Maxident

Great Customer Support

Kommentare: I am new to the dental office work place and I initially found the Maxident software to be overwhelming and cumbersome. I have spent many hours learning the ins and outs of it, and now find it to be a very all encompassing and hard working and stable program. The thing that puts this software at the top of my list is the excellent customer support. After using Maxident for about 6 months I requested some program modifications and the company is working on implementing them and keeping me updated on their progress along the way. Our customer service specialist and I feel he really listens to what I am saying and really tries to fix any issues I have with the software. He goes above and beyond in his quest for customer service excellence and is a huge asset to this company. Keep up the good work!!

Vorteile:

great data base - holds tons of information on each patient. good recall system, integrates well with insurance companies. great customer support

Nachteile:

it is a bit overwhelming to learn, help files are confusing. not flexible for individual needs (but company will try to accommodate special requests). very large and all encompassing - maybe too much for our specific needs.

Unparalleled Customer Service

Vorteile:

The customer service and rapid response times of both [SENSITIVE CONTENT HIDDEN], they make themselves available during OFF hours to respond to inquiries. They both intuitively know what i would like the software to do, in order to guide me to the correct locations. they provide valuable tools that save me from training new employees on the software from scratch. Thank you!

Nachteile:

Clicking on patient's name within the various reports that are run, to bring me right into the patient's chart. Certain reports could be simplified

I am not satisfy with your service .

Kommentare: To be honest, the most thing I hate about this software is the technical support, very unreliable always have to leave a message to get help never answers your call right away, sometimes you need a fast reply, and most of the people working can not give you the right support, maybe two people only in this company who know exactly how to help the rest are useless even I am paying monthly fees which I think it is too much compared to the service I am getting, yesterday we had to leave three messages asking for help they get back to me today when I already fixed the problem I am still having errors happen every day during work no one was able to figure out why we are getting this error message and of course, they could not fix it and we are still suffering from delaying work every day

Vorteile:

Maybe, in the beginning, will look easy to use but after many years of using it you will discover many defects in the software, and many manual corrections need to be done most of the time

Nachteile:

Entering payments is the most common daily struggle with this software especially if the software is calculated wrong I mean when we send a claim most of the time there is a difference between the right amount we are getting from the insurance and the calculation of the software which is expected sometimes but to correct is the most difficult thing to do with this software, you have to keep trying to get it right

Tracking

Kommentare: Maxident is very flexible and easy to use. Tech support is great; the techs are eager to help. Having unlimited support is hugely valuable to me.

Vorteile:

The audit trail built into Maxident helps me keep tabs on what the staff are doing. Changes made to information such as appointment bookings are tracked and let me see who made changes and when. This helps with a number of things, but even on a basic level, if there are questions, you know who to ask for details. You always know who did the work.

Nachteile:

The mandatory reports printed when closing the day.

good customer service

Kommentare: Truthfully until we are able in BC to bill electronically in all insurance I don't feel the cost is worth the benefit. If I had remained on a paper chart I would be debt free. It is one of the I've made that I view as a financial mistake It's really agrevating dealing with updates and extra costs. I tell starts ups BC to seriously consider $ before making the plung. I know hygienists that are debt free and profitable with paper charts that are very professional and progressive.I can chart faster in the way I like on a paper chart. I do overall love the product. I bought in too soon.

Vorteile:

I'm very used to it. I like the possibilities with the prescription pad. I like the accessibility of chart notes

Nachteile:

Not on mac. Slow awkward perio chart. Abbreviations on perio chart not what I would choose and they aren't adjustable.