Was ist RoomKeyPMS?
Mit der PMS-Software RoomKeyPMS können unabhängige Hotels einfacher und kostengünstiger Gästen einen hervorragenden Aufenthalt bieten, den Umsatz steigern und Kosten senken. Mit über 70.000 verwalteten Zimmern in den USA und Kanada steht die Software seit fast 20 Jahren für eine vertrauenswürdige Partnerschaft im Hotel- und Gaststättenbereich. Neben der Bereitstellung einer zuverlässigen, gut vernetzten PMS-Software zeichnet sich die Lösung durch einen hervorragenden Kundenservice mit einem lokalen Support-Team aus ehemaligen Hoteliers aus.
Wer verwendet RoomKeyPMS?
RoomKeyPMS ist deine zentrale, integrierte Hotelsoftware für unabhängige Hotels und Hotelketten. Mit Hunderten von Integrationen optimiert die Lösung zusammen mit den Hotels den Hotelbetrieb.
Wo kann RoomKeyPMS bereitgestellt werden?
Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop)
Über den Anbieter
- RoomKeyPMS
- Ansässig in Vancouver, Kanada
- 1978 gegründet
- Telefon-Support
- 24/7 Live-Support
- Chat
Erhältlich in diesen Ländern
Australien, Kanada, Mexiko, Vereinigte Staaten
Sprachen
Englisch, Französisch
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Über den Anbieter
- RoomKeyPMS
- Ansässig in Vancouver, Kanada
- 1978 gegründet
- Telefon-Support
- 24/7 Live-Support
- Chat
Erhältlich in diesen Ländern
Australien, Kanada, Mexiko, Vereinigte Staaten
Sprachen
Englisch, Französisch
RoomKeyPMS – Videos und Bilder
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Alternativen für RoomKeyPMS
Bewertungen über RoomKeyPMS
Joseph
The Most Versatile PMS
Kommentare: This is the best PMS out there for my money. Opera is certainly the standard, but RoomKey does everything needed.
Vorteile:
I love how easy it is to access my hotel from anywhere. I travel often and working with a property management system that I can access from anywhere provides loads of benefits.
Nachteile:
The MAC interface was very frustrating, but it has since been developed a little better. I hope they develop their Apple product over time.
Natashia
In Betracht gezogene Alternativen:
Great For Large Companies
Kommentare: My overall experience with Roomkey however, has been good with the customer service and tracking my bookings well. Great program with room for improvement, need more flexibility, but customer service is friendly and helpful. I don't feel stupid for asking any question I have and the solutions are taught in a way I can follow easily.
Vorteile:
The customer service is unparalleled, lovely people, very helpful and informative. Lots of features and reports to run for what you need. Customizable for your individual business. Integrate with online platforms to get more customers.
Nachteile:
If you are a smaller business I wouldn't recommend this program, it doesn't have a different package option with less features so I'm not overwhelmed with things I don't need. It is geared towards bigger companies like hotels or corporate. Difficult to navigate the program, not ease of access. Reports are hard to read as well.
Antwort von RoomKeyPMS
vor 2 Jahren
Thank you for your positive review and feedback.
Kala
RoomKeysPMS Review!
Kommentare: Overall our experience has been wonderful. We are able to schedule lodging with ease, as well as booking conference rooms when we have staff events, marketing functions and parties/gatherings in our industry.
Vorteile:
We love using RoomKeysPMS for scheduling of our employees when we travel for our business. It has made things so much simpler and affordable
Nachteile:
We have struggled with the rate shopper function, and comparing pricing for our various vendors
Paul
udating
Kommentare: Roomkey is easy to grasp most general areas. the finite idosyncrinicities can be a little difficult for a less computer literate person to understand but it can be trained into them.
Vorteile:
Katie Mclane with roomkey has been outstanding in her ability to help with any issues I have encountered.
Nachteile:
Elearn needs to be kept current with the versions of roomkey so that we can accuratly train new employees. whenever a new version comes out a complete list of all the changes made should be provided before the version comes out so that policies that may be affected by the changes can be reviewed and adjusted accordingly. the tokenization of CC#'s has created some issues. Having the "settle" button on the authorized transaction window is almost a nessesity for our property. there are issues with authorizations becomeing confusing for our guests and they think we have double charged them. Iknow that better training in this area does solve most issues but when new employees are just learning roomkey they make mistakes and the settle button can solve this.
Antwort von RSI Group
vor 13 Jahren
eLearn - we are currently working on making our online training library more user friendly by merging documents. This will make it much easier to find what you¿¿¿re looking for. As an example, if you were looking for a document on how to change your rates, you would go to the Rates Module Document and the table of contents will direct you to the section on how to change rates. Documents for new versions - We have started this process as of our most recent release. On all future upgrades we plan to send updated docs out a few weeks before the release date so that clients can learn about new features in advance and be better prepared to get the most out of RoomKey Settle button for Shift 4 ¿¿¿ This has been added in our new release.
Shelly
In Betracht gezogene Alternativen:
Excellent Software at a Great Price & Excellent Customer Support
Kommentare: From the time I first contacted RoomKeyPMS to inquire about their software, which is over five years ago, to today, I have always had amazing customer support. Our property is tiny, only 14 rooms, yet they treat us as if we were their biggest customer. We don't get that treatment from most vendors due to our size.
Vorteile:
RoomKey PMS has all the functionality of large hotel chain software, but is easier to use and has a better look and feel to it. And you can't beat its value for the price.
Nachteile:
There really isn't much to improve for our hotel. It has all the bells and whistles we need, and then some.
Antwort von RoomKeyPMS
letztes Jahr
Thank you Shelly for your excellent review. If there is anything we can help with please let us know.
