IR Collaborate

More than a monitoring

Kommentare: We are maintaining comparatively really big environment with many users, being aware of even little outages or events helps us to inform customer and users accordingly to provide better support and also prevent the possible incidents/problems in future.

Vorteile:

It is more than a monitoring system, it is also a system you can configure the force systems to act accordingly/ regarding the alarms or situation.

Nachteile:

Regarding my experience with Alarming solution for events, only missing part is to combine multiple alarms into 1 only alarms. As we all know, system has its own dependencies like network connections. When WAN connection is down, system created multiple events for multiple thresholds which are configured on systems behind that WAN connection. That would be great to have only 1 main alarm to tell customer that there is an alarm which affects all devices/systems behind that connection. I believe this function will be available in next upcoming software releases.

IR Collaborate VoIP Monitoring

Kommentare: While IR Collaborate is monitoring and reporting on our telephony environment - we are able to focus on building and running the telephony environments. The flexibility of the solution allows us to continue to expand our monitoring capabilities as we evolve our capabilities. IR Collaborate is also an invaluable training tool. Through deep insights into the telephony protocols and call quality data, our engineers are able to better understand how the telephony environment is used by our transport and contact center systems.

Vorteile:

IR's Collaborate allows us to have "single pane of glass" to view our very large, multi-vendor telephony environment. This allows us to have a single dashboard to "manage our environment to". Through having the data staged and ready for use, IR's Collaborate enables us to quickly develop custom dashboards "focusing in" on specific areas of the environment for more focused monitoring or reporting.

Nachteile:

Some advanced dashboard features require advanced training as they are not as intuitive as the core functionality. However, one would expect this of most any application that allows you to customize the data views as much as Collaborate does.

In Betracht gezogene Alternativen: Nectar

Prognosis IR

Vorteile:

it has got default out of box monitoring, that is one good thing.. but things are getting changing pretty rapidly. we can't stick with the same display over time as our technology changes. If we require to make modification, that is obviously going to cost us a lot from IR.

Nachteile:

Cons, it is too pricey. This requires either professional services from IR or Product knowledge in order to program any simple monitoring.

IR Collaberate

Kommentare: We have had mixed results with allot of struggles in the product, but bottom line it has saved us on several occasions when the UC environment has been called into question for call quality issues. It has been an essential part of our ability to quickly represent the facts in troubleshooting situations. We have also found it to be very beneficial in highlighting faults when they occur so we can get on top of things before they become a larger issue.

Vorteile:

I like the ability to have a view of all of my UC systems in a single pane of glass instead of having to monitor each separately.

Nachteile:

Configuration and customization is fairly complicated to get things dialed in for our environment. There are several bugs and gotchas we have encountered and there are some limitations that are disappointing.

Largest tool in the box

Kommentare: Overall, my experience has been stellar. We always receive swift feedback, and our requests for assistance never go unanswered. IR is almost an extension of my internal team. We reach out and work with their engineers consistently, and have never found a reason to look elsewhere for this type of tool.

Vorteile:

I like the customization when it comes to the displays. At a glance, I can see everything that is important to me with regard to my environment.

Nachteile:

I've not really had any "cons" with this software. Sure, I have products or processes that I would like to see integrated into the software, but that is normal anywhere. IR does an awesome job integrating as many different products, vendors, and systems into the software as they can, and they are always working to add more.