Wer nutzt diese Software?

RoomKeyPMS is your single, integrated hotel software provider for independent hotels and chain properties. With hundreds of integrations we can work with hotels to optimize operations.

Durchschnittliche Bewertung

46 Bewertungen
  • Gesamt 4.1/5
  • Benutzerfreundlichkeit 4.2/5
  • Kundenservice 4.2/5
  • Funktionen 3.9/5
  • Preis-Leistungs-Verhältnis 4.2/5

Produktinformationen

  • Startpreis 250,00 $/Monat
  • Preisinformationen Starting at $4 per room.
  • Kostenlose Version Nein
  • Gratis Testen Ja
  • Einsatz Installiert - Mac
    Cloud, SaaS, Web
    Installiert - Windows
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)
    Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • RoomKeyPMS
  • http://roomkeypms.com/
  • Gegründet 1978

Über RoomKeyPMS

RoomKeyPMS provides a PMS that gives independent hotels an advantage by making it easier and more affordable to provide the best guest experiences, increase revenue and reduce costs. With over 70,000 managed rooms across the US and Canada, they have proven themselves as a trusted hotel industry partner for almost 20 years. In addition to delivering a reliable, well-connected PMS, they pride themselves on superior customer service with their locally-based support team made up of former hoteliers.

RoomKeyPMS Funktionen

  • CRM
  • Catering
  • Einzelne Immobilie
  • For Vacation Rentals
  • GDS-/OTA-Integration
  • Instandhaltungsmanagement
  • Integrierte Buchführung
  • Marketing-Automatisierung
  • Mehrere Immobilien
  • Mitarbeitermanagement
  • Online-Buchung
  • Treueprogramm
  • Verkaufspunkt POS
  • Verlängerter Aufenthalt

Die hilfreichsten Reviews für RoomKeyPMS

The Most Versatile PMS

Bewertet am 14.6.2019
Joseph M.
Vice President of Development
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: This is the best PMS out there for my money. Opera is certainly the standard, but RoomKey does everything needed.

Vorteile: I love how easy it is to access my hotel from anywhere. I travel often and working with a property management system that I can access from anywhere provides loads of benefits.

Nachteile: The MAC interface was very frustrating, but it has since been developed a little better. I hope they develop their Apple product over time.

User Friendly

Bewertet am 16.10.2019
Raeann T.
General Manager
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Along with the ease of use, the customer support of the friendly staff was a bonus!

Vorteile: This was an easy transition from franchise mandated software to an independent hotel PMS. Our staff was able to learn in literally days. All the necessary reports and management tools were available as well.

Nachteile: There were a few functions that I felt could of been more easily accessed, but overall the things I liked about the program outweighed the cons.

Antwort des Softwareanbieters

von RoomKeyPMS an 17.10.2019

RaeAnn, thank you so much for taking the time to leave an excellent review. We are pleased to hear that your transition to RoomKeyPMS was very easy and we really appreciate your business. Our customer support team are here for you anytime!

Simply the BEST!

Bewertet am 4.8.2015
Jeannette C.
Operations Manager - Technical Support, Channel Management, Central Reservation Services, Payroll & Benefits
Gastgewerbe
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
Quelle: SoftwareAdvice
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: The program along with interfaces are extremely easy to deploy and very, very user friendly! Their entire team are experienced hoteliers with warm, genuine and caring personalities. They take a personal approach in everything they do. They are continuously seeking ways to improve the product by reaching out to end users for feedback and beta testing. They also strive to ensure exceptional client services at every single touch point and beyond!

Nachteile: The only thing I would say I find challenging; when we first began with the program a little over 10 years ago I had become very used to having one main "go to" person I worked with as an ideas and support person. This allowed for a great working relationship and a clear understanding of needs and wishes. Now there is a team and I don't know all of them as well and sometimes communication isn't as clear as I would prefer - this would be from both my side and theirs.

udating

Bewertet am 15.7.2009
Paul B.
General Manager
Quelle des Nutzers 
3/5
Gesamt
3/5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: Roomkey is easy to grasp most general areas. the finite idosyncrinicities can be a little difficult for a less computer literate person to understand but it can be trained into them.

Vorteile: Katie Mclane with roomkey has been outstanding in her ability to help with any issues I have encountered.

Nachteile: Elearn needs to be kept current with the versions of roomkey so that we can accuratly train new employees. whenever a new version comes out a complete list of all the changes made should be provided before the version comes out so that policies that may be affected by the changes can be reviewed and adjusted accordingly. the tokenization of CC#'s has created some issues. Having the "settle" button on the authorized transaction window is almost a nessesity for our property. there are issues with authorizations becomeing confusing for our guests and they think we have double charged them. Iknow that better training in this area does solve most issues but when new employees are just learning roomkey they make mistakes and the settle button can solve this.

Antwort des Softwareanbieters

von RSI Group an 16.7.2009

eLearn - we are currently working on making our online training library more user friendly by merging documents. This will make it much easier to find what you¿¿¿re looking for. As an example, if you were looking for a document on how to change your rates, you would go to the Rates Module Document and the table of contents will direct you to the section on how to change rates.

Documents for new versions - We have started this process as of our most recent release. On all future upgrades we plan to send updated docs out a few weeks before the release date so that clients can learn about new features in advance and be better prepared to get the most out of RoomKey

Settle button for Shift 4 ¿¿¿ This has been added in our new release.

Provides everything we need and is constantly innovating.

Bewertet am 21.3.2018
A. S.
Marketing Assistant
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Streamlined daily operations, ease of training new employees, allows us to successfully serve our guests very intuitively.

Vorteile: Cloud-based, very user-friendly and easy to train, readily available training materials, accessible and attentive client resources, very responsive customer service, easy to manage and build any needed reports within the platform, allows us to integrate with all relevant industry software, provides ease and convenience to our daily duties, and constantly improving and anticipating the changing needs of our industry.

Nachteile: There is nothing to report, any potential issue was solved quickly or worked around easily. They welcome suggestions for improvement, and I readily provide them.

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