Gofrugal

Suam Hardware Ltd With Gofrugal

Kommentare: I love their efforts in constantly working on the software to make it the best of its kind. The take customers' suggestions and review and implement it if it is feasible.

Vorteile:

Gofrugal Software is one of the products i have loved to work with. What I do appreciate most is their dynamic nature in implementing and customizing features that suits your business. We have successfully implemented the M-PESA integration(Mobile money payment), Outlet landing cost expenses customized for branch-wise item transfers, Android application for the tablets and with a range of good report analysis. They have one of the best customer care response 24/7 for easy solution in case of any issue. With Gofrugal, you are assured of your Value for money, best report analysis for your business and quality service from their support staff.

Nachteile:

No customer reward program on the Android app but soon it will be worked on

Best software for retail

Kommentare: User friendly , fast working and easy learn and best to train any one

Vorteile:

Billing easy to do , inventory management is very good and User friendly

Nachteile:

Gosecure due to multi data- base so I am unable to use

Worst software in india for retails, worst in customer service, Gofrugal is a cheater company

Kommentare: very bad experience with gofrugal software

Vorteile:

nothing is good in gofrugal, i suggest to all customer never purchase gofrugal software in any condition.

Nachteile:

customer service is very bad and all employees are cheater once they take amount from customers after they are not responded to customer in any condition

Software for chain stores

Kommentare: Good product

Vorteile:

Service Support System is the most attractive thing when compared to the competitors.Being in retail sector the instant support is very crucial . They have automated the service and ticketing system. Also the centralised hq system gives lot of control on all operation.

Nachteile:

Pos application can be faster little more

Going frugal with Gofrugal

Vorteile:

Extensive Built-in Features, support, and ease of use

Nachteile:

Installation and upgrade time can be improved

Smart Baniye

Vorteile:

Head Office Feature, Centralize management, Multi Outlet with Warehouse Feature. Best for Franchisee Development.

Nachteile:

Offer Management Feature is not upto the mark.

Value for money.

Vorteile:

Ease of use, Godelight team was very helpful in implementing gofrugal. They are good as gofrugal partner. They are up to date with the software knowledge and changes made by gofrugal on daily basis.

Nachteile:

There are few requirements not available at moment but those can be customised and feature request can be raised for that.

My Review

Kommentare: Superb!

Vorteile:

It is a very simple software to operate. Very user friendly.

Nachteile:

Customer support over chat can be challenging at times

Good

Kommentare: Well

Vorteile:

Good future, reliable and longer run it will help business

Nachteile:

Good futures will support the business

User Friendly Software

Vorteile:

User friendly. Cloud-based. Suitable for any size of Retail Business.

Nachteile:

while viewing the report you must define specific data otherwise it will take a long time to generate.

Average

Kommentare: it is good, if you give options as per requirement of the business

Vorteile:

software is good, but usage of tabs is limited

Nachteile:

after spending we need to get the required tab enable, we need to pay extra cost

Good Software with decent customer support for Retail Book Trade having a Mid Tier Pricing range

Kommentare: My overall experience with GoFrugal has been good over the years.
but "Thank God", they stopped partnering with other local companies to sell their product in the market. At the time of installation 5 years back, it was a nightmare, their local vendor only knew how to install the product but not how to train us in moving our age old business procedures and techniques to the GoFrugal Platform. I was seriously considering of cutting my losses and moving to Tally. But I am now realizing that I am much better off with GoFrugal as my partner;
No doubt there were initial hiccups but even though they started their business from Pharmacy Vertical, they have currently tailored their product for Book Trade pretty decently.
GoFrugal has saved us a lot of time, effort and money over the years and helped us grow.

Vorteile:

1. Ease of Use - The Menus and Navigation for billing are quite simple making it easy for even our support staff to jump in and help during peak hours. 2. Robust - We have been using RPOS 7 since the last 5 years and there has never been an SOS situation 3. Customer Support - During there initial years they were struggling in this aspect but since the last couple of years they have become better but there is room for improvement.

Nachteile:

1. YouTube Videos are helpful to some extent but they don't update their help documents repository. 2. Most of the times when I contacted customer support there first suggestion will be please update to the latest build and hope this has been fixed, even after I have told them, I recently updated. 3. There are only a few knowledgeable customer support executives who immediately can figure out your issue and have the solution ready for you. For others they need to train more thoroughly. "I do not want to know the cause of my issue but the solution"

disappointment from the unsatisfactory level of service

Kommentare: Stock management Locationwise

Vorteile:

There are a lot of things we have not been sorted out for in the system, the functions which are working fine are good to use.

Nachteile:

We would like to express our disappointment from the unsatisfactory level of service we are receiving. Unfortunately, we can't help but submit this letter of complaint hoping for a fast and adequate resolution. We always have major critical bugs that affect the previous version set up when we do an upgrade. This always forces us to carry on with tests after every update. Much ado, the online service chat platform gets offline from the direct chat services and our requests for callbacks from it have never been attended to. Here are the pending critical issues that am yet to get a solution. 1. Expense accounts ledger mismatch error- No expense entry allows saving any particular transaction generated. (All expense services stopped and we are almost running to a week since i raised the issue) 2. Security rights login - Biometric login authentication logged in to an admin account(Recurrent issue) rather than the normal user account. In line with the above, we are not getting value on the M-PESA integration service, the service is long overdue on the agreed implementation period. We trust this is not the way you wish to conduct business nor the kind of email you wish to receive from your customers. We are asking you to look into the above subject matter and provide an adequate solution fast.

Gofrugal features are very easy to use and can using instantly without training

Kommentare: We are really very happy with the service and the features

Vorteile:

Gofrugal features can be used with zero training with a person with minimal skill set, we can manage all the functionalities from purchase to sales, inventory management with mobile tools in a simplified manner.

Nachteile:

Nothing major as we are serviced with all the required features

Gofrugal simple to use

Vorteile:

Gofrugal software has batch and expiry date modules wch helps alot the pharmacy owners to track their stock movement basing on those mentioned 2 modules. It has stock movement report status wch helps a user to indentify how product are consumed

Nachteile:

Gofrugal is missing with mult tasking tabs

Poor Design, Inflexible Service, Poor Retainership

Kommentare: I have a startup company(a restaurant in Gurgaon) and purchased GoFrugal POS on annual contract. The first call from Gofrugal, Selling of software, Sales and setup was done as swift as possible. I was impressed. The first bummer was when I had to avail software training within 1-2 weeks, else my "training period" will expire and I will have to pay for software training later. The software training is 30% cost of the whole software. Bizzare but true. The online support definitely works very well. You call them and they are ready to offer you help. The problem is, what all help they will offer you free of charge. We had to ask them enable to enable printing KOT and were told about charges that would need to be paid. The problem is - when you are new in business, such things are not well known to you as business and GoFrugal kept surprising us with basic facilities coming out to be chargeable. The biggest problem is the poor user interface of product - this is an old school design and when I started to use it, I realize the software poor user interface slows me down as the time to complete one transaction is long. For e.g, when I have to take an "home delivery order" the interface is badly designed and it will take anything from 1 mins to 3-4 mins to take 1 order, which is not acceptable. it slows the capability to process orders. Do research yourself or ask for trial and use it well before making an opinion.

Tastykitchen

Kommentare: Every easy to use

Vorteile:

User friendly .Has various features.Configurations are good

Nachteile:

Database management & support staff knowledge

4stares

Kommentare: it good and friendly software

Vorteile:

Sale and purchase and non moving items

Nachteile:

Unmatched software new development in the software

Representng GoFrugal in Kenya and other African Countries as implementing Partners

Vorteile:

GoFrugal software is a complete and a comprehensive POS solution for many verticals, we have represented GoFrugal for over 5 years now and have found this software to be a 360 degrees solution, The support has been exceptional, special mention to the team whose 24x7 support has been excellent and above PAR The most impressive part of this software is there is always newer innovations, ease of use and user friendly. We will continue to represent GoFrugal in the future and have undertaken that we will not be representing any other POS developer as we get what our clients need

Nachteile:

Very Rare and hardly any bugs come up and these are also attended to rapidly on a 24x7 support and the development team

Good

Kommentare: Customer support not apt, unable to reach the team.
Feeling tired of unsolved queries
Live chats are going on for long, quick solutions look magical to me now.
Or I am not sure if I am spending too much time with your software and coming across more problems

Vorteile:

Hq is a much needed feature for a retail chain like ours for consolidated figures. Great help in micro management

Nachteile:

Mismatch of data between hq and pos Unable to get rid of inactive data hence perfomance issue and long loading

I have been using this software for the past four years. feeling good

Kommentare: It have 1000 plus reports give me vivid picture about my business and make comfort on planning for the next month.

Vorteile:

i have been using enterprise version, it lively links multiple stores and maintains the stock. it has 1000 plus reports, it will give you detailed analysis even i learned many techniques through that. the finance linked with this software, gives enough to avoid tally software. the mobile version makes not just comfort, its superb when we out of office.

Nachteile:

customer support has been made chat, that phone calls. its annoying many times. because if you are not a software person like me, could not understand the problems many time. that how will you express it in text format to make their Assure care executive to understand. for every chat they will send you youtube.com link to see video. if you are capable of doing by yourself of watching videos, need no worries.

Go frugal is good software

Kommentare: good

Vorteile:

online, order easy & gosure is easy to use & user freiendly.

Nachteile:

None of the above, i led all the features.

GOFRUGAL IS EXCELLENT SOFTWARE

Kommentare: I AM VERY SATISFIED WITH HIS EMPLOYEE USHATIRTHA HE HELPS LOT

Vorteile:

INVENTORY,REORDER,REPORTS,BARCODE SYSTEM,VCUSTOMER DATA MANAGEMENT

Nachteile:

MOB REPORTS AND REPORTS,OFFER,LOYALTY AND ONLINE ORDER

Improments

Kommentare: Good

Vorteile:

Reduced time consuming of to place the order and generate invoices within business SLA

Nachteile:

We are expecting customer support and product enhancement as per business requirements

Excellent Product

Vorteile:

Customizable. Scalable and suitable for every retail or restaurant business. Has version for most verticals

Nachteile:

The P&L account is only on the traditional form. Needs to be changed to the modern vertical format.