorteile:

1. SAP Hybris is based on Spring framework. Because Spring is the most widely used framework in Java fraternity, finding developers and architects who can be quickly made productive on the Hybris platform is much easier as compared to that on other platforms. Moreover, there are strong SAP Hybris communities at answers.sap.com and stackoverflow.com. 2. SAP Hybris has been consistently at the top position as rated by Gartner and ForresterWave. The selection criteria for these two agencies have been most respected for many years. 3. The business tooling is very extensive and business users find the merchandising tools quite intuitive. Hybris SmartEdit (which is a tool enabling the business users to make changes to the website content as intuitive as editing a live site and previewing it on multiple devices before publishing the changes to the live site) is the only tool of its kind provided by any Java-based eCommerce platforms. 4. SAP Hybris sticks to releases as per the roadmap published well in advance. At the same time, SAP Hybris comes up with the required patches (e.g. security patches) immediately when they are deemed critical for businesses. 5. The documentation is quite rich and there are more than one sites (e.g. help.hybris.com, wiki.hybris.com, www.sap.com/cxworks etc.) where relevant help is available. 6. The licensing is very flexible. 7. There are many deployment options e.g. on-premise, on SAP cloud infrastructure, on a public cloud infrastructure.

Nachteile:

1. The CMS and personalization still have some room for improvement. 2. SAP needs to campaign for SAP Hybris as AWS does for its cloud. After having worked with many different eCommerce platforms (including the top three), I can say that it is the best platform. Yet, because of the lack of proper campaign many customers, are not aware of its strengths and the array of features.

Lundi
Customer Service in Südafrika
Verbraucherdienste, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Customer Service

5,0 vor 4 Monaten

Kommentare: SAP is one of the best tool to use on customer service and it gives clear understanding of whats going on on the account as it give you the error messages when something went wrong.

Vorteile:

SAP give a clear information for an advisor to help the customers that makes customers journey more easier

Nachteile:

SAP is more classic so it to be adjustable with the new technology

Aneesh
Consultant in Indien
Einzelhandel
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

An end to end solution with seamless integration capabilities

3,5 vor 9 Jahren

Vorteile:

SAP CRM is a very robust product and SAP has done well over the past decade to cater to the CRM needs of customers across industries. The best part of SAP CRM is that it not only integrates seamlessly with other SAP softwares but also with various non-SAP softwares providing options to enterprises to keep using certain legacy systems at the same time. CRM solutions in general are very customer centric and SAP has done exceptionally well over the past few releases to come up with advanced features like Social Media Integration to capture market vibe in a more structured and organized fashion. While some of the core CRM modules keep getting better with frequent bug fixes, focus has been on adding new features to cater to industry specific needs. Another important aspect of this software is its ever improving UI. Since CRM 7.0 there has been considerable change in the UI which I should say is extremely friendly now. For customer who want to deploy SAP CRM solution faster, SAP provides them with Rapid Deployment Solution which reduces the implementation time and cost drastically. SAP CRM Best Practices are now successfully used across industries as a proven tool to successfully run business. SAP CRM on HANA platform has made data retrieval a very quick and hassle free affair. SAP also has a great community of developers and professionals who help to share ideas and answer questions when it comes to configuring and customizing their solutions. Another important thing is that for customers who do not want to invest in huge IT infrastructure , SAP CRM comes as an on demand (cloud) solution with most of the features from its on premise version.

Nachteile:

SAP CRM releases newer version at a relatively slower rate than most of its competitors. Configurations in SAP CRM backend still remains pretty complex and require highly skilled and experienced professionals to do so. Though SAP CRM can be used as a standalone product but the usability is drastically reduced when SAP ERP is not implemented. Standalone SAP CRM analytics is very basic in its present form and cannot cater to customer need without complex customization.Lastly, lets face it, SAP solutions are still heavily priced compared to other vendors and quite understandably SAP CRM consultants are pretty expensive to hire.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Gastgewerbe, 501–1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Getting customer feedback is incredible now.

4,0 vor 10 Monaten

Kommentare: For small to large business, this is a great application to use for getting and analyzing all the customer feedback and work on. It saves time and the ROI is top notch.

Vorteile:

Our company relies on customer feedback and appreciate it greatly. We can get the customer feedback via email and also when they visit us. The dashboard is great to use and easy to navigate. Also rapid deployment solution is a huge addition to the features.

Nachteile:

The customer support team needs to be more fast when contacted. Sometimes the application does error in cloud run.