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BestNotes
Was ist BestNotes?
BestNotes ist ein cloudbasiertes, HIPAA-konformes EHR und CRM. Genieße Praxismanagement von A bis Z mit besonderem Fokus auf Marketing-/Zulassungs- und Ergebnismaßnahmen. Abrechnung, vollständig anpassbare Dokumentation, Terminplanung, E-Prescribe, E-MAR, Kreditkartenverarbeitung, Laborergebnisse, Patientenportal, Personalverwaltung, Administrationstools und vieles mehr. Teste BestNotes ohne Vorabzahlung, mit einem monatlich erneuerbaren Vertrag, unbegrenzter Schulung und Support für einen niedrigen monatlichen Preis.
Wer verwendet BestNotes?
Verhaltensgesundheitsorganisation Arzneimitteltherapie einschließlich: Entgiftung, stationäre Therapie, ambulante Intensivtherapie und Nachsorge. Therapeutische Internate Psychiatrische Fachkraft Fachkräfte für mentale Gesundheit
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BestNotes
Bewertungen über BestNotes
In Betracht gezogene Alternativen:
Amazing customer service!
Kommentare: My experience with customer services, specifically [SENSITIVE CONTENT], has been wonderful. I appreciate her knowledge of the product, patience with instructing users, problem-solving when something comes up, and follow through.
Vorteile:
BestNotes was introduced to me at a previous employer and I loved the customer support, ability to customize for my business, and user-friendly interface. This has continued to be true in my business. BestNotes' dedication to onboarding with technical support has been integral to my positive experience with the platform. Having a portal I can send to clients is indispensible to my largely telehealth practice. DSM5, an optional feature, is helpful.
Nachteile:
Customizing existing files for intake was somewhat difficult. For example, on intake, I would prefer that some items be required to be filled in by clients before moving on to the next item. Clients continue to have difficulty finding things on the portal.
Antwort von BestNotes
vor 2 Jahren
Thank you, Kelly for your kind words! We're so happy to hear that you've been happy with our features and customer support. We want to make sure that everyone who uses our product is getting the best possible experience, so our team works closely with users and regulators to avoid unnecessary actions. We also provide unlimited training and support, so if there are any problems with using our product, we are available to help. Thank you for using BestNotes and have a great day!
In Betracht gezogene Alternativen:
Excellent CRM
Kommentare: Overall our experience with BestNotes has been great. Their support staff is really on top of things. We are very much looking forward to what BestNotes Fresh has to bring.
Vorteile:
I think the CRM functions of this software are fantastic. We run a multi-facility drug and alcohol treatment center and BestNotes certainly meets the needs for the varying levels of complexity that each client's chart needs based on their level of care. The note templates are highly customizable and the reporting functions have been a massive asset as tool for our chart audits.
Nachteile:
Honestly, our biggest problems with BestNotes come from its integration with other software and the eMAR. As a CRM BestNotes functions well, but we use an integration with DrFirst for ePrescribe that disrupts some functionality within BestNotes. We also use a lab integration through HalfPenny that has been left wanting. The eMAR is nice to have, but the ability to audit and track medication changes is fairly limited at this point.
You Get What You Pay For
Kommentare: I really wanted to love BestNotes but I regretted my decision straight away. Having the trial was useless because the system is cumbersome but I thought it was just me. Thus stuck with in site of my concern, hoping things would get easier/better but that never happened. Lesson learned for selecting them based on a non-clinician referral who clearly didn't know any better. BestNotes reps acknowledge that little has changed with the platform in the past 15 years (since its inception) and it shows. They insist a new product is underway although they have no information on when it will be released. Think this said to merely pacify customers. I assume they gain and keep some customers due to the low price but using the software is like stepping into a time warp. I'd rather pay more money for a modern, user friendly system that can be used across device and is truly web based rather than a low price for a grossly outdated system. This EHR needs a complete overall!
Vorteile:
The price for this EHR is phenomenal and BestNotes has the potential to be great. I like that you can add your own customized forms. The scripted treatment plan goals are better than most as they are measurable (but BestNotes did take some short cuts by simply repeating the same goals over and over).
Nachteile:
As many users have been indicating since 2016, BestNotes is looks like something from the 1900's. Thus the systems uses a lot of odd symbols from the 1990's (such as a floppy disk).There seems to be no consistency with font size across pages. Some of the templates have typos. Minor clients that require parental signature consent forms is ridiculously complicated. They systems uses a lot of their own made up acronyms that are confusing. Many of the videos/self help guides are outdated or otherwise irrelevant. It is clunky, grossly outdated, has an ugly interface, and is not intuitive. This system is not web based, you have to download the software application on your computer, the client portal is practically useless since clients cant self schedule or pay a bill there, and have to contract with a third party for billing thereby increasing your costs. Sadly, the staff are nice enough but can be a bit condescending if you cant quickly make sense out of the madness that is BestNotes that they have normalized.
Antwort von BestNotes
vor 5 Jahren
Thanks for your feedback Michelle. I'm sorry you had such a painful experience. Respectfully, there are a few points that I would like to clarify. First, you mentioned that documentation can be confusing and clunky. It's true that BestNotes is customizable to a fault and we've taken some significant steps to make things easier. We hired a clinical director and after 3 years of Research/Development, we've released an entire set of behavioral health and addiction treatment focused documentation (from Admission to Discharge) that considers Joint Commission, CARF, Payer and common State/County regulations. The best part is that we keep this documentation updated for you. As regulations change, so does your documentation one less thing to worry about! Unfortunately, Capterra only have gives us 1000 characters to reply to your feedback. Quickly, BestNotes is entirely web-based, includes a lot of internal billing tools and we haven't stopped developing our current version.
BestNotes and Ease of Use
Kommentare: All experiences have been positive and issues were quickly resolved
Vorteile:
The Help Team has made the experience one I will never forget, they have helped us catch up with other providers
Nachteile:
The ease of reports, the ease of using audits
BestNotes
Vorteile:
I enjoy that you can upload documents and have everything in one place. The individual and group case notes are simple and user-friendly. It makes documenting sessions easy.
Nachteile:
It is not always so intuitive. I have had to train a few individuals on how to use and the same questions come up with the treatment plan and not always knowing if you push save and continue or next. It sounds simple but it is not always easy to go back and fix.