Zaui Software

Zaui Software

von Zaui Software

Wer verwendet Zaui Software?

Booking and reservation management software designed specifically for the tourism industry: Transportation and shuttle companies, tour and activity operators, rental companies and ticket vendors.

Was ist Zaui Software?

Zaui is a technology leading reservation and management software designed for shuttle companies, tour, activity and rental operators. Zaui is one of the longest-standing reservation systems in the industry. Creating innovative tools to grow tourism companies.
Features: centralized operations management, e-commerce booking engine, mobile and Point-of-Sale apps, inventory and pricing management, agent/affiliate bookings, vehicle and route management, online reseller (OTA) channels and much more.

Zaui Software – Details

Zaui Software

http://www.zaui.com

Gegründet 1999

Zaui Software – Preisübersicht

Zaui Software bietet eine Gratisversion und eine kostenlose Testversion. Weitere Preisinformationen für Zaui Software findest du unten.

Preisinformationen

Free and Enterprise Pricing Available

Kostenlose Version

Ja

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

Live Online

Webinare

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

Support während der Geschäftszeiten

Online

Zaui Software Funktionen

Reiseveranstalter Software
Angebotsmanagement
Angebotsmanagement
CRM
GDS-/OTA-Integration
Lieferanten-Management
Paketerstellung
Preismanagement
Reiseplan erstellen
Reservierung von Akitivtäten
Reservierung-Management
Ressourcenmanagement
Verzichtsmanagement
Website-Management
Zahlungsabwicklung
Zentrales Reservierungssystem
Angebotsmanagement
Anmerkungen zur Reservierung
CRM
Drittpartei-Buchung
Gruppenreservierungen
Kundenbetreuung
Raten-Management
Reservierung von Akitivtäten
Zimmerbuchungsverwaltung
Angebotsmanagement
Barcode / Tickets scannen
Kartenverkauf vor Ort
Kartenwiederverkauf
Kiosk-Kartenverkauf
Konzessionsmanagement
Kundendatenverwaltung
Mitarbeitermanagement
Mobiler Kartenverkauf
Online-Kartenverkauf
Saisonkarten
Sitzplan
Ticket-Reservierungen
Verkaufspunkt POS
Website-Management
Zuhause drucken
Abrechnung & Rechnungsstellung
Angebote / Schätzungen
Auftragsmanagement
Fahrer-Management
Flotten- / Ausrüstung-Management
Kundenmanagement
Lastmanagement
Lieferanten-Management
Routing
Terminplanung
Versand-Management
Versandmanagement

Zaui Software – Nutzerbewertungen

Zeigt 5 von 29 Nutzerbewertungen

Gesamt
4.4/5
Benutzerfreundlichkeit
4.3/5
Kundenservice
4.6/5
Funktionen
4.1/5
Preis-Leistungs-Verhältnis
4.3/5

Great reservations+operations platform that can grow with your business!

Bewertet am 3.4.2019
Dominic M.
Manager, Consumer Sales & Marketing
Freizeit, Reisen & Tourismus, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: - Super-customizable system for any tourism business scenarios (complex multi-component packaging, shared inventories, add-ons, merchandise; charters, cross-selling, etc);
- Has functionality & integrations not available with other systems we've explored;
- Great technical support team;
- Fully-customizable online booking portal(s);

Nachteile: - Past issues with system speed (seems to be resolved now)

Antwort des Softwareanbieters

von Zaui Software an 18.5.2019

Thanks so much for your review Dominic! We have been so proud to watch Prince of Whales grow over the years and look forward to many more successful years! Happy to hear you getting the most out of the customization and digging deep into the feature set! Please let us know if we can of any help! Best of luck as we head into Whale season!

Scalability

Bewertet am 13.8.2019
Charles F.
President
Transport/Güterfrachtverkehr/Schienenverkehr, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The biggest benefit I have gained from Zaui is added efficiency. We are able to do more with fewer people, and we are able to work from wherever we so please. I can even Zaui while having sushi, and I often do.

Vorteile: We are into our fifth year with Zaui, and as a business. We began with just one van so it was a relatively easy process to get up and running with a simple schedule. Fortunately we discovered a local niche that needed to be filled, and a year later we were up to ten vans and counting. Houston has two airports. Zaui makes it easy to create express runs to each airport, as well as multi-stop activities. The software is highly-configurable and once you have established your schedule it will allow you to track and manage a fleet of vehicles, drivers and their passengers. On our busiest days we have moved more than 500 passengers in a dozen 14-passenger Mercedes-Benz Sprinter vans. I couldn't imagine trying to tackle that with pencil and paper, or even a printout. Zaui allows the drivers to see an electronic manifest that can be refreshed in an instant as the office personnel moves passengers around as necessary. The drivers can check-in their passengers and it is instantly updated in the system. The reservation itself is easy to read and looks professional, because it is. Our customers don't even need to print it out because the driver, either has them on the manifest, or is able to search by name or confirmation number. The driver can check them in even if they are scheduled for a different shuttle time. Zaui staff is amazing! They are always pleasant even when I am not!!

Nachteile: We have over 31,000 reservations now, so the Lookup feature shows some instability when trying to retrieve a name from the database. Private shuttle reservations don't show on the schedule until a payment or partial payment is made. We work around this by leaving notes at specific shuttle times where we expect this group to be. I have yet to see a photo of Zaui's huge office space. When I call in I can hear people in the background more than fifty feet away. I have heard the ceiling is made of wood. Must be nice.

Antwort des Softwareanbieters

von Zaui Software an 14.8.2019

Thank you for your awesome feedback Charles! It has been incredible to be a part of your amazing success story! We chuckled a bit at the "huge office space" comment. Although we aspire to have a warehouse for an office one day, our close-knit quarters will have to do for now! We are incredibly grateful to have partners like you and are always here to support your business, no matter your mood, no matter the size of your question. Thanks for riding with us! We can't wait to see what is next for Galveston Express!

Zaui helped Copper Cayuse Outfitters build a better business

Bewertet am 16.4.2019
Don C.
Owner
Freizeit, Reisen & Tourismus, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We did a deep dive on about four booking platforms before we made the decision to go with Zaui. As an operation we were ham strung with phone calls and had a great deal of difficulties keeping track of bookings and taking payments. During my search I found that most of the booking platform offered essential the same features. The difference was location and the level of personalized service. Zaui solved most of our operational sales, booking and payment issues and allows us to concentrate on our operations offering the best in horse back riding experiences.

Vorteile: Zaui is easy to use and set up was easy with the support provided. We were up and running with a few days and were quickly able to use the software to stream line our business. Zaui was able to quickly customize parts of their program to fit our business.Our business doubled in the first year of operation with Zaui and grew by 40% in the second year and we expect continued growth in future years. Zaui integrated into our website seamlessly to provide an easy shopping experience for our customers.

Nachteile: Integration into our financial system has been a bit of a challenge, but now seems to work fine. More comparative reports from one year to the next would be helpful.

Antwort des Softwareanbieters

von Zaui Software an 18.5.2019

Thank you Don! We are such a proud partner of Copper Cayuse and love working with your whole team! We smile reading your story of growth and are so happy to have been through it with you. Our customer service team says hi! Thanks for great words! You know where to reach us!

Critical issues with software reliability

Bewertet am 31.7.2019
Pieter D.
Owner
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
2/5
Gesamt
2/5
Benutzerfreundlichkeit
2/5
Eigenschaften & Funktionalitäten
1/5
Kundenbetreuung
1/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It started off being a good software and I enjoyed the professional help from their technical team. Unfortunately once their frequent and lasting outages started to happen, I have lost complete trust in this company and product!

Vorteile: The software is sophisticated and has many features that are designed for the hospitality industry. The software is relatively easy to use.

Nachteile: If you are looking for a reservation software/platform that experiences frequent outages that can last for 24 hours during peak tourism season, this software is for you. They have literally lost their clients thousands of dollars due to their reliability issues. Unfortunately, our clients only sees your website and this flawed product will directly impact your reputation. Until they fundamentally improve their reliability and work with their third party infrastructure providers (Microsoft Azure), I can not recommend this company/product. Unfortunately it is very difficult to change providers halfway through peak season, otherwise I would have!

Antwort des Softwareanbieters

von Zaui Software an 2.8.2019

Hi Pieter,

Thanks for being with us for the last 2+ years. We are extremely apologetic on how the recent outages have affected your business. We realize how critical your booking system is to your operation and please rest assured that our technical team did not sleep until this issue was resolved.

As you are aware, we experienced a critical outage in the architecture that runs behind the scenes in Zaui. Although it was not a direct problem with the Zaui element of the architecture, it resulted in a massive slow down of all systems on the Zaui platform. These types of outages are not common and many companies have been involved in the restoration of the entire ecosystem and source of slowness.

The Zaui team has been relentless in assisting and solving the technical problem with restoring everyone's system to faster and more reliable service than ever before.

We completely empathize with your position and would love to build on the foundation we have created with LIVV Adventures.

Zaui is truly the Foundation of our Shuttle Business

Bewertet am 2.4.2019
Jillian W.
Owner / Marketing Manager
Freizeit, Reisen & Tourismus, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I would not know how to operate our shuttle service without Zaui! The ease of use, live manifests, and support has been incredible. I would (and have!) recommended Zaui Software to any shuttle company, tour company or transportation company that is looking to sell their services online, better organize their staff and ultimately run a smoother operation.

Vorteile: Our company took over an Airport Shuttle operation and we had only a few weeks to get the new shuttle routes up and running. representative teams have been incredible in supporting our business, teaching us to better use the software and answer our many, MANY questions along the way. The Point to Point software give our owners, drivers and clients complete confidence in our shuttle service. Zaui has absolutely been the foundation of our shuttle business.

Nachteile: There are some features that we are still hoping for (and understand that the developers are looking into these) such as allowing our guests & agents to modify and cancel their own bookings and having agents create bookings without needing to input payment information.

Antwort des Softwareanbieters

von Zaui Software an 5.4.2019

Thanks for your awesome review Jillian! We are so happy to be partnered with Kelowna Concierge! There is nothing better for us than helping your business grow! We have took your suggestions to heart and are working on them in our product road map. We will continue to deliver new important features that will help you continue to grow! Please let us know if there is anything we can assist you with.