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Was ist Assyst System?

Axios Systems ist der weltweit führende Anbieter von Best-Practice-ITSM-Lösungen (IT Service Management). Die assyst ITSM-Software, die vollständig auf alle ITIL-Prozesse abgestimmt ist, liefert fortwährend Geschäftswert für Organisationen weltweit. Das Servicekatalogprodukt hilft Unternehmen schnell und effizient bei der Verwaltung ihrer Servicehierarchie, benötigt wenig Ressourcen und bietet ein durchgängiges Lifecycle-Management von Services.

Wer verwendet Assyst System?

Die Enterprise-ITSM-Software von Axioss, assyst, wurde speziell entwickelt, um Unternehmen mit mehr als 150 IT-Mitarbeitern zu transformieren, von technologieorientierten Kostenstellen bis hin zu profitablen, geschäftsorientierten Kundendienstteams.

Du bist nicht sicher, ob Assyst System das Richtige ist? Mit einer beliebten Alternative vergleichen

Assyst System

Assyst System

3,5 (4)
15.000,00 £
einmalig
Kostenlose Version
Kostenlose Testversion
33
Keine Integrationen gefunden
3,3 (4)
4,5 (4)
4,0 (4)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
45,00 £
Monat
Kostenlose Version
Kostenlose Testversion
128
29
4,6 (35)
4,6 (35)
4,7 (35)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über Assyst System

Durchschnittliche Bewertung

Gesamt
3,5
Benutzerfreundlichkeit
3,3
Kundenservice
4,0
Funktionen
3,3
Preis-Leistungs-Verhältnis
4,5

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
25%
4
25%
3
25%
2
25%
Marco
Marco
Sales Mgr in Italien
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

ITSM tool

5,0 vor 5 Jahren

Kommentare: Very happy, easy to configure and use

Vorteile:

Easy of use, features, ROI, fast implementation, Quick win

Nachteile:

Graphics could be improved, lots of clicks

Susan
Customer Support Supervisor in USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Great system, easy to learn and use.

4,0 vor 8 Jahren

Kommentare: We implemented assyst in 2013 and only implemented the Incident portion. We chose assyst over their competitors for several different reasons: the automation of the Operating Level Agreement (OLA) which we were doing manually before, automated reporting, ease of use, robust knowledgebase, and were able to roll out to several of our associating organizations.
We have several customizations and even with them, assyst was easy to configure. We are in the process of upgrading to the latest version and will be configuring/using Problem Management and Mobile, later this summer. We like that it is an "all in one" application, instead of having to purchase multiple applications that may or may not work with each other.
We have run into a couple roadblocks with the OLA process; however, this is due to our OLA customized process and not what is out of the box. Enhancement requests and issues take a while to get fixed/implemented. One of the biggest issues we have with the system is that it is difficult to work cases if a user working in multiple departments. Support is still investigating this issue. Another con is with the searches; they could be more robust with "If this, then that" searches. There was a very small learning curve from our previous system (Remedy) to Assyst.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Öffentliche Sicherheit
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Extremely powerful software, but not without its quirks

3,0 vor 6 Jahren

Vorteile:

The primary strength of assyst is the very thorough and well developed platform that it is built on to assist in automation or application development. After being an admin for several years, I am grateful for the extensive documentation that is available on the vendor's wiki. The integrations that are available for extending the base functionality are excellent and have enabled us to create some powerful automations to streamline some of our business processes. The tools they have to develop features within the app itself (particularly the customizer and the process designer) while a bit clunky are also very powerful tools that enable us to easily customize the software to meet the needs of our various clients. Building out the self service module has allowed our organization to realize significant time savings for our helpdesk staff.

Nachteile:

While very powerful, I've also found it to be very quirky, and even quite buggy. Our team has discovered several confirmed bugs over the years, some of which have been fixed, others have not. Additionally, there are some features that seem like a no brainer to have included, but are not present, forcing us to come up with unusual and confusing workarounds to solve what seems like a simple need. We spend a non-trivial amount of time on these things, and trying to find ways to work around the design of the application to meet our business needs, when it really seems that some of these things should have been baked in from the beginning. Additionally, we've seen increased instability in the software since upgrading to the latest service pack several months ago. Fortunately, the support team has been pretty helpful, but these frustrations eat up our time and hold us back, preventing from further developing the platform to meet the demands of our organization.

Chris
Manager, Apps Development in USA
Hochschulbildung, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Assyst Did Not Satisfy Our Needs, So We Switched to ServiceNow

2,0 vor 2 Jahren

Kommentare: Help Desk Management, configuration management, knowledge base repository -- all were very challenging to use.

Vorteile:

I did not like this software at all and was glad we made the switch to ServiceNow. It was easy to enter tickets into the system, but all other functions were lacking.

Nachteile:

Outdated user interface, very challenging to learn and use, the way the information was presented was confusing, no meaningful reporting.