LiveChat

Gute Anwendung für den täglichen Gebrauch

Vorteile:

Es gefällt mir die einfache Bedienung und das gute optische Design.

Nachteile:

Der Preis dieser Anwendung finde ich ein wenig zu teuer.

This feature is very easy to use and it helpful for the customers and time savier and more efficient for your needs

Kommentare: its very posive expirience with live chat users find it is very easy to use, convenient, and effective

Vorteile:

customers can simply click on a chat button on capterras websites to start a conversation with an agent.

Nachteile:

capterra is constantly updating its live chat features

Easy way to communicate with customers and shoppers

Kommentare: Would highly recommend as the software is basic and intuitive to use. Can easily train new employees within minutes of use. Customer support is excellent as well.

Vorteile:

Easy of use of the software as it is intuitive and basic.

Nachteile:

Sometime the notifications would be missed and we weren't sure if it was our hardware of the software itself.

Far too expensive against identical options

Vorteile:

Simple to use and fairly self serve- if at a large organisation where chat only is the priority id say it would be work well.

Nachteile:

The cost is far too much for basic level users. With competition from so many alternative options that offer help centre and WhatsApp integrations for 1/5th of the price or freemium - paying £500 a month for live chat seems absurd

Why LiveChat is the Best Customer Support Tool

Vorteile:

LiveChat is the most robust tool that I have ever used to offer customer support on my end. Availability of mobile application is another great aspect about LiveChat which support audio calls and live chat.

Nachteile:

LiveChat doesn’t have CRM inbuilt tools but it seamlessly integrate with external apps and APIs

What I Encounter with LiveChat

Kommentare: Live chat through LiveChat help resolve customer issues rapidly.

Vorteile:

Allocating call logging, monitoring and recording features in one place is what I like most about LiveChat.

Nachteile:

I have never come across drawbacks ever since 2022.

Am Amazed With LiveChat

Kommentare: It gets the work done fast and well every time.

Vorteile:

This platform is a very useful tool because it has helped resolve issues with our customers. LiveChat has enhanced our interactions with our clients and this is why I love LiveChat. It has the best and reliable features like HelpDesk.

Nachteile:

I haven't had any issues with LiveChat at all.

Highly recommended

Kommentare: I LOVE USING LIVECHAT I HIGHLY RECOMMENDED THIS WEBSITE TO THE COSTUMER

Vorteile:

When they approach on costumer i feel very comfortable when asking youre problems and livechat helps you solve youre questions

Nachteile:

Asking question ,asking questions in live chat when they approach to you i feel very comfortable using livechat

Live Chat 💬 Boost Customer Satisfaction which Get Enhanced by LiveChat

Vorteile:

LiveChat allows me to record and monitor calls in one single integrated repository. Issue tracking and incident management are other key relishes which I gain with LiveChat.

Nachteile:

I have never experienced issues when using LiveChat, even though I don’t use it on a daily basis.

Easy to Use!

Vorteile:

easy to sort and I love the ability to save answers to common questions!

Nachteile:

I truly cannot think of a complaint, it is pretty seamless.

Good and easy

Vorteile:

The ease of using it. Not much work to put into using it

Nachteile:

Could have a faster loading time when sending and receiving chats

Livechat review

Kommentare: I like everything about this application, i hope that everyone use it

Vorteile:

I like many options about this application : login in very fastly, make a good conversation with the clients real time managing, how you can talk and share screen while you talk

Nachteile:

Actually i didn’t find something least about this application it helps me a lot in my work but i would say the price

LiveChat Review

Kommentare: Its been very positive. Customers like it and the staff enjoys being able to chat with customers even when they are away from the office or their desk

Vorteile:

Enables customers to actually chat with a live body online instead of speaking over the phone and allows for instant answers.

Nachteile:

There is really no downside to LiveChat. We are a tech centered generation and people want instant satisfaction and LiveChat does that

Livechat immediately adjusts customer service

Kommentare: With Livechat, our customers have real-time access to the Customer Service and Sales department. It is very credible and also easy for novices to learn. Livechat comes with tons of features that benefit customer service reps by enabling them to work faster and more efficiently. The cost is justified, and recently the Livechat group introduced my institution to a Chatbot, which improved the performance of the customer service force by reducing the number of questions they have to answer. I believe Livechat is optimal for companies with customer service areas that wanted to have a training program for their support staff. Institutions that wanted a cost-effective but efficient way to communicate in real time with consumers also found Livechat to be a good fit.

Vorteile:

Livechat provides a day-by-day chat conversation summary, which offers a synthetic view of the evolution of the day-by-day performance statistics of the customer support area. The chat stickers help me find specific discussions within the thousands of discussions the customer support staff has had with travelers on the website. Livechat comes with a mobile-friendly chat plug-in that fits on the vast majority of the latest generation of smartphone screens. As a result, website users have a good experience when chatting with our representatives, regardless of the size of their computer or mobile screen.

Nachteile:

Extremely happy with Livechat. There are no complaints that I can think of at this time.

LiveChat is Reliable

Kommentare: Overall my experience with using Live Chat is positive.

Vorteile:

I like every aspect of the Live Chat feature.

Nachteile:

There's nothing I dislike about using LiveChat.

Hassle free live chat

Kommentare: In my opinion there is no alternative to LiveChat. I just love it.

Vorteile:

The quality is of LiveChat is beyond description. It construct a break free connection.

Nachteile:

Ads are annoying though recently they have improved.

My experince using this LiveChat

Kommentare: I dont have any problem because this things it helps me well to express my problems and needs highly recommended

Vorteile:

All features are very nice it feels you that you are welcome to that livechat highly recommended and nice

Nachteile:

There's no missing because it's nice and perfect you can understand easily on how to navigate that LiveChat

With LiveChat my customers are always happy with our service

Vorteile:

LiveChat is so easily integrated into any software we use for my side business hustle. We can track and get insight reports on how customers feel about our services. Thanks to the LiveChat option we are getting 5-star reviews for our customer service.

Nachteile:

Everything is great about this app. No concerns. Love using it.

Live chat experience

Kommentare: Overall experience is best not the Excellent. There is more chances of improvement in some areas

Vorteile:

There is a lot of companies in fact trusty companies and we can know easily the answer of our query and also in fast and secure way

Nachteile:

Sometime chatbot take too much time and response from the real person is late

Alive and Kicking!

Kommentare: LiveChat seems to be a feature on almost everything I use now, and I love it because if I have any questions or concerns at all LiveChat is always readily available!

Vorteile:

Using LiveChat seems so easy and since i am so awkward over the phone, LiveChat was helpful without actually talking one-on-one with a person!

Nachteile:

At first i was very nervous about using the LiveChat, because i wasn't familiar with it.

Customer Services Saver

Vorteile:

Can be integrated on website and app. additional plus to SMS. custom customer segmentation to help in future targeting and know your audience

Nachteile:

If you want better security features, it will be quite expensive.

Very good, very high quality, but expensive.

Kommentare: I am completely satisfied with what I experienced. Probably one of the best systems of its kind on the market.

Vorteile:

You can see that a lot of time and effort has been put into its development. The user interfaces are well thought out and everything works as it should. Among the many other features, it was the Chat that really caught my eye.

Nachteile:

I cannot complain about the product itself. The pricing could be more affordable.

Not a hands on system

Vorteile:

Nothing , was very disappointing overall..

Nachteile:

The slow response to the end user .. causes more issues

Live Chat is a good software to use and it still done an awesome job!

Kommentare: Its good I still use it today.

Vorteile:

I love Live Chat because it easy to use and it gets the job done. As a Field agent it helps keep costs low and help with customer service.

Nachteile:

The cost may be a little high but it pay for it self if you invest in the right tools for your business.

Easy solutions

Vorteile:

I like that I can get answers without having to call and wait on hold or email and wait for a response

Nachteile:

Sometimes it takes a while to get a person to chat with