--- description: Detaillierte Informationen über mHelpDesk zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: mHelpDesk Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Field Service Management Software](/directory/10009/field-service-management/software) > [mHelpDesk](/software/77264/mhelpdesk) # mHelpDesk Canonical: https://www.capterra.com.de/software/77264/mhelpdesk Seite: 1 / 34\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/77264/mhelpdesk?page=2) > Die schnellste, einfachste und preiswerteste Service-Management-Software, mit der du vom ersten Kundenkontakt bis zur Bezahlung alles automatisieren kannst. > > Bewertung: **4.3/5** von 823 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet mHelpDesk? mHelpDesk eignet sich perfekt für etablierte und wachsende kleine und mittlere Unternehmen, die eine bessere Organisation, mobilen Zugriff und effizientere Planungs- und Abrechnungsprozesse wünschen. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.3/5** | 823 Nutzerbewertungen | | Bedienkomfort | 4.3/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.4/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 3.9/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.0/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: mHelpDesk - **Gegründet**: 2009 ## Gewerblicher Kontext - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Kanada, Vereinigte Staaten ## Funktionen - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Angebote / Schätzungen - Anlagegegenstand-Management - Anpassbare Berichte - Arbeitsauftragsverwaltung - Aufgabenmanagement - Automatisierung von Geschäftsprozessen - Bericht-Zusammenfassung - Bestandskontrolle - CRM - Dokumentenmanagement - Drag-and-Drop - Echtzeit-Planung - Elektronische Unterschrift - Elektronische Zahlungen - Formularverwaltung - Fotos hinzufügen und bearbeiten - Für gewerbl. & industr. Elektroinstallateure - Gerätenachverfolgung - Job-Management - Kalender-Synchronisierung - Kalenderverwaltung - Kontaktmanagement - Kundendienst-Historie - Leadmanagement - Mitarbeiter-Datenbank - Mitarbeitereinsatzplanung - Mitarbeitermanagement - Mobiler Zugriff - Online-Buchung - Online-Zeiterfassung - Projektmanagement - Release-Management - Reparatur-Tickets - Schätzung - Self-Service Portal - Störfallmanagement - Techniker-Management - Terminplanung - Ticket-Management - Verfolgung von Interaktionen - Verfügbarkeit-Management - Versandmanagement - Vorbeugende Wartung - Vorlagen - Wiederkehrende Termine - Wohnungsinspektionen - Workflow-Konfiguration - Zeitverfolgung ... und 51 weitere Funktionen ## Integrationen (14 insgesamt) - Close - Google Analytics 360 - Google Calendar - Google Workspace - Mailchimp - PayPal - QuickBooks Desktop - QuickBooks Online - QuickBooks Online Advanced - Square Appointments - Stripe - Twilio - WordPress - authorize.net ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Field Service Management Software](https://www.capterra.com.de/directory/10009/field-service-management/software) ## Ähnliche Kategorien - [Field Service Management Software](https://www.capterra.com.de/directory/10009/field-service-management/software) - [Haushaltsservice Software](https://www.capterra.com.de/directory/10062/maid-service/software) - [GaLaBau Software](https://www.capterra.com.de/directory/20004/landscape/software) - [Instandhaltungssoftware](https://www.capterra.com.de/directory/30058/maintenance-management/software) - [Software für die Disposition von Wartungspersonal](https://www.capterra.com.de/directory/30059/service-dispatch/software) ## Alternativen 1. [Connecteam](https://www.capterra.com.de/software/153140/connecteam) — 4.6/5 (5058 reviews) 2. [Jobber](https://www.capterra.com.de/software/127994/jobber) — 4.6/5 (1420 reviews) 3. [FieldPulse](https://www.capterra.com.de/software/153475/fieldpulse) — 4.6/5 (411 reviews) 4. [Clockify](https://www.capterra.com.de/software/169607/clockify) — 4.8/5 (9235 reviews) 5. [Housecall Pro](https://www.capterra.com.de/software/140363/housecall-pro) — 4.7/5 (2737 reviews) ## Nutzerbewertungen ### "Friendly Interface" — 4.0/5 > **Mohamed** | *15. Mai 2025* | Fluggesellschaften/Luftfahrt | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The platform offers robust tools for job scheduling customer, management, invoicing, and real-time job > > **Nachteile**: there is a small performance issues, like occasional glitches and slowdowns which may hinder effenciency. > > Working with mHelpDesk is generally smooth and efficient, offering a user-friendly experience with powerful tools for managing field service tasks ----- ### "Could be great if they tried" — 2.0/5 > **Stuart** | *16. April 2014* | Design > > As a user, I can be their best critic, tester and advocate of their product, but the impression I get is that mhelpdesk do not particularly care, as long as they are getting their money. I have a raft of bugs and issues that I've been dealing with since November, which still are not fully resolved - I won't bore everyone with the details, but; one of the big ones is to do with timezones. If you live in the UK, or generally outside of USA, you're not in luck. The settings do not carry through correctly to email appointments sent to 'Technicians'. Hence an appointment always appears in the calendar 4 hours or so in advance of the time you actually requested. I actually cancelled my subscription this year, as I just was not getting anywhere with the support - I was writing long emails and getting nothing sorted. After I cancelled there was a sudden flurry of activity and they almost got the problem sorted out - they gave me a temporary workaround (so I re-subcribed). This issue is still not properly resolved. In addition, the app doesn't currently support an offline mode - hence it doesn't work if there isn't an internet connection, or if it temporarily loses the connection. The data looks like it's synchronised, but in fact it's lost. The files tab in the app, actually only supports images, which is a shame as the web version supports many other file types - which would be really useful to share with my guys on the road. It's a real shame, as overall the product has so much potential, the principle is very good. But, if only they would take more notice of the users that are using the product and actually get the small glitches sorted out, they might actually have a great product. ----- ### "Field Service Software for any Business to Stay Organized" — 5.0/5 > **Darell** | *9. Oktober 2020* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: You are able to automate your business to keep a customer database, schedule and track work orders. Billing is a breeze with in the email feature you send to your customers. They can pay directly with PayPal or Credit Card account. There is even a feature to generate leads to your business. You can customize your invoices and work orders to meet your business needs. Works on mobile Apps and integrates all your invoices to quick books. > > **Nachteile**: When customers pay from your credit card account, you are only able to setup and activate one payment option at a time. It would be nice to have individual bank accounts set for different sections of your business model. > > Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order. ----- ### "My Dislike of mHelpDesk" — 2.0/5 > **Chinatu** | *10. Februar 2025* | Computer-Hardware | Empfehlungsbewertung: 3.0/10 > > **Vorteile**: Interface is user friendly; site is usable > > **Nachteile**: Poor Customer service, takes a lot of time to get feedback from support team > > Less stress when it comes to Digital Support ----- ### "Great Customer Support" — 5.0/5 > **Julie** | *30. Mai 2019* | Bau | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: It integrates very nicely with my Quickbooks - I also like that it keeps everything streamlined to make my job easier. > > **Nachteile**: Wish there was an option to "CLOSE" the estimates so they just go away versus having to mark them inactive. Once I invoice the customer I have to mark the estimate inactive or "Sent" in the status field so I can keep it separate from the "active" or "approved" estimates - I used the estimates to keep track of my current jobs. > > Overall has been great\! I went to another company and came back to MHelpDesk cause the other software just didn't work like MHelpDesk - I always get prompt and friendly service which make my job easier as I am always in a hurry. ----- Seite: 1 / 34\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/77264/mhelpdesk?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/77264/mhelpdesk) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten