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Was ist Avalara?

Avalara unterstützt Unternehmen bei der Einhaltung der Steuervorschriften. Mit Lösungen für verschiedene Transaktionssteuern, einschließlich Umsatz- und Nutzungssteuern, Mehrwertsteuer, Verbrauchsteuern und Kommunikation, kannst du mit der Avalara Tax Compliance Suite Steuern berechnen, Steuererklärungen einreichen und erfassen sowie die Dokumentverwaltungsanforderungen erfüllen. Avalara bietet mehr als 600 Integrationen für Buchhaltungssysteme, ERP- und CRM-Anbieter und E-Commerce-Software sowie professionelle Dienstleistungen und Schulungsunterstützung.

Wer verwendet Avalara?

Avalara bietet automatisierte, cloudbasierte Lösungen für die Einhaltung bezüglich der Transaktionssteuern in den USA und auf der ganzen Welt unabhängig von der Unternehmensgröße oder Branche.

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Du bist nicht sicher, ob Avalara das Richtige ist? Mit einer beliebten Alternative vergleichen

Avalara

Avalara

4,1 (310)
Keine Preise gefunden
Kostenlose Version
Kostenlose Testversion
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22
3,9 (310)
3,7 (310)
3,6 (310)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
39,00 €
Monat
Kostenlose Version
Kostenlose Testversion
27
Keine Integrationen gefunden
4,7 (61)
4,7 (61)
4,8 (61)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über Avalara

Durchschnittliche Bewertung

Gesamt
4,1
Benutzerfreundlichkeit
3,9
Kundenservice
3,6
Funktionen
4,0
Preis-Leistungs-Verhältnis
3,7

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
54%
4
27%
3
7%
2
5%
1
8%
Charity
Charity
AP Accountant in USA
Verifizierter Nutzer auf LinkedIn
Großhandel, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Time saver extraodinaire!

5,0 vor 4 Jahren

Kommentare: This product has been a great tool for our company. The ease of use and the accuracy has saved us so much time. The flow between our POS and their system has been mostly effortless (there will always be issues with software). The best part is that we don't have to keep track of all the changing tax rates in all the different cities and states that we do business in, plus them filing all of the tax returns takes a huge time burden off of our shoulders.

Vorteile:

-Ease of use -Compatibility with our POS System -Support and communication of issues -Accuracy of collecting and remitting of taxes

Nachteile:

They have recently "updated" their user site and so it takes a few more steps to get to where I am going, and it is a little confusing at first.

Antwort von Avalara

vor 4 Jahren

Charity, thank you for taking the time to share your experience using Avalara. We work hard to deliver our customers a reliable and easy-to-use solution, and we're grateful to have the opportunity to serve you.

Jeff
Controller in USA
Verlagswesen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Avalara saves my staff time!

5,0 vor 3 Jahren

Kommentare: Our experience with Avalara has been a good one. Though no-one really likes dealing with Sales tax, this software has allowed us to manage it without having to add any staff - and that is a HUGE plus in my book. We have had some issues, but once we addressed them with the support staff - they were eventually corrected. Avalara also had a connection to the software we are currently using - Sage 300.

Vorteile:

The amount of time my staff is saved by using Avalara to calculate and maintain Sales tax is enormous. This software accurately calculates tax and we also use it to file the taxes. The software has worked very well for us.

Nachteile:

There were a few bumps in the road when we started, but we worked through them. Some of that required that we stay on top of the issue - because the support staff was overloaded due to the enormous increase of customers that Avalara had. But now that things are moving along, IF we do run into an issue, their support people are always available to help out.

Antwort von Avalara

vor 3 Jahren

Hi Jeff, thank you for taking the time to write about your experience getting started with Avalara. We're committed to offering a reliable and easy-to-use solution, so we're happy to hear your connection issues have been resolved and the software is now working well for your team. Please don't hesitate to reach out to our support team with ways we can make your experience even better.

Frida
CEO in Kanada
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Good product but expensive, not trustworthy & not for international stores

4,0 vor 3 Wochen Neu

Kommentare: I contacted Avalara well before launching my store; we were just commencing the development. I communicated this to the sales representative and all he focused on was about how this was ideal because I had no footprint and I would be properly set up from the beginning. However, at no point did it tell me clearly what were the things I needed to have in order before implementing Avalara, nor did he say at any point there was no reason to make the purchase until after the launch of the store since I had no sales and therefore no threshold would be surpassed. For this reason I went about 8 months without using the platform until we were getting closer to the launch at which point I realized there was no support for implementation outside of a manual, that by the way, is outdated, no videos to explain to new entrepreneurs not only how to navigate the waters is compliance but how to properly use their system. Then there were compatibility issues between avalara and our system, though they say they are compatible with WooCommerce, if your platform is using any other plugins or apps it will cause issues, such as long delays in the check out process. I communicated this to the tech team and they acknowledged that they knew of some issues (so we aren’t the only ones), but they never even replied about remotely addressing this issue. In addition, I was sold on an idea that Avalara was the best system for international stores. This is disingenuous, since it won’t calculate and send you automatic warning when you’re going to cross any NEXUS outside of the US. This wasn’t clearly explained on the sales meeting and it should have since we are a Canadian Corporation and it wasn’t going to serve even our own jurisdiction.
In addition, it is not set up to configure locations of warehouses, so it calculates taxes according only to the location of the corporation, sending a warning to all clients outside of that country that they may have to pay duty charges upon receiving the goods. We were extremely careful of ensuring the most easy shopping experience for our clients, therefore we are working with warehouses in other countries like Mexico, to bring down shipping costs and take care of all duty charges so our clients don’t have to. But though we already paid the duties, Avalara was still posting a warning in our system during the check out process and though we explained our situation, they did nothing to accommodate this.
We had technical issues with syncing our products with Avalara, and this was already at the point when we were finally ready to launch our store. It took Avalara 2.5 months to provide a solution, which caused a delay in our launch and they were not even communicating during the process, no timeline was provided, not even an email to ask us to be patient. Nothing.
It is super expensive too, and though I never ended up actually using it (we did not launch our store with it) and due to all this frustrating issues met with indifference, we decided to cancel our contract and ask for a report nbirsement for the software that was never used, ensuring I mentioned that as a business owner, I was willing to negotiate a fair market value for the time spent with their engineer in the one meeting we had with him to explain our issues and the one meeting with the implementation specialist at the beginning, who sent us the manual to read, and took us through a general walkthrough of their platform, as well as all the HS codes we had received vs the ones we actually paid for. But they were unwavering due to their 60 day policy, which I sure went well o er since I purchased the service way before we were ready for launch, and all though I explained everything I stated above. Overall the worse experience in my life and I truly try to avoid saying any negative reviews unless I’ve exhausted every opportunity to make things right and the negative reviews are truly deserved. And I try to honour the good things they do have, which is what seems like a good product for more generic local companies within the US.

Vorteile:

Seems like a good product (bit only truly good for the US), lots of services under one roof

Nachteile:

1. Sales representative only concerned with making the sale and did not offer trustworthy advice in my circumstances. 2. We needed more help in the implementation process. We would have been open to paying for an hour or two, or whatever was necessary with some one that would actually takes us through the process to do it right from the get go. We are not experts, and it would have been more effective than sending us to read stuff. Even step by step videos would have been better. 3. Disingenuous information; I made specific comments about how I needed a system that was international. I also communicated that my corporation was in Canada. It wasn’t until a year later that I realized that automatic NEXUS calculations are only available for the US in Avatax, and that I would have to manually keep track of all other countries. This should have really been explained by the sales rep, and explain the significance of this, especially as a Canadian corporation. 4. System compatibility. Avalara was making our system extremely slow. We communicated this to the tech team and it was never addressed. At no point in time were we asked what elements were we using as part of our platform to see potential compatibility issues. 5. Uncompromising client care; only cares about Avalara’s interests and does not care about clients.

Antwort von Avalara

letzte Woche

Hi Frida, we appreciate you taking the time to share your experience with us so we can learn and improve. We apologize for the frustration you've experienced and we've shared your feedback with our products team.

Catherine
Owner in USA
Verifizierter Nutzer auf LinkedIn
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: GetApp

The most terrible customer service ever

1,0 vor 2 Monaten Neu

Kommentare: Please, please do not use this service if you can avoid it. I am a Shopify Plus member and am held hostage by Avalara because Shopify doesn't offer any other choices. If you can avoid them, you must. They are horrendous.

Vorteile:

The salesman made Avalara seem like it would be SO easy to use & implement. They were really friendly and aggressive to tell me how wonderful Avalara was. It was all trickery. Once they got me to sign their contract, the support offered was absolutely terrible. I really can't believe that this company is still in business.

Nachteile:

They charged me to register in 10 states. 5 of those states they then came back and told me they could not complete the registration and that I would have to do it. They never refunded me for what I paid for this. I asked at least 10 times and then had to file a VISA dispute. They change my rep. all the time and are very disorganized overall. During the first month I had to go into each of the 10 states and file my own $0 return. No one from Avalara even noticed. Thankfully I had been logging into each state myself to check on things when I saw their level of incompetence. Once there, I saw that I had returns due in a few days. Avalara didn't even know. Shame on them. I paid them a lot to help me.

Antwort von Avalara

letzten Monat

Hi Catherine, thanks for taking the time to share your experience with us; though it's not the type we aim to deliver. We'd like to learn more and help find a solution. Please reach out to us at customercare@avalara.com so we can assist.

Eva
IT in USA
Elektrische/elektronische Fertigung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Brutal customer service, no transparency on billing

4,0 vor 3 Monaten

Kommentare: We use Avatax integrated with our ecommerce provider. It does what's advertised on the tin, but don't expect clear and transparent pricing.

Vorteile:

Tax calculates correctly, unless the API is down of course.

Nachteile:

It is impossible to receive an answer from the support team regarding billing. For a month now I've been trying to understand the 4x price increase we received after almost 10 years. There was no explanation on the renewal notice. Submitted a support case online, no response for a week. Called, spoke to a person, 48 hours later my case was closed with information unrelated to my case. They also called me by another name.

Antwort von Avalara

vor 3 Monaten

Hi Eva, thanks for bringing this to our attention. We apologize if pricing expectations were not clearly expressed and we understand how unexpected costs would be upsetting. We strive to offer the best service possible for our customers and the billing frustrations you’ve described are not what we want. Please reach out to us at customercare@avalara.com so we can assist.

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