isoTracker Quality Management

isoTracker Quality Management

von isoTracker Solutions

Wer nutzt diese Software?

All industries

Durchschnittliche Bewertung

12 Bewertungen
  • Gesamt 4.5/5
  • Benutzerfreundlichkeit 4/5
  • Kundenservice 4.7/5
  • Funktionen 3.6/5
  • Preis-Leistungs-Verhältnis 4.7/5

Produktinformationen

  • Startpreis 9,35 $/Monat
  • Preisinformationen Pricing is based on number of features selected in specific plan
  • Kostenlose Version Nein
  • Gratis Testen Ja
  • Einsatz Cloud, SaaS, Web
  • Training Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • isoTracker Solutions
  • https://www.isotracker.com
  • Gegründet 2004

Über isoTracker Quality Management

Cloud-based QMS software that's ideal for small to medium-sized businesses, with separate modules for document control, complaints management, auditing, non-conformance management, and training. The software features built-in corrective and preventive action (CAPA) capabilities. Designed for easy compliance with ISO 9001 and other QM standards.

isoTracker Quality Management Funktionen

  • Beschwerdemanagement
  • Compliance Management
  • Corrective and Preventive Action (CAPA)
  • Dokumentenkontrolle
  • Geräte-Management
  • ISO-Standard-Management
  • Instandhaltungsmanagement
  • LieferantenQualitätskontrolle
  • Risikomanagement
  • Trainingsmanagement
  • Verfolgen von Fehlern
  • Wirtschaftsprüfung-Management

Die hilfreichsten Reviews für isoTracker Quality Management

Document Module

Bewertet am 23.9.2019
Michal H.
Director QA
Pharmazeutika, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: All good here and the best is the customer service experience.

Vorteile: Robust control over user privileges to write/read.

Nachteile: Specifically for Documents Module I would like ot have more control over access to different branches of the folders. Now the access is inherited from the top level folder and adding extra flexibility in assigning user access rights would help in the more complex folder structure.
I am not sure if this option exists but adding contributor level (can read, create new documents and edit documents but NOT delete any documents) would be very helpful.
Also, adding a quick cards (cheat sheets) for Document Module and other modules (I did not have a chance to explore other modules) would be very useful. Link to those cheat sheets could be added as a promo to Help section of all modules so users can get familiar with other isoTracked modules and functionality.

Antwort des Softwareanbieters

von isoTracker Solutions an 26.9.2019

Hi Michal,

Thank you for your comments. I will call you off line to explain how you can have a contributor user level. I agree with your comment about "cheat sheets" and we are working on producing short videos that describe some of the functionalities.

Kind regards

Christopher

Review

Bewertet am 17.9.2019
Dennis R.
Sr. Quality Engineer
Medizinische Geräte, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
3/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: ISO Tracker has helped us with our CAPA maintenance issues. It also provides a standardized CAPA format that matches most of our customers. It would be nice if there was a root cause investigation format like a 5-why sheet

Vorteile: its easy to use, inputting data and the sort feature is nice

Nachteile: when sorting, it is frustrating that when you go back, you have to enter the sort requirements every time. for example, if i am sorting by AUDI, i have to re-enter AUDI every time. it wont maintain all the AUDI until i am finished.
Also, when assigning a task, the reminder emails come 5 days in a row, it would be nice if you could pick an alternative like sending a reminder email every 3 day or every Monday...

Antwort des Softwareanbieters

von isoTracker Solutions an 18.9.2019

Hi Dennis,

Thank you for that. We have started on the next version of the complaints module and will put the reminder changes in. I will call you about the sorting matter as that is an easy thing to fix. We now can attach a 5-Why sheet so I get the one that you use and add it to your account.

Kind regards

Christopher

How does isoTracker Quality Management help your business.

Bewertet am 26.9.2019
Raymond W.
Regional Continuous Improvement Manager
Logistik & Lieferkette, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: A common business problem that many companies like ours require is a common documentation control system that allows users from different regions to gain and share documentation.

Vorteile: If your business needs include control documentation, and what you are looking for is a scalable solution you will find that in the isoTracker system. The system provides international levels of features that are secure and user friendly.

Nachteile: The isoTracker system is out of the box ready and may be customized for your needs with great customer service at a cost that is variable for your use. You have options in costing to keep your expense under control.

isoTracker

Bewertet am 1.10.2019
Kevin C.
Manager, Quality
Buchhaltung, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
3/5
Gesamt
2/5
Benutzerfreundlichkeit
2/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Not really solving any issues currently. The person that recommended the software was maybe familiar with it from past experience but never set it up here and is no longer employed here.

Vorteile: No real feature is significantly above average.

Nachteile: Quite intensive setting it up, and confusing because they try to bundle items in categories that i don't believe should. e.g. Internal issues are CAPAs and may need root cause investigations, but they are not internal "complaints" hence trying to group all "complaints in one module.

Antwort des Softwareanbieters

von isoTracker Solutions an 7.10.2019

Hi Kevin,

The bundling of all issues into the complaints module had the objective of trying to keep the cost down of the product to our customers. Our target market are small to medium sized businesses that require a compliant and affordable quality management system. We also try to be as easy to use as possible and for that reason we provide free training. We now have a non-conformance module as well as a complaints module so presenting the ability of separating internal from external issues. Regarding set-up of the system as you know we are always there to help you through the process and since it is clear that you are having some issues we will follow up to see if you are interested in additional training.

Kind regards,

Christopher

First formal DMS for the company

Bewertet am 23.9.2019
Phil F.
Director Quality
Elektrische/elektronische Fertigung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We are happy with this DMS for our company size. There is still a learning curve but folks are seeing the value..

Vorteile: Ease of use...I know this systems from previous companies of which I was the person who selected it...

Nachteile: The revision control for forms is not what I would expect. There must be a way to have the form usable with the title and revision/ release date on them without it being a PDF. I've had several auditors question me on this trace-ability e.g. how do you know this is the current form?

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