Wer nutzt diese Software?

Behavioral Health Organization Drug Treatment including: detox, residential, intensive outpatient and after care. Therapeutic Boarding Schools Psychiatrist Mental Health Professional

Durchschnittliche Bewertung

34 Bewertungen
  • Gesamt 4.1 / 5
  • Benutzerfreundlichkeit 4.1 / 5
  • Kundenservice 4.4 / 5
  • Funktionen 4 / 5
  • Preis-Leistungs-Verhältnis 4.1 / 5

Produktdetails

  • Startpreis 50,00 $/Monat
  • Kostenlose Version Nein
  • Kostenlose Testversion Ja
  • Einsatz Installiert - Mac
    Cloud, SaaS, Web
    Installiert - Windows
    Mobile - iOS Native
    Mobile - Android Native
  • Training Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)
    Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • BestNotes
  • http://www.bestnotes.com
  • Gegründet 2003

Über BestNotes

BestNotes is a cloud based, HIPAA compliant EHR and CRM. Enjoy practice management from A to Z with a special focus on marketing/admissions and outcome measures. Billing, fully customizable documentation, scheduling, e-prescribe, e-MAR, credit card processing, lab results, patient portal, human resource management, administrative tools and so much more! Try BestNotes today with no upfront fees, month-to-month contract, unlimited training and support for one low monthly price.

BestNotes Funktionen

  • Compliance-Verfolgung
  • Diagramm-Erstellung
  • Elektronische Rezepte
  • Handschrifterkennung
  • ONC-ATCB zertifiziert
  • Self-Service Portal
  • Sinnvolle Nutzung zertifiziert
  • Sprach-Erkennung
  • Terminplanung
  • Anfangsbeurteilung
  • Behandlungspläne
  • Compliance-Verfolgung
  • EMR / EHR (elektronische / medizinische Gesundheitsberichte)
  • Einzel-Anbieter-Praxis
  • Elektronische Rezepte
  • Medizinische Abrechnung
  • Mehrfach-Anbieter-Praxis
  • Mitarbeitermanagement
  • Reklamationsabwicklung
  • Self-Service Portal
  • Stationärer / Haus-Patient
  • Termin-Erinnerungen
  • Terminplanung

Alternative Produkte

Die hilfreichsten Reviews für BestNotes

Excellent CRM

Bewertet am 30.9.2019
James Y.
IT Support
Psychische Gesundheitsfürsorge, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall our experience with BestNotes has been great. Their support staff is really on top of things. We are very much looking forward to what BestNotes Fresh has to bring.

Vorteile: I think the CRM functions of this software are fantastic. We run a multi-facility drug and alcohol treatment center and BestNotes certainly meets the needs for the varying levels of complexity that each client's chart needs based on their level of care. The note templates are highly customizable and the reporting functions have been a massive asset as tool for our chart audits.

Nachteile: Honestly, our biggest problems with BestNotes come from its integration with other software and the eMAR. As a CRM BestNotes functions well, but we use an integration with DrFirst for ePrescribe that disrupts some functionality within BestNotes. We also use a lab integration through HalfPenny that has been left wanting. The eMAR is nice to have, but the ability to audit and track medication changes is fairly limited at this point.

Best EMR System I Have Ever Used

Bewertet am 18.7.2019
Chris M.
Owner
Psychische Gesundheitsfürsorge, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I am able to manage clients across three mental health facilities all on one platform.

Vorteile: The software is extremely reliable and the maintenance times never impact our ability to treat clients. The ability to have multiple users at a set price point. The BN customer service experience has always been a joy!

Nachteile: None, I have yet to come across a need that the team was unable to meet.

Antwort des Softwareanbieters

von BestNotes an 1.8.2019

Thanks for your support Chris! We're really excited about our future developments - we hope to make your experience with BestNotes even better!

Best Notes is Amazing

Bewertet am 14.8.2019
Adam R.
Program Director
Psychische Gesundheitsfürsorge, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Honestly what makes Best Notes a great tool and asset for our organization is the Best Notes team. The product itself is great but the people behind the scenes are what make it amazing. I have never had a bad interaction with a Best Notes team member. Furthermore, they are very quick to support and to resolve issues. I have confidence if I have a question or a request, it will be treated fairly and promptly. I love the people I have had the pleasure of speaking to in person and online.

Vorteile: What I like most about the software is the level to which it can be customized to fit the needs of the organization.

Nachteile: The look is kind of old or plain I suppose. But that is not a real complaint I have, just what I like the least.

You Get What You Pay For

Bewertet am 5.6.2019
Michelle D.
CEP
Psychische Gesundheitsfürsorge, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
3/5
Gesamt
2 / 5
Benutzerfreundlichkeit
2 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
2 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I really wanted to love BestNotes but I regretted my decision straight away. Having the trial was useless because the system is cumbersome but I thought it was just me. Thus stuck with in site of my concern, hoping things would get easier/better but that never happened. Lesson learned for selecting them based on a non-clinician referral who clearly didn't know any better. BestNotes reps acknowledge that little has changed with the platform in the past 15 years (since its inception) and it shows. They insist a new product is underway although they have no information on when it will be released. Think this said to merely pacify customers. I assume they gain and keep some customers due to the low price but using the software is like stepping into a time warp. I'd rather pay more money for a modern, user friendly system that can be used across device and is truly web based rather than a low price for a grossly outdated system. This EHR needs a complete overall!

Vorteile: The price for this EHR is phenomenal and BestNotes has the potential to be great. I like that you can add your own customized forms. The scripted treatment plan goals are better than most as they are measurable (but BestNotes did take some short cuts by simply repeating the same goals over and over).

Nachteile: As many users have been indicating since 2016, BestNotes is looks like something from the 1900's. Thus the systems uses a lot of odd symbols from the 1990's (such as a floppy disk).There seems to be no consistency with font size across pages. Some of the templates have typos. Minor clients that require parental signature consent forms is ridiculously complicated. They systems uses a lot of their own made up acronyms that are confusing. Many of the videos/self help guides are outdated or otherwise irrelevant. It is clunky, grossly outdated, has an ugly interface, and is not intuitive. This system is not web based, you have to download the software application on your computer, the client portal is practically useless since clients cant self schedule or pay a bill there, and have to contract with a third party for billing thereby increasing your costs. Sadly, the staff are nice enough but can be a bit condescending if you cant quickly make sense out of the madness that is BestNotes that they have normalized.

Antwort des Softwareanbieters

von BestNotes an 11.6.2019

Thanks for your feedback Michelle. I'm sorry you had such a painful experience. Respectfully, there are a few points that I would like to clarify. First, you mentioned that documentation can be confusing and clunky. It's true that BestNotes is customizable to a fault and we've taken some significant steps to make things easier. We hired a clinical director and after 3 years of Research/Development, we've released an entire set of behavioral health and addiction treatment focused documentation (from Admission to Discharge) that considers Joint Commission, CARF, Payer and common State/County regulations. The best part is that we keep this documentation updated for you. As regulations change, so does your documentation one less thing to worry about!
Unfortunately, Capterra only have gives us 1000 characters to reply to your feedback. Quickly, BestNotes is entirely web-based, includes a lot of internal billing tools and we haven't stopped developing our current version.

BestNotes

Bewertet am 30.9.2019
Natasha S.
Office Manager
Psychische Gesundheitsfürsorge, 501-1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: My program uses BestNotes for Mental Health Case Management and Foster Care. Neither of these is the niche field for BestNotes. However, the BestNotes team worked with us extensively to make sure that the software does what we need. BestNotes dedicated a lot of time to us during start-up and after start-up as we continued to make changes after going live.

Vorteile: The BestNotes team is fantastic and the software is flexible. Our program had a lot of requests regarding both form and function as we started implementation and the BestNotes staff was amazingly accommodating.
The BestNotes dashboard is easy to navigate.
There are items within the system that we can change ourselves, allowing ongoing and instantaneous development.

Nachteile: Unfortunately BestNotes can't do everything. For example it won't track dates without the user's specific intervention.

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