Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Was ist Loc8?

Loc8 ist nutzer*innenfreundlich, intuitiv und kostenlos und bietet ein umfassendes Fachwissen für kleine Dienstleistungsunternehmen. Diese gebrauchsfertige Plattform ermöglicht es Nutzer*innen, Angebote zu erstellen/zu senden, ihre Aufgaben und Teams zu verwalten und gründliche finanzielle Einblicke in ihre Abläufe zu erhalten. Mit intelligenten Xero- und QuickBooks-Integrationen können alle Rechnungen direkt von Mobilgeräten erstellt, verwaltet und generiert werden. Mit Loc8 können Nutzer*innen auch Kreditkartenzahlungen direkt vor Ort annehmen und Barzahlungen aufzeichnen.

Wer verwendet Loc8?

Loc8 ist eine großartige Lösung für kleine, mittlere und große Dienstleistungsunternehmen mit Außendiensttechniker*innen, die physische Anlagen, Einrichtungen und Infrastruktur für ihre Kund*innen aus jeder Branche warten.

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Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über Loc8

Durchschnittliche Bewertung

Gesamt
3,7
Benutzerfreundlichkeit
3,5
Kundenservice
3,8
Funktionen
3,6
Preis-Leistungs-Verhältnis
3,6

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
22%
4
42%
3
27%
2
7%
1
2%
Lois
Lois
Electrical Designer Sr. Supervisor Assistant in USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Excellent for tracking records for a smaller business.

5,0 vor 6 Jahren

Kommentare: Ability to track our jobs and material.

Vorteile:

Easy to use, easy to download documents. Ease of access for other users to track your information. Professional quality. Easy to print documents. Holds large files.

Nachteile:

Would like an easier way to search jobs. Multiple search tools. Times out quickly have to sign in again. Will freeze frequently.

Antwort von Loc8.com

vor 6 Jahren

Hi Lois, Thank you very much for taking the time to write a review about our software, we appreciate and value your feedback. We are glad to know that you are satisfied with our product! Customer experience/satisfaction is at the epicentre of our business strategy! Best regards, The Loc8 Team

Alexandra
administration assistant in Australien
Versorgungsunternehmen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

I find that loc8 makes too many things too hard, it can be so easy, why isn't it?

4,0 vor 6 Jahren

Kommentare: We have to use this software to work with a client.

Vorteile:

I like the drag and drop option. I like the colour code of statues, even though i feel like more colours should be added.

Nachteile:

Unable to add new locations. To add, copy or amend a vendor comment you have to open a whole new small window, why? Unable to highlight tasks and sort by quantity, assets, items... this gets particularly frustrating when there are more than 6 tasks in the job. Also when there are more jobs it gets so hard to amend status or vendor comment to the bottom 3 tasks. Every day template ID has to be added and you are not able to move it to the front, where it belongs, as this is the number one identifier of tasks. Our job requires to know the quantity of jobs in certain statuses. This can get very hard, it would be great to save some statuses to the side bar like with the old version. To enter warranty details, you have to start at 1970! Unable to delete task, everyone makes mistakes! the window to add a new task and makes it hard to identify the correct task. To add pencil notes to a task you have to work with a way too small window, which you are unable to edit or delete after you hit save. After a certain amount of time you are unable to change the status or anything to a task.

Antwort von Loc8.com

vor 6 Jahren

Hi Alexandra, Thank you very much for taking the time to write a review about our software, we appreciate and value your feedback. We are aware of the fact that you are currently required to use a restricted portal of Loc8 as part of your contract with a larger organisation. If you would like, we could organise a call with one of our Support Team members to present you the actual features and benefits of the Loc8 platform which are dramatically different from what you are currently experiencing with this portal. Do let us know when you have time for a call, we would be pleased to continue this conversation with you! Best regards, The Loc8 Team

Alan
UK
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Loc8 v3 - some good features, but execution could be better

2,0 vor 8 Jahren

Kommentare: I've used Loc8 v3 for over 4 years and implemented it into the company I currently work for. Please note; I've not tried Loc8 v4 so I'm not sure how many issues have now been addressed and new features added. Firstly, it depends what you want out of a system and want suits your company. If you're looking to just log engineering time against work orders and schedule works, then Loc8 has pretty good features in this area. However, if you're looking to accurately control and report on SLAs for HelpDesk tickets, then there are multiple weaknesses that will cause you to struggle unless your teams happen to update everything in real time 24/7. Pros:
- Extensive asset management
- Detailed field service reporting (normal / overtime hours, travel time and distance)
- Large selection of columns to customize views
- Strong task / sub-task customization (e.g. checkboxes etc.)
Cons:
- Not very user friendly - can be time consuming completing basic tasks, especially when system is slow
- Not possible to assign normal working week / hours (other than normal / overtime hours, but this purely works out cost not SLA)
- Not able to report on SLA clock stopped duration or retrospectively update HelpDesk tickets
- Different mobile version for engineers that is far less detailed and functions differently. Regular problems with syncing and engineers losing data (e.g. field service reports)
- Despite having decent task / sub-task configuration, it's not possible to print a completed work order to show ticked checkboxes for example, only blank versions to for handwritten. Same goes for signatures.
- Exports are limited to 5000 rows of data - makes it either impossible or extremely time consuming to conduct decent reporting
- Pricing model based on license per user and is not particularly cheap. There are better models out there such as cost based on end user domains so everyone in a whole company can have access under one license
- Customer support in UK when Loc8 UK existed was pretty strong (very good community page), but this has since been disbanded and simplest requests required extensive chasing
- Customer Portal lacks customization to fully lock down potential sensitive information such as internal email correspondence. No support for end users either.
Overall, despite there being some good features, many of them are either poorly thought out / executed or lack the backing of additional features to make the most out of them.

Antwort von Loc8.com

vor 7 Jahren

REVIEW RELATED TO 2015 LOC8 SYSTEM | New 2017 version available! Hi Allan, Thank you for taking the time to write a review about our software! We understand your frustration regarding certain aspects of our platform and we couldn't agree more with some of the points you raise. As you know, we have been working hard to develop an advanced version of our platform in order to thwart these issues that you and other customers have faced using the previous version of our software. We encourage you to take advantage of the 14-day free trial so you can take note of the significant improvements. Our support team will get in touch with you and they will do their very best to optimise your Loc8 experience! Even though you have experienced some inconveniences using our system in the past, we can assure you that customer service is at the epicentre of our business strategy! Sincerely, The Loc8 Team

Brandon
Brandon
Member in USA
Verifizierter Nutzer auf LinkedIn
Sicherheit & Untersuchungen, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great Field Service App

4,0 vor 6 Jahren

Kommentare: So far its been great. I switched because my last FSM software increased the pricing and/or changed the pricing structure. Since I am a very small service company specializing in life safety inspections, I don't always need the routing, GPS tracking, auto emails and SMS, etc. Many programs now days either lump the few options I need (tasks, subtasks, portal, branding, etc) with numerous functions I would never use. This usually prices it out of a reasonable range.....

Vorteile:

The , most important feature, to me is the ability to create a job from within the app, on the fly. Many FSM apps force a user to go to the website via browser to add certain information. I realize that's on purpose, to limit junk information being input into your system, however for smaller companies like me its critical to be able to perform all functions within the app.

Nachteile:

It appears there are certain features that are not in the freemium version. I would like it if there was a way to perform an extended demo of those items. also, It would be great if items not included in the freemium could be on a menu based subscription. Lastly, where most of these softwares fail, in my opinion, is bulk export of everything. I.e. - if I ever cancel for any reason, I should be able to bulk export all of my pictures, files, notes, contacts, work orders, invoices, etc …. most either have very limited export options or require manual export per job, etc.

Antwort von Loc8.com

vor 6 Jahren

Hi Brandon, Thank you for your feedback and review. We will get in touch with you soon regarding a demo of the premium features! Regards, The Loc8 Team

Ben
Director in Australien
Hausmeisterservice, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Loc8 Review

4,0 vor 8 Jahren

Kommentare: We use Loc8 to manage a large scale government Facility Management contract that commenced in April 2016. I have found the team at Loc8 very professional and accommodating to work with during our customisation process for integration with our client's IT Systems. The Loc8 interface is extremely user friendly and the service stability is very good. There are still some features to be added to Loc8 in the coming months that will further enhance our ability to administer the contract. We are very much looking forward to enhanced reporting functionality and moving to HTML, which will allow our field staff to operate the full interface of Loc8 on a tablet. The Customer Support provided is excellent, any critical issues are always addressed promptly. We are looking forward to working further with the Loc8 team to develop features that will be beneficial to both parties. Overall we are very happy with our investment.

Antwort von Loc8.com

vor 7 Jahren

REVIEW RELATED TO 2015 LOC8 SYSTEM | New 2017 version available! Hi Ben, Thank you very much for taking the time to write a review about our software, we really appreciate and value your feedback. Customer service is at the epicentre of our business strategy so we are very pleased to know that your Loc8 experience is a success! Best regards, The Loc8 Team