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Palmtech Home Inspection Software
Was ist Palmtech Home Inspection Software?
Palm-Tech wurde von Grund auf für Hausmeister im Außendienst entwickelt. Die Software ist seit über 15 Jahren auf dem Markt und wird kontinuierlich verbessert, um es Hausmeistern zu erleichtern, ihre Aufgaben durchzuführen. Das Tool läuft auf iPhones/iPads, Android-Handys/-Tablets und Windows-PCs. Es gibt keine laufenden Gebühren und du kannst jederzeit und von deinem mobilen Gerät aus vollständige und E-Mail-fertige Berichte an deine Kundschaft senden. Hausmeister in den USA, Kanada und der Welt nutzen Palm-Tech täglich.
Wer verwendet Palmtech Home Inspection Software?
Hauswartungslösung, die Hausmeister bei der Erstellung von Berichten, Formularverwaltung, Erstellung von Vorlagen und dem Hochladen von Bildern unterstützt.
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Palmtech Home Inspection Software
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Bewertungen über Palmtech Home Inspection Software
19+ year user
Kommentare: Frustrating at first as I am with any new software but the customer service is the best. When I call I get to talk to a real person or leave a message and they call me right back
Vorteile:
I really like the features ( Credit card and accounting feature, All my pictures are saved in the media library so I can add them if I need to revise my report )
Nachteile:
It took my a while to get the software figured out ( I'm not the most computer savvy person for sure ) But the more I use it the more I like it. The biggest con I have is It needs to save my comments permanently and not just for that inspection in the library
Antwort von Porch Group
vor 2 Monaten
Hi Bill, Thanks for taking the time to share your feedback. I am happy to hear the new features in Palmtech Complete are making a difference for you. You are right, colleting payments, sending the agreement and adding the photos are all so much faster in Palmtech Complete. I am so glad these features are saving you time and making it easier to do your reports. Thanks again for your feedback and for being a Palmtech subscriber.
In Betracht gezogene Alternativen:
Palmtech 20 year user
Kommentare:
First 10 years or so was phenomenal.
New apps are glitching and can be problematic.
Tech support tries but it is very slow process and majority of time you have to leave a message you cannot talk to someone. Overall palmtech was and has the potential to be a very good software choice
Vorteile:
Simplicity, small learning curve. Doesnt have all the unnecessary bells, whistles and fluff. No training video needed for agents and clients.
Nachteile:
Tech support is nowhere near what it was when [sensitive content hidden] was still in charge. Support is very slow at getting issues resolved .
Antwort von Porch Group
vor 2 Monaten
Hi Craig, Thanks for taking time to leave a review and for being a Palmtech user for so many years!! Your feedback is really important and helps us improve. I am glad to hear that you are still finding the software easy to use and your clients find the reports easy to read. I do apologize if you have had issues getting through to our support team. We do strive to answer each call that comes in during business hours, sometimes all the agents are on calls, but if you leave a voicemail they do call back in the order the calls come in. We have extended the support hours over the past couple of years and are continually working on improving our Help Center and support resources to give you the best experience possible.
Palm-tech complete
Kommentare: My experience thus far with Palm-tech complete is negative. I am ready to give up and demand my money back.
Vorteile:
I loved my Version 8 and versions prior to 8. I knew my way around the software.
Nachteile:
I unfortunately was forced to make a decision after learning that I won't be able to access my Version 8 after 1/31/2024. I purchased Palm-tech complete and can not figure it out. It is sooo different. I've spent about 40 hours so far trying to customize it for me. Also the program is slow. It buffers after every entry. My old template was downloaded and it's not the same. Who came up with this new version. Have they done a report? There is no way to separate Living Spaces or multiple Bedrooms/Bathrooms. My realtors are used to getting a summary with marginal and defective items first. Then they go through my report with pictures and descriptions at the end. This new version is going to throw everyone off. It took me forever to write a simple report due to the delay when I click on a simple item.
Antwort von Porch Group
vor 9 Monaten
Hi Colleen, We're sorry to hear your experience with Palmtech Complete has not been positive. There is a lot of new functionality in Palmtech and we've made many changes in the versions between the version you are on and Complete. Unfortunately, these changes do make it different which will make it unfamiliar and slower to use at first. In the end, the new program will yield a faster and easier inspection report. We are here to help you and we want to find a way for us to continue to work together. We will reach out to you tomorrow to see how we can help. If you'd like to share any of your thoughts on Palmtech Complete, please let us know and we will arrange a one-on-one with Will and Lisa. Palmtech Support
Palmtech low integrity
Kommentare: Good after first, they are no good now.
Vorteile:
I liked the layout. Some of the tech support was pretty good.
Nachteile:
Palmtech is forcing their new products on users. I bought the revision they said that I would never have to pay again, but now they say it will not work after Jan 31, 2023. Their integrity is low.
Antwort von Porch Group
vor 10 Monaten
Hello Edward - I am glad that Palmtech has worked well for you for many years. We have always promised to support the current version and the version before and we will continue to do that. I understand that the situation is frustrating, but eventually all software needs to be updated. Much like how Microsoft no longer supports Windows XP or Apple no longer supports the original iPhone, earlier versions of Palmtech become obsolete and an upgrade is necessary to ensure we’re meeting modern security and performance standards. We’re happy to meet with you or anyone who would like to discuss this. We’re even offering discounts to help ease the transition, and our support team is ready to help you with the move to the latest version of Palmtech. I hope we get to talk.
Great older product, new deals a breach of contract.
Kommentare: Older version, i recommended to many new inspectors. Cant say i will on the new plan. Cant see paying $500 a year long term.
Vorteile:
Older version easy to use. One time purchase.
Nachteile:
They shut my repoting system down with little warning. Got me in a bind in mid inspection reporting to a client. Now wanting to charge me 500 a year to use it. Looks like there trying to kill a good business.
Antwort von Porch Group
vor 4 Monaten
Hi Terry, We understand your frustration regarding the recent changes to our software. We did not shut down your software, we shut down the cloud that supported it. We began communicating about the sunsetting of the older version months before the shutdown to provide ample time for transition. The server supporting the old software was outdated and no longer met current security standards, necessitating the shutdown. We have always promised to support the current version and the version before and we will continue to do that. Thank you for your many years using Palmtech. The new plan, although it comes with a cost, offers enhanced features and improved security that are crucial for maintaining high-quality service and protecting client data. We appreciate your understanding and hope you see the long-term benefits of this upgrade for your inspection reporting needs.
