DealerCenter

Kommentare: Anyone can set up a auto dealership and have it operational and effective in a week.

Vorteile: Ease of use, and with out a doubt when it doubts call the customer rep. I have been Consulting for the Sports Car Group and suffered major set back with what I wanted to be the heart of the operation, a full spectrum lender, and as I was just at my point of turning negative which is a but rare for ME. Sunshine came through in the form of the rep who didn't allow to me harp but do what I knew to do and that looked past to see what was still there. She found me 5 sub prime and 4 prime options to offset my loss. I am grateful for her, she may never know how much that small act of kindness resignated with me.

Nachteile: The Customer experience isn't shared accross all Westlakes Products and Services. I wish preferred lender didn't auto submit.

Kommentare: We were so disorganized before Dealer Center.We weren’t taking full advantage of all the services that it came with (especially with inventory management).Now that we are,and that we’ve got the website up and going,we’re really looking for our business to grow.

Vorteile: It’s user friendly.Sales are done now with a few clicks.We love our reports and being able to manage our inventory.We also manage all of our buy here pay here accounts with dealer center and just started back up with website integration.We’re excited to have a great website that gets updated instantly!This was a huge problem before.Dealer Center is a one stop shop for our dealership needs.You get much more than you pay for!

Nachteile: Any issue we’ve had is quickly addressed by great customer service.We just worked with the customer service rep on getting our website up and going.I’m not tech savvy, but he was able to take care of everything for us.We really appreciate the customer service rep and everyone on the Dealer Center Team!

Kommentare: So far it has been positive. Very intuitive. I would like to see some improvements, but it seems they are working on them.

Vorteile: Very easy to use. Intuitive functions etc. Very modern look and love that it is web-based so accessible from anywhere.

Nachteile: You have to dig to find some functions/reports etc. Would have like better training also. Learning on our own as we go.

Kommentare: Excellent ... simple to say they are without compare, the best I’ve dealt with.

Vorteile: Intelligent and Easy to use.
Team always seeking to improve product and release updates regularly.
Price Point is affordable.
Integration between DMS, CRM, and Website/Inventory Solution is very nice.

Nachteile: Please consider adding the following options :
Internal messaging ... to include a messaging dashboard available to managers to be able to view all conversations. Ideally a user would be able to send an message/text in a customer record or deal record... the deal/customer would be associated with the private message and once clicked on, would take you into the record from which the message was created. By attaching the record to the message, one could type a message without having to explain which customer or deal they’re referring to. The message alert/push notification would be slightly different in nature from existing push notifications and there would be a special icon exclusively reserved for the messaging app on desktop version. Secondly, would be awesome if y’all would create a preview window pop up when hovering over a customer record, that preview would bring up the dispositions record along with the associated notes, so that one could get an overview of the customer file without having to click into it, opening another browser window and the time it takes to do so... it’s cumbersome right now... something like I’m describing, to make it easier would be great. Thank you to all the brains that bring these things into being!! Y’all are always doing good work :)

Kommentare: I loved this program when i 1st got it. It was easy to use and rarely had any problems. Since the new version came out its been nothing but problem after problem and it is not user friendly at all. To do the most basic tasks you have to call customer support, which is terrible, and wait for them to figure it out. Often I end up figuring how to do it before they do. My service rep has no clue how to do the most basics of tasks and I get frustrated every time I call. Often I have to call and or email several times to get one thing fixed, and sometimes 4 or 5 times about the same issue. There is a lot of stuff you can do with it now, and i think most of it is a good idea and I would hate to have to do it, but i'm starting to look at other bhph software. It has a lot of features, but its more Unnecessarily complicated and I always have to call to figure out the special trick to do what i need to do. I just don't want to deal with dealercenter anymore.

Vorteile: Lots of great features

Nachteile: Nobody an figure out how to use it including their own support