--- description: Detaillierte Informationen über Convoso zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Convoso Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Predictive Dialer](/directory/30597/predictive-dialer/software) > [Convoso](/software/76768/cloud-predictive-dialer) # Convoso Canonical: https://www.capterra.com.de/software/76768/cloud-predictive-dialer Seite: 1 / 17\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/76768/cloud-predictive-dialer?page=2) > Erhöhe die Kontakt- und Lead-Konversionsdaten mit der Omnichannel-Kontaktcenter-Software von Convoso drastisch. > > Bewertung: **4.5/5** von 386 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Convoso? Convoso ist eine Lösung für jede Organisationen, die ihren Vertrieb und ihre Marketingproduktivität steigern möchte. Zum Kundenkreis von Convoso gehören Unternehmen aus zahlreichen Branchen wie Bonitätsverbesserung, Lead-Generierung, Hypotheken und mehr. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 386 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.5/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Convoso - **Region**: Woodland Hills, USA - **Gegründet**: 2006 ## Gewerblicher Kontext - **Startpreis**: 90,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Indien, Kanada, Pakistan, Philippinen, Vereinigte Staaten ## Funktionen - Agenten-Schnittstelle - Aktivitäts-Dashboard - Anpassbare Felder - Anrufaufzeichnung - Anrufer-ID - Anrufprotokoll - Anruftext-Aufzeichnung - Anrufverfolgung - Anrufüberwachung - Automatische Anrufverteilung - Automatisches Telefonwahlgerät - Automatisiertes Routing - Berichterstattung / Analyse - Berichterstattung und Statistik - Berichterstattung über Anrufe - CRM - Call-Center-Management - Computer Telephony Integration - Dashboard - Daten-Import / -Export - E-Mail-Management - IVR - Inbound Callcenter - Kampagnenmanagement - Kontaktmanagement - Kundendatenbank - Lead-Qualifizierung - Leadmanagement - Listen-Management - Outbound-Callcenter - Power Dialer - Prädiktive Wähler - Third-Party Integrations - Umleitung der Anrufe - Verfolgung von Interaktionen - Vertriebsaktivitätsmanagement - Voice-Mail - Warteschlangenmanagement - Weiterleitung von Anrufen (Call Routing) - Workflow-Management ## Integrationen (14 insgesamt) - Balto - DebtPayPro - Dynamics 365 Business Central - Google Maps - HubSpot CRM - HubSpot Sales Hub - LeadsPedia - Salesforce Sales Cloud - Velocify - Zapier - Zendesk Sell - Zendesk Suite - Zoho Connect - boberdoo ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Predictive Dialer](https://www.capterra.com.de/directory/30597/predictive-dialer/software) ## Ähnliche Kategorien - [Predictive Dialer](https://www.capterra.com.de/directory/30597/predictive-dialer/software) - [Call-Center Software](https://www.capterra.com.de/directory/30007/call-center/software) - [Dialer Software](https://www.capterra.com.de/directory/30999/auto-dialer/software) - [Telemarketing Software](https://www.capterra.com.de/directory/31034/telemarketing/software) - [CRM-Systeme](https://www.capterra.com.de/directory/2/customer-relationship-management/software) ## Alternativen 1. [LiveAgent](https://www.capterra.com.de/software/102188/liveagent) — 4.7/5 (1754 reviews) 2. [Ringover](https://www.capterra.com.de/software/169627/ringover) — 4.7/5 (860 reviews) 3. [DialedIn CCaaS](https://www.capterra.com.de/software/29589/callcenternow) — 4.8/5 (315 reviews) 4. [Readymode](https://www.capterra.com.de/software/136728/readymode) — 4.6/5 (139 reviews) 5. [Nextiva](https://www.capterra.com.de/software/175788/nextiva) — 4.6/5 (915 reviews) ## Nutzerbewertungen ### "The best CMS for calls." — 5.0/5 > **Idris** | *16. Januar 2025* | Gewerbeimmobilien | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I like the automated taxt generator, and the noise filter most importantly. > > **Nachteile**: It delays in script popped up, withthout strong network connectivity. > > My experience with Convoso was very great, I love the software flexibility. ----- ### "Best of the Best\!" — 5.0/5 > **Malik** | *16. Januar 2025* | Einzelhandel | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Easy navigation, and its user friendly with no glitches > > **Nachteile**: Nothing really this crm is the best I ever used > > My overall expereince with Convoso has been amazing, with over 12 years experience in the BPO industry this is one of the best softwares I ever used. ----- ### "Dramatically Improved Our Contact Rates" — 5.0/5 > **Carlton** | *12. Februar 2026* | Einzelhandel | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Noticeable increase in contact and close rates Strong reporting and analytics Highly customizable campaign management Scalable for growing teams > > **Nachteile**: Like any robust system, there is a learning curve at first, but once configured properly, it’s extremely powerful. > > We’ve seen a dramatic improvement in both contact rates and close rates since moving to ConvoSo. The platform has allowed us to optimize dialing strategies, manage campaigns more effectively, and gain better visibility into performance metrics. One of the biggest advantages is the depth of features available. ConvoSo offers extensive customization, allowing us to tailor call flows, reporting, user permissions, and integrations to match our exact operational needs. The reporting tools provide actionable insights, and the dialing technology has significantly increased efficiency across our sales team. ----- ### "Customer Service - Reports - Confidence Level - All Needs Improvement" — 3.0/5 > **Rahoul** | *9. September 2025* | Versicherung | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: User friendly interface - The options in the main menu and the sub menu options are very much self explanatory > > **Nachteile**: Customer Support - I am not happy at all with the customer support. Let me give you an example that fits in my experiences on most of the interactions. A day I reported a few leads without any customer on the other line. Those leads were just 30 minutes old because it took time to take lead IDs from the live agents in production. I was asked for most recent examples so I went back and this time came back with new examples within 15 minutes. Meanwhile, the issue was resolved and I was informed to get back if the issue happens again. My point was to know what went wrong there but eventually I didn't get to know that and we were put on wait for that issue to happen again. Another example, on another incident I asked for RCA on something that was terribaly wrong on Convoso (Global Outage at Convoso that day) and I got the RCA after more than 3 follow ups. The received RCA was very generic without any actions taken to prevent that issue from happening again. The reports also are not excel friendly, specially when you want put a vertical and horizontal breaks together. > > If there is something wrong operationally with Convoso I need to goto Customer Support but I don't get answers there and if something is good going, that time also I don't know why it is all good. So overall, I never build a confidence nor I get any actions or learnings. It's going good, celebrate. It has a problem, should get fixed in sometime automatically. Like restarting a laptop has solved 80% of the problems but that's not the actual troubleshooting. ----- ### "Convosso genuine review" — 5.0/5 > **Udom** | *20. Februar 2026* | Versicherung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Great software for our Insurance Agents. Easy to use on their side and mine. I use it to monitor calls and coach agents through enrollments. > > **Nachteile**: Only thing I disliked was you need to have a stable and steady internet connection to use convosso and if your internet acts up mid call you might be logged out. > > Very good overall Great software for our Insurance Agents. Easy to use on their side and mine. I use it to monitor calls and coach agents through enrollments. There are many different ways to search for a call. It is very easy to find what you are looking for. Then once you get your search results, there are a lot of ways to filter them. You can even save the results for later and name it for easy reference when you go to find it again. Calls are also easy to download. My experience with Convoso has been topnotch\! ----- Seite: 1 / 17\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/76768/cloud-predictive-dialer?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/76768/cloud-predictive-dialer) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | ----- ## Strukturierte Daten