Wer verwendet BestNotes?
Behavioral Health Organization Drug Treatment including: detox, residential, intensive outpatient and after care. Therapeutic Boarding Schools Psychiatrist Mental Health Professional
Was ist BestNotes?
BestNotes is a cloud based, HIPAA compliant EHR and CRM. Enjoy practice management from A to Z with a special focus on marketing/admissions and outcome measures. Billing, fully customizable documentation, scheduling, e-prescribe, e-MAR, credit card processing, lab results, patient portal, human resource management, administrative tools and so much more! Try BestNotes today with no upfront fees, month-to-month contract, unlimited training and support for one low monthly price.
BestNotes – Details
BestNotes – Preisübersicht
BestNotes ist verfügbar ab 50,00 $/Monat. BestNotes bietet keine Gratisversion, aber eine kostenlose Testversion. Weitere Preisinformationen für BestNotes findest du unten.
BestNotes – Nutzerbewertungen
Zeigt 5 von 41 Nutzerbewertungen
Bewertet am 2.6.2018
Vorteile: Best product on the market! Too many other ehrs are way too expensive for what they feature! Love bestnotes!
Nachteile: I cant think of anything negative to say, i widh we wouldve went with bestnotes from the beginning! Thanks BN!
Bewertet am 30.12.2019
BestNotes Support Review
Kommentare: Overall it has been a pleasure to use BestNotes and have the continued support of the BestNotes team.
Vorteile: BestNotes has a supportive team that is easy to contact. Any software issues are quickly resolved and the software is dependable (no downtime). If there is a reporting request, or company specific function request, the BestNotes team is easy to work with and does a great job to find the best solution for the Organization.
Nachteile: There is a desire and need for more systematic controls, in order to reduce the manual reconciliation time between the clinical and billing modules (Program to Register functions).
Bewertet am 21.11.2019
Best Customer Service and Easy to Use
Kommentare: The calendar feature for all of our therapists to coordinate has been extremely helpful. The group notes are automatically placed in the client file and has saved countless hours.
Vorteile: After trying several EHR free trial offers, BestNotes provided the best price for my smaller business and was the most responsive in following-up in a timely and professional manner. An important feature is how customizable and flexible the software is, any form that we use is able to be incorporated into the system. The most impressive feature is the customer service. I felt overwhelmed and anxious about switching systems but [SENSITIVE CONTENT HIDDEN] were extremely patient and explained every aspect that I needed, I never feel rushed or minimized. The software has features that organize our client files more throughly and efficiently.
Nachteile: I appreciate that BestNotes creates billing and invoices I wish I could submit claims through BestNotes.
Bewertet am 5.6.2019
You Get What You Pay For
Kommentare: I really wanted to love BestNotes but I regretted my decision straight away. Having the trial was useless because the system is cumbersome but I thought it was just me. Thus stuck with in site of my concern, hoping things would get easier/better but that never happened. Lesson learned for selecting them based on a non-clinician referral who clearly didn't know any better. BestNotes reps acknowledge that little has changed with the platform in the past 15 years (since its inception) and it shows. They insist a new product is underway although they have no information on when it will be released. Think this said to merely pacify customers. I assume they gain and keep some customers due to the low price but using the software is like stepping into a time warp. I'd rather pay more money for a modern, user friendly system that can be used across device and is truly web based rather than a low price for a grossly outdated system. This EHR needs a complete overall!
Vorteile: The price for this EHR is phenomenal and BestNotes has the potential to be great. I like that you can add your own customized forms. The scripted treatment plan goals are better than most as they are measurable (but BestNotes did take some short cuts by simply repeating the same goals over and over).
Nachteile: As many users have been indicating since 2016, BestNotes is looks like something from the 1900's. Thus the systems uses a lot of odd symbols from the 1990's (such as a floppy disk).There seems to be no consistency with font size across pages. Some of the templates have typos. Minor clients that require parental signature consent forms is ridiculously complicated. They systems uses a lot of their own made up acronyms that are confusing. Many of the videos/self help guides are outdated or otherwise irrelevant. It is clunky, grossly outdated, has an ugly interface, and is not intuitive. This system is not web based, you have to download the software application on your computer, the client portal is practically useless since clients cant self schedule or pay a bill there, and have to contract with a third party for billing thereby increasing your costs. Sadly, the staff are nice enough but can be a bit condescending if you cant quickly make sense out of the madness that is BestNotes that they have normalized.
Antwort des Softwareanbieters
von BestNotes an 11.6.2019
Thanks for your feedback Michelle. I'm sorry you had such a painful experience. Respectfully, there are a few points that I would like to clarify. First, you mentioned that documentation can be confusing and clunky. It's true that BestNotes is customizable to a fault and we've taken some significant steps to make things easier. We hired a clinical director and after 3 years of Research/Development, we've released an entire set of behavioral health and addiction treatment focused documentation (from Admission to Discharge) that considers Joint Commission, CARF, Payer and common State/County regulations. The best part is that we keep this documentation updated for you. As regulations change, so does your documentation one less thing to worry about!
Unfortunately, Capterra only have gives us 1000 characters to reply to your feedback. Quickly, BestNotes is entirely web-based, includes a lot of internal billing tools and we haven't stopped developing our current version.
Bewertet am 19.12.2019
Kommentare: With BestNotes, our organization is able to update and maintain client files in real time without the worry of if we have the most updated information on our clients.
Vorteile: BestNotes allows our organization to keep client records organized and manageable. I use the Reports feature most and find it helpful in pulling various data for the organization. Also, with the ability to find client census data across the organization with the click of a button is a huge timesaver!
Nachteile: BestNotes is very easy use. I do not have any complaints to mention at this time.