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Alora Home Health
Was ist Alora Home Health?
Die Alora-Software bietet Gesundheitsorganisationen für die Betreuung jede Menge Funktionen, dazu gehören die Planung, Abrechnung für alle Zahler, Pflegeplanung (485), OASIS, Pflegeort, papierlose Dokumentation, integrierte Faxfunktion, integrierte Telefonie, Offline-Diagramme, umfassende Beurteilung, Besuchsnotizen, elektronische Signatur, Debitoren- sowie HR-Funktionen und vieles mehr. Alora ist eine All-In-One-Lösung für Agenturen, die sowohl qualifizierte als auch nichtqualifizierte Pflegedienstleistungen anbieten.
Wer verwendet Alora Home Health?
Alora ist die perfekte Lösung für Agenturen in den Bereichen häusliche Gesundheit, häusliche Krankenpflege, qualifizierte und nichtqualifizierte Pflege, Hospiz und/oder Kinderheilkunde. Die Alora-Software ist browserfreundlich und für die mobile Verwendung geeignet.
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Alora Home Health
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Bewertungen über Alora Home Health
Happy Customer
Kommentare: my experience is excellent customer service
Vorteile:
Secure and user friendly software allows for extreme organization and compliance.
Nachteile:
I do not have any dislikes to mention. The system has been satisfactory.
In Betracht gezogene Alternativen:
Alora streamlines documentation, enhances efficiency, and elevates patient care to unprecedented levels!
Kommentare: Alora has exceeded my expectations in every way. I have used a lot of EMR systems in my career and Alora by far has the most user friendly, efficient platform for home care. The software is extremely easy to use and learn, encompasses everything my business needs to be efficient and compliant and is able to be customized to the specific needs of my agency. The implementation was seamless, organized and abundant with resources. Every person that I have worked with at Alora during the implementation process went above and beyond to ensure an excellent experience. Their customer support is easy to reach and available to help with everything I need. Alora also integrates perfectly with my payroll and billing systems. It streamlines the process for my nurses and allows them to spend their attention on their patients rather than difficult charting and paperwork. I couldn't be happier with my decision to partner with Alora!
Vorteile:
My favorite aspect of Alora is its user-friendly interface and smooth navigation, which greatly improves our ability to efficiently manage patient care, documentation, and communication within our home healthcare agency. Additionally, Alora's robust features and customizable options empower us to tailor the software to our specific needs, enhancing our overall workflow and productivity.
Nachteile:
What I find challenging about Alora is its cost structure, which is difficult for smaller home healthcare agencies or those operating on tighter budgets. While the software offers valuable features, the upfront licensing fees and ongoing subscription costs poses financial constraints for us as a start up company.
Very poor and Unprofessional Service
Kommentare: Very poor experience with Alora. Unprofessional behavior experienced from Alora team by ignoring to help us fix the issues that keep occurring on a daily basis lately.
Vorteile:
At first, it appeared Alora staff were professional and timely. Now, there are alot of ignored requests to resolve issues.
Nachteile:
Management concern and corrections of issues. Appears management could care less about the stress the issues are causing the agency.
Antwort von Alora Healthcare Systems
vor 4 Monaten
Greetings Mary. We take your feedback very seriously and offer our sincere apologies for your experience to date. I can assure you that all of the members of our organization care deeply about customer experience and satisfaction, and we will do everything in our power to resolve this situation and address your issues. Would you be willing to meet with our Customer Support Manager to discuss your experience and provide some details of the events that occurred? If so, on our website, you’ll see the phone # and direct email for our customer support, and we would appreciate the chance to correct the situation. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust and exceed your expectations in the future.
Alora Home Health Software
Vorteile:
Customer Support - Hands down the best customer support there is
Nachteile:
reporting- Improvement needs made to reports
In Betracht gezogene Alternativen:
Top Performing Home Health Care Solution
Kommentare:
I would describe my overall experience as a win.
Alora Home Health has been and still is one of the top performing home health care solutions. I advise that new organizations start with Alora as less training will be needed and it is affordable, while still having the might to manage the organization collectively.
The management of skilled and non-skilled care is one of the most important features Alora has to offer.
Problems solved: The need for one collective platform, the need to manage all components and staff, the need for fair pricing and support.
Vorteile:
- Management of all components of home health care. - Affordable, fair price. - Learn to use in a reasonable amount of time. Arranged in a very practical way. - Beneficial to supervisors, caregivers, and patients both individually and collectively. - Scheduling and time management. - Documentation and E-Signatures. - Management of skilled and non-skilled care. - Management of workflows, paperless and efficient. - Accept medicaid and medicare. - Management of billing and invoicing. - EVV included. - Support is above and beyond.
Nachteile:
- Missing features/feature quality: scheduling, notes, charts, lists and databases. Notification settings are standard, vital information has been lost or overlooked. - Some nurses and home care staff needed training in order to correctly use each and every feature. - Missing updates that other companies implemented years ago. - Complaints were heard but were not addressed.
