Wer nutzt diese Software?
CaterTrax supports catering operations across the non-commercial foodservice industry, from the largest enterprises in North America to smaller self-operated locations and multi-units.
Durchschnittliche Bewertung1 Bewertung
- Gesamt 4.5 / 5
- Benutzerfreundlichkeit 4.5 / 5
- Kundenservice 5 / 5
- Funktionen 4.5 / 5
- Preis-Leistungs-Verhältnis 4.5 / 5
- Kostenlose Version Nein
- Kostenlose Testversion Nein
Cloud, SaaS, Web
24/7 (Live Vertreter)
Angaben zum Hersteller
- Gegründet 2004
Over 20,000 non-commercial foodservice providers in industries like higher ed, business, and healthcare choose CaterTrax's web-based solutions to streamline catering, floor stock, and take-out. CaterTrax helps in-house operations and large enterprises support their unique brand of hospitality with mobile friendly websites and powerful production management. The company supports their clients and partners with configurable solutions, 24/7 support, menu services, and accessible ongoing training.
- Abrechnung & Rechnungsstellung
- Küchen- / Menü-Management
Die hilfreichsten Reviews für CaterTrax
Bewertet am 23.4.2019
CaterTrax is great!
Kommentare: We use CaterTrax to keep track of all floor supplies in addition to using it for tracking all of our caterings. Catering orders are easy to do, and payments are easy to process, with a variety of payment options, to include secure credit card processing. We've been a customer since 2012, and it has been a very valuable piece of our food service package. I'm sure I don't utilize the reporting aspect of the software as much as I probably could, but I am able to run several different types of reports that help us keep track of product movement, sales, etc.
Vorteile: I like that CaterTrax keeps track of what was ordered, when it was ordered, when we're expected to deliver, and allows for multiple admins to manage the site-we use Catering and Floorstock modules, and I can assign floorstock orders to each nursing manager's account as an admin, and send them notifications OR opt to allow each of them to check their own account periodically. Most of my customers like ordering their supplies or caterings for meetings/events using the site.
Nachteile: The only thing I don't like is the inability to add multiple payees-some departments in our hospital share resources like coffee dispensers, and it would be handy to be able to split their billing three ways without having to do the math or account selection myself every time. It isn't difficult, just a little inconvenient. There are other things to do with customization of menus that are a little annoying, but it's beyond my or CaterTrax's control-they've been instructed by our management company to retain control over most menu development aspects of the software, so I am no longer able to customize to the degree I'd like to. We can still do custom orders, though, so there is that opportunity to manage fulfilling what our customers request beyond the regular menu.
Bewertet am 23.4.2019
Kommentare: My experience is above average. The soft ware is easy to manage and user friendly.
The ability to look at a whole month and see all the caterings. Also, I like how I can click on an individual weeks or days.
The ability to have recurring caterings without having to put each one in individually.
I like the kitchen function. It creates a list of items that are needed for each catering.
Nachteile: I don't like how we are now required to change our password every 90 days. I work in healthcare and we only have to change our master password once a year. In regards to changing our master password, a couple of weeks ago I got an email saying I had to change my password. I watched all the videos and still was not successfully in changing my password. When I called customer service for help I was number 12 in line. However, once I got a customer rep they were very nice and helpful. I am a little concern that this problem will occur every time I have to change my password. As far as a con for the software. I do not have the ability to split charges to two separate parties for one catering.
Bewertet am 3.5.2019
My overall experience with CaterTrax has been beyond exceptional. Not only does it help to keep me organized, but it is extremely easy for my clients to use and the invoicing process helps to keep clients organized as well.
One of my favorite parts about the system is that we were able to put a deadline on catering orders, meaning after a certain time, clients cannot submit catering orders. For example, a client can not submit an order at 6:00 pm the day before their requested catering. While I try to accommodate all requests, even last minute ones, if special items were not ordered, I simply cannot be prepared. The system will notify the client that they need to call me directly to ensure their request can be met.
The system in whole helps me be prepared and organized each and every day!
Vorteile: The best thing about the CaterTrax system is how helpful it is on a daily basis. It ensures organization on busy catering days. The functionality of the system, along with the ease of use helps each day to run smoothly.
Nachteile: The only real fault that I have found with the CaterTrax system is that when processing payments, credit cards may be declined the first time around, especially if I try to run one payment right after another; however, providing there isn't an issue with the credit card on file, the payment process will be accepted the second time around.
Bewertet am 29.4.2019
One of the best software available!
Kommentare: It turns out that we were not fully utilizing all the functions of the program! We had thought this was a one way tool but later realized that it is interactive with botht eh client and us. This allowed the customer to make changes once the catering was already in place. Because we validated the order it was easy to double check to make sure the catering was correct. Also, we could customize the layout as many times as we wanted, so that we could grow as our customer's needs changed.
Vorteile: Mostly, ease of use. The platform to do business can be a very complex one, especially in catering. After reviewing several programs we chose Catertrax for the ease of use, ability to add more user functions and the ability to customize the experience.
Nachteile: Some of the features require some comprehensive training, which costs extra in our case. I would have thought there would be unlimited training free of charge but that does not seem to be the case with us.
Bewertet am 24.4.2019
Purchasing Coordinator/Administrative Assistant
Kommentare: All of my experiences have been good. If I contact customer service my issues are resolved quickly and my interactions with them are always positive. I feel that my needs are being met and it is an overall great software. Before CaterTrax my duties were tedious and time consuming. CaterTrax has definitely made my job easier.
Vorteile: CaterTrax is great! It is fairly easy to navigate and easy to use. There are a lot of tools to help me work more efficiently and get tasks done in a timely manner. The report configurator is a great tool as I can choose what dates I want the report to be built around. I can breakdown costs by account, payment method and dates.
Nachteile: There is no option to see a breakdown of each customer. An option to choose a customer and see their order history. If I run a customer breakdown report, it reports for every customer, versus choosing a customer to generate a report for.