Silverware

"Best POS System ive used"

Kommentare: i've used this system in 3 different restaurants all with high volume and have always enjoyed it.

Vorteile: I've worked in service industry as a side job for many years and worked with a variety of POS systems. Silverware is definitely among my favorites. its simple and easy to use which is awesome when the restaurant is busy.

Nachteile: I remember having an issue once or twice where the program froze but only for a short period of time and it corrected itself once we reset the station.

"Works pretty well, reporting should be improved"

Kommentare: Silverware is our Point of Sales system and we would not be able to carry out big volume food and beverage opertations without it. With a bit more reporting enhancements, it will be a major winner.

Vorteile: Silverware is pretty easy to use, the configuration setup is flexible and the overall flow end-to-end is comfortable to drive big volume food and beverage operations.

Nachteile: The reporting capabilities are limited - unless you use an additional platform such as Avero, it will remain very basic and Excel-driven - which is ok but not super user friendly for everyone.

"terrible customer support"

Nachteile: Silverware has good equipment but a questionable support system. Nothing is their problem, and if the update they do can't fix the problem they still charge you for their failed service. All they want is for you to take out an inflated service contract that still doesn't cover everything that can & will go wrong. Do not give them your credit card for support over the phone, if there is a problem & they can't fix their solution is to take the money out of your credit card & therefore FU. Great business model. I TRIED TO TALK TO THE PRESIDENT OF THE COMPANY but his son wouldn't have him call me. I made a big mistake buying Silverware. Never again.

"Silverware Front of House"

Kommentare: Pretty easy to use. Talks with Maestro for Member and room charges really well. Have not had many issues. Had to talk to customer service once, took a little while but they resolved my concern.

Vorteile: The block format is easy to use. You can find menus and drill down into different areas of the resort. From what I can see it is fairly user friendly to set up on the back end with a little training.

Nachteile: I wish there were more options for discount structure, etc. I think that there should be a way to set up a block for each set of discounts, much like the menu structure. We get by but it could be more organized on that end.

"Goonprogram"

Vorteile: In the program there are lots functions that you can use for restaurant or other businesses. Simple to read.

Nachteile: Program doesn’t work properly, as it has many bags, and eats lots of internet traffic.