Wer nutzt diese Software?
CaterTrax unterstützt Cateringunternehmen in der gesamten nicht-kommerziellen Systemgastronomie von den größten Unternehmen in Nordamerika bis hin zu kleineren Betrieben und Betrieben mit mehreren Einheiten.
Durchschnittliche Bewertung127 Bewertungen
- Gesamt 4.6/5
- Benutzerfreundlichkeit 4.5/5
- Kundenservice 4.8/5
- Funktionen 4.4/5
- Preis-Leistungs-Verhältnis 4.7/5
- Kostenlose Version Nein
- Gratis Testen Nein
Cloud, SaaS, Web
24/7 (Live Vertreter)
Angaben zum Hersteller
- Gegründet 2004
Über 20.000 nichtkommerzielle Foodservice-Anbieter*innen in Branchen wie Hochschulbildung, im Unternehmensbereich und Gesundheitswesen entscheiden sich für die webbasierte Lösung von CaterTrax, um das Catering, die Lagerbestände und Essenslieferungen zu optimieren. CaterTrax hilft internen Betrieben und großen Unternehmen dabei, ihre einzigartige Marke im Gastgewerbe mit mobilfreundlichen Websites und leistungsstarkem Produktionsmanagement zu unterstützen. Das Unternehmen unterstützt seine Kund*innen und Partner*innen mit konfigurierbaren Lösungen, 24/7-Support, Menüdiensten und fortlaufenden Schulungen.
- Abrechnung & Rechnungsstellung
- Küchen- / Menü-Management
Die hilfreichsten Reviews für CaterTrax
Bewertet am 5.10.2017
Best Catering Online Ordering System
Kommentare: They are always looking for ways to improve and keep up with the changes in technology and they allow the customers to provide suggestions and feedback.
Vorteile: Before CaterTrax, we were spending hours inputting our catering orders into excel. I used CaterTrax at a previous job presented the benefits of using this program to my boss. He was on board, but our corporate office wanted us to use Caterease. I put together another presentation comparing the two programs and and after a long discussion, we were able to get CaterTrax. I saw the light at the end of the tunnel! This was the best thing we brought to our department and clients.
Bewertet am 23.4.2019
CaterTrax is great!
Kommentare: We use CaterTrax to keep track of all floor supplies in addition to using it for tracking all of our caterings. Catering orders are easy to do, and payments are easy to process, with a variety of payment options, to include secure credit card processing. We've been a customer since 2012, and it has been a very valuable piece of our food service package. I'm sure I don't utilize the reporting aspect of the software as much as I probably could, but I am able to run several different types of reports that help us keep track of product movement, sales, etc.
Vorteile: I like that CaterTrax keeps track of what was ordered, when it was ordered, when we're expected to deliver, and allows for multiple admins to manage the site-we use Catering and Floorstock modules, and I can assign floorstock orders to each nursing manager's account as an admin, and send them notifications OR opt to allow each of them to check their own account periodically. Most of my customers like ordering their supplies or caterings for meetings/events using the site.
Nachteile: The only thing I don't like is the inability to add multiple payees-some departments in our hospital share resources like coffee dispensers, and it would be handy to be able to split their billing three ways without having to do the math or account selection myself every time. It isn't difficult, just a little inconvenient. There are other things to do with customization of menus that are a little annoying, but it's beyond my or CaterTrax's control-they've been instructed by our management company to retain control over most menu development aspects of the software, so I am no longer able to customize to the degree I'd like to. We can still do custom orders, though, so there is that opportunity to manage fulfilling what our customers request beyond the regular menu.
Bewertet am 10.12.2019
CaterTrax for Hospitals
Kommentare: Health care is focusing on ways to save money. We helped our organization cut back on internal catering ordering and floor stock by using CaterTrax to monitor orders placed and spending. We were able to determine what meetings really should order catering and created a policy to guide users. This resulted in a decrease in internal spending and savings for our organization. We did the same thing for Floor Stock.
Vorteile: I like that CaterTrax allows me to manage information for multiple hospitals across our health system. I'm able to complete month end reporting, plan for budgeting and assist customers with placing orders. Our kitchen staff easily fills floor stock orders and assembles catering events. Users are able to track their own spending and manage room reservations. Custom reports are available if needed.
Nachteile: We do find some occasional connectivity issues. There were also some user password sign on issues with our company's Single Sign On, but Catertrax has worked to resolve that issue.
Bewertet am 23.4.2019
Kommentare: this program was choses by accounting as is interfaced with existing billing software, it is clunck and difficutl for both staff and customers alike
Vorteile: the tracking feature is the best feature of this program
Nachteile: you cannont move up items without retyping order , frequently forgets prints when mass printing, the cloud is as slow as using dial up , the spell check misses food terms, the functionality is not intuitive and slow going
Antwort des Softwareanbieters
von CaterTrax an 25.4.2019
Thank you for your feedback, we will pass along your review to our Product Team. We are gearing up to send out our annual survey and user feedback is very helpful as we work on new features and functionality. Site speed has been addressed and recently improved. Our Support Team will reach out to you personally and they can also be reached at 1-800-975-8729. Thanks again for your review.
Bewertet am 3.5.2019
My overall experience with CaterTrax has been beyond exceptional. Not only does it help to keep me organized, but it is extremely easy for my clients to use and the invoicing process helps to keep clients organized as well.
One of my favorite parts about the system is that we were able to put a deadline on catering orders, meaning after a certain time, clients cannot submit catering orders. For example, a client can not submit an order at 6:00 pm the day before their requested catering. While I try to accommodate all requests, even last minute ones, if special items were not ordered, I simply cannot be prepared. The system will notify the client that they need to call me directly to ensure their request can be met.
The system in whole helps me be prepared and organized each and every day!
Vorteile: The best thing about the CaterTrax system is how helpful it is on a daily basis. It ensures organization on busy catering days. The functionality of the system, along with the ease of use helps each day to run smoothly.
Nachteile: The only real fault that I have found with the CaterTrax system is that when processing payments, credit cards may be declined the first time around, especially if I try to run one payment right after another; however, providing there isn't an issue with the credit card on file, the payment process will be accepted the second time around.