Lasso CRM

Lasso is a Great CRM for a Great Price

Kommentare: Overall, we love Lasso! It's made specifically for builders, allowing us to manage more than just leads, but the homes they're interested in, too. We get all of our sales process, lead management, email marketing, and reporting all in one place.

Vorteile:

Lasso has all of the features that we had on the more well-known CRM system that we transitioned over from for a fraction of the price. It provides a robust way to take a customer from initial visit, to follow up, to close.

Nachteile:

It's sometimes a bit difficult to locate things or make changes to users or settings. Options are often buried under other options in a way that's not always straightforward, so I've often found myself needing to ask Support for help. I've used CRMs for many years now, so most things should come pretty naturally at this point. Also, their email marketing system is pretty basic and it's difficult to built and format emails to be as nice as we could through a dedicated email marketing software.

Excellent product!

Kommentare: Excellent overall! I love the team and the product.

Vorteile:

I’ve been a lasso user for years. I love that they understand our industry and make it so easy to use.

Nachteile:

Still some gaps in reporting. Would like to track the time it takes for things to happen.

Love Lasso

Kommentare: My experience has being an excellent one

Vorteile:

Keeps my leads and clients organized, and is user friendly.

Nachteile:

Overall I don't dislike lasso crm it keeps everything thigh.

Overengineered and Poor GUI

Kommentare: As a database web developer of nearly 18 years and fully aware of how a CMS or CRM software design can work, it's completely frustrating being told things can't be done that I know are possible. Simple features like pagination or more than 20 records at a time. Basic programming. Being able to fully export every customer profile with history of notes and activities was apparently beyond their scope of capability in the native software. Better yet, being able to import customers with history of notes and activities couldn't even be done. We use multiple CRM platforms and have to be able to mass email our customers without having to use multiple software. Lasso may be effective for limited scope, but it's not a true CRM solution for anyone who wants flexibility in organizing their own customer data. Tying in a web form is a joke. There's so many variables in how to do the simplest thing it makes a regular job twice as hard because of poor design layout and GUI.

Vorteile:

Mass email functionality. Web based login.

Nachteile:

Cumbersome navigation that requires several support videos and support pages to simply know how to find anything in the software. Not intuitive at all. Terms used for the software are not industry friendly. Too many layers of duplicate information. Export of data is limited and import of data is limited. The database schemas are not accessible when you may want to simply export "YOUR DATA". They have ridiculously long wait times for support and will penalize you if you have to demand them to provide customer service.

Lasso number 1 fan

Vorteile:

Has been my go to since I started in the industry as an OSC 10 years ago!

Nachteile:

I would like better calendar implementation