YourMembership

Great value for your money. Always improving, with no need to upgrade.

Kommentare: YM delivered a stable, reliable platform to 15 of our associations and allowed us to shift investment to other proprieties without losing features.

Vorteile:

Community Brands continues to invest in the YM platform, and as a SaaS product, upgrades are delivered on a regular basis without the need for continuous testing by the user base.

Nachteile:

Occasionally, your product enhancement request can be lost among the hundreds of other customers using the product. It is best to team up with other customers to upvote your recommendations.

Single site for our members

Kommentare: Provides me an easy way to review dues and donation payments. Much better than what we had before.

Vorteile:

Being a portal for our members, the site allows searching for other members via numerous criteria.

Nachteile:

Many of our older members do not take advantage of the site as much as we might like. Not YM's fault at all. They are just not into anything online at all.

Avoid

Vorteile:

The Interface looks modern and nice. That's it.

Nachteile:

Server times out multiple times a day and you have to go back and refresh while navigating around. Prompts for a 30 day code to be entered at least once a week, sometimes more. When people are purchasing tickets for events, the database reuses invoice and registration numbers so there is not an accurate count or record.

Best All-Encompassing Member Solution for Organizations Without an IT Department?

Kommentare: YM has allowed us to:
a) unify all our different country operations on to a single software base;
b) replace a range of on-premises systems with a single cloud solution; and
c) meet the modern expectations of our members and customers without having to have an IT Department.

Vorteile:

We selected YM because it covers all the bases needed by a non-profit member organization (website, member management, donation management, groups, events and online store) in one comprehensive package. More than that - and this is the clincher - it is designed for organizations with little or no internal IT capability. You don't need a server, special equipment, or even to know programming in order to deploy and configure the solution. It is a true cloud solution, with everyone always on the same latest version - so support is excellent and enhancements always ongoing.

Nachteile:

When you buy a system like YM you need to be aware that: a) you won't be getting 'best in class' in each specific area of functionality (i.e. there are better web stores than the one in YM, better event management solutions than the one in YM, etc.) - but I don't think you will find a better solution across all areas; and b) this is not custom software, YM aren't going to change the software just to suit your business (rather you need to bend your business to suit the software) - having said that, YM is incredibly configurable (including the entire look and feel of the web front-end) so this isn't at all a major issue.

Switching to YM Was a Leap In Improving our Backend Admin and Supporting Our Members

Kommentare: It has been excellent. First, we spent about 3 months meeting weekly with a YM rep ([SENSITIVE CONTENT]) to learn the system and to format our website main page. She was great to work with, very patient with us, and answered all of our questions to ensure we had a successful launch. The options and products that YM offers actually helped us to move away from some of the outsourcing that we previously had to do for some of these processes. This also helped to reduce cycle time for processes and allow our admin to spend more time on other tasks vs spending large amounts of time of fixing issues. The support system is good. It is easy to search for a topic when you can not remember how to do something are trying to do something for the first time. The write-ups or videos they have are good or you can always call and talk to someone! Most importantly, our members are way more pleased with their experience when navigating through the website for information or events than they were with our old website with our previous vendor.

Vorteile:

Transitioning to the YM was a lot of work but easier than I thought. A lot of work from our end in learning YM but our members found the transition to be easy and they appreciated the ease of use when logging in or when navigating the website. Easy to set up custom pages for events and for general information for our website. We can easily do more things ourselves because of the ease and flexibility of the software such as: event pages, member information, calendar of events, marketing emails, various member levels/categories, customizing certain aspects of the website, and making changes in all of these areas.

Nachteile:

Some aspects of the website are not flexible to change but it is not anything that is a show stopper. Ex: There is a place on the website that allows for a scrolling list of new members. But it will only list the names by first initial and last name. We wanted to list the name by first name and last name. Not a big deal but it would be a nice option to have.

Nice product pity about the service

Kommentare: Very unsatisfactory. We were convinced to adopt the YM website capability which looks fine. Our not very complex design for Home page and additional pages is already past the one anniversary ! (only have had a home page design so far!)

Vorteile:

Extensive member management and dues capability

Nachteile:

Flexibility to change website is severely impacted by lack of Your membership development resources. Paid for development cycles are not met, and delayed continually

Poor Support is not their only problem....

Kommentare: I have a urgent problem with YM at this moment -- and you can NEVER get them on the phone. It takes HOURS and HOURS if not DAYS to get responses to problems. And the response you normally get is NO- the system cant do that- or you will manually have to edit 300 records. You can't change your membership renewal date. Updates to the application are MINIMAL at best. They did roll out an email upgrade which may have helped with SPAM -- can't tell for sure if it helped. It has been about the only real upgrade I have seen in the membership side of the system. They seem to focus more of their efforts on their other applications and not YourMembership. I wish someone had told me all this when I selected YM.

Vorteile:

I can't say I am in love with any of the features -- it works -- but there is nothing that just says -- if I didn't have this I couldn't do my job.

Nachteile:

The CRM piece of this application is piss-poor at best. I guess coming from major CRM software application with hundreds of features and flexibility and being an expert on Wordpress -- the lack of flexibility in the site for managing custom pages is horrible. They should just offer a Wordpress plugin for membership management by embedding member management functions into a wordpress site -- because they suck at CRM. My Advice -- Use Wordpress for your primary site tool -- and try to embed their membership page into your wordpress site somehow. I may try to convert this way because I am tired of trying to code pages into thier site -- when tools exist such as wordpress that can easily do everything.

Great Software!

Kommentare: The service is outstanding. My implementation person ([SENSITIVE CONTENT HIDDEN]) has been very responsive and helpful!

Vorteile:

There are several things that are really great about this software - it makes managing an association easy. Having the option for auto-pay is huge and the system is flexible so that we can really make exactly what we need. We are really striving to do everything in one system versus many so YM has really streamlined all of our processes.

Nachteile:

*Need to add duplicate search for Non Members - This is VITAL! We have tons of wasted records because there is no duplicate search for Non Members *Better way to match non member with member when the non member uses the organization name of a company that is a member *Main Dashboard needs to be configurable - I would love to add most recent email results, active quiz/survey results and non member details. Also a notification of a member switching between types *The email feature was sold to me as it was comparable to Constant Contact - it is not at all and shouldn't be sold that way. Very annoying that I can't resize pictures and add more widgets. The email feature also doesn't automatically remove duplicates so people are getting several copies of emails (also part of the issue about the non member duplicate check). It is also supposed to show the hard bounces but the report shows one number but then I get 100 bounces (delivery failure) emails to my email. *Would like to hide profile fields that we don't use from administrator view

Wrong fit for the association, our habits, and our budget

Kommentare: My overall experience was okay, but as YM kept growing and getting more expensive, the customer service got spottier and spottier. I had the feeling that they had grown faster than they were able to keep up. When my website's appearance started to look dated, they wanted to charge me about 1/3 again what my annual fee was to change the look. I found the interface in posting content to be a challenge because I couldn't do any editing from the frontend and was constantly going back and forth between frontend and backend.

Vorteile:

I originally purchased this system because I wanted an all-inclusive association management and registration software which YM provided. YM also was able to integrate through an add-on with QuickBooks. It automated my membership dues invoicing.

Nachteile:

Price kept going up and up without a corresponding increase in value. QuickBooks add-on was an additional expense when other systems were integrated with QuickBooks Online at no additional expense. The member communication options were difficult to use and explain. My members never took advantage of them to communicate among themselves.

PNW Review of Your membership

Kommentare: I enjoy the YM membership database as it gives me all the information on our current members and lapsed members. It is a great tool to assist those members that have not yet logged into their account and try to help them to use the Chapter membership database and take advantage of the Yourmembership benefits offered.

Vorteile:

The integration was easy to use and learn. I like the email campaigns that go to all the members. This is easy to use and a great time saver on sending updates. The reports are a great tool to use for pulling special member reports. The ease of entering new members is a plus. We import new members form our outside Headquarters and this is a great tool.

Nachteile:

I don't like the option to invoice members for renewals because if they do not pay the renewal - we need to credit the invoice and both transactions are sent to our quick books. When in quick books we can see both the pledge the month it was submitted to the member - but several weeks or even a month later if they do not renew we have to issue a credit. This then shows up in quick books and difficult to determine what it is. Therefore because of this I no longer send membership renewal invoice out as it is an accounting nightmare. I wish there were a easier way to send membership renewals without being sent to quick books.

Can Do Alot

Kommentare: Support has been great and helpful for the most part. We did find an issue with an item that greatly impacted one of our clients and were disappointed in how it was handled.

Vorteile:

It's ability to dive into data and do complex membership dues structures and events

Nachteile:

It's not super user friendly or easy to set up

My opinion only

Kommentare: Using the system has been pretty good. It's the support that is terrible. Usually once you get a support person to speak with it has been very good.

Vorteile:

I like most everything about YM. I would not have one specific thing at this time.

Nachteile:

Support is terrible to get someone to answer your questions. At times I have waited months for assistance.

Great product

Kommentare: My experience has been great. The product is amazing for my department's needs. I work in the database every day and after 5 years, I am still figuring out new ways to better streamline what we do.

Vorteile:

I really appreciate the availability of customizable options to meet ever changing needs of our organization.

Nachteile:

Staff resistance to embrace the change to a new system or to learn the new features that could save them time. Any software issues that are brought up with YM are usually already in the works and they are very receptive to suggestions for future upgrades needed.

Comprehensive Solution

Kommentare: I'm not quite at the point of moving on, but I'd really like to see them make some enhancements to keep customers.

Vorteile:

YourMembership is a comprehensive solution for small to mid-size associations. It handles most functions on its own and plays well with other systems via API.

Nachteile:

Some dislikes include the website (I'm not an html coder; this should be easier); integration with QuickBooks; inability to dedupe or merge nonmember records; too few renewal reminder options; customer service. Customer service if you can get on a chat is usually pretty good. If you can't, it takes forever. And if anything goes to another tier you'll never get it resolved. I've had something with Tier 3 for over 18 months.

Enthusiasm Wanning

Kommentare: I used to be a HUGE supporter of YM. However, as they have grown, they have not kept up with staffing requirements and service is what is suffering. It takes weeks to get responses to tickets and when someone does respond, they seldom have a solution because they just aren't trained adequately.

Vorteile:

YM is functional and fairly easy to use. I like that there are updated and improvement made regularly.

Nachteile:

Things have been changing over the past few years as YM has grown. They are now starting to charge more for things like the REST API. They also put deadlines in for conversions such as transitioning from the current API to REST API and then do not have the support to assist as needed.

If I Could Give 0 Stars

Kommentare: Run far far away - if you're considering YourMembership - just don't.

Vorteile:

Nothing - absolutely nothing. This sounds harsh but I can't think of one redeeming quality. The backend of the software is so outdated and hard to use.

Nachteile:

Everything - literally everything. This software is not easy to use, not easy to learn to use, and not easy to troubleshoot problems. Customer service is basically non-existent - you're on your own. Their system regularly shuts down completely, leaving you without a working website. This happened during an important event of ours, which was horrible. Customer service claimed they would be working on it, but it took days to fix. Oh and there is a limit to how many records you can have on this software - they make you pay extra $ above a certain number which is ridiculous. Bad bad bad

Great Software, Need to Learn More

Kommentare: I realize that it could be substantial in our communications. When you do not have the support of other employees it makes it difficult knowing that it could improve dramatically. We would like to see about having a consultant help us in some areas but do not know if this is available.

Vorteile:

Member data management - ease of credit card payments and exporting into Quickbooks. There are a lot of things I still need to learn but seem go stay so busy that don't have the time to learn other things.

Nachteile:

I don't have time to learn all the aspects of everything it can do. I have tried to have our communications person switch over to this but to no avail. It is such a big part of today's engaging members. I do all of the accounting and member services so have not been able to learn all the ways it can be used.

Reporting in YM

Vorteile:

I can easily pull up needed information to help make management decisions. I can also create reports that are useful to my specific needs in addition to good number of system generated reports that can be used as is or tweaked to my specific needs.

Nachteile:

In the report section, the wealth of reports can be overwhelming. I find the ability to create reports to be cumbersome.

Complicated

Kommentare: We're certain there is more we can get out of our use of YM, but we've had a lot of turnover and the implementation left something to be desired. The hardest part is getting ahold of an actual person to sort out unusual pieces in the system. Luckily we finally have enough staff to have someone focus on it, but if you are a very small organization (5 or less), this may not be the best fit.

Vorteile:

It does have a great back end look and the ability to customize almost everything is nice. As a database, it works great.

Nachteile:

Sending emails to members is a design nightmare, so much so that we utilize Constant Contact for all of our email sending. There are a lot of features, but they are usually hard to use or not intuitive. You're stuck with their preferred provider for any payment processing.

Good Option for Smaller Organizations

Kommentare: I think the team at YourMembership is responsive to requests, but some of the system capabilities are lagging from a technology standpoint. Our organization is growing and moving quickly and we don't always have the tools within YourMembership to do some of the things we want to and have had to go elsewhere for these services. Strictly from a membership management system and website provider - the platform works for our small sized team.

Vorteile:

We use this software for Association Management as well as our external facing website. I like the updates we have recently made to the website utilizing this platform. I also appreciate the reporting capabilities on the backend.

Nachteile:

I wish there were more formatting options for sending emails out of the system. The generic emails can seem bland and without having much of a coding background, its difficult to make them look like more pleasing from a marketing perspective.

YourMembership Review

Vorteile:

Webpages and meeting pages are fairly easy to setup.

Nachteile:

Reporting functions are very limited and not user friendly, particularly in the event side.

Excellent customer service

Vorteile:

I have very much appreciated YM's support team. They gave speedy, clear, and very informative responses to all my questions. They are kind and professional, and I’m glad we had the opportunity to work together on PSI's website redesign. They led us through the process and were helpful at every step of the way.

Nachteile:

This is great software for people who like WYSIWYG (what you see is what you get), and don't want to have to worry about the technical details. If you're the type that likes to peak under the hood have maximum control, this isn't the solution for you -- that said, the support team has been very responsive at making changes to aspects of the website that we don't have control over as the customer.

Great value & Awesome Support

Kommentare: Our experience with YourMembership has been fantastic, we have had it for more than 5 years and have grown along with the software. The support team is great, they don't make us feel ignorant. They keep us informed of new rollouts and enhancements and they understand associations.

Vorteile:

This software allows us to manage our non-profit association and keep track of our members, our webinars, events and manage our billing. Customer support is fantastic, they helped us add a credit card processor to make it easier for our members to pay and help us customize what we need so it makes sense for our community.

Nachteile:

I would love to have a more robust email marketing and CRM platform

Your Membership Review

Kommentare: YM customer support is very good. They are always responsive to my questions or concerns.Very helpful.

Vorteile:

I like the price point and also that it comes with a AMS and website included in the price.

Nachteile:

There is not a lot of customization as we had with our previous AMS...so sometimes you can not get the data you want to get or you can't set up an event like you want to set it up.

A great tool for bringing membership together

Kommentare: Overall, from conception to initialisation Yourmembership have been a great company to work with. They have been very open with our ideas and whether the system can help realise them and, if not, have suggested alternative ideas. Where they win hands down though is the support desk. I have always gotten a timely response to my queries and they have explained things easily over mail as the time difference makes it difficult to speak on the phone.

Vorteile:

This software has a great GUI for back end users but for the front end members it looks very professional and snazzy with lots of collaborative features for them to get stuck into

Nachteile:

One of our custom pages is VERY fragile and we ave had to learn some basic coding in order to edit it using the advanced editor.