DealerCenter

"A product is as good as the people representing it. I've had a few DMS, DC's is the best why, Lina."

Kommentare: Anyone can set up a auto dealership and have it operational and effective in a week.

Vorteile: Ease of use, and with out a doubt when it doubts call the customer rep. I have been Consulting for the Sports Car Group and suffered major set back with what I wanted to be the heart of the operation, a full spectrum lender, and as I was just at my point of turning negative which is a but rare for ME. Sunshine came through in the form of the rep who didn't allow to me harp but do what I knew to do and that looked past to see what was still there. She found me 5 sub prime and 4 prime options to offset my loss. I am grateful for her, she may never know how much that small act of kindness resignated with me.

Nachteile: The Customer experience isn't shared accross all Westlakes Products and Services. I wish preferred lender didn't auto submit.

"HGK Motors LLC "

Kommentare: Compared to DealerCar Search, DC has much more features and has everything integrated so I can spend less time doing admin work and more time selling. My point of contact [SENSITIVE CONTENT HIDDEN] has been awesome

Vorteile: I love how easy it is to have my book values and options with the VIN decoder that's built in. Compared to DealerCar Search, DC has much more features and has everything integrated so I can spend less time doing admin work and more time selling.

Nachteile: No issues or problems with DC, all good

"Customer Service"

Kommentare: My support representative,[SENSITIVE CONTENT HIDDEN], is always very helpful and he keeps working on an issue until it is resolved. He is always friendly and patient when I call.

Vorteile: Dealercenter is easy to use and they are always making improvements. I am impressed with their advertising integrations.

Nachteile: I don't like that I have to submit every finance deal to Westlake.

"DealerCenter Review"

Vorteile: Lots of feature as a CRM provider for all of my inventory and customers. Provides almost all of the necessary paperwork that I need for most sales and can always update more.

Nachteile: Costs can add up when adding more and more services.

"DealerCenter Doesn't Care"

Kommentare: Overall experience with DealerCenter was great, up until we tried to acquire more features. They lied to us, signed the new contracts on our behalf, double charged us for 6 months, then told us they didn't care if they lose our business, giving us no choice but to pay for something we never used, or find a new CRM and website management software.

Vorteile: It is user friendly, unless you have issues.

Nachteile: Our company was double charged for 6 months. They lied to us on multiple occasions saying that we were not double paying. They signed the revised contract themselves assuring us they were making a simple addition to the contract. They continued to directly take the money out of our account so we didn't notice right away. When we tried to come to a settlement they told us "They don't care if they lose our business". We were given no choice but to pay for something we never used, or find a new CRM and website management software. They outsource their customer service. You rarely can get on the phone with someone who is articulate and knowledgeable. Incredibly unhelpful as soon as you try and resolve any issues that involve them over charging their customers.