Convoso Predictive Dialer

Convoso Predictive Dialer

von Convoso

Wer verwendet Convoso Predictive Dialer?

Convoso ist eine Lösung für jede Organisationen, die ihren Vertrieb und ihre Marketingproduktivität steigern möchte. Zum Kundenkreis von Convoso gehören Unternehmen aus zahlreichen Branchen wie Bonitätsverbesserung, Lead-Generierung, Hypotheken und mehr.

Was ist Convoso Predictive Dialer?

Erhöhe die Kontakt- und Lead-Konversionsdaten mit der Omnichannel-Kontaktcenter-Software von Convoso drastisch. Der Predictive Dialer mit überlegener Recycle-Logik in Kombination mit Lead-Management-Automatisierung ermöglicht es Outbound-Kontaktcentern, mehr Leads schneller durch den Trichter zu ziehen. Mit dem dialogorientierten KI-Agent kannst du veraltete Leads in Live-Transfers umwandeln. Außerdem kannst du von einem engagierten Convoso-Teammitglied profitieren, das dir beim Erlernen des Systems und dem schnellen Verfolgen deiner Ergebnisse hilft. Mindestens 10 Agenten.

Convoso Predictive Dialer – Details

Convoso

http://convoso.com/

Gegründet 2006

Convoso Predictive Dialer – Kostenübersicht

Convoso Predictive Dialer bietet keine Gratisversion, aber eine kostenlose Testversion.

Kostenlose Version

Nein

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Training

Live Online

Webinare

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

Convoso Predictive Dialer Funktionen

Call Center Software
Anrufaufzeichnung
Anrufprotokoll
Anruftext-Aufzeichnung
Berichterstattung / Analyse
Echtzeit-Chat
Eskalationsmanagement
Gemischtes Call-Center
Inbound Callcenter
Kampagnenmanagement
Manuelles Wahlsystem
Outbound-Callcenter
Progressives Wählersystem
Prädiktive Wähler
Sprachdialogsystem (IVR)
Warteschlangenmanagement
Anrufaufzeichnung
Anrufplanung
Anruftext-Aufzeichnung
Anrufverteilung
CRM
Power Dialer
Preview Dialer
Progressives Wählersystem
Prädiktive Wähler
Anrufaufzeichnung
Anrufplanung
Anrufüberwachung
FCC-Compliance
FTC-Compliance
Kampagnen-spezifische Anrufer-ID
Kampagnenmanagement
Leadmanagement
Listen-Management
Umleitung der Anrufe
Anrufaufzeichnung
Anrufprotokoll
Anruftext-Aufzeichnung
Automatisches Telefonwählgerät
CRM
IVR / Spracherkennung
Inbound Callcenter
Lead-Distribution
Outbound-Callcenter
Weiterleitung von Anrufen (Call Routing)

Convoso Predictive Dialer – Nutzerbewertungen

Zeigt 5 von 14 Nutzerbewertungen

Gesamt
4,6/5
Benutzerfreundlichkeit
4,7/5
Kundenservice
4,9/5
Funktionen
4,7/5
Preis-Leistungs-Verhältnis
4,8/5
Verifizierter Rezensent
OUTBOUND SALES REPRESENTATIVE
Krankenhausversorgung & Gesundheitswesen, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 3.5.2019

"A Friendly user software"

Kommentare: I have great experience with convoso.

Vorteile: What I like the most about the convoso is its very easy to used , we were not having any problems in contacting our clients since it is reliable and options were given and can easily to be found. The dialer itself has an option to save your callbacks and remind you when to call your prospect , it has. Also a call history where you can track some previous calls and we have not experience any issues of the dialer at all. I highly recommend to used the dialer in taking calls especially for an outbound campaign account since this will be a big help to be more productive in your business.

Nachteile: The software designed is almost perfect but when its not meeting the required speed of your internet connection for some reason the dialer will automatically in force-paused until you have the right speed.

Antwort des Softwareanbieters

von Convoso an 9.5.2019

We're pleased to know that you are benefiting from using Convoso and we are very grateful to have such loyal customers such as yourself! Thank you for entrusting us with the care of your marketing campaigns and all of us here at Convoso look forward to continuing your success with our platform.

  • Quelle des Nutzers 
  • Bewertet am 3.5.2019
Imelda C.
Virtual Assistant
13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    Nicht bewertet
  • Wahrscheinlichkeit der Weiterempfehlung
    8/10
  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 12.2.2019

"Contact Center VOIP and dialer for inbound or outbound calls"

Vorteile: If you have a contact center with more than 10 agents, this is a good dialer to use. It has a good quality of voice. You can customize the disposition based on recyclables or non recyclable leads. Calls come in smooth most of the time and wait time is just right. It is easy to use and since its a web based tool, just log in at any browser, hit availability and you are good to go. Forms when filled up are saved automatically. Caller id also works on inbound calls.

Nachteile: There would be times that you might be waiting 5 minutes or more for the next call, it seems that calls not coming through even if you are available. It means that the browser might have frozen, you need to logout and log in. However, if you log in it might say that you still have an active session, you need to clear browser and cache in order to log in and use the tool again. There would also be times that there's a delay. You might hear a phone call ending , you just need to click reconnect. There may be times that you can not hear anything on the line. It may depend on connection.

  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 12.2.2019
Verifizierter Rezensent
Chief Technology Officer
Versicherung, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    3/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    7/10
  • Quelle des Nutzers 
  • Bewertet am 29.11.2018

"This should be your first Dialer!"

Kommentare: We ended up going with a different product. That being said, if the connectivity issue had been resolved this is the platform we would use today. Use this first and if it works on your network never go anywhere else.

Vorteile: This system is so easy to use and so easy to administer. Support is quick to help answer questions or implement new features.

Nachteile: Recording quality for us was low and there were several connectivity issues. After replacing most of our network hardware we had to discontinue use and go with a different provider. There have been no issues with the new provider but I wish I had the Convoso ease of use and interface back.

Antwort des Softwareanbieters

von Convoso an 10.12.2018

We understand that connectivity issues can be extremely frustrating. While we don't know what happened here as no company information was provided, we wouldn't be able to provide the level of service we have for the past 13+ years if we were experiencing connectivity issues that went unsolved. However, we understand that for one reason or another you experienced them and appreciate your feedback.

  • Quelle des Nutzers 
  • Bewertet am 29.11.2018
Holly D.
Director of Marketing
Marketing & Werbung, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 14.9.2017

"Convoso's system and team are amazing! They take care and consideration of their customers needs "

Kommentare: We have EVERYTHING I believe! This system was built in such a way that you can add or remove features your team needs as it grows. I am really impressed with he fact that you all really listen to what the customer needs and make changes on a global level when you find a helpful fix for 1 client and make it available for all.

Vorteile: I love how flexible the system is and that a lot of changes don't require an engineering background to apply. Their team walked us through the custom features and reports we needed and made themselves available the days we launched in order to help troubleshoot. This team really goes above and beyond for customers needing custom fields. If the changes look like a good fit they instantly make them available to ALL current users as well!!

Nachteile: There is a slight learning curve like with any new software so be patient because on day 2 when it all clicks you will be so thankful! Everything is liked, but some of the reports could be combined due to the ability to customize further to meet your specific kpi needs.

Antwort des Softwareanbieters

von Convoso an 9.11.2017

Holly, thank you so much for the kind words. It has been an absolute pleasure working with you and the entire team at Car Guardian. Our goal at Convoso is to provide a platform that is easy-to-use yet flexible to meet the requirements of every type of business and your review is another validation that we're on the right path. Thank you once again!

  • Quelle des Nutzers 
  • Bewertet am 14.9.2017
Verifizierter Rezensent
National Account Manager
1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    Nicht bewertet
  • Quelle des Nutzers 
  • Bewertet am 6.5.2018

"An excellent piece of software that has lead to increased productivity and leads using automation."

Vorteile: The number of leads that get generated and converted after using this software has been astronomical. It's lead to very large gains & has become an integral piece of software to our company.

Nachteile: The program feels perfected at this point and so cons are nearly non-existent. We love the clean and intuitive UI & we love the way reports get exported in a timely manner. The only inconvenience we experience at times are network related & they are so rare we barely notice.

Antwort des Softwareanbieters

von Convoso an 14.5.2018

Thank you so much for the kind words. We're happy to hear how Convoso has lead to very large gains for you and will continue to do everything we can to keep it that way. We're always striving to be 100% error-free and know that we are on top of it whenever you do experience any network issues.

  • Quelle des Nutzers 
  • Bewertet am 6.5.2018