mHelpDesk

mHelpDesk

von mHelpDesk

Wer verwendet mHelpDesk?

mHelpDesk eignet sich perfekt für etablierte und wachsende kleine und mittlere Unternehmen, die eine bessere Organisation, mobilen Zugriff und effizientere Planungs- und Abrechnungsprozesse wünschen.

Was ist mHelpDesk?

mHelpDesk ist eine einfache und leistungsstarke Softwarelösung für dein Außendienstgeschäft. Sie automatisiert alles vom ersten Kundenkontakt bis zur Bezahlung. Das Unternehmen bietet seinen Kund*innen mobile und Online-Tools, die hinsichtlich Leistung, Zuverlässigkeit und Funktionalität ihresgleichen suchen. Das Unternehmen hat die besten Tools in einem äußerst nutzerfreundlichen und erschwinglichen Paket zusammengefasst, das keine großen Vorabinvestitionen erfordert. Und firmeninterne Produktexpert*innen sorgen dafür, dass du sofort einsatzbereit bist.

mHelpDesk – Details

mHelpDesk

http://www.mhelpdesk.com

Gegründet 2009

mHelpDesk – Preisübersicht

mHelpDesk ist verfügbar ab 169,00 $/Monat. mHelpDesk bietet keine Gratisversion, aber eine kostenlose Testversion. Weitere Preisinformationen für mHelpDesk findest du unten.

Startpreis

169,00 $/Monat

Kostenlose Version

Nein

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

Live Online

Webinare

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

mHelpDesk Funktionen

Abschleppdienst Software
Abrechnung & Rechnungsstellung
Flottenmanagement
Instandhaltungsmanagement
Kraftstoff-Management
Kundenmanagement
Lieferposten-Management
Provisionsmanagement
Routing
Automatisierte Angebotserstellung
Katalogmanagement
Kontaktmanagement
Kundenportal
Kundenspezifisches Branding
Preismanagement
Produktkonfigurator
Rabattmanagement
Angebote / Schätzungen
Arbeitsauftragserstellung
Bestandskontrolle
Job-Management
Kundendatenbank
Routing
Terminplanung
Versandmanagement
Vertragsmanagement
Vorbeugende Wartung
Wiederkehrende Termine
Alarmfunktion / Benachrichtigungen
Berichterstattung / Analyse
Bestandsoptimierung
Bestückung
Einzelhandel-Lagerverwaltung
Fertigungsbestandsmanagement
Lagerhaus-Management
Lieferanten-Management
Mobiler Zugriff
Multichannel-Management
Nachbestellungen verwalten
Produktkennzeichnung
Prognose
Anlagegegenstand-Management
Arbeitsauftragsverwaltung
Bestandskontrolle
Besuchermanagement
Für Schulen
Geräte-Management
Gewerbliche Immobilien
Inspektions-Management
Kreditplanung
Lieferanten-Management
Raumverwaltung
Störfallmanagement
Vorbeugende Wartung
Wohnimmobilien
Zimmer-Planung
Abrechnung & Rechnungsstellung
Aufnahmeformulare
Barcodes/Etiketten
CRM
Inventarverwaltung
Reparatur-Tickets
Verkaufspunkt POS
Abrechnung & Rechnungsstellung
Angebote / Schätzungen
Arbeitsauftragsverwaltung
Für gewerbliche und/oder industrielle Elektroinstallateure
Kundenmanagement
Mobiler Zugriff
Terminplanung
Vertragsmanagement
Zeitverfolgung
Arbeitsauftragsverwaltung
Bestandskontrolle
Garantie-Nachverfolgung
Gerätenachverfolgung
Job-Management
Wartungsplanung
Abrechnung & Rechnungsstellung
Angebote / Schätzungen
Arbeitsauftragsverwaltung
Elektronische Unterschrift
Inventarverwaltung
Kontakt-Datenbank
Kundendienst-Historie-Nachverfolgung
Mobiler Zugriff
Online Stempeluhr
Routing
Terminplanung
Versandmanagement
Vertragsmanagement
Zahlungseinzug im Außendienst
Automatische Nachbestellung
Bau-Tracker
Franchise-Intranet
Job-Planung
Online-Shop
Provisionsmanagement
Website-Manager
Arbeitsstunden-Nachverfolgung
Aufgabenmanagement
Auftragnehmer-Datenbank
Genehmigung-Nachverfolgung
Lizenz-Nachverfolgung
Qualifikationen und Kompetenzen
Versicherungs-Nachverfolgung
Abrechnung & Rechnungsstellung
Angebote / Schätzungen
Arbeitsauftragsverwaltung
Job-Management
Kundendatenbank
Landschaftsdesign
Lohn- und Gehaltslisten-Management
Routing
Terminplanung
Versandmanagement
Vertragsmanagement
Zeitverfolgung
Abrechnung & Rechnungsstellung
Angebote / Schätzungen
Arbeitsauftragsverwaltung
Auftragskostenrechnung
Dokumenten-Abbildung
Inventarverwaltung
Kundenmanagement
Leadmanagement
Terminplanung
Abrechnung & Rechnungsstellung
Angebote / Schätzungen
Arbeitsauftragsverwaltung
Job-Management
Kundendatenbank
Kundendienst-Historie-Nachverfolgung
Mobiler Zugriff
Routing
Terminplanung
Versandmanagement
Wiederkehrende Termine
Bericht-Zusammenfassung
Fotos hinzufügen und bearbeiten
Freihandskizze
Gewerbliche Inspektionen
Kommentar-Bibliothek
Reparatur-Schätzungen
Video
Vorlagen
Wohnungsinspektionen
Zahlungsabwicklung
IT-Asset-Management
Release-Management
Self-Service Portal
Service-Katalog
Serviceberichterstattung
Störfallmanagement
Ticket-Management
Vertragsmanagement
Wissensmanagement
Abrechnung & Rechnungsstellung
Arbeitsauftragsverwaltung
Inventarverwaltung
Kalibriermanagement
Kundendienst-Historie-Nachverfolgung
Mobiler Zugriff
Prädiktive Wartung
Schlüssel & Schloss-Management
Techniker-Management
Terminplanung
Verfolgen von Vermögensanlagen
Vorbeugende Wartung
Alarmfunktion / Benachrichtigungen
Automatisierte Terminplanung
Echtzeit-Planung
Gruppen-Terminplanung
Klassenterminplanung
Kreditplanung
Mehrere Standorte
Mitarbeitereinsatzplanung
Ressourcen-Planung
Terminplanung
Zimmerbuchungsverwaltung
Abrechnung & Rechnungsstellung
Angebote / Vorschläge
Arbeitslohntarife
Daten-Import / -Export
Finanzierungsmanagement
Geräteinstandhaltung
Kommerziell / Industriell
Kosten-Datenbank
Materialforschung
Terminplanung
Abrechnung & Rechnungsstellung
Angebote / Schätzungen
Arbeitsauftragsverwaltung
Bestandskontrolle
Job-Management
Kundendatenbank
Kundendienst-Historie-Nachverfolgung
Mobiler Zugriff
Routing
Techniker-Management
Terminplanung
Versandmanagement
Wartungsplanung
Abrechnung & Rechnungsstellung
Angebote / Schätzungen
Arbeitsauftragsverwaltung
Inventarverwaltung
Job-Management
Kundendatenbank
Kundendienst-Historie-Nachverfolgung
Mobile App
Routing
Techniker-Management
Terminplanung
Versandmanagement
Abrechnung & Rechnungsstellung
Auftragskostenrechnung
Garantie-Nachverfolgung
Gerätenachverfolgung
Inventarverwaltung
Kundenmanagement
Terminplanung
Versandmanagement
Vertragsmanagement
Abrechnung & Rechnungsstellung
Arbeitsauftragsverwaltung
Gerätenachverfolgung
Kundenmanagement
Mobiler Zugriff
Online-Buchung
Terminplanung
Versandmanagement
Abrechnung & Rechnungsstellung
Arbeitsauftragsverwaltung
Bestandskontrolle
Job-Management
Kundendatenbank
Kundendienst-Historie-Nachverfolgung
Mobiler Zugriff
Routing
Self-Service Portal
Techniker-Management
Vertragsmanagement
Abrechnung & Rechnungsstellung
Auftragsmanagement
CRM
Einkauf
Finanzmanagement
Inventarverwaltung
Leistungskennzahlen
Lieferanten-Management
Marketing-Management
Mitarbeitermanagement
Projektmanagement
Terminplanung
Trainingsmanagement
Zeit & Kosten Verfolgung
Anpassbares Dashboard
Aufgabenmanagement
Automatisierung von Geschäftsprozessen
Compliance-Verfolgung
Dokumentenmanagement
Drittanbieter-Integration
Formularverwaltung
Grafischer Workflow Bearbeiter
Kalenderverwaltung
Mobiler Zugriff
No-Code
Workflow-Konfiguration
Zugriffskontrollen/Berechtigungen
Abrechnung & Rechnungsstellung
Abrechnungsfähige & Nicht-abrechnungsfähige Stunden
Automatische Zeiterfassung
Mehrere Abrechnungstarife
Mitarbeiter-Datenbank
Mobile Zeiterfassung
Offline-Zeiterfassung
Timesheet Management
Urlaubsverwaltung
Überstunden-Berechnung
Arbeitsauftragsverwaltung
Auftragskostenrechnung
Compliance Management
Geräte-Management
Instandhaltungsmanagement
Inventarverwaltung
Logistik-Management
Materialmanagement
Projektmanagement
Ressourcenmanagement
Terminplanung

mHelpDesk – Nutzerbewertungen

Zeigt 5 von 786 Nutzerbewertungen

Gesamt
4.3/5
Benutzerfreundlichkeit
4.3/5
Kundenservice
4.4/5
Funktionen
4/5
Preis-Leistungs-Verhältnis
3.9/5
Shai M.
Immobilien
  • Overall Rating
    5/5
  • Benutzerfreundlichkeit
    Unrated
  • Eigenschaften & Funktionalitäten
    Unrated
  • Kundenbetreuung
    Unrated
  • Preis-Leistungs-Verhältnis
    Unrated
  • Likelihood to Recommend
    Unrated
  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 15.4.2015

"Exceptional service and software "

Kommentare: The software:
We are the owners and managers of over 1000 units across Pennsylvania, New jersey and Miami florida. We have been in the business for 17 years now and we are always looking for ways to get better and increase efficiency. I have tried so many maintenance management softwares throughout the years and non of them was able to answer our needs as much as Mhelpdesk. I am now able to monitor multiple maintenance technicians in various locations with so much ease and efficiency. It saves us money and time and most important enables us to service our tenants better and communicate progress and status of their work order with a click of a button. The fact that its is so customizable makes it so easy to arrange the information in a way that you can get a complete view of whats going on in the field in a glance.
Customer Service:
My first conversation was with Daniel McClain - Account executive - He was great from the get go. He took the time to answer all my questions no matter how small or big, He presented the software with great knowledge and expertise and made the process fun and interesting. When he presented the software to our staff in Florida he literally got a standing ovation. Everyone was so exited for it. Thank you Mr. McClain ;)
Once i decided to go ahead with Mhelpdesk i was assigned with a customer success coach (Love the terminology) Meghan Verducci in a nutshell if i could i would hire her to work for our company in a heartbeat. She was very Knowledgeable and pleasant. If she says she will get something done you can count on it. She was honest about what can and can't be done within the software and if she didn't have an answer she would always look for one and get back to me as soon as she could. She even kept in touch when she was on vacation to make sure that my needs are met. Once the Setup was complete she provided me with a power point manual and training videos for my staff Very helpful, i was able to train my staff with easily with zero misunderstandings. Thank you Megahn for everything !!

Vorteile: Customizable
Coloring of the work order type
Recurring maintenance
Report

Nachteile: The mobile app needs a serious upgrade!
Being able to upload more then one file at a time (picture in particular)
bring back the ability to make a contact inactive without having to delete his records. Keeping records is the number one need in real-estate management. There are work arounds but definitely need to be brought back

  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 15.4.2015
Christopher C.
Operations Manager
Medizinische Geräte, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Overall Rating
    4/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Likelihood to Recommend
    7/10
  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 24.6.2019

"Great Field Service CRM Foundation"

Vorteile: Mhelpdesk Field Service software greatly improved our business workflow by transforming our carbon copy work order system to a fully digital system that helped reduce our turn around time for billing. Recently, I was able to work with a mhelpdesk staff member during the development of the newly designed Equipment page where they were implementing the new features to track when equipment next service due dates are. This was a huge improvement for our business as we track mandatory inspection dates for our customers.. The customer support has always been A+ when it comes to address issues, or questions, especially with the instant chat function from the web app.

Nachteile: - Mobile App: The mobile app is an area that could see improvement. Some of the workflow using the app when creating a new Service Request can be glitchy and difficult to input all the information. The list of service requests also does not always update correctly and this is something we are currently in the process of working with the support team on. - Inventory: The inventory management section is severely lacking and is not truly useable for our business workflow. With no ability to enter Purchase Orders/Vendor Information/RMA and tracking when inventory is received without manually adjusting the #'s on the price list, it becomes extremely vulnerable to missed information and inaccurate #'s leading us to use an alternative program to track inventory. This has been one of the hardest work around areas for our company as we are always constantly ordering replacement parts for equipment that we do not normally carry in stock. - Price List: Another area regarding the price list for our company is that our labor rates are negotiated individually causing us to have to create a line item on the price list for every single Customer Hourly Rate, Mileage Rate, and Travel Time rate so that our engineers are able to bill customers correctly. It would be much easier if when creating a customer, you were able to designate their hourly rates so that information would automatically apply when engineers are entering their labor times.

  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 24.6.2019
Jamie S.
Office Manager
Verbraucherdienste, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Overall Rating
    4/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Likelihood to Recommend
    8/10
  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 11.2.2020

"Excellent Platform"

Kommentare: The demo and set up was great! They did the hard part with our onboarding.

Vorteile: The customer service is fantastic! There is not usually a wait time to get a person on the line to assist in any way.

Nachteile: There are report limitations. I have not been able to create a report that will include customer's email addresses.

  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 11.2.2020
Darell B.
Owner
Computer-Vernetzung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Overall Rating
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    Unrated
  • Likelihood to Recommend
    10/10
  • Quelle des Nutzers 
  • Bewertet am 7.1.2020

"Great Product Great Service"

Kommentare: Great

Vorteile: Easy to Use the software interface is user friendly

Nachteile: More options to charge credit card accounts

Antwort des Softwareanbieters

von mHelpDesk an 8.1.2020

Darell, thank you for the review. We're happy to hear that mHelpDesk has been helping you run your business. We recently launched a new integration with Square which provides additional credit card options, including charging a card on file. We'd love to hear what other functionality would be useful. Please feel free to give us a call at 888-558-6275. Thanks for being a customer!

  • Quelle des Nutzers 
  • Bewertet am 7.1.2020
Luis C.
Technology Manager
Sicherheit & Untersuchungen, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Overall Rating
    3/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    2/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    3/5
  • Likelihood to Recommend
    5/10
  • Quelle des Nutzers 
  • Bewertet am 24.7.2019

"Update to previous review after 3 years"

Kommentare: Another really pet peeve that I did not have enough space for under Cons: It's ridiculous right from the beginning and for years now, you can't hide or remove former users you deleted from the Staff List. Anyone you add will be there forever, cluttering up your view of the Staff list. It's things like this, while initially we were very much advocates for mHelpDesk and thought it had a lot of potential, our views have changed because it just seems stagnant. That, and given subscription prices have risen a lot more than when we started. We've been able to negotiate lower prices as a long time customer, but if we had to pay today's rates based on what we know now, we would look for something else. And it's ok enough for us to stay, but if they were to raise our rates to current, we'd strongly consider leaving.

Vorteile: We initially liked this platform because for what we needed it was one of the best values out there at the time. Granted, anything was better than what we had, which came down to mostly notes in a ticket system in our previous CRM.

Nachteile: Many things have become cons over the years, mostly because we have seen very little improvement from our point of view. It's like development has been minimal at the most. For example, it has some glaringly missing auditing capabilities. A person can assign an Item in a Work Order/Jobs under another person's name, and there is no record of who did it for accountability. The "Items" area is where you add both parts and labor to a ticket, but sometimes you want labor or other general notes that do not print up on a Work Order/Job. However, you can't select which get printed on a WO/Job and which do not, it is all or none. If you sell systems on leases, there is no easy way to track or separate the leases. You can create customer fields for the lease, but if there is more than one lease involved, there's no easy way to do that. We've ended up having to create multiple accounts for the same customer to keep the leases separated, which can cause confusion like which account should should the work order/job be one. There is only a check box for Billable when you add work to a ticket. There's no way to add other options like "Warranty", "Rework" or "Service Plan" plan, for example. You can't add negative quantities to a Job/WO. Meaning while you can add items used in a job, you can't track material you're removing from the site in the same way, such as things you are crediting back or exchanging.

Antwort des Softwareanbieters

von mHelpDesk an 26.7.2019

Luis, thanks for the review. We're continuing to make investments in the user experience so be on the lookout for new functionality this year and into the future. We're glad to hear that our Customer Support team has been helpful and that mHelpDesk has been useful for your business. Thanks for being a customer!

  • Quelle des Nutzers 
  • Bewertet am 24.7.2019