--- description: Detaillierte Informationen über eviivo zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: eviivo Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Hotelsoftware](/directory/20031/hospitality-property-management/software) > [eviivo](/software/66294/eviivo-suite) # eviivo Canonical: https://www.capterra.com.de/software/66294/eviivo-suite Seite: 1 / 17\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/66294/eviivo-suite?page=2) > Mithilfe dieser Anwendung können Gastgeber und Hoteliers die Raumverteilung und Buchungen problemlos abwickeln. Für alle, die Räume vertreiben und Geschichten verbreiten. > > Bewertung: **4.0/5** von 393 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet eviivo? eviivo arbeitet mit über 12.000 Immobilien zusammen, von stattlichen Burgen und verwunschenen Berghotels über gemütliche Schäferhütten bis hin zu Bed and Breakfasts am Strand. Jede Immobilie ist so individuell und einzigartig wie die Menschen, die sie leiten. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.0/5** | 393 Nutzerbewertungen | | Bedienkomfort | 4.0/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.0/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.0/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.0/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 70% | (7/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: eviivo - **Region**: London, UK - **Gegründet**: 2005 ## Gewerblicher Kontext - **Startpreis**: 21,00 € - **Preisinformationen**: Dabei startet der monatliche Preis bereits bei €20 - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000 - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Deutsch, Englisch, Französisch, Italienisch, Portugiesisch, Spanisch - **Verfügbare Länder**: Belgien, Deutschland, Frankreich, Italien, Kanada, Portugal, Schweiz, Spanien, Vereinigte Staaten, Vereinigtes Königreich, Österreich ## Funktionen - Angebotsmanagement - Anmerkungen zur Reservierung - Auftragsmanagement - Berichterstattung / Analyse - Berichterstattung und Statistik - Bestandskontrolle - CRM - Dynamische Preise - GDS-/OTA-Integration - Gasterlebnis-Management - Gruppenreservierungen - Gäste-Check-in/Check-out - Haushaltungsmanagement - Immobilienverwaltung - Instandhaltungsmanagement - Kalenderverwaltung - Kampagnenmanagement - Kanal-Analytik - Kanalmanagement - Kontaktmanagement - Kundenbetreuung - Leadmanagement - Leistungskennzahlen - Marketing-Automatisierung - Mitarbeitermanagement - Multi-Channel-Vertrieb - Multichannel-Management - Online-Buchung - Online-Reservierungen - Partner-Portal - Partnermanagement - Raten-Management - Raum-Inventar - Reservierung-Management - Reservierungs-Management - Reservierungsmanagement für Campingplätze - Third-Party Integrations - Verkaufspunkt POS - Zahlungsabwicklung ## Integrationen (14 insgesamt) - Breezeway - Duve - GuestRevu - Jervis systems - KeyNest - Operto - PayPal - PriceLabs - RoomPriceGenie - Turno - UpMarket - Vrbo - Xero - Zapier ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Hotelsoftware](https://www.capterra.com.de/directory/20031/hospitality-property-management/software) ## Ähnliche Kategorien - [Hotelsoftware](https://www.capterra.com.de/directory/20031/hospitality-property-management/software) - [Buchungssysteme](https://www.capterra.com.de/directory/20032/reservations/software) - [Channel Management Software](https://www.capterra.com.de/directory/30678/channel-management/software) - [Software für Ferienwohnungen](https://www.capterra.com.de/directory/30616/vacation-rental/software) - [Campingplatz Software](https://www.capterra.com.de/directory/31059/campground-management/software) ## Alternativen 1. 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Their customer service is catastrophic and incredibly slowly or unable to solve problems in their system. > > We are very frustrated with Eviivo. We have communicated a very important problem with the booking calendar more than a year ago and we still haven't received one single follow-up from them. Not even once has someone from their team given us any kind of information about the status of this issue. The problem is a very important one: we are renting our apartments for a minimum of two nights. If a client tries to book accommodation for just one night, the system will give a feedback that there is no availability, it won't tell the client that they are require to select a minimum of two nights. For us, this is a big problem\! As I said, after one year, we are still waiting for a reply from Eviivo. Conclusion: we don't recommend Eviivo as they are not focus on their clients. ----- ### "Best customer service company" — 5.0/5 > **pecco** | *1. Oktober 2022* | Gastgewerbe | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: ease of use, but more importantly the unbelievable positive experience with eviivo's customer service. Certainly the best customer service experience with any company I deal with and that includes companies like BMW etc. The eviivo training program for customer service agents and their employment selection must be the best. > > **Nachteile**: There is nothing not to like about this product > > I have used eviivo since it was available in the US, maybe 8 to 10 years???? Not sure anymore. They took me over from REZOVATION ----- ### "Highly Recommend" — 5.0/5 > **Nikki Louise** | *28. Juni 2022* | Gastgewerbe | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I like how easy the view of the dashboard is and how there are separate categories views such as "Actions" which shows you any cancelled bookings, deposits due, cards declined or over bookings. It also has a lot of reporting tools you can use which is a bonus for us from our last system that failed us. > > **Nachteile**: A feature we miss having is the fact to move bookings in the system. Sometimes we have issues with a property such as a boiler break down and have to move them to another property but we can't move the booking in the system to allow our cleaners to see the changes and what needs cleaned, we need to just block it off and manually tell them. > > Our overall experience with eviivo has been great so far, in the short time we have been using the system we have had a much better experience and more benefits compared to our previous system and look forward to using more of the tools and reports provided by the system which we haven't got round to using yet. ----- ### "Feature rich and simple to use" — 5.0/5 > **Phillip** | *8. Juni 2021* | Gastgewerbe | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Its simplicity, useability and managed profiles for security. More features than any one person needs and uptime is excellent - can't think when we last experienced any downtime. > > **Nachteile**: We are a small hotel with 10 rooms, so we don't use the housekeeping feature and many others. These are great features and essential to larger operations, so this is not a negative in any way. I only mention it to emphasise that there is more to Eviivo than many of us need. Not a problem, but a fact. > > Overall, we have enjoyed using Eviivo and have shunned many similar companies looking to entice us away. What Eviivo offers is at least equal to other providers and often more at a similar price. Using international staff, Eviivo's simplicity has meant seamless transitions for the new staff and us, and the multi-language help section helps a lot too. ----- ### "7 years of pulling my hair out..." — 2.0/5 > **Sean** | *22. August 2016* | Gastgewerbe | Empfehlungsbewertung: 2.0/10 > > **Vorteile**: Ease of use. Support is always available during normal business hours, and no wait time. Customization of reports and letters. Automated letters for reminders and follow-up with guests. Excellent up-time. No Night Audit process necessary. > > **Nachteile**: The largest problem I have with this product is the lack of ability to choose your own credit card processor. You are basically stuck with two options, Intuit (awful), and InnPayment which I have not tried yet. Our resort takes advance deposits up to one-year in advance of arrival. Many of our guests return year after year, and so opt to make their next year's reservation when departing. The problem arises if their plans change... Intuit will not allow a refund to a credit card after 90 days has passed, which means we have to write a company check. This might not seem like a huge problem, but the additional workload for doing refund checks, combined with the delays in check processing for our European customers makes it a customer service nightmare. I like the amount of customization options in the reports and letters, but the lack of code for certain things bothers me. Also, the lack of supporting detailed reports for some daily reporting totals (adv. deposits used) makes auditing difficult at times. The real problem seems to be the lack of supporting reports. For example, there is a daily summary report which has values for many categories, cash, visa, gift certificates, revenue, taxes, advance deposits, etc. The problem is that with some of the totals, you don't have access to a detail report to support the total, so it's difficult to audit out of balance issues. They have been working on it gradually, but there's still a couple of categories that need detail reports > > So many growing pains\! We've had the software for about 7 years, and I have really mixed feelings. This product has so much potential, but it seems that it's being executed poorly at times, with perhaps some questionable development decisions. When we first began using the software, we had a credit card terminal to process payments, but opted to use the internal credit card processing for a more streamlined process. Initially, there were a lot of problems getting the systems end-of-day to correspond with the credit card processing end-of-day. This resulted in a challenge in reconciling our bank statement, because the amounts funded did not match the daily totals from the system. After a lot of time spent working on this, we were able to have this situation resolved, and the system worked okay for quite awhile. RezOvation is locked into using one of two (the second recently added) credit card processors. This in and of itself might not be a bad thing, except that in this case the primary processor is Intuit Payment Solutions. Intuit has chosen to implement policy restrictions on issuing refunds which boggles the mind. After 90 days has passed from the date of the charge, it's impossible to issue a refund back to the card that was charged. Unacceptable\! For a resort that takes advance deposits, this is an unnecessary burden. It creates delays, additional workload, and negative guest experiences. Accuracy of reporting is a critical part of any PMS. It seems a lot of hotel software I have tried has an achilles heel in the reporting, not necessarily all reports, but each product seems to have at least one area that is questionable. RezovationGT is no different. On the Daily Summary report, there are categories that show totals for groups, and for advance deposits taken/ used which have no supporting reports to show how those totals are calculated. This makes it difficult to audit if the day is out of balance. The online segment of RezOvation is also very difficult to deal with. We originally had it set up so our guests could make reservations through our website via Webervations. It seemed to work okay at first, but then they went through a PCI compliance audit, and changed how payments were taken. The payments became "tokenized," so you could not see card details within the system. There were other issues with this process as well as batch-out time issues, which made it a no-go for us. ----- Seite: 1 / 17\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/66294/eviivo-suite?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/66294/eviivo-suite) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten