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Was ist Alora Home Health?

Die Alora-Software bietet Gesundheitsorganisationen für die Betreuung jede Menge Funktionen, dazu gehören die Planung, Abrechnung für alle Zahler, Pflegeplanung (485), OASIS, Pflegeort, papierlose Dokumentation, integrierte Faxfunktion, integrierte Telefonie, Offline-Diagramme, umfassende Beurteilung, Besuchsnotizen, elektronische Signatur, Debitoren- sowie HR-Funktionen und vieles mehr. Alora ist eine All-In-One-Lösung für Agenturen, die sowohl qualifizierte als auch nichtqualifizierte Pflegedienstleistungen anbieten.

Wer verwendet Alora Home Health?

Alora ist die perfekte Lösung für Agenturen in den Bereichen häusliche Gesundheit, häusliche Krankenpflege, qualifizierte und nichtqualifizierte Pflege, Hospiz und/oder Kinderheilkunde. Die Alora-Software ist browserfreundlich und für die mobile Verwendung geeignet.

Alora Home Health Software - 1
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Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über Alora Home Health

Durchschnittliche Bewertung

Gesamt
4,6
Benutzerfreundlichkeit
4,6
Kundenservice
4,7
Funktionen
4,4
Preis-Leistungs-Verhältnis
4,5

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
69%
4
23%
3
4%
2
1%
1
3%
Joy
Office Manager in USA
Krankenhausversorgung & Gesundheitswesen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

In Betracht gezogene Alternativen:

User-friendly!

5,0 vor 2 Monaten Neu

Kommentare: Alora provides assistance to all our queries, they are always willing to help!

Vorteile:

User-friendly interface. Alora customer service team are the best! They will find ways to assist you and resolve your concern.

Nachteile:

There's room for improvements, on which Alora people are very willing to file a feature suggestion. Alora team gladly listens to what we need for an effective charting. Having Alora as our electronic medical record for both Home Health and Hospice is awesome!

Antwort von Alora Healthcare Systems

vor 2 Monaten

Thank you so much Joy, it's always great to hear feedback on features our customers want to see, interactions with our support and development team, and of course, your overall user experience. We strive to make Alora simple to use, and comprehensive to whatever your workflow demands. We appreciate you taking the time to share!

Nicole
CEO in USA
Krankenhausversorgung & Gesundheitswesen, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

In Betracht gezogene Alternativen:

Alora streamlines documentation, enhances efficiency, and elevates patient care to unprecedented levels!

5,0 vor 5 Monaten

Kommentare: Alora has exceeded my expectations in every way. I have used a lot of EMR systems in my career and Alora by far has the most user friendly, efficient platform for home care. The software is extremely easy to use and learn, encompasses everything my business needs to be efficient and compliant and is able to be customized to the specific needs of my agency. The implementation was seamless, organized and abundant with resources. Every person that I have worked with at Alora during the implementation process went above and beyond to ensure an excellent experience. Their customer support is easy to reach and available to help with everything I need. Alora also integrates perfectly with my payroll and billing systems. It streamlines the process for my nurses and allows them to spend their attention on their patients rather than difficult charting and paperwork. I couldn't be happier with my decision to partner with Alora!

Vorteile:

My favorite aspect of Alora is its user-friendly interface and smooth navigation, which greatly improves our ability to efficiently manage patient care, documentation, and communication within our home healthcare agency. Additionally, Alora's robust features and customizable options empower us to tailor the software to our specific needs, enhancing our overall workflow and productivity.

Nachteile:

What I find challenging about Alora is its cost structure, which is difficult for smaller home healthcare agencies or those operating on tighter budgets. While the software offers valuable features, the upfront licensing fees and ongoing subscription costs poses financial constraints for us as a start up company.

Chris
Chief Marketing Officer Assistant Administrator in USA
Krankenhausversorgung & Gesundheitswesen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Mediocre Product, Subpar Customer Service, Terrible Communication

2,0 letzten Monat Neu

Kommentare: As stated, the software functionally does what it is represented to do, but the customer service makes a client feel like they do not care. Do not expect a solid level of communication or service with this product.

Vorteile:

Software does the basics of what it is represented to do.

Nachteile:

Implementation was a long, unorganized process, where it took a long time for us to be able to bill. Customer service and responsiveness to issues, questions, etc. is very bad. Communication? Good luck getting a call back. We were setup for auto bill and still received notices that we were past due. We called THREE times and finally our bill was just processed - no follow-up, no here's what happened, no communication on it at all.

Antwort von Alora Healthcare Systems

letzten Monat

We appreciate you taking the time to share your feedback with us, and we're genuinely sorry to hear about your experience with our customer support. Ensuring that every customer feels valued and supported is at the core of what we do, and it's disheartening to learn that we fell short of meeting your expectations in this regard. Your feedback is taken very seriously and we are committed to addressing the concerns you've raised. We understand that effective communication and attentive service are essential components of a positive customer experience, and we're dedicated to improving in these areas. Would you be willing to meet with our Customer Support Manager to discuss your experience and provide some details of the events that occurred? If so, on our website you’ll see the phone # and direct email for our customer support, and we would appreciate the chance to correct these issues. Thank you for bringing this to our attention, and we hope to have the chance to regain your trust.

Melissa
Biller, Credit Collection Specialist in USA
Gesundheit, Wellness & Fitness, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Alora Home Health Software

5,0 letzten Monat Neu

Vorteile:

Customer Support - Hands down the best customer support there is

Nachteile:

reporting- Improvement needs made to reports

Sandra
Director of Nursing in USA
Krankenhausversorgung & Gesundheitswesen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Top Performing Home Health Care Solution

5,0 vor 2 Jahren

Kommentare: I would describe my overall experience as a win.
Alora Home Health has been and still is one of the top performing home health care solutions. I advise that new organizations start with Alora as less training will be needed and it is affordable, while still having the might to manage the organization collectively.
The management of skilled and non-skilled care is one of the most important features Alora has to offer.
Problems solved: The need for one collective platform, the need to manage all components and staff, the need for fair pricing and support.

Vorteile:

- Management of all components of home health care. - Affordable, fair price. - Learn to use in a reasonable amount of time. Arranged in a very practical way. - Beneficial to supervisors, caregivers, and patients both individually and collectively. - Scheduling and time management. - Documentation and E-Signatures. - Management of skilled and non-skilled care. - Management of workflows, paperless and efficient. - Accept medicaid and medicare. - Management of billing and invoicing. - EVV included. - Support is above and beyond.

Nachteile:

- Missing features/feature quality: scheduling, notes, charts, lists and databases. Notification settings are standard, vital information has been lost or overlooked. - Some nurses and home care staff needed training in order to correctly use each and every feature. - Missing updates that other companies implemented years ago. - Complaints were heard but were not addressed.