Silverware Avrio

Best POS System ive used

Kommentare: i've used this system in 3 different restaurants all with high volume and have always enjoyed it.

Vorteile:

I've worked in service industry as a side job for many years and worked with a variety of POS systems. Silverware is definitely among my favorites. its simple and easy to use which is awesome when the restaurant is busy.

Nachteile:

I remember having an issue once or twice where the program froze but only for a short period of time and it corrected itself once we reset the station.

Works pretty well, reporting should be improved

Kommentare: Silverware is our Point of Sales system and we would not be able to carry out big volume food and beverage opertations without it. With a bit more reporting enhancements, it will be a major winner.

Vorteile:

Silverware is pretty easy to use, the configuration setup is flexible and the overall flow end-to-end is comfortable to drive big volume food and beverage operations.

Nachteile:

The reporting capabilities are limited - unless you use an additional platform such as Avero, it will remain very basic and Excel-driven - which is ok but not super user friendly for everyone.

Silverware: Promising Start, But Now Overpriced and Lacking Key Support

Kommentare: The cost increases have gotten out of control..

Vorteile:

I find the platform somewhat intuitive and full of potential, but the support lacks some crucial elements, and it has become too costly.

Nachteile:

Their customer service is quite disorganized, with no customer-facing CRM, making it impossible to track or open support tickets—pretty basic functionality that’s missing. Costs have become a real concern; in 2023, they raised prices by 40%, and now they've added another 30% increase, which leaves a bad impression. Our annual support costs have nearly doubled, yet we still face ongoing performance issues. Additionally, their API integration with Clover is slow and frequently causes problems for us.

Goonprogram

Vorteile:

In the program there are lots functions that you can use for restaurant or other businesses. Simple to read.

Nachteile:

Program doesn’t work properly, as it has many bags, and eats lots of internet traffic.

Support ! Friendly but no follow up.

Kommentare: Overall ! Well it was a company I use to recommend. Now 2020-2021. I would not. Looking to relocate down the road and looking at new POS systems. Silverware is not one of those company’s.

Vorteile:

Liked the ease of programming all aspects of software with out calling support all the time like Micros.

Nachteile:

Had a pos terminal after 5 years crash and needed new hard drive was determined. Have been waiting 5 weeks to get. Have called 5 times now and still waiting. They sent wrong one that took 3 weeks. The. They have sent twice I was told delivery on Friday! That was Originally 3 weeks ago! Use to be great customer service. Have know confidence in support or company. Hard to get anyone above support. Buyers beware.