--- description: Detaillierte Informationen über Alchemer zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Alchemer Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Umfragetools](/directory/30092/survey/software) > [Alchemer](/software/72549/alchemer) # Alchemer Canonical: https://www.capterra.com.de/software/72549/alchemer Seite: 1 / 17\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/72549/alchemer?page=2) > SurveyGizmo ist die weltweit beste Umfrage- und Data-Insights-Plattform, mit der du intelligentere Entscheidungen treffen kannst. > > Bewertung: **4.5/5** von 393 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Alchemer? Die Firma bedient Unternehmen und Kunden aller Branchen und Größen. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 393 Nutzerbewertungen | | Bedienkomfort | 4.5/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.4/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.0/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.2/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Alchemer - **Region**: Boulder, USA - **Gegründet**: 2006 ## Gewerblicher Kontext - **Startpreis**: 55,00 $ - **Preismodell**: (Kostenlose Version verfügbar) (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Unterstützte Sprachen**: Arabisch, Chinesisch, Deutsch, Dänisch, Englisch, Finnisch, Französisch, Hebräisch, Indonesisch, Irisch, Italienisch, Japanisch, Koreanisch, Niederländisch, Norwegisch, Polnisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Tschechisch, Türkisch, Ukrainisch, Ungarisch - **Verfügbare Länder**: Algerien, Angola, Australien, Benin, Botsuana, Brasilien, Burkina Faso, Burundi, Cabo Verde, China, Deutschland, Dschibuti, Eritrea, Eswatini, Gabun, Gambia, Ghana, Guinea, Guinea-Bissau, Indien und 45 weitere ## Funktionen - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Anpassbare Fragen - Anpassbare Vorlagen - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - Berichterstattung und Statistik - Dashboard - Datenvisualisierung - E-Mail Marketing - E-Mail-Management - Engagement-Tracking - Feedback-Management - Fortschrittsverfolgung - Fragen-Verzweigung - Fragenkatalog - Kampagnenmanagement - Kommunikationsmanagement - Kontinuierliches Feedback - Kundenerlebnis-Management - Kundenhistorie - Leistungskennzahlen - Live Results Sharing - Management von Performance-Auswertungen - Mehrere Fragetypen - Mitarbeiter-Datenbank - Multi-Channel-Vertrieb - Multichannel-Datenerfassung - NPS-Umfragestruktur - Negatives Feedback Management - Nutzerbewertungs-Notifikation - Offline-Antwort-Sammlung - Pulsbefragungen - Push-Benachrichtigungen - Q\&A Management - Reaktions-Management - SMS Marketing - SMS-Nachrichtenversand - Sentiment-Analyse - Social-Media-Integration - Standortverfolgung - Textanalyse - Umfragen & Feedback - Umfragenerstellung - Visuelle Analytik - Werkzeuge zur Zusammenarbeit - Wettbewerbsanalyse - Workflow Automation - Überprüfung bewerten - Überwachung der Beschwerden ... und 31 weitere Funktionen ## Integrationen (28 insgesamt) - Asana - Captcha - Domo - Google Analytics 360 - Google Docs - Google Sheets - HubSpot CRM - IBM SPSS Statistics - Mailchimp - Meta for Business - Microsoft Dynamic 365 CRM (JourneyTEAM - Reseller) - Microsoft Power BI - Okta - OneLogin - Paylocity ... und 13 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Umfragetools](https://www.capterra.com.de/directory/30092/survey/software) ## Ähnliche Kategorien - [Umfragetools](https://www.capterra.com.de/directory/30092/survey/software) - [Marktforschung Software](https://www.capterra.com.de/directory/10041/market-research/software) - [360-Grad-Feedback Software](https://www.capterra.com.de/directory/30666/360-degree-feedback/software) - [Mitarbeiter Engagement Software](https://www.capterra.com.de/directory/30817/employee-engagement/software) - [Befragungssoftware](https://www.capterra.com.de/directory/31220/polling/software) ## Alternativen 1. [SurveyMonkey](https://www.capterra.com.de/software/32728/surveymonkey) — 4.6/5 (10495 reviews) 2. [Jotform](https://www.capterra.com.de/software/158456/jotform-4-0) — 4.7/5 (2919 reviews) 3. [Typeform](https://www.capterra.com.de/software/137289/typeform) — 4.7/5 (974 reviews) 4. [Connecteam](https://www.capterra.com.de/software/153140/connecteam) — 4.6/5 (5308 reviews) 5. [QuestionPro](https://www.capterra.com.de/software/135455/questionpro) — 4.8/5 (539 reviews) ## Nutzerbewertungen ### "The ultimate solution for data collection and analysis" — 5.0/5 > **edna luci** | *5. Mai 2023* | Unterhaltung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: What I like the most about the platform is its flexibility and the ability to customize it. From creating surveys and forms to collecting and analyzing data, everything can be tailored to the needs of my project. In addition, the variety of question options, formats and designs allows you to create engaging and dynamic surveys for the participants. > > **Nachteile**: Although the tool is very powerful, it may take a bit of time to get used to all the features and options it offers. While the platform is easy to use, it can be intimidating at first. > > The ability to integrate with other tools and platforms has been a huge plus for me. I am able to connect my Alchemer account with other apps I use at work, which has significantly improved my efficiency and productivity. ----- ### "The best web-based survey software for research ethics compliance" — 4.0/5 > **Virgil** | *12. Februar 2021* | Non-Profit-Organisation Management | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: It's easy to use with all the modern features for all types of social surveys and the reports can do segmentation which saves a lot of offline data analysis work. A really important selling point for me was the company's privacy policy and how they make it easy to tailor their product to be used for research on sensitive topics. Uniquely, Alchemer makes it really easy to activate the "response encryption" function which is the only way to prevent the company or its survey administrators from accessing or using anonymized forms of your survey data for other purposes. Secondary use of customers survey data is an important part of most online survey software company's business. They also specifically describe the use of this function being important for research on sensitive topics like personal health. They also are more straightforward in their privacy policy language when it comes to use of the "anonymous" survey function, which blocks the collection of IP addresses of survey respondents which happens by default for all online survey software. Competitors like survey monkey offer this feature but do not have as strong of guarantees in the privacy policy that they will not collect the IP addresses for their own business uses. Similarly the response encryption feature is generally available from competitors but at a higher price point and in the case of Qualtrics only as a non-disclosed cost add on feature. > > **Nachteile**: It doesn't have the 100% smooth and premium feel that you'd expect. It's probably an 8/10 for design quality and has some quirks and occasional glitches. I've had issues with multi-language surveys and support for which Unicode/alphabet version for a language that the software supports, and separately problems with HTML script in the secondary language version of a survey being reset and erased spontaneously. Their customer support is really quick to respond on email however, and their help pages are really robust and easy to learn from. > > Pretty good. We're pushing it's limits in our next survey design and trying to make something really visually interactive. So far our surveys have been pretty traditional for social research and everything has worked well. We will see if it's possible to make some more fun surveys on Alchemer or not. ----- ### "Starting to go downhill" — 3.0/5 > **Lenni** | *17. September 2021* | Marktforschung | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: We chose this software based on its reasonalbe price and feature bundle. It is easy to use so non-technical people can perform many tasks associated with our research projects. > > **Nachteile**: In the past year (pretty much since Survey Gizmo changed its name to Alchemer) the product has gone downhill. We've had terrible account support and frequent issues with the software. Often, an issue will come up due to a change they've applied to our account that they failed to inform us about. We have also often waited weeks for issue resolution when we couldn't afford to wait weeks. If they don't turn things around soon, we will not renew our license next time. > > Overall, we were quite happy with Alchemer at the outset but something has changed at the company and their tool and their support (especially engineering support) has been glitchy / poor. See previous comments. We don't want to switch vendors, but we may be forced to if they don't turn things around. ----- ### "Platform For Success" — 5.0/5 > **Roger** | *31. Juli 2020* | Restaurants | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I love the ease of use, customization, insights and data analysis and all-in-one nature of the Chatmeter platform. > > **Nachteile**: I recently requested a missing feature related to review response templates and was told by our customer success representative that it was already in development. Love the fact that Chatmeter takes its platform development seriously and is listening to its customers to continually improve the product. > > Everyone I have worked with on the Chatmeter team has been a true professional, a great listener and incredibly helpful. The software itself is robust and easy to use. We've been with Chatmeter long enough to witness several major new feature rollouts and they've all been seamless. What's more, I am a huge fan of Chatmeter's weekly webinars. They are always full of great information and although I consider myself to be a very skilled professional when it comes to both reputation management and listings management, I always leave each webinar having learned something new, as well as reviewed important topics and details to keep them top of mind. ----- ### "Professional survey builder for people who are serious about surveys" — 5.0/5 > **Sam** | *13. Juni 2023* | Non-Profit-Organisation Management | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Alchemer has a suite of features that make it appropriate for everything from basic one-question polls to in-depth conjoint studies. Once you're used to it, the survey builder is easy to use and understand, and the survey testing features are excellent. > > **Nachteile**: There is a learning curve for those not used to more complicated platforms or less technically-minded people. Also, currently, you have to close surveys manually (can't make them auto-close at a set date). > > We use Alchemer for everything from fun staff surveys to national research projects. There are enough features to keep both the marketing and data analysis people happy. We are yet to really dive deep into all it has to offer so there is a big future-proof buffer for what we may want to embark on in the future. ----- Seite: 1 / 17\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/72549/alchemer?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/72549/alchemer) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten