Verizon Connect Work

Verizon Connect Work

von Verizon Connect

Wer verwendet Verizon Connect Work?

Mehr als 20.000 Unternehmen nutzen Verizon WORK für wichtige Erkenntnisse und eine bessere Kontrolle über ihre täglichen Abläufe. Sie möchten ihr Geschäft besser führen und ihr Backoffice gut organisieren.

Was ist Verizon Connect Work?

Die Außendienst-Managementsoftware Verizon WORK hilft Unternehmen wie deinem, das Beste aus deinem Team herauszuholen, indem sie ungenaue Schreibarbeit überflüssig macht und du dadurch sofortige Einsicht in die Arbeitspläne erhältst und effizient Informationen in Echtzeit vom Außendienst zum Büro bringen kannst.
– Erhalte mehr Kontrolle über deinen Zeitplan.
– Werde schneller bezahlt.
„Durch die Einführung von Verizon WORK können wir die Planung unserer Jobs, Rechnungsstellung und Kundeninformationen unter einem Dach vereinen.“ Eigentümer von Coolro Air

Verizon Connect Work – Details

Verizon Connect

https://www.verizonconnect1.com

Gegründet 1999

Verizon Connect Work – Preisübersicht

Verizon Connect Work bietet keine Gratisversion und keine kostenlose Testversion. Weitere Preisinformationen für Verizon Connect Work findest du unten.

Kostenlose Version

Nein

Gratis Testen

Nein

Einsatz

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

Live Online

Webinare

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

Verizon Connect Work Funktionen

Auftragsmanagement Software
Angebote / Schätzungen
Arbeitsauftragserstellung
Bestandskontrolle
Job-Management
Kundendatenbank
Routing
Terminplanung
Versandmanagement
Vertragsmanagement
Vorbeugende Wartung
Wiederkehrende Termine
Abrechnung & Rechnungsstellung
Angebote / Schätzungen
Arbeitsauftragsverwaltung
Elektronische Unterschrift
Inventarverwaltung
Kontakt-Datenbank
Kundendienst-Historie-Nachverfolgung
Mobiler Zugriff
Online Stempeluhr
Routing
Terminplanung
Versenden
Vertragsmanagement
Zahlungseinzug im Außendienst
Abrechnung & Rechnungsstellung
Angebote / Schätzungen
Arbeitsauftragsverwaltung
Job-Management
Kundendatenbank
Landschaftsdesign
Lohn- und Gehaltslisten-Management
Routing
Terminplanung
Versandmanagement
Vertragsmanagement
Zeitverfolgung
Auftragnehmer-Management
Bedarfsplanung
Budgetierung/Prognosen
Fähigkeiten-Nachverfolgung
Lebenszyklus-Management für Mitarbeiter
Leistungskennzahlen
Mitarbeitereinsatzplanung
Personalbeschaffungs-Management
Variable Mitarbeiter
Zeit- und Anwesenheitsmanagement
Alarmfunktion / Benachrichtigungen
Automatisierte Terminplanung
Echtzeit-Planung
Gruppen-Terminplanung
Klassenterminplanung
Kreditplanung
Mehrere Standorte
Mitarbeitereinsatzplanung
Ressourcen-Planung
Terminplanung
Zimmerbuchungsverwaltung
Abrechnung & Rechnungsstellung
Angebote / Schätzungen
Arbeitsauftragsverwaltung
Inventarverwaltung
Job-Management
Kundendatenbank
Kundendienst-Historie-Nachverfolgung
Mobile App
Routing
Techniker-Management
Terminplanung
Versandmanagement
Abrechnung & Rechnungsstellung
Abrechnungsfähige & Nicht-abrechnungsfähige Stunden
Automatische Zeiterfassung
Mehrere Abrechnungstarife
Mitarbeiter-Datenbank
Mobile Zeiterfassung
Offline-Zeiterfassung
Timesheet Management
Urlaubsverwaltung
Überstunden-Berechnung

Verizon Connect Work – Nutzerbewertungen

Zeigt 5 von 146 Nutzerbewertungen

Gesamt
2.7/5
Benutzerfreundlichkeit
3/5
Kundenservice
2.7/5
Funktionen
2.6/5
Preis-Leistungs-Verhältnis
2.4/5

Verizon WORK

Bewertet am 31.3.2016
Joanne S.
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
Quelle: GetApp
5/5
Gesamt
5/5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis

Kommentare: Stahlman-England, INC began using Verizon WORK in January 2015. The overall program was easy to implement and the Customer Support was beyond expectations! This program was less expensive than all other Service Programs and accomplished a lot more with regard to “real-time”, invoicing, reports, quotes, and customer follow-up. This Program has enhanced our business and the endless features Verizon WORK offers, is still being discovered and incorporated into our business plan EXCELLENT FOR CONSOLIDATED CLIENT INFORMATION, SERVICE APPOINTMENTS & SCHEDULING, INVOICING, PROFITABILITY, AND DETAILED REPORTS!

Vorteile: • Verizon WORK gives me, as Director of Corporate Operations, essential detailed productivity reports within seconds. • Instead of needing 2 to 3 different software programs, Verizon WORK alone produces these reports. • With a click, I have reports of total revenue including breakdown of labor, parts, travel time and actual job duration. • Our technicians are able to sell more by doing quotes instantly. This exciting, real-time “Quotes” feature allows our office to email these figures within an hour, thereby closing more sales than ever before. • Verizon WORK has allowed us to streamline and fast-track our paperwork; one-hour tasks are now done in minutes. Verizon WORK enabled our transition from piles of paperwork to next-generation technology.

Nachteile: PRODUCT ENHANCEMENT of certain issues. Example, more than one email address, speed of program when changing on the dashboard.

Dipping Your Toe into the Abyss of Digital Transformation

Bewertet am 12.12.2019
Jay C.
Vice President
Finanzdienstleistungen, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5/5
Benutzerfreundlichkeit
1/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It is a phenomenal step towards a digital environment for the under served home services sector. Implementing Verizon Connect Work is a step in the right direction! At the end of the day Verizon is a telecom company and looking to upsell their products into your business.

Vorteile: I love the fact that Verizon Connect focuses on the technologically under served realm of the home services market. These business's technology initiatives take a hard stop at email and spreadsheets. When implemented and used correctly, Verizon Connect Work (formerly Fleetmatics WORK) can bring to the surface revenue opportunities that business owners and stakeholders were oblivious to. Being typically their first go at new technology, Verizon Connect Work is usually welcome because of the ease of implementation and use. The technology is priced right and the ROI is enormous! The ROI stems from getting off the paper, chalkboards, notepads and alleviating lost invoices. At the end of the day the software is the home service industries first step towards digital transformation in this Fourth Industrial Revolution.

Nachteile: In response to Verizon Connect Work being described by former users as "A Starter Software" or "Technology Training Wheels", there is high churn being there are more robust softwares that encompass the entire life of a work order. With out mentioning any software company names, Verizon Connect Work's book of business is on a mass exodus to other players. To add, their is limited to zero customer support and the buying process wasn't very enjoyable.

Great Scheduling tool for the money

Bewertet am 26.9.2019
Jorge S.
Director Support
Sicherheit & Untersuchungen, 5.001-10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
3/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: The software is very inexpensive for the features and functionality you receive. It is great for businesses just starting out or smaller field service organizations. Lots of great features for the price.

Nachteile: There are some limitations to what it can do. Reporting is somewhat limited but still provides many options for custom reports. Inability to view a large number of jobs because you can only search for job numbers one at a time.

Unkept Promises

Bewertet am 19.2.2019
Joanna D.
Office Manager
Hausmeisterservice, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
3/5
Gesamt
5/5
Benutzerfreundlichkeit
2/5
Eigenschaften & Funktionalitäten
1/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It's a scheduling software that started on an internet base and tried to go to mobile and has failed in my opinion. They will roped us in with promises that they didn't keep. This is why we decided to leave.

Vorteile: I loved how easy it was to navigate and filter to find the invoice/ticket/customer that I needed really fast. I loved how I could keep whatever information I needed with customized info boxes. Dispatching out to Employees was easy and the old App for the Techs out in the field could do many things. IT worked great on the desktop end.

Nachteile: When we 1st signed on we were promised that the program would keep track of our inventory. We are a HVAC business and we have a lot of parts to keep track of. It wasn't working great when we started and the old app was ok with it. Then they Upgraded and had a new App and they completely trashed the inventory program and didn't tell us.
Since we are located with lots of country and rural areas we were told that the app can work offline and update the main programs once it got back in data range. This has never worked properly and my Techs were calling me to update their tickets because the app wasn't working.
The New App upgrade came everything went downhill. Techs could no longer create their own jobs (and we have Techs for on-call weekends) Techs could no longer show discounts to the customers on the invoice. The app still didn't work out in rural areas. It doesn't not work very well on the Mobile end.
Everytime I had Customer service on the line they tried their best, but since everything that we as a company needed they couldn't provide we didn't want to stay with them.

Product has limited capability and the customer service is some of the worst I've ever dealt with.

Bewertet am 17.11.2017
Jamie D.
Owner
Verbraucherdienste, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
Quelle: SoftwareAdvice
2/5
Gesamt
2/5
Benutzerfreundlichkeit
1/5
Eigenschaften & Funktionalitäten
1/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis

Kommentare: Would not recommend this company as a work platform. From the limitations of their platform to the extent of their billing issues to the poor customer service, this is a poor provider all around.

Vorteile: Dispatch board is a decent portal for scheduling. Beyond this there has been very little positive with this program that I would recommend.

Nachteile: Used the system for 2 years. In that time, they have multiple programming issues. Including an error that took recurring jobs which were scheduled for 2 days and booked hundreds of calls for the same recurring issue months out. Resulting in thousands of calls on our schedule that needed to be removed once at a time. Took days to delete and further spent days helping their tech department to resolve the issue. Their programmer found an error in their system and did correct it but sorry about our luck for the cost and time to repair. Reimbursed us for a months service as thats all they could do. We have had numerous billing errors over the past two years and getting any resolution from them takes a minimum of 6 calls in my experience. Nobody is capable of making any decision regarding assisting a customer. We notified them that we were cancelling the contract with 90 days notice (60 required) and got confirmation of this. 2 weeks later I inquired as to the cancellation and was told nothing was in the system. Cancelled again following their process. Found out again that this hadn't been done. Wanted to lock me into another year of payment.