von Reynolds and Reynolds
Durchschnittliche Bewertung19 Bewertungen
- Gesamt 4.5 / 5
- Benutzerfreundlichkeit 4 / 5
- Kundenservice 4 / 5
- Funktionen 4.5 / 5
- Preis-Leistungs-Verhältnis 3.5 / 5
- Kostenlose Version Nein
- Kostenlose Testversion Nein
Installiert - Windows
Angaben zum Hersteller
- Reynolds and Reynolds
- Gegründet 1866
On-premise system which helps auto dealerships with parts management, sales management, inventory tracking, accounting and servicing.
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Bewertet am 26.11.2018
Not well thought out
The Windows UI is nice improvement over the old blue screen of ERALink/Access. Navigation can be a bit troublesome sometimes but the help function usually can guide you to where you need to be.
I've been told by some of my users they like it and it has streamlined their daily work. But I've also heard from an equal amount of users who's daily routine has been negatively impacted by the change. Mainly by adding more clicks/steps to their processes.
Nachteile: The fact that we are being forced to change to this product, when they still have so many bugs to work out of it is very frustrating. Reynolds continues to make changes on how things like reports print, but never seem to give any thought to how that will impact users. They would greatly benefit from having their programmer leads visit a cross section of dealers to see the daily usage of the product to better understand how to improve it. As it is now, it is a bunch of programmers doing what they THINK a dealership would do, rather than what actually happens. This has driven my multi-point group to looking at their competition and could very well lead us to change providers. Even long time users/admins of ERA in our group (25+ year users) are cursing the changes without thought that Reynolds has done in Ignite.
Bewertet am 17.4.2019
Good But Not Great
Kommentare: We've used Reynolds for many years. Spent most of it using the classic terminal screen before switching to Ignite. While we did like Reynolds DMS, it was too expensive and was time for a change.
Vorteile: Full of features. Excellent reporting. Customer service is usually very quick and helpful.
Nachteile: Expensive. You pay for alot of features that should be included for the price you are already paying. Requires alot of on site server hardware.