--- description: Detaillierte Informationen über SAP Customer Experience zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SAP Customer Experience Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [CRM-Systeme](/directory/2/customer-relationship-management/software) > [SAP Customer Experience](/software/77372/sap-crm) # SAP Customer Experience Canonical: https://www.capterra.com.de/software/77372/sap-crm Seite: 1 / 11\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/77372/sap-crm?page=2) > Kapitalisiere basierend auf dem Kundenverständnis, verbessere die Front-Line-Effizienz und Effektivität, optimiere kritische Geschäftsprozesse. > > Bewertung: **4.3/5** von 245 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet SAP Customer Experience? Marketing, Vertrieb und Kundendienst-Teams in Unternehmen jeglicher Größe. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.3/5** | 245 Nutzerbewertungen | | Bedienkomfort | 3.8/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.2/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.0/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.2/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: SAP - **Gegründet**: 1999 ## Gewerblicher Kontext - **Startpreis**: 58,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, China, Deutschland, Indien, Japan, Kanada, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Automatisiertes Routing - Berichterstattung / Analyse - CRM - E-Mail-Management - Feedback-Management - Für Versicherungsbranche - Kampagnenmanagement - Kampagnenplanung - Kanalmanagement - Kommunikationsmanagement - Kontaktmanagement - Kundenhistorie - Lead Segmentierung - Lead-Generierung - Lead-Qualifizierung - Leadmanagement - Live-Chat - Marketing-Automatisierung - Mehrere Kampagnen - Mobiler Zugriff - Multichannel-Datenerfassung - Pipeline-Management - ROI Tracking - Sales-Pipeline-Management - Supportticket-Management - Verfolgung von Interaktionen - Wissensbasis-Management ## Optionen für Kundensupport - Chat ## Category - [CRM-Systeme](https://www.capterra.com.de/directory/2/customer-relationship-management/software) ## Ähnliche Kategorien - [CRM-Systeme](https://www.capterra.com.de/directory/2/customer-relationship-management/software) - [Lead-Management-Software](https://www.capterra.com.de/directory/30017/lead-management/software) - [Kundenservice Software](https://www.capterra.com.de/directory/22/customer-service/software) - [CEM Software (Customer Experience Management)](https://www.capterra.com.de/directory/30671/customer-experience/software) - [MRM Software (Marketing Resource Management)](https://www.capterra.com.de/directory/31020/mrm/software) ## Alternativen 1. [LiveAgent](https://www.capterra.com.de/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Freshdesk](https://www.capterra.com.de/software/124981/freshdesk) — 4.5/5 (3409 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.com.de/software/61368/salesforce) — 4.4/5 (18768 reviews) 4. [Zendesk Suite](https://www.capterra.com.de/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [LiveChat](https://www.capterra.com.de/software/62194/livechat) — 4.6/5 (1715 reviews) ## Nutzerbewertungen ### "New but Innovative" — 4.0/5 > **Anjum** | *25. August 2024* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Really easy to use and interactive CRM. Does the job really good. > > **Nachteile**: Needs new features and constant updates. Not that widely used. ----- ### "Great product" — 5.0/5 > **Stephanie** | *4. November 2021* | Verbraucherdienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I like that it is easy to use and everything is in one place. > > **Nachteile**: I don't dislike anything about this software. ----- ### "SAP experience" — 5.0/5 > **Ludmila** | *1. April 2023* | Elektrische/elektronische Fertigung | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: i have big overview about materials in company, possibility have a lot of information on one place > > **Nachteile**: adding new roles is all time problem, using correctly transaction is not so easy > > I use SAP every day for ordering components in our factory and also parts from external supplier, checking budget, add monthly hours, checking if any components is out of stock or how many pieces is in company ----- ### "An end to end solution with seamless integration capabilities" — 3.5/5 > **Aneesh** | *19. Juni 2015* | Einzelhandel | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: SAP CRM is a very robust product and SAP has done well over the past decade to cater to the CRM needs of customers across industries. The best part of SAP CRM is that it not only integrates seamlessly with other SAP softwares but also with various non-SAP softwares providing options to enterprises to keep using certain legacy systems at the same time. CRM solutions in general are very customer centric and SAP has done exceptionally well over the past few releases to come up with advanced features like Social Media Integration to capture market vibe in a more structured and organized fashion. While some of the core CRM modules keep getting better with frequent bug fixes, focus has been on adding new features to cater to industry specific needs. Another important aspect of this software is its ever improving UI. Since CRM 7.0 there has been considerable change in the UI which I should say is extremely friendly now. For customer who want to deploy SAP CRM solution faster, SAP provides them with Rapid Deployment Solution which reduces the implementation time and cost drastically. SAP CRM Best Practices are now successfully used across industries as a proven tool to successfully run business. SAP CRM on HANA platform has made data retrieval a very quick and hassle free affair. SAP also has a great community of developers and professionals who help to share ideas and answer questions when it comes to configuring and customizing their solutions. Another important thing is that for customers who do not want to invest in huge IT infrastructure , SAP CRM comes as an on demand (cloud) solution with most of the features from its on premise version. > > **Nachteile**: SAP CRM releases newer version at a relatively slower rate than most of its competitors. Configurations in SAP CRM backend still remains pretty complex and require highly skilled and experienced professionals to do so. Though SAP CRM can be used as a standalone product but the usability is drastically reduced when SAP ERP is not implemented. Standalone SAP CRM analytics is very basic in its present form and cannot cater to customer need without complex customization.Lastly, lets face it, SAP solutions are still heavily priced compared to other vendors and quite understandably SAP CRM consultants are pretty expensive to hire. ----- ### "SAP CRM has everything an organization needs to deal with Customers" — 5.0/5 > **M. Sohaib** | *21. November 2018* | Versorgungsunternehmen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: There are a lot of back end settings that make SAP CRM one of the best CRM software out there. It can be customized and tuned whether the organization implementing it is a utilities company or an FMC i.e. it caters the needs of all kinds of organization. > > **Nachteile**: Need highly qualified personnel to implement the CRM. The scope of implementation has to be carefully and properly defined with proper documentation at each stage of implementation. Any undocumented modification can result in a lot of garbage in the system within no time. ----- Seite: 1 / 11\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/77372/sap-crm?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/77372/sap-crm) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten