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ChainDrive
Was ist ChainDrive?
ChainDrive ist eine komplette End-to-End-Lösung, die flexibel, skalierbar und erschwinglich ist und Bekleidungs-, Schuh-, Schmuck- und Fachhändler, E-Tailer und Großhändler mit einem vollständig integrierten System versorgt, das die Produktivität maximiert, die Effizienz verbessert und die Prozesse über alle Kanäle hinweg harmonisiert. Vom Point of Sale, Merchandising, Operations-, Produkt- und Bestandsmanagement, Planung, Lagerverwaltung und Web-Order-Fulfillment bis hin zum Finanzwesen.
Wer verwendet ChainDrive?
Multidev bietet dem mittelständischen Einzelhändler ein ausgeklügeltes, vollständig integriertes Retail-Management-System.
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Bewertungen über ChainDrive
The transition from the old Chaindrive to the new system was long and there are still issues.
Vorteile:
The reports are more detailed There are more functions that are very useful in the employee maintenance section and standard reports (automatic report generation and emailing capabilities). However, since we do not use Chaindrive for accounting purposes, there are a lot of features that we cannot comment on.
Nachteile:
Creating a PO manually is not nearly as easy as it used to be. Now products have to be imported and associated with a PO otherwise the matrix is empty. The receiving module is more confusing The introduction of more logic to the new system, while it should be a good thing, has caused problems with revising a product that already exists. I cannot update/revise a product if it is already in the system whereas before I could. Searching for a customer name/purchases made by a customer is much harder to find. I used to be able to pull a sales report by customer much easier and faster
MultiDev Review
Kommentare: POS is super easy. Ease of navigation and use of the HO/SF is somewhat cumbersome. We find the MultiDev family to be a committed partner in the success of our business processes!
Vorteile:
True multistore functionality. User friendly at the POS level. Ability to configure for our specific needs.
Nachteile:
Our unique industry has presented some challenges to the software development process. We find the PO process to be a bit more cumbersome than our previous system, but are working to streamline that with MultiDev
Antwort von Multidev Technologies
vor 8 Jahren
Hi Lisa, Thank you for taking the time to review ChainDrive. We value your input! We look forward to our many years of partnership!
Great Potential but Falls Short of Potential
Kommentare:
We purchased ChainDrive over 8 yrs ago as a replacement for a current POS/ERP system we were currently using. The main reasons for purchase were POS replacement, dynamic reporting, replenishment, OTB, and CRM management (loyalty, targeting, etc). Unfortunately, the reporting is the only feature that seemed to improve over our previous ERP system. That being said, the terms, labels, and layout are not commonly used in the retail environment. The data also has to be checked and "rerun" periodically to be correct.
We have never been notified of version updates. Any updates have been researched and pursued from our end. Many of the things that never worked, like replenishment, were promised to work after a version upgrade but still never did.
OTB is a "different" set of numbers than the reporting data and can vary greatly based on activity other users input or change on the hierarchy or product side. It causes great issues for us as some members of our team use the Stats reports and others use OTB data and can be going off of different numbers. Also, very few support center associates understand OTB and tickets can take months to resolve or respond to.
In truth, the issues I have listed are also mostly viewed as our company grumbling about things that is "our fault" or our job to fix. The lack of customer focus or care from a higher level is disappointing at best.
Having extensive experience with ERP systems over 30 years, both large and small, I would not recommend this software to other retailers. It is designed, in my mind, without end user consideration or feedback.
Vorteile:
If you are technical, the reporting features are robust in general. Store Planning
Nachteile:
OTB uses different data and calculations than the other reporting and thus differs. Replenishment does not work Issues are viewed as users fault Many places or data points that can be accessed erroneously to cause user issues Expensive to not be 100% completely working
Antwort von Multidev Technologies
vor 8 Jahren
Hi Seth, Thank you for taking the time to review ChainDrive. We are disappointed to learn of your dissatisfaction with ChainDrive and the many issues that you have experienced. We hope that our relationship over the last 8 years has had some benefit to your company. We take all reviews very seriously and will take the necessary steps to make things right. Our customers satisfaction is of the utmost importance.
Multidev Review
Kommentare: We are with Multidev since 15 years and we are happy, they are always there if we need them, the services and support are very good.
Vorteile:
Really Flexible, they are building new options every year.
Nachteile:
Sometime they should ask questions and idea to their customer when the are building or doing some big changes.
Antwort von Multidev Technologies
vor 8 Jahren
Thank you Martin for taking the time to review ChainDrive. We truly value our 15 year partnership and look forward to helping your business grow in the years to come!
a complete retail software application
Kommentare: manage business operation successfully in reasonable budget
Vorteile:
One package software application for retail business Accounting-Merchandising - POS- EDI - Omni Channel - Enterprise easy to integrate with 3rd party, friendly use
Nachteile:
users like it, user like to use it, friendly use, not too much support for users, build a different usages for different users, easy & friendly to use not too many issues reported
