Was ist IR Collaborate?

Einheitliche Kommunikations-, Kollaborations- und Kontaktcenterökosysteme bilden die Grundlage für einige wichtige Geschäftssysteme. Da hybrides Arbeiten zur Norm wird und die Nachfrage nach einer nahtlosen Nutzererfahrung steigt, ist der Bedarf an hoher Betriebszeit, schneller Problemlösung und intelligenten Erkenntnissen entscheidend.

IR Collaborate ist eine Performance- und Experience-Management-Lösung der Enterprise-Klasse für Sprach-, Video-, Kollaborations- und Kontaktcenterumgebungen.

Wer verwendet IR Collaborate?

Lösungen für große Unternehmen mit komplexen Kollaborations- und Kommunikationssystemen sowie Zahlungstransaktionsumgebungen.

Wo kann IR Collaborate bereitgestellt werden?

Cloud, SaaS, webbasiert, Windows (On-Premise), Linux (On-Premise)

Über den Anbieter

  • IR
  • Ansässig in North Sydney, Australien
  • 1988 gegründet
  • 24/7 Live-Support
  • Chat

Erhältlich in diesen Ländern

Australien, Belgien, Deutschland, Dänemark, Frankreich und 19 weitere

Sprachen

Nicht vom Anbieter bereitgestellt

IR Collaborate Kosten

Startpreis:

Nicht vom Anbieter bereitgestellt
  • Keine kostenlose Testversion
  • Keine Gratisversion

IR Collaborate bietet keine Gratisversion und keine kostenlose Testversion.

Über den Anbieter

  • IR
  • Ansässig in North Sydney, Australien
  • 1988 gegründet
  • 24/7 Live-Support
  • Chat

Erhältlich in diesen Ländern

Australien, Belgien, Deutschland, Dänemark, Frankreich und 19 weitere

Sprachen

Nicht vom Anbieter bereitgestellt

IR Collaborate – Videos und Bilder

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Videos zu IR Collaborate
IR Collaborate Software - 1
IR Collaborate Software - 2
IR Collaborate Software - 3
IR Collaborate Software - 4

IR Collaborate Funktionen

  • Aktivitäts-Dashboard
  • Alarmfunktion / Benachrichtigungen
  • Bandbreiten-Überwachung
  • Berichterstattung und Statistik
  • Dashboard
  • Diagnosewerkzeuge
  • Drittanbieter-Integration
  • Echtzeitüberwachung
  • Ereignisprotokolle
  • Kapazitätsmanagement
  • Kollaboration mehrerer Nutzer
  • Meeting-Management
  • Multi-Channel-Kommunikation
  • Netzwerkanalyse
  • Netzwerküberwachung
  • Schwellenwert-Warnungen
  • Server-Überwachung
  • Simple Network Management Protocol (SNMP)
  • Uptime-Berichterstattung
  • Videokonferenzen
  • Warnungen / Eskalation
  • Weiterleitung von Anrufen (Call Routing)

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Bewertungen über IR Collaborate

Durchschnittliche Bewertung

Gesamt
4,6
Benutzerfreundlichkeit
4,1
Kundenservice
4,5
Funktionen
4,3
Preis-Leistungs-Verhältnis
4,5

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
62%
4
38%
Verifizierter Rezensent
Technical Delivery Manager in Deutschland
Verifizierter Nutzer auf LinkedIn
Militär, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

More than a monitoring

5,0 letztes Jahr

Kommentare: We are maintaining comparatively really big environment with many users, being aware of even little outages or events helps us to inform customer and users accordingly to provide better support and also prevent the possible incidents/problems in future.

Vorteile:

It is more than a monitoring system, it is also a system you can configure the force systems to act accordingly/ regarding the alarms or situation.

Nachteile:

Regarding my experience with Alarming solution for events, only missing part is to combine multiple alarms into 1 only alarms. As we all know, system has its own dependencies like network connections. When WAN connection is down, system created multiple events for multiple thresholds which are configured on systems behind that WAN connection. That would be great to have only 1 main alarm to tell customer that there is an alarm which affects all devices/systems behind that connection. I believe this function will be available in next upcoming software releases.

Antwort von IR

letztes Jahr

Thanks for your feedback. We will take this into consideration. In the meantime, check out our IR Community for other tips and tricks! https://community.ir.com

David
Lead Infrastructure Architect in USA
Versicherung, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

IR Collaborate VoIP Monitoring

5,0 letztes Jahr

Kommentare: While IR Collaborate is monitoring and reporting on our telephony environment - we are able to focus on building and running the telephony environments. The flexibility of the solution allows us to continue to expand our monitoring capabilities as we evolve our capabilities. IR Collaborate is also an invaluable training tool. Through deep insights into the telephony protocols and call quality data, our engineers are able to better understand how the telephony environment is used by our transport and contact center systems.

Vorteile:

IR's Collaborate allows us to have "single pane of glass" to view our very large, multi-vendor telephony environment. This allows us to have a single dashboard to "manage our environment to". Through having the data staged and ready for use, IR's Collaborate enables us to quickly develop custom dashboards "focusing in" on specific areas of the environment for more focused monitoring or reporting.

Nachteile:

Some advanced dashboard features require advanced training as they are not as intuitive as the core functionality. However, one would expect this of most any application that allows you to customize the data views as much as Collaborate does.

In Betracht gezogene Alternativen: Nectar

Antwort von IR

letztes Jahr

Hi David, Thanks for your feedback. Our solution can take a little time to familiarize yourself with given the complexity and depth of customization that can be achieved. Our Support portal is available for you to get support - https://www.ir.com/support

Verifizierter Rezensent
Technical Architect in UK
Verifizierter Nutzer auf LinkedIn
Computer- & Netzwerksicherheit, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Prognosis IR

4,0 letztes Jahr

Vorteile:

it has got default out of box monitoring, that is one good thing.. but things are getting changing pretty rapidly. we can't stick with the same display over time as our technology changes. If we require to make modification, that is obviously going to cost us a lot from IR.

Nachteile:

Cons, it is too pricey. This requires either professional services from IR or Product knowledge in order to program any simple monitoring.

Antwort von IR

letztes Jahr

Thanks for your feedback! While SolarWinds may have some similar features, IR Collaborate is a speciliazed UC & Collaboration tool which can be quite in-depth and complex. Our Support portal is available for you to get support - https://www.ir.com/support and your Account team at IR are also ready to help. Please reach out to us if you need further assistance!

Nathan
senior telecom engineer in USA
Versicherung, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

IR Collaberate

4,0 letztes Jahr

Kommentare: We have had mixed results with allot of struggles in the product, but bottom line it has saved us on several occasions when the UC environment has been called into question for call quality issues. It has been an essential part of our ability to quickly represent the facts in troubleshooting situations. We have also found it to be very beneficial in highlighting faults when they occur so we can get on top of things before they become a larger issue.

Vorteile:

I like the ability to have a view of all of my UC systems in a single pane of glass instead of having to monitor each separately.

Nachteile:

Configuration and customization is fairly complicated to get things dialed in for our environment. There are several bugs and gotchas we have encountered and there are some limitations that are disappointing.

Antwort von IR

letztes Jahr

Hi Nathan, Thanks for your feedback. Our solution can take a little time to familiarize yourself with given the complexity and depth of customization that can be achieved. Our Support portal is available for you to report any bugs and get support - https://www.ir.com/support

Richard
Assistant Managing Director in USA
Hochschulbildung, 5.001-10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Largest tool in the box

5,0 letztes Jahr

Kommentare: Overall, my experience has been stellar. We always receive swift feedback, and our requests for assistance never go unanswered. IR is almost an extension of my internal team. We reach out and work with their engineers consistently, and have never found a reason to look elsewhere for this type of tool.

Vorteile:

I like the customization when it comes to the displays. At a glance, I can see everything that is important to me with regard to my environment.

Nachteile:

I've not really had any "cons" with this software. Sure, I have products or processes that I would like to see integrated into the software, but that is normal anywhere. IR does an awesome job integrating as many different products, vendors, and systems into the software as they can, and they are always working to add more.

Antwort von IR

letztes Jahr

Hi Richard, Thanks for your great review. We're glad that we've been able to help Texas Tech University with our software.