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Wer verwendet Convoso?

Convoso ist eine Lösung für jede Organisationen, die ihren Vertrieb und ihre Marketingproduktivität steigern möchte. Zum Kundenkreis von Convoso gehören Unternehmen aus zahlreichen Branchen wie Bonitätsverbesserung, Lead-Generierung, Hypotheken und mehr.

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Du bist nicht sicher, ob Convoso das Richtige ist? Mit einer beliebten Alternative vergleichen

Convoso

Convoso

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VS.
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Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
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Kostenlose Testversion
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4,0 (18.381)
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Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über Convoso

Durchschnittliche Bewertung

Gesamt
4,5
Benutzerfreundlichkeit
4,7
Kundenservice
4,6
Funktionen
4,4
Preis-Leistungs-Verhältnis
4,5

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
60%
4
29%
3
9%
2
1%
1
0%
Yogan
Yogan
Dialler Manager in Südafrika
Verifizierter Nutzer auf LinkedIn
Telekommunikation, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

13Ten Convoso

5,0 vor 8 Monaten

Kommentare: Product has helped tremendously to increase productivity and help our campaign and business grow with the amazing features that comes equipped with the product.

Vorteile:

Product is very user friendly and the reporting makes everything all that much more easier to manage productivity.

Nachteile:

The only dialler I have used that has no cons.

Antwort von Convoso

vor 5 Monaten

Thanks for that great feedback Yogan! We've heard similarly from other customers that the solution is both robust for managing sales and lead gen campaigns, and at the same time easy to use. It's true, our real time and historical custom reporting rocks. :)) Good to hear you guys are really driving ROI with the Convoso solution!

Kenneth
IT Manager in USA
Bau, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Convoso and Us

5,0 letztes Jahr

Kommentare: For the most part Convoso is by far the best and easiest dialer to use from an administrative stand point. It's pretty much set and forget on the Agent side (few exceptions aside).

Vorteile:

I like the functionality of Convoso. As an admin I move leads around a lot and anything from uploading lists to determining how many times a lead has been called, to pulling recordings. Convoso Makes it easy with their GUI

Nachteile:

I don't like the fact that if we want/need to add features it's at a price based off of the amount of licenses we have. Having a floor with over 80 Licenses any cost of additional features being restricted to Cost of Feature X amount of agent's limits my ability to add features because it's not 1 set cost. It's 1 set cost x agent licenses.

Chris
Principal in USA
Marketing & Werbung, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

OK dialer with lots of issues

3,0 letztes Jahr

Kommentare: Convoso is an ok dialer with a high price tag and a litany of issues that have plagued our call center. Despite their supposed "highest level support", we've encountered problem after problem. The dialer is decent for setting up drip campaigns and workflow automation, and you'll like it if UI is very important to you, but for us it lacks important features such as a true speed to lead report and the ability to block calls from specific states. Additionally, when issues arise that significantly impact your call center's operations, they won't credit you for the impacted minutes and usage, despite charging you full price. Some of the issues we've experienced include the system intermittently stopping dialing, agents getting stuck in the GUI for months, having to manually log out and log back in, call degradation so severe that agents couldn't make calls, random call centers appearing in our agents' headsets, the dialer being down entirely, and more. While the Convoso team is adept at apologizing, we would advise anyone considering this dialer to have low expectations and prepare for a steady stream of problems. We currently operate with roughly 60 agents on the platform and these issues have prompted us to hold off on moving the bulk of our employees to the platform and has us rethinking our dialer choice.

Vorteile:

+ Nice UI and design + Easy to navigate

Nachteile:

+ Constant issues and bugs one after the next + You're locked into their ecosystem and overpay for DIDs and DID management + Above average cost for the platform as a whole

Heather
CRO in USA
Öl & Energie, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Making more Revenue with Automation, Ease of Use and Contract Rates

5,0 vor 3 Jahren

Kommentare: Awesome support, technology unparalleled and a strong emphasis on compliance and future AI and automation.

Vorteile:

The software increased our contact rates 3x which increased overall sales 3x. In addition, the reporting dashboards allowed us to vastly improve a number of efficiency and agent behavior issues. The dynamic scripting allowed us to pop different scripts and compliance protocols increasing sales.

Nachteile:

This is one of the more pricier softwares but you do, as they say, get what you pay for. I do pay 5-10k more a month than I would with another software but it makes me 250k plus more a month in sales!

Kyle
Senior Director of Operations in USA
Marketing & Werbung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Best-in-class Call Center Dialer

5,0 vor 2 Jahren

Kommentare: Overall, Convoso has helped our call center scale from 40 to 100+ fully remote agents over the 2+ years we have been on the platform. They have a team dedicated to driving your success, and have helped us improve in all dialing KPIs from our previous dialer.

Vorteile:

Convoso provides an industry leading, all in one platform for both Outbound and Inbound Call Centers. Their main strengths and value props are in: Outbound dialing capabilities, granular and custom reporting, DID management, API capabilities, and more.

Nachteile:

The agent-facing dashboard could use further advancement, including more extensive gamification.