Wer nutzt diese Software?
eviivo arbeitet mit über 12.000 Immobilien zusammen, von stattlichen Burgen und verwunschenen Berghotels über gemütliche Schäferhütten bis hin zu Bed and Breakfasts am Strand. Jede Immobilie ist so individuell und einzigartig wie die Menschen, die sie leiten.
Durchschnittliche Bewertung44 Bewertungen
- Gesamt 2.7/5
- Benutzerfreundlichkeit 2.7/5
- Kundenservice 2.4/5
- Funktionen 2.8/5
- Preis-Leistungs-Verhältnis 2.5/5
- Startpreis 30,00 $/Monat
- Kostenlose Version Nein
- Gratis Testen Nein
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2005
Über eviivo suite
Die nutzerfreundliche Softwaresuite macht es Gastgebern und Hoteliers leicht, Buchungen anzunehmen, Werbung zu schalten und Tarife auf allen wichtigen OTAs zu aktualisieren sowie PCI-kompatible Zahlungen zu erhalten. Mit der eviivo suite können unabhängige Haus- und Hotelbesitzer die Zahl der Online-Buchungen mithilfe von mehr als 100 verschiedenen Websites steigern und diese an einem Ort verwalten. So hast du mehr Zeit, dich um dich selbst oder um deine Gäste zu kümmern. eviivo arbeit mit 12.000 fantastischen unabhängigen Immobilien in ganz Europa zusammen – von stattlichen Burgen bis zu Bed and Breakfasts am Strand.
eviivo suite Funktionen
- Einzelne Immobilie
- Für die Ferienvermietung
- Integrierte Buchführung
- Mehrere Immobilien
- Verkaufspunkt POS
- Verlängerter Aufenthalt
- Anmerkungen zur Reservierung
- Reservierung von Akitivtäten
Die hilfreichsten Reviews für eviivo suite
Bewertet am 25.6.2018
Not just a software. Eviivo is a great team , ready to help,just what my small Guest House needs.
Vorteile: Easy to use and great reports available. The set up was very simple and the training provided on line was very clear and accessible. Excellent support from the Eviivo team throughout the period I have been using the software.
Nachteile: I am probably not using all the software to its maximum for my business; but this is my fault not theirs. I need to invest a little more time in using the software which will save me time in the longer run.
Bewertet am 14.4.2019
Kommentare: Our overall experience was very frustrating, and expensive. We lost business and time. We spent many hours setting up their system, only to never be able to use it.
Vorteile: We were clients of Rezovation, which was purchased by Eviivo Suite. We went through the process of migrating over to Eviivo, so we did go through the training process, downloading the new calendar, etc. The system appeared to be very much like Rezovation, which we found to be an excellent system. If they get their technical problems sorted out, then this might be a very good reservation system in the future.
Nachteile: However, our experience was that Eviivo was never able to migrate our data over due to issues with converting currencies to Canadian dollars. They initially kept telling us that it would be corrected very soon. Then they quit responding to our phone calls and emails. During the process the old Rezovation system that they'd left running in the interim also had problems and we often had to take it down off of our website completely. We feel that we definitely lost business during the periods that we didn't have an on line booking system. We called and emailed them numerous times to at least get a progress report and, for at least the last month, they didn't even respond to our calls or answer our emails. We definitely cannot recommend this product for any Canadian companies at this time (we don't know if it's functioning elsewhere).
Antwort des Softwareanbieters
von eviivo an 18.4.2019
We are sorry to hear of the difficulties you experienced with getting help when you migrated across to eviivo suite from Rezo.
We did experience some difficulties in being able to get back to customers during this period and apologise for the service level during this time
If you could provide us with some contact details we would like to be able to get in touch to discuss this personally with you.
Bewertet am 6.2.2019
Eviivo has been Very Harmful to our Business since Going Live
Vorteile: There are some useful software features to optimize OTA listings. Being able to manage multiple properties from one account is helpful.
Nachteile: Eviivo has been very harmful to our business since our Go Live date on 1/28/19. We expected that the Go Live process wouldn't be perfect, but their complete lack of customer support and communication concerning very urgent issues is unacceptable. Our properties are actively losing revenue every day this continues. Our customer service is suffering. We are unable to complete accounting reports and prepare monthly tax liabilities. For a company whose self-proclaimed mission is "to champion the independent sector and help small hotels, B&Bs, and accommodation providers succeed online", it is unsettling that our repeated requests for technical support have gone ignored. By limiting their clients' ability to govern their own account settings, Eviivo has made itself essential in this process. Not responding to support requests or even acknowledging them is simply unacceptable. The magnitude of the switchover from ReZovation is irrelevant; Eviivo imposed this deadline on its customers, not the other way around. The setup process was focused on making sure our properties were optimized for OTA searches rather than ensuring that our understanding of the process was clear. Most of the initial calls were a checklist to make sure we had pictures uploaded and amenities selected. Eviivo did not mention that we wouldn't be able to access something as fundamental as a Revenue Report or Occupancy Report without upgrading to the premium subscription rates. Eviivo does not understand their clientele; proactive customer service and guest recovery are important factors that differentiate small hotels from the large brands. Support isn't even available after business hours-- their business hours, not ours. Eviivo's website states that they have a guaranteed 24hr turnaround for their Support Query. Our guarantee has not been met several times over. Eviivo's indifference is inexcusable.
Antwort des Softwareanbieters
von eviivo an 18.4.2019
We're sorry to hear of the difficulties you experienced with getting help when you migrated across to eviivo suite from Rezo.
We experienced some difficulties in being able to get back to customers during this period and apologise for the service level during this time
If you'd like to discuss this with us personally please do provide us with some contact details and we'll be in touch.
Bewertet am 18.9.2019
I got trapped in their annual contract YET I immediately realized how bad it was. And I reported to the team and stepped out, as I found a much more efficient software.
So I told the team I was not going to use it any longer, despite I paid the initial full annual fee.
YET invoices started to arrive into my bank account, after few month and charged me.
I complained but NO ONE ever replied to my emails
They pretend listening to you, when you phone their ?customer care?
They reply to you from a NO-REPLY email address
I finally called my bank and stopped their invoices to be billed
Vorteile: I did not like much of it . I am glad I have not continued to use it
I was hooked into this Eviivo as I had to move on from Xotelia, company purchased by them.
Everything was bad.
The main issue is that they charge by ROOM!!! Non-sense. If you have a vacation rental property with 5 rooms, they calculate as if you have 5 units!!!
Bewertet am 19.7.2019
Had to switch
Kommentare: It functions just enough to get us through the day. We are not impressed so far.
Vorteile: It is mostly similar in function to our old software, which was acquired by Eviivo.
Nachteile: Our old software company was acquired by Eviivo, so we had no choice in the matter of switching to it. So far, customer service is very difficult to contact, although it is a bit better than it was the first few weeks we had it. There are glitches and interruptions in service. It frequently logs you out, with no option to do so less often. In fact, it is not customizable at all, and our confirmation letters, for instance, do not read as we'd like. Reports are difficult to obtain, and not being able to customize them, do not contain all the information we need to give housekeeping, etc. There is nowhere to record our extensive database of gift certificate numbers.