Collect!

Kommentare: thoughhasWe have been very fortunate to use Collect! as our collection software for 20 years. During that time our business has evolved dramatically and so Our original ts were, There is no way this PC based software can fulfill our needs at a price like that. But, it has exceeded our expectations in flexibility, versatility, design forethought and ease of use. Even today, there are many aspects of this solution that we do not fully take advantage of. You won't believe the total cost of operation, it is less than 20% of our prior in house developed solution.
Also, you can plan on extended service life for your server. Upgrades do not push you prematurely out of your hardware. We have experienced a five to seven year life on servers.
It really comes down the business model Comtech has chosen to implement:
1. Superior customer service by hiring real people to answer the phone. Sometimes it in Australia or Europe, but they are always able to help solve our problem.
2. Surprisingly affordable customization of reports and import projects. So cheap in fact that we don't even think of hiring our own people to do the function.
3. Finding and hiring good people and training them before client interaction. Always helpful, knowledgeable and polite, we truly feel that they care about us and our problem and provide us with solutions faster and cheaper than we anticipated.
Comtech's staff has become a part of our family. Let them become part of yours!
BOTTOM LINE: is the price performance ratio Collect allows you to have and at the same time remain competitive in a difficult industry.

Vorteile: Richness of features and ease of use top the list.
Total cost of operation is exceptional.
Great customer service.

Nachteile: Unable to identify any Cons.

Kommentare: I have used this program for 15 years and am extremely pleased with its functionality and the support from Comtech that I receive. It was a little daunting at first setting up the program to fit our legal collection practice but this would be my one and only criticism. Once we set CV11 up to run our collection practice it was amazing to see the turn key operation. We are a collection law firm and we were able to have CV11 run all aspects of our practice from the first debtor contact letter to the production of our summons and complaint, preparation of judgment and subsequent enforcement subpoenas. Even after 15 years we are still only using a small portion of the programs capability. The support I receive from Comtech cannot be matched in my opinion. In todays age when one must wait hours or days for help Comtech responds quickly whether it's a critical issue or a simple fix to a misbehaving report. They are a pleasure to deal with and I feel very fortunate having them as our collection software program company. I am very confident you will not be disappointed if you choose their program.

Vorteile: Flexibility and reliability.

Nachteile: None really.

Kommentare: Stock functionality is everything you need. What makes Collect! such a great product is the level of customization you're able to do to suit your organizations particular needs. Do it yourself or, contract your program work to the responsive & knowledgeable support team at Collect! Exceptionally robust help pages, well indexed on-line for those who want to do-it-yourself.

Vorteile: flexibility to customize and the robust help pages on line that are also well indexed.

Nachteile: Having multiple as opposed to just 1 "Schedule if" option in a Contact Plans would allow us to make the software "smarter" at an operational level. Multi-level "if/and/or" logic in contact plans would bring the software to a completely new level

Kommentare: I have been using this software since 2002. I have changed letter vendors and merchant service vendors but the one vendor I would NEVER consider changing is my software vendor! Collect allows me to grow my business and is capable of handling anything I need (reports, batch processes, etc.) The key feature of Collect, in my opinion, is that it's not just a pre-packed off the shelf software where you get what you get and now you're stuck! There has not been one thing Collect has not been able to handle for me. Their team of technical programmers are amongst the BEST I've ever worked with. If there is something I need, such as a new report that will make my job easier, all I have to do is call the support team and I get it! I don't know of any other software that you can do this with. Their custom services are extremely affordable. I recently had the team write a report for me that will save me hundreds of man-hours - which is $ saved for my company! The report costs me $130.00 but it will save me over $15,000 in man-hours! I love that Collect is flexible to my business. It's almost like the software was written just for my business because as I grow - it grows with me. Anyone wanting to talk to a Collect user that has years of experience is welcome to contact me. They have my number! I have no ties with Collect, such as being a vendor or getting paid for referrals, I took the time to review their software because I believe any business is losing time and money by not choosing Collect! I read something that said Collect was outdated......nothing can be further from the truth! Any software that has the flexibility to grow with your business and that can perform the functions that any business needs in their day to day operations is in the forefront of today's technology! Collect can appear to be difficult to use at first but trust me - if you buy a boxed software that does not allow the flexibility Collect does then it's just a matter of time before you start regretting that decision. I've been there with other vendors but not Collect!

Kommentare: It is the backbone of my business. I was able to customize the software to assist us with our legal collection practice.

Vorteile: This is an update to a previous review. After 15 years I am still very pleased with this program and have yet take full advantage of all it has to offer. It has allowed me to have a turn key operation that 15 years ago I only dreamed about.

Nachteile: I really don't have anything negative to say. At first it was quite daunting to setup and I felt the initial instruction/training could have been better. But upon reflection I think anything new can be difficult and after working in it for several months I became much more adept at creating the plans and reports I needed.