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Was ist Keap?
Infusionsoft ist eine cloudbasierte Vertriebs- und Marketingplattform, der 125.000 kleine Unternehmen vertrauen. Die Plattform vereint Customer-Relationship-Management (CRM), Marketingautomatisierung und eCommerce in einem zentralen System, sodass kleine Unternehmen personalisierte Verkaufs- und Kundenserviceerlebnisse bieten und mehr Geschäfte abschließen können.
Infusionsoft bietet derzeit für die ersten drei Monate 50 % Ermäßigung an. Sieh dir jetzt die Demo an, um zu erfahren, wie die Anwendung deinem kleinen Unternehmen helfen kann.
Wer verwendet Keap?
Ob es sich um ein Geschäft handelt, das über eine Website, einen Einzelhandels-/Bürostandort oder ein Verkaufsteam verkauft, InfusionSoft hilft Ihnen, Ihren Umsatz zu steigern, Zeit zu sparen und sich zu organisieren.
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Keap
Bewertungen über Keap
Keap Review
All the finest at one convenient location.
Kommentare: Keap helps us streamline our CRM procedures, thus it's in regular use here. Keap aids us in solving company issues including lead management, marketing campaign automation, and client communication management. We want to use Keap to improve productivity and patron happiness by collecting and following up on leads, monitoring sales activity, and keeping in touch with patrons on an individual basis.
Vorteile:
You may program your advertising push with keap. The system automatically stores the produced leads where users may access them. The administrator may monitor every aspect of the delivered emails, from when they were opened to which links were clicked and for how long. The information provided here will allow users to adjust their campaign accordingly.
Nachteile:
There are per-customer and per-subscriber costs for integrating keap with other applications. In exchange for a restricted number of users and page views, it offers free data movement.
Antwort von Keap
letztes Jahr
Hello Saskia! We're so happy to hear that Keap has been helpful to you and your business! Thank you for taking the time to leave us a review.
In Betracht gezogene Alternativen:
Keap: A difficult app with lots of potential
Kommentare: We have used it for over ten years now and stay because it does work however, there are a lot of features that are missing or are just dated. Luckily, we have found work around for most but it is discouraging that they haven't updated these.
Vorteile:
The campaign management element of Keap is absolutely fantastic and one of the main reasons we have kept it over the years. It also integrates with A LOT which is really useful for us.
Nachteile:
They don't update very frequently and don't give features that their customers want. Their order forms and internal web forms are beyond dated and the landing page builder they sourced out to another company is one of the worst builders I have ever used. Their customer service is also a joke.
Antwort von Keap
letztes Jahr
Hello Amanda, Thank your for taking the time to leave us a review! We're happy to hear that you find the campaign management tool to be fantastic! It's one of our favorite features as well. Regarding updates to the products, we do have some exciting new things coming out very soon. Here's a link to our product update page to keep an eye out: https://keap.com/product-updates We're sorry to hear that you've had some poor experiences with our support team. If you ever have a bad experience with support, we do send out customer surveys after each case. If you'd like to discuss a past bad experience, please feel free to reach out. We're happy to look into things further on your behalf.
Honest review
Kommentare: Overall, I’d rate my experience with Keap a solid 6. The platform has powerful automation and CRM features that can really streamline my workflow, but it comes with a high price tag that’s tough for small businesses. The learning curve is steep, which can be overwhelming at first, and I sometimes wish for more customization options. While the support team is helpful, I’ve encountered longer wait times than I’d like. The mobile app could also use improvement, as it doesn’t offer all the desktop features. Overall, it’s a good tool with great potential but has some areas that need work.
Vorteile:
Keap has been a game-changer for me with its easy-to-use automation and CRM features. I love how I can customize workflows, track everything in one place, and get great insights to grow my business.
Nachteile:
Keap can be quite pricey, which might be a stretch for smaller businesses like mine. The learning curve is also a bit steep; it took me time to navigate all the features fully. I sometimes wish for more customization options in reporting, and the mobile app doesn’t have all the desktop features, which can be frustrating when I'm on the go. Lastly, while customer support is helpful, I've experienced longer wait times when I really needed assistance.
Antwort von Keap
vor 3 Monaten
Hello Toshia, Thank you for taking the time to share your experience. We love to hear that Keap has been a game changer for you. We also appreciate your thoughtful feedback. We are working to release updates that will make learning Keap easier than ever.
In Betracht gezogene Alternativen:
Great for emails and newsletter creation!
Kommentare: We use this consistently to manage our email marketing and newsletters.
Vorteile:
Has a lot of extra functions, making it more than just a simple email platform
Nachteile:
The pricing is getting to be on the higher side, compared to similar services
Antwort von Keap
vor 3 Monaten
Hello Bryan, Thank you for taking the time to leave a review! We're happy to hear that you've discovered keap to be more than just a simple email platform. We appreciate the feedback surrounding price, our team is always working to add more value into our product and education offerings.
In Betracht gezogene Alternativen:
I'm keaping this CRM
Kommentare: I recommend Keap to anyone looking for a CRM. It has the right combination of all those critical components. Our previous CRM was a problem in and of itself, but Keap actually helps us solve problems. We couldn't be happier.
Vorteile:
I like Keaps automation the most. I'm no longer swamped with repetitive mind numbing tasks. I only need to set the automation once and it continues to perform the way I need it to. Keap is user friendly and has readily available customer support. Using any CRM can be tedious but Keap is just so easy to use and customize.It has wonderful contact management, lead capture, and tracking tools.It's also very flexible. Keap can help with a landing page and forms to go with it.
Nachteile:
I'd like the calendar management to be more thorough, but other than that I don't have anything bad to say about Keap.
Antwort von Keap
letztes Jahr
Thank you for taking the time to leave us a review and recommending us to others! We're happy to hear that you're "Keaping this CRM"!
In Betracht gezogene Alternativen:
Very good workflow automation but lacks many basic features
Vorteile:
The campaign builder is incredible. If you're creative enough and know how to use the software (takes time) you can automate ANYTHING for your marketing strategies. One thing that doesn't get much attention is the Actionsets module. It's a legacy tool in the system but man does it do a lot! Actionsets expand all possibilities but are very hard to manage.It requires a lot of third-party softwares for most campaigns, especially the integration ones such as PlusThis, Zapier, LeadsBridge.
Nachteile:
The Email Broadcasts interface should offer more options to customize the marketing emails. Right now it does enough but there's so much more it needs. I often have to add my own code to the email to make things look a certain way.The Legacy Email Templates deserve a little upgrade too, the interface looks very 2000s and often breaks the formatting if you don't know how to use it.
Antwort von Keap
letztes Jahr
Thank you for taking the time to leave us a review. We're glad you enjoy the Campaign Builder and Action Sets. We appreciate your feedback regarding our Email Broadcast interface. We are working to add more updates to it, some of which should be out soon!
It's great that KEAP can keep track of my clients' information
Kommentare: Keap is our primary customer relationship management tool, and it stores not only marketing and sales data but also details on our customers' accounts, such as their plans, employees, invoices, subscriptions, and more.
Vorteile:
The most profitable methods of reporting can be extensively tailored with the entirety of custom fields, saved, and reused over and over again. Some reports may long for additional features common to all reports, but overall the feature set is quite enough.
Nachteile:
It might be difficult to keep track of the background of changes made to corporate paperwork, client paperwork, subscription paperwork, etc. While this is not unprecedented, there are situations when knowing who changed a subscription or configuration is essential but cannot be identified in Keap.
Antwort von Keap
vor 2 Jahren
Hello Rachel, We appreciate you taking the time to share your experience with Keap! We're glad to hear that using Keap has helped reduce the amount of time and effort spent on follow-up. Thank you for the feedback regarding being able to see more User actions. We went ahead and submitted that as feedback on your behalf.
Real hit or miss
Kommentare: Great software but really lacking on the customer support end. Towards the end when the bills increased and began to add up, we were told by customer service that we could be put on a special payment plan. This was great news, but unfortunately the sales team did not communicate with the tech team, who permanently deleted our data off their systems before the financial arrangement could be setup. Fortunately we backed up most of our data, but that lack of communication could have been disastrous for any other business.
Vorteile:
They were able to customize the software so that it met our needs as a database for managing subscribers. There was virtually no downtime in the years we were with this company. Once users were trained on certain tasks, it was very easy for employees to pick up the software and become comfortable with it.
Nachteile:
The pricing structure charges by the amount of contacts you have. We logged every sale into this database from even one-time customers, which added up over the years to a point where we were paying hundreds each month for a database of users who were not active. The underlying system also seems to be geared towards companies who are interested in cold calls and commission-type sales jobs. While they did customize their software to fit our needs we were still warned that we were required to send communications through their specialized tracking system in order to measure engagement and leads. Our regular email blasts were not considered good enough.
Antwort von Keap
vor 2 Jahren
Hello, Thank you for taking the time to leave us a review. We're glad to hear that once trained, your employees easily picked up Keap and became comfortable with their assigned tasks. We're sorry to hear that you didn't leave on good terms. If you'd like to reach out to our team, we're happy to look further into your payment plan situation.
Perfect for streamlining operations
Kommentare: The experience has been very positive and productive
Vorteile:
Keap is an amazing platform for simplifying and effectively managing customers, leads, and prospects. The support team is exceptional to help you scale and grow your processes.
Nachteile:
There haven’t been too many factors or features to dislike about Keap
Antwort von Keap
letztes Jahr
Hello Sai, We appreciate you taking the time to leave us a review! We're glad to hear that your experience has been very positive and productive. We'll be sure to pass along that you have found our support team to be exceptional.
Automations that facilitate processes
Kommentare: The scheduling of appointments with clients makes it possible to have the follow-up of each client from the beginning, giving a good service and building good sales
Vorteile:
Keap has been a guaranteed ally to automate activities that make potential clients have a perfect follow-up and value them more without leaving other clients behind, it helps to market products in a more professional way with marketing management that increases income and decreases workflows
Nachteile:
The free trial they gave me did not have all the functions activated, they should enable everything to be able to manage all their tools from the beginning
Antwort von Keap
vor 3 Monaten
Hello Dylan, Thank you for sharing your experience with Keap! We appreciate your feedback on the free trial. We understand the importance of exploring features, and your input will be helpful as we continue to refine our trial experience. Thank you for your thoughtful review and for choosing Keap to support your business success!
Keap Is Vital to My Business!
Kommentare: Overall my experience with Keap has been great. The company has a great vision and purpose and the entire community associated with Keap from users to partners has always been encouraging, supportive and inspirational. As a software, it has been instrumental to my business' continued growth.
Vorteile:
Keap has become a vital part of my business. As a small business owner I did not have the money to hire a full time assistant to help me and Keap has helped fill that space. Being able to set up automations that not only help collect new leads for my business, but also help get those potential clients scheduled in my calendar without me needing to do a thing saves me so much time and energy. I have been able to create marketing campaigns that run like clockwork generating new leads and sales. I honestly could not run my business without it.
Nachteile:
Keap can have a bit of a learning curve to it. As with any software it can take some time to get things set up and running the way you need them to.
Antwort von Keap
vor 11 Monaten
Hello Heather, We're happy to hear that Keap was able to fill the space of an assistant to help you and your business. We love hearing that you find the Keap ecosystem of partners and users to be encouraging, supportive, and inspirational. Thank you for leaving us a review, we wish you the best!
In Betracht gezogene Alternativen:
Keap max classic. Some pluses, some minuses
Kommentare: Excellent. For a decade I've used it and there's always been a way to do what I needed to (sometimes with integrations but it's big enough that most integrate with it).
Vorteile:
It's campaign builder is flexible and can accomplish most marketing and work flow automations a company could think of.
Nachteile:
Max Classic is complicated comparatively and has a high learning curve.
Antwort von Keap
letztes Jahr
Hello John! Thank you for being a customer of ours for a decade! We appreciate you sharing your experience and are happy to hear that you find Keap excellent!
They used to be the only game in town
Kommentare: For years, it was a great platform but they just kept making decisions that really were not in the interest of their users and year after year of promises to make things better it felt like an abusive relationship.
Vorteile:
Because they were the first real CRM/email system of its kind, I was an early user and advocate.They set the stage for a lot of platforms you see out there now and for the longest time it was the backbone of my business.
Nachteile:
Thier support team has been almost useless. I've been a power user for years, and most of the time trying to get help if there was an issue was like dealing with a toddler.Sorry to be rough, but it's true. It got really frustrating, and I just couldn't take it anymore.I've been a user since 2007 and it was a hard day when I finally just couldn't put up with them anymore.
Antwort von Keap
letztes Jahr
Thank you for taking the time to share your thoughts. It's wonderful to hear that you were an early adopter and advocate of Keap. We're sorry to hear about your frustrations with our support team. We're continuously working to improve our services and user experience. We understand how important it is to have an effective support team. If you ever decide to give Keap another try, we hope you'll notice the positive changes we've made. Your long-time support has been greatly appreciated, and we'd love the opportunity to win back your trust. If you have any further comments or suggestions, please feel free to share them with us. We wish you the best in your business endeavors.
You are in good hands with Keap. Its Impact is instant.
Kommentare: Keap free up my space by taking over simple but repetitive tasks daily. I now have more time to concentrate on other personal roles.
Vorteile:
In my journey dealing with Sales, challenges has been there especially handling new environments. With all the variables on my shoulder, it is my job to keep keep things running smoothly. Keap helps me stay organized and neat on job. It organizes my daily work in one place as well as managing customer information. It saves me time and energy on simple repetitive tasks.
Nachteile:
No no no. Keap is clean. Everything about it is for the goodness of you job. I enjoy using it and I have no complaints so far.
Antwort von Keap
letztes Jahr
Hello Disco, We appreciate you taking the time to leave us a review. We're happy to hear that you have no complaints. Thank you for being with us for more than 2 years. We wish you the best!
Effective Marketing With Keap
Vorteile:
Handling email marketing with Keap is easy and it comes with lots of customization features.
Nachteile:
No major issues whatsoever with Keap. It is amazing.
Antwort von Keap
vor 9 Monaten
Hello Ilenia, Thank you for taking the time to leave us a review. We're happy to hear you find Keap to be amazing.
Keap is great but it could be better
Kommentare: My overall experience with Keap its in the mid-level. Been using for over 5 years since it was named Infusionsoft and it's been a good tool to have in our email marketing campaign
Vorteile:
What I like the most is that just updated their email design page and now emails have a better look on both desktop and mobile.
Nachteile:
Not so great on the flow of their website management. Its hard to understand how to organize contacts, tag emails and the automated email marketing its great but again you have to dig in to learn how it works.
Antwort von Keap
letztes Jahr
Hello Erick, Thank you for taking the time to leave us a review and for being a long-time customer of ours! We appreciate the feedback regarding ease of use on some of our features. We are working to release more resources and extend our help articles and Keap Academy Courses to help new Users get up to speed more quickly.
good program
Vorteile:
you only want to understand the way to use this software then your life will be change due to its
Nachteile:
the best things in keap that it can be continuously management your data everyday and any time but it must have more update to keep it always on the top .
Antwort von Keap
letztes Jahr
Thank you for taking the time to leave us a review! We appreciate it.
Automating business made easy
Kommentare: Good experience and great software to automate my business
Vorteile:
Automated emails for marketing made my job much easier
Nachteile:
The price. It was expensive compared to others
Antwort von Keap
vor 4 Monaten
Hello Sarah, We appreciate you sharing your experience with Keap! We're glad to hear that automated emails have made your job much easier. We appreciate the feedback on price, our team is always working on adding features to bring even more value to our users.
Avis keap
Vorteile:
I like its speed and simplicity, allowed me to follow my sales more closely, customer service management
Nachteile:
the beginning of using this software was difficult for me but after perseverance I got through it
Antwort von Keap
letztes Jahr
Thank you for leaving us a review! We're glad to hear you're in a good place with Keap and that you enjoy it's speed and simplicity.
Automation of our sales and marketing processes with Keap.
Kommentare: I am very satisfied with my experience using this software for the last three years. It has been an invaluable tool for my work as a marketer and has significantly improved my ability to automate and streamline my sales and marketing processes. If you are looking for an all-in-one solution to automate your business, I would definitely recommend considering Keap.
Vorteile:
What I like the most about this software is that it allows me to organize and automate many of my daily tasks. For example, I can easily schedule a series of personalized emails for a marketing campaign and the software takes care of sending them to the right customers at the right time. I can also create custom contact forms and add them to my website, which helps me capture leads and automatically organize them in a database.
Nachteile:
Some features that can be a bit confusing at first. When I was first setting up my workflows, it took me a bit of time to understand how they worked and how to customize them for my business. Also, while the tech support is great, sometimes I would have liked more customization options.
Antwort von Keap
vor 2 Jahren
Hello Jared, Thank you so much for sharing your experience with us. We appreciate you recommending us to others! I will pass along your feedback regarding more customization options.
Super useful for task management
Vorteile:
I have been using Keap tool for a while now and one of the features I find quite interesting is its task and appointment management tools. Keap provides a straightforward way to stay organized & efficiently manage time. The platform's capabilities have streamlined my workflow and kept things on track.
Nachteile:
Nothing as such as it is decently priced and super useful!
Antwort von Keap
letztes Jahr
Hello Mitusha, We're happy to hear that you find Keap to be a straightforward way to stay organized and efficiently manage time!
Keap would be ok if you have programming experience
Kommentare: It took me more time to work ON keap than work on my business.
Vorteile:
Hand on training to get set up was appealing. Customizable functionality.
Nachteile:
Keap did not really integrate with anything, so all of the contacts had to be manually added. If you wanted it to do anything you had to build out the automation and I had no experience with programming. When I told them it was not working they kept all my money and would not even give me a partial refund. DO NOT sign up for a year until you KNOW it is going to work for you. I was told I could use my cell phone for the text and calling function and then when I went to set it up I was advised not to. After paying for one on one training I had gotten no where after 3 of my sessions. They were going to try to figure out how to do a few thing in between our appointments and then when we would meet again they would not have done it and acted like I should devise a work around.
Antwort von Keap
vor 2 Jahren
Hello Karly, We're sorry to hear that you weren't better supported during your set up period. We'd like to look into your experience further. Can you please email socialsupport@keap.com with your information so that we can look up your account?
An efficient CRM solution
Kommentare: Overall, I have had an excellent experience with Keap. It is a great all-in-one CRM platform that is easy to use and provides great customer service. The only downside is that it can be a bit pricey, but if you are looking for an all-in-one CRM platform, Keap is a great choice.
Vorteile:
Keap is an incredibly user-friendly all-in-one CRM platform that makes it easy to manage customer relationships. I love how quickly I can access customer data and generate reports. The customer service team is also incredibly helpful and always on hand to answer any questions I might have.
Nachteile:
The one downside of Keap is that it can be a bit pricey for some businesses. However, if you are looking for an all-in-one CRM platform that is easy to use and has great customer service, Keap is a great choice.
Antwort von Keap
vor 2 Jahren
Hello Sofia, Thank you for taking the time to share feedback on your experience with Keap. We greatly appreciate your kind words and are delighted to hear that you find Keap to be efficient and user-friendly. Regarding your comment on pricing, we understand that affordability is an important consideration for businesses. We constantly strive to provide a valuable solution at a competitive price. Once again, we appreciate your feedback and your endorsement of Keap.
Small business marketing made easy!
Vorteile:
So easy for small/new businesses to start marketing and engaging with customers
Nachteile:
no issues at all the automation process is so simple it does the work for you
Antwort von Keap
vor 2 Jahren
Hello Alyssa, Thank you for the review! We're glad to hear that Keap has made small business marketing easier for you.
Keap from a Person who is not techie
Kommentare: Business Problems that could be Solved by Keap:Keap is a powerful customer relationship management (CRM) platform that helps businesses manage customers, track leads, automate marketing, and more. It can help businesses to increase efficiency, reduce costs, and maximize sales. It can also help them to better understand their customers, segment them for targeted marketing, and build better relationships.Benefits of Using Keap:Keap is a comprehensive CRM platform that helps businesses streamline their operations and maximize their sales. It is easy to use and provides users with a range of features and services that can help them to better manage customers, track leads, automate marketing, and more. It is also highly customizable and can be tailored to meet the specific needs of the user. Additionally, Keap offers competitive pricing plans that make it an affordable option for businesses of all sizes.
Vorteile:
Keap is an easy-to-use, all-in-one customer relationship management (CRM) and marketing automation solution that helps small businesses grow.• Keap provides a variety of tools to manage contacts, automate tasks, and maximize customer engagement.• It is customizable and scalable, allowing businesses to tailor their solutions to their needs.• Keap offers integrations with popular third-party applications, making it easy to sync data and automate processes.• The platform provides access to a team of in-house experts to assist with setup and training.
Nachteile:
Keap is more expensive than some of its competitors, so it may not be the most cost-effective solution for small businesses.• The user interface can be confusing and difficult to navigate for new users.• The customer support is limited, and the response time can be slow.• Keap is more expensive than some of its competitors, so it may not be the most cost-effective solution for small businesses.• The user interface can be confusing and difficult to navigate for new users.• The customer support is limited, and the response time can be slow.
Antwort von Keap
vor 2 Jahren
Hello Debbie, Thank you for leaving us a review. It sounds like you've utilized many of Keap's features to help streamline and automate your business. We love hearing that!